Nx1project Avis 

451
•
TrustScore 5 sur 5

4,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Bought the tallow face balm just over a week ago and used it on a Europe city break and each day since the purchase and it is fantastic. I’ve not used anything else since, feels fresh and within minut... Voir plus

Noté 5 sur 5 étoiles

I bought the Tallow @ Honey face balm, took it on holidays as my perimenopause skin is drying out. After spending too much time in the 🌞 I caked my face & shoulders with the balm & it SOOTHED the a... Voir plus

Noté 5 sur 5 étoiles

This face balm is the best balm I’ve ever used, I’m 52 so have used many creams but this balm is top quality it’s not greasy and you do not need a lot a little goes a long way. My skin is hydrated and... Voir plus

Noté 5 sur 5 étoiles

Very impressed I was concerned by reports of smelling like a chip shop from other reviews and this has not been my experience. I purchased the lavender and it has pretty neutral snell. I then ordere... Voir plus

À propos de l'entreprise

  1. Entreprise de cosmétique

Écrit par l'entreprise

NX1 Project is a small independent Scottish brand crafting 100% natural tallow and raw honey balms. We believe in simple ingredients that work with your skin — not against it — and creating skincare that’s honest, effective, and made with care.


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

451 avis

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A répondu à 84 % de ses avis négatifs

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4,8

Tous les avis

(451)

451 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Mistake rectified immediately.

An error was made with my order, and after 1 email, I got an immediate response and correct order received next day. Excellent customer service and very impressed with product.

25 septembre 2026
Avis spontané
Noté 5 sur 5 étoiles

No going back….

Have waited a few weeks before posting my review to ensure I had enough experience to share. Initially, easy, prompt and professional ordering and communication regarding delivery.
Product itself is nothing like I’ve used before. It is thicker than most so I tend to use at night only. It smells great, it feels nourishing and has successfully addressed all the itchy dry skin I had on my face.
I had a number of compliments at a social event recently over my skin glowing and how well I looked. At 1st I hadn’t considered why and later (thanks to my husband’s reminder) realised that my skin is obviously looking healthier and ore youthful. At nearly 54 I’ll take that and will for sure continue using this from now on.
I’m guilty of not yet using the body one, I put it away and forget but I do plan to. I’ve given some jars away when 1st purchased which I now regret.
I’ll be buying from now on and have already decided this will be gifted to friends for Christmas as we are all of similar age.
Great work guys and thank you

31 août 2026
Avis spontané
Noté 5 sur 5 étoiles

I suffer with dermatitis and have used…

I suffer with dermatitis and have used all sorts of stuff, i still get flare ups but this balm completely gets rid of the dry flakey skin completely, really recommend it i haven’t used the prescription cream i have in well over a year now great product. Customer for life thanks 🙏

22 septembre 2026
Avis spontané
Noté 5 sur 5 étoiles

Superb Customer Service

Shortly after receiving my order, I needed to get in touch with the customer service team. I did this by email, and I immediately received an acknowledgement - it was good to know my query had been received, and know the timeframe in which I could expect a response. The team answered my query very promptly thereafter, and I was very impressed with not only the fast reply, but the attention to detail within it. Great to see that customer service is considered key, and wonderful to see this Uk company gaining traction in this market with their natural products.

8 septembre 2026
Avis spontané
Noté 5 sur 5 étoiles

Amazing product

Amazing product. Absorbs perfectly into skin, refreshing and glowing.

6 septembre 2026
Avis spontané
Noté 1 sur 5 étoiles

Tallow & Raw Honey Face Balm Stinks

Tallow & Raw Honey Face Balm says it is unscented but then why does it smell like old milk? Enough to make me gag. Like the smell of an old carpet that's not had milk cleaned properly from it. False advertising and especially annoying when the price is so expensive, you would expect it to be unscented like it is sold to be.

12 août 2026
Avis spontané
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Réponse de Nx1project

Hi!

We’re sorry the aroma has been so unpleasant for you. We completely understand that when something is described as unscented, you may expect there to be no noticeable smell at all.

Our Unscented Face Balm doesn’t contain any added fragrance or essential oils. Since it’s made primarily with beef tallow, you can naturally notice more of the tallow aroma. The scented versions contain Lavender, Red Mandarin or Sweet Orange, with a subtle fragrance alongside the natural tallow aroma.

If you’re open to trying one of our scented balms, we’d be happy to arrange one for you, as you may find the aroma more to your liking.

We’ve also requested your order details through Trustpilot so we can locate your purchase and help with the return. Alternatively, you can email us directly at customerservice@nx1project.com and our team will be happy to assist.

NX1 Project Team

Noté 1 sur 5 étoiles

I so wanted to love this product - I don’t.

I so wanted to love this product. However, despite following guidelines and suggestions for use, it’s way too heavy and the smell makes me nauseous. The face balm is still mostly sat on my face the morning after the night before, I see no change in my overall appearance. Maybe my skin was already at its’ optimum moisture wise? The body balm is just terrible, my neighbour’s dogs won’t stop trying to lick my legs! I smelled like lard, it didn’t fade until I washed it off (with plenty of soap, it was so greasy). It also just sat on my skin, I used it in the morning and in the evening it was still leaving marks on the furniture - all this and I’d only used around half a teaspoon. I looked into returning the product, but like a d!ck I didn’t read the small print - I’d bought a bundle and they only refund for a single jar purchase.

18 septembre 2026
Avis spontané
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Réponse de Nx1project

Hi Ann,

We’re sorry the balms haven’t worked out for you. It sounds like you gave them a fair try, so we appreciate you taking the time to share such detailed feedback.

With the texture, a little really does go a long way. Our balms are very concentrated, so we recommend starting with just a pea-sized amount, warming it between your hands until it melts into an oil, then gently pressing or massaging it into the skin. This can make a big difference in how the balm feels and absorbs.

We’d also be happy to look into the return and refund options with you. We’ve requested your order details through Trustpilot so we can locate your purchase and have our team look into this for you. You can also email us directly at customerservice@nx1project.com, and we’ll be happy to assist.

Thank you for giving our products a try.

NX1 Project Team

Noté 1 sur 5 étoiles

Have I been conned???

They sent the wrong order for starters. There wasnt any freebies included as promised. The product leaves a greasy feeling on the face which lasts the whole day and becomes uncomfortable. It would also appear that it is a Chinese product and not Scottish as remarkably similar products can be found on Temu and Ali Express and also Amazon all at much cheaper prices. I cant help but feel I have been conned.

11 septembre 2026
Avis spontané
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Réponse de Nx1project

Hi David,

We’re sorry to hear you’ve been disappointed with your order. We’ve checked the details, and your order was placed for five Mandarin Silk Face Balms. If you received something different, please get in touch with our customer service team so we can look into this for you.

Regarding the free Gua Sha, this was unfortunately out of stock at the time of your order, as noted on the bundle product page.

As for the greasy feeling, our balms are very concentrated, so a little really does go a long way. We recommend using just a pea-sized amount, warming it between your hands until it melts into an oil, then gently pressing or massaging it into the skin. This can make a big difference in how the balm feels and absorbs.

We’d also like to reassure you that our products are made here in Scotland. We manufacture, package, and fulfil all of our orders ourselves in Stirling, Scotland. We can’t comment on products sold by other retailers, but our balms are made by us here in Scotland.

Our customer service team has also reached out to you regarding a refund, as we wouldn’t want you to feel out of pocket for something that simply hasn’t suited your skin.

We’re sorry you’ve been left feeling this way, and we hope we can get this resolved for you.

NX1 Project Team

Noté 1 sur 5 étoiles

Really disappointed with this product…

Really disappointed with this product as definately not suitable for sensitive skins. Within minutes of applying the balm, my face felt as if it was on fire. I had to wash it off immediately; my skin remained red and sore for hours.I'm gratefull absorbtion was pooras I wouldn't have wanted the balm to go deeo into my pores.

16 septembre 2026
Avis spontané
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Réponse de Nx1project

Hi Patricia,

We’re really sorry to hear this was your experience. As with any skincare product, even those made with simple, natural ingredients, everyone’s skin can react differently, and we understand why you needed to wash it off straight away.

For anyone with particularly sensitive skin, we always recommend patch testing a small area first before applying a new product more widely.

We’d also be very happy to help with a return. We offer a 60-day money-back guarantee on single balm purchases, so please reach out to our customer service team at customerservice@nx1project.com and we’ll be happy to help arrange this for you.

NX1 Project Team

Noté 5 sur 5 étoiles

Forget every other moisturizer

Forget every other moisturizer for your face & body & just buy from this company!
The body balm not only smells beautiful, it's really effective - you initially think it's going to be greasy but the skin just drinks it up, leaving a slight sheen which looks lovely. You can get dressed immediately without worrying about residue & your skin feels soft & supple for hours.
The face balm is also excellent. I use it morning & night on my face & neck & I can see that I look better, also had many family & friends comment on how well I look (for someone who's had chronic ill health for many years, this isn't something I'm used to hearing)
The brown 'age spots' on my face have definitely lightened which is a marvellous added benefit - I've spent hundreds of pounds on so many products in an attempt to get rid of them, none of which have ever worked!
It's also a lovely base for make-up so no more need for expensive primers.
Great to know exactly what the ingredients are & to support a Scottish company 🏴󠁧󠁢󠁳󠁣󠁴󠁿

15 septembre 2026
Avis spontané
Noté 5 sur 5 étoiles

Excellent customer service

I had a product query and so I emailed and within a few hours I had a personal reply .. not just some automated rubbish .. but a proper considered and understanding reply to my concern. A person by the name of Gelou helped me - fantastic service .

11 septembre 2026
Avis spontané
Noté 1 sur 5 étoiles

Don’t like the smell


I ordered the body balm and the smell on my skin after an hour was very unpleasant and I really felt very unclean with the tallow smell. Initially it smells nice. But wears off quickly.

Contacted NX1 about the smell and they agreed to refund me.

21 août 2026
Avis spontané
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Réponse de Nx1project

Hi Val,

We’re sorry for the frustration here, especially after you’d already sent the balm back to us. We’ve checked your order and can confirm that your refund has already been processed.

Our customer service team always does their best to respond as quickly as possible, and we aim to reply to all messages within 24 hours. We’re sorry if your emails weren’t answered as quickly as expected on this occasion.

We’re glad we were able to arrange the refund for you, and we appreciate you giving our Body Balm a try.

Noté 4 sur 5 étoiles

Love the mandarin silk face balm

Love the mandarin silk face balm. I’m really beginning to feel the difference after using for a couple of weeks.
For me, the unscented face balm has a faint but slightly unpleasant smell and so I will use up on my legs and feet so it’s not too near my nose. Good to see that’s there’s now an orange scented body balm. I might recommend the scented versions if you have a good sense of smell.

10 septembre 2026
Avis spontané
Noté 1 sur 5 étoiles

Unscented smells of Lard .

Works really well but the smell is the problem.
I purchased the unscented but it smells of lard. Ive added a scent to it but the smell is still there .
Despite adding a scent to it , it still smells of lard .

8 septembre 2026
Avis spontané
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Réponse de Nx1project

Hi Nk,

We’re sorry the natural aroma has been a downside, especially as you’re otherwise getting on so well with the balm.

Our Unscented Balm doesn’t contain any essential oils or added fragrance, so you can naturally notice more of the tallow aroma. Even when another scent is added separately, the underlying tallow smell can still come through because tallow is the main ingredient.

We’d really like to look into your order and see how we can help. We’ve requested your order details through Trustpilot, as we can only see your initials from the review.

NX1 Project Team

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