Excellent customer service. The furniture and chairs were of good quality, they arrived on time. Prices very competitive. I needed an invoice and emailed sales, the invoice came back within a coupl... Voir plus
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Lisez les avis des autres
I had a small problem with a chair I purchased eleven months ago. I sent a photo and within a day I had a very nice reply and within 2 days a replacement part was delivered. I could not have asked... Voir plus
Excellent company to deal with. Ordered typist chair at really discounted price, thought it was too good to be true. No need to worry, really well made chair and comfortable and delivered unbelievably... Voir plus
Absolutely amazing company, the chairs I got were amazing and look so good at both mine and my partners desks. Customer service was impeccable, shout out to Jamie who solved everything incredibly quic... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
North West Office Furniture | Huge range of quality office furniture including office chairs, office desks, office storage, home office desks & much more
Coordonnées de contact
Unit 4A Roeacre Business Park, OL10 1PN, Heywood, Greater Manchester, Royaume-Uni
- 01706869888
- sales@nwof.co.uk
- nwof.co.uk
4,9
Excellent
283 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Product is great and easy to assemble…
Product is great and easy to assemble and the delivery team guys were friendly and professional
20 avril 2026
Quick and efficient service
Quick and efficient service. Selling a quality product. Their customer service was excellent. Nothing was too much trouble.
21 mars 2026
Happy customer!! Great customer service and good value…
Great customer service and good value purchase. I had a small issue and this was resolved quickly. I will definitely purchase my future office furniture from here!
21 mars 2026
Absolutely first class service
I had a small problem with a chair I purchased eleven months ago.
I sent a photo and within a day I had a very nice reply and within 2 days a replacement part was delivered.
I could not have asked for better service.
Absolutely first class in every respect.
25 mars 2026
Avis spontané
Happy Buyer
I am very impressed with this company especially Rebecca she couldn't have been more helpful with a very difficult order. Would definitely recommend them to others. The prices are also very competitive. Well done NWOF!!
23 mars 2026
Avis spontané
Excellent customer service
Excellent customer service. The furniture and chairs were of good quality, they arrived on time. Prices very competitive.
I needed an invoice and emailed sales, the invoice came back within a couple of minutes.
There was a problem with a chair and it was sorted immediately with no fuss.
If you need office furniture I highly recommend North West Office Furniture. We now won't go anywhere else
10 mars 2026
Avis spontané
Fast delivery and exceptional customer service
Original order delivered in days. Had some parts damaged in transit. Contacted via email and had a super quick, polite and helpful response. Replacement was sent straight out! Absolutely amazing service. Would definitely use again
17 février 2026
Really great service
Really great service - fast delivery and super helpful customer service. And the product is good quality too...what's not to like? Thanks
23 janvier 2026
product is good and as advertised at a…
product is good and as advertised at a reasonable cost.the packaging and presentation were spot on. slight delay in delivery by dpd but communication was good. a great outcome and service.well done from a 87 year old.thank you
22 janvier 2026
Competitive
Fast, efficient friendly service.
Good quality products delivered on time.
Very competitive prices.
2 janvier 2026
Ordering was straightforward
Ordering was straightforward, and the delivery was prompt and efficient. When I had a question, the customer service was outstanding. The chairs I bought are of exceptional quality.
8 janvier 2026
Avis spontané
Exceptional Customer Service
I placed an order for 3 Harland barstools on Sunday 4th January. Within an hour of placing the order Rebecca from sales at NWOF replied to me informing me that I had potentially ordered the wrong barstools for domestic use due to their 750mm height. She suggested that I check to avoid a returns fee plus a re-stocking fee. This proved to be correct, and Rebecca promptly processed the cancellation of my order and full refund. This was all conducted on the evening of Sunday 4th January. In my opinion an above and beyond customer service. Based on my experience I would not hesitate to use NWOF again in the future should they have the product I need.
4 janvier 2026
Avis spontané
Poor Delivery Service.
It would much improve the customer’s experience if you employed a carrier who treated them as a human being rather than a robot. Personally I objected to being informed of a provisional delivery date, without any proposed time slot, and then required to reply within a very short time or have the proposed date altered. It made for a stressful experience both before and at the time of delivery. Try using a reputable delivery company that can give a firm date and time - and then stick to it.
26 novembre 2025
Réponse de North West Office Furniture
Hi Ted,
Thank you for your review. First of all we’re sorry to hear that you were not satisfied with the delivery service. These items are made and shipped directly from the Bisley factory and as such we have very limited control over the delivery service and carriers used. That being said we are naturally disappointed to hear you were not happy with the service as this is the first time we’ve had feedback like this regarding this type of delivery.
When orders are placed for Bisley items an email is sent usually within 48 hours with an estimated delivery date, this email was sent on 3rd November with an estimated date of 29th November - 1st December. Looking at the system the order was indeed delivered on 1st December and Furdeco would usually contact the end user prior to delivery to confirm the date scheduled is suitable. This admittedly can be done via text when a mobile number is provided and is an automated system unless there is no response from the end user at which point Furdeco/Bisley would make us aware and we would then attempt to contact the customer directly to arrange delivery. It does however look like Furdeco tried to call five times prior to the delivery being confirmed via text.
The carriers will plan routes in advance and delivery slots may fill up which is why there may be a window in which suggested delivery dates need to be confirmed/rejected but we would not expect there to be an unreasonable time limit on responding to this. We have reached out via email to ask for a bit more information so we know exactly what the issues were with this delivery. Feedback like this is taken very seriously and this will be reviewed internally and with the other parties involved.
Our sales office is open Monday-Friday and our team would be more than willing to assist with issues like this by getting in touch with the carriers on your behalf if we are aware of potential delivery issues at the time.
We await your response to our email so we can look into this further for you.
Kind regards
The NWOF Team
Great delivery experience
The delivery was very quick and the agent communicated clearly about delivery expectations. I also love the product and found it's a perfect fit for my home office.
24 novembre 2025
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