Can’t believe how lovely my ring is I’m over whelmed My husband ordered the ring for me a present The ring was to big ( husband through I had fat fingers lol), so when we were on holiday in Adel... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
April was incredibly helpful throughout the entire process. As someone who knew nothing about diamonds, she patiently walked me through everything — the 4Cs, ring settings, sizing, and payment options... Voir plus
L'entreprise a répondu
I took my partner there to choose her ring, and all I can say is the experience was amazing from start to finish. Yen was incredibly helpful, attentive, and made sure we found exactly what we want... Voir plus
L'entreprise a répondu
At our initial meeting Kellyann asked if there were any engagement ring designs I liked and to show her pictures of these. I shared 3 with her and by the same afternoon she had emailed a quote for all... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Novita Diamonds
Écrit par l'entreprise
Novita Diamonds is proud to be one of the world's largest Lab Grown Diamonds retailers, with showrooms in Australia, NZ, the UK, Germany, Spain, Singapore, Malaysia and HK. Our lab-grown diamonds are created using state-of-the-art technology that not only produces the highest quality diamonds but also offers a sustainable and ethical alternative to mined diamonds. We are committed to providing our customers with high-quality fine diamond jewellery pieces without spending a fortune.
At Novita Diamonds, customer satisfaction is at the heart of our business. More than a diamond jewellery company, Novita Diamonds is becoming the #1 accomplice of thousands of couples around the globe in their love stories.
At Novita Diamonds, customer satisfaction is at the heart of our business. More than a diamond jewellery company, Novita Diamonds is becoming the #1 accomplice of thousands of couples around the globe in their love stories.
Ethical Lab Grown Diamonds
Écrit par l'entreprise
- We're committed to our planet!
Free lifetime warranty and cleaning
Buy with confidence!
Our aim for all our customers is that they receive a lifetime of enjoyment from their jewellery.
Coordonnées de contact
Sydney -Parramatta - Melbourne - Adelaide - Perth - Brisbane, Australie
- 1800 503 082
- contact@novitadiamonds.com
- novitadiamonds.com
4,9
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Not Happy
I have been trying to contact Novita in both Manchester and London but no one picks up the ‘phone. Just get an automatic response as in - I am transferring you now- then the line goes dead. I have e mailed them as well and still nothing. Are they still operating here in the UK with particular reference to being in Manchester.
24 Jan 2026 - look let’s not carry this on shall we. Why not just get an actual person to pick up the ‘phone when it rings - that should solve it and if I call your Manchester office again and a person does pick up then I will say that on here.
Regards
25 Jan 2026 - With thanks to the Novita team for the response here. As you suggested I have now e mailed with some questions and I look forward to a response.
16 janvier 2026
Avis spontané
Réponse de Novita Diamonds
Hi Kathleen, Thank you for your feedback, and we’re very sorry to hear about your experience trying to reach our UK team.
We have checked our inbox and unfortunately couldn’t locate an email under your name. It’s also possible that our team was assisting clients in appointments at the time of your call, which can occasionally impact phone availability.
We can confirm that we are still operating in the UK, including Manchester. Please email us directly at contact@novitadiamonds.co.uk and our team will assist you as a priority.
Kind regards,
Novita Diamonds Team
Great Service and Beautiful Diamonds
Ludwing was patient, helped us choose the perfect ring and was so accommodating! Highly recommend these guys.
5 janvier 2026
Avis spontané
Réponse de Novita Diamonds
Thank you so much for your kind words! 💎✨
We’re thrilled to hear Ludwing was patient, accommodating, and helped you find the perfect ring 💍🤍
We truly appreciate the recommendation and hope to welcome you back again soon 😊🙌
Calidad y atención insuperable, 100% recomendable
Tras una larga búsqueda para comprar el anillo de compromiso, decidí optar por Novita Diamonds, y no me arrepiento en ningún aspecto, el anillo llegó mejor de lo que pude imaginar, dentro del tiempo estimado que me dijeron, y la atención es impecable, nada más que añadir, muy contento con la experiencia.
22 décembre 2025
Avis spontané
Réponse de Novita Diamonds
¡Muchísimas gracias por tus palabras! 💎✨
Nos alegra enormemente saber que, después de una larga búsqueda, tu experiencia con Novita Diamonds haya superado tus expectativas 💍🤍
Gracias por confiar en nosotros; fue un placer acompañarte en un momento tan especial. ¡Te deseamos todo lo mejor! 😊🙌
Novita Are The Real Deal
Marianela made our customer experience at Novita wonderful. She offered more than enough time to fully understand their products. These people are the real deal, offering excellent quality gems at a great price with quality service so sadly lacking with their competitors. I’ll be back next year without hesitation.
22 décembre 2025
Avis spontané
Réponse de Novita Diamonds
Thank you so much for your wonderful feedback! 💎✨
We’re delighted to hear Marianela made your experience at Novita so memorable and took the time to guide you through our products 🤍💍 Your kind words about our quality, value, and service truly mean a lot to us. We look forward to welcoming you back next year 😊🙌
El producto es increible
El producto es increible, es toda una experiencia poder decidir todos los aspectos de tu pieza favorita pero lo mejor ha sido el trato y servicio. Luis es lo mejor de todo!
16 décembre 2025
Avis spontané
Réponse de Novita Diamonds
¡Muchísimas gracias por tu comentario! 💎✨
Nos encanta saber que disfrutaste de toda la experiencia y de poder personalizar cada detalle de tu pieza 🤍💍
Y qué alegría leer tus palabras sobre Luis, se las haremos llegar sin duda 😊🙌 ¡Gracias por confiar en nosotros!
The team kept in constant communication…
The team kept in constant communication and catered to all of my needs, they made the process easy and are super friendly and easy to deal with, they made exactly what I wanted down to every detail, will definitely be using them again
4 décembre 2025
Réponse de Novita Diamonds
Thank you so much for your wonderful review! We’re thrilled to hear that our team kept the process smooth, clear, and enjoyable for you. It means a lot to know that we could bring your vision to life exactly as you imagined. We truly appreciate your trust in us and can’t wait to welcome you back again in the future! 💎✨
Laura from Novita Diamonds was an…
Laura from Novita Diamonds was an amazing and supportive consultant. She really made our special experience of selecting an engagement ring together, feel like a memorable moment. We strongly recommend visiting her at Novita diamonds in Hatton Gardens for her expertise!
24 février 2025
Avis spontané
Réponse de Novita Diamonds
Thank you so much for your beautiful review! We’re thrilled to hear that Laura made your engagement ring journey such a memorable and special moment. 🥰She’ll be over the moon to know her support and expertise helped make the experience perfect for you both! 🌟 We truly appreciate the recommendation and can’t wait to welcome you back to Novita Diamonds in Hatton Garden anytime. 💎🤍 Wishing you a lifetime of love and sparkle! ✨💕
Top tier service from Liseth! Very grateful.
This was my first time ever buying a ring and I couldn’t have asked for a better experience. I was helped by Liseth, who was absolutely amazing from start to finish. She made the whole process so easy, explained everything clearly, and never made me feel rushed or unsure. Her guidance and patience really took the stress out of such a big decision.
The ring turned out perfect, and I’m so glad I chose Novita Diamonds. Highly recommend.
27 novembre 2025
Avis spontané
Réponse de Novita Diamonds
Thank you so much for your wonderful review! We’re thrilled to hear that your first ring-buying experience was such a smooth and enjoyable one. 😊 Liseth will be so happy to know her guidance, patience, and clear explanations made everything feel easy and stress-free for you. She truly is amazing! 🙌💎 We wish you all the best and hope to see you again soon! 🫶💖
Excellent service
Excellent service. Could not have been more helpful or forgiving when I was running dreadfully late for my appointment. Have had a disastrous experience at another lab diamond company Austen & Blake that totally put me off lab diamonds until my husband convinced me to try again. So happy I did. Go to Novita, not the others.
19 novembre 2025
Avis spontané
Réponse de Novita Diamonds
Thank you so much for taking the time to share your experience with us! We’re truly glad we could turn things around for you after your previous encounter elsewhere. It was absolutely no trouble at all accommodating you when you were running late, we’re just happy you made it in and that we could help you feel confident about lab diamonds again. Enjoy your beautiful piece, and we’d love to welcome you back anytime! 💎
Amazing service!
Amazing! We have bought two rings now and nothing but the best service and turnaround. Would absolutely recommend 10/10
15 novembre 2025
Avis spontané
Réponse de Novita Diamonds
Thank you so much for your wonderful review! We’re thrilled to hear you’ve had great experiences with both of your rings, and it means a lot that you’ve trusted us not once, but twice. We’re committed to providing the best service and turnaround every time, and we truly appreciate your 10/10 recommendation. Enjoy your beautiful pieces, and we look forward to assisting you again in the future! 💎
Amazing experience
I visited the Brisbane showroom for an engagement ring and was assisted by April. She was very welcoming and friendly. She took her time explaining everything so I could make a better decision.
The final product was also amazing.
26 septembre 2025
Avis spontané
Réponse de Novita Diamonds
Thank you for sharing your experience! 💍 We’re so glad to hear April made your visit to our Brisbane showroom such a positive one and helped you feel confident in your decision. We’re thrilled you love the final ring, it’s wonderful to be part of such a special moment! ✨
Novita diamond parramatta
The service provided by Novita diamonds was exceptional. Marmellia, was highly professional and went above and beyond to arrange delivery of my partners solitaire diamond ring. The ring it self was equisitite _ beautifully crafted of outstanding quality and very competitively priced compared to retail outlets. I would not hesitate to return to future purchases.
17 octobre 2025
Avis spontané
Réponse de Novita Diamonds
Thank you so much for your wonderful review! 💎 We’re delighted to hear that you received exceptional service and helped ensure your partner’s ring arrived smoothly. It’s fantastic that you’re so happy with the craftsmanship, quality, and value of your piece. We truly appreciate your trust and look forward to assisting you again in the future! ✨
Novita - Laura
When me and my partner came to Novita, we were welcomed by Laura. Who was absolutely lovely and excellent with the service provided.
She broke down all the small steps into creating the perfect ring; as well as finding us the best value for money.
She created the best experience for us both. I would definitely recommend her to anyone who is in a similar process.
20 octobre 2025
Avis spontané
Réponse de Novita Diamonds
Thank you so much for your kind words! We’re delighted to hear that you and your partner had such a wonderful experience with Laura. She’ll be thrilled to know she helped make the process of creating your perfect ring so special. We truly appreciate your recommendation and wish you both all the best for this exciting chapter ahead! 💍✨
Réponse de Novita Diamonds
Thank you for your lovely feedback! We’re so glad to hear you had a great and easy experience. We’ll be sure to pass your kind words on to Sam, he’ll be thrilled to hear them!
Beautiful customied engagement ring
Beautiful engagement ring. Great customer service experience and really quick response times.
Being able to choose the setting, metal, have band or bridge, stone, band width, engraving, birthstone etc. Every step of the way we could choose.
All of this, while having a great selection of diamonds to choose from and at really great prices
Thank you :)
7 octobre 2025
Avis spontané
Réponse de Novita Diamonds
Thank you so much for your lovely feedback! 💎✨ We’re so glad to hear you enjoyed the custom design process and the variety of options available to make your ring truly your own. It’s wonderful that you had such a positive experience with our team and found the perfect diamond at a great price. Congratulations again on your beautiful engagement ring! 💍
Fantastic ring experience
We’re so happy with our experience at Novita Diamonds. Sanya made everything really easy and enjoyable. She genuinely listened to what we were after and helped us find the perfect ring. It turned out even more beautiful than we imagined, and we honestly couldn’t be happier. We’d happily recommend Sanya and Novita Diamonds to anyone.
28 juin 2025
Réponse de Novita Diamonds
Thank you so much for your wonderful feedback Jaika! 💍✨ We’re delighted to hear that Sanya made your experience so enjoyable and that your ring turned out even more beautiful than you imagined. Your kind words mean a lot to us, and we truly appreciate your recommendation. Wishing you both a lifetime of love and happiness! ❤️
Visited the Novita Diamonds showroom on…
Visited the Novita Diamonds showroom on Scotts Road and had an amazing experience! Special thanks to Wendy for her friendly, knowledgeable, and patient service. I was after a signet ring, and although my size wasn’t in stock, they custom-made it for me in just a week. Stunning quality, ethical sourcing, and great value — highly recommend!
28 juillet 2025
Réponse de Novita Diamonds
Thank you so much for the lovely feedback Monika! We're thrilled you had an amazing experience at our Scotts Road showroom 🏙️ Huge shoutout to Wendy for her exceptional service 🌟 So glad we could custom-make the perfect signet ring for you in record time ⏱️ Enjoy the stunning piece, ethical, high quality, and made just for you 💍✨ We truly appreciate the recommendation! 🙏💖
Новое любимое место в Мадриде!
Зашла просто посмотреть, а ушла с обновкой) Купила там серёжки — изящные, стильные и прямо «моя» история.Очень понравился сервис и выбор. Красиво, качественно, и чувствуется, что с душой. Это моё новое любимое место в Мадриде — Novita Diamantes 💖
25 juillet 2025
Avis spontané
Réponse de Novita Diamonds
Зашла просто поглазеть, а в итоге вышла с обновкой! 😍 Купила серёжки такие изящные, стильные, прямо будто для меня созданы. Очень порадовал сервис и шикарный выбор. Всё красиво, качественно и с душой сделано. Теперь у меня есть новое любимое место в Мадриде
Es difícil sorprenderme después de la…
Es difícil sorprenderme después de la covida y la guerra en mi país, pero hace poco tuve una grata experiencia al visitar una joyería en Barcelona. Es que es una isla de felicidad. Olvidé qué día de la semana era. ¡Me gustó literalmente todo! Definitivamente traeré a mi madre, ella lo apreciará
22 juillet 2025
Avis spontané
Réponse de Novita Diamonds
¡Qué palabras tan hermosas! 💖 Nos alegra saber que tu visita a nuestra joyería en Barcelona te hizo olvidar las preocupaciones y te regaló un momento de felicidad. 🌟 Será un honor recibirte nuevamente junto a tu madre, estamos seguros de que también le encantará la experiencia. ¡Gracias por compartir tu emoción con nosotros! 💎✨
Réponse de Novita Diamonds
Thank you so much! 💎✨ We’re thrilled to hear you’re happy with both our products and service. Your support means the world to us! 💖
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.