OakMax Limited Avis 

359
•
TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

The web site makes it easy to see what’s available and you can see the cost per item. Ordering was simple and I received a very pleasant call back to confirm my order and inform me about delivery. G... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

A good deal and the oak matched my expectations. I had a few issues with the delivery company but when I finally met the driver I could see that it was he that was the problem. He was obviously so ov... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Chose my sizes of oak beams and lengths to create a fantastic oak porch, with glass roof, from order to delivery, communication and deliver 100%. The young lady who called on 2 occasions to let me k... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

The product is fine. However to hire a delivery company to deliver 30 railway sleepers who don’t have the facilities to unload from the lorry and expect you to provide 2 people to do it is not good en... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de bois
  2. aussi dans
  3. Fourisseur de construction de jardin
  4. Fournisseur de matériaux de construction

Écrit par l'entreprise

We stock affordable oak hardwood beams, planks & landscaping sleepers, which can be used in a variety of ways around your garden: to create patios, lawn & border edging, outdoor furniture, raised flower beds, planters or other DIY projects.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

359 avis

5 étoiles
4 étoiles
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2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 83 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,7

Tous les avis

(359)

146 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Oak Posts and Boards

Oak Posts and Boards. There was some delivery issues and some lack of communication regarding the courier company, but Oakmax were very good at sorting it out. The re-arranged delivery was at my time and the Oak was delivered as requested. The Oak does come slightly oversize from the mill. Does need finishing to size. Good timber though.

29 avril 2025
Noté 4 sur 5 étoiles

Quality

Quality, accuracy of description: Excellent
Pricing: Good
Delivery: Poor - driver left an empty pallet - unrelated to our delivery - in our driveway

29 avril 2025
Noté 2 sur 5 étoiles

Very poor delivery time

On this occasion the materials arrived 12 days late, very little feedback on the delivery and had to chase Oakmax to get any information multiple times.

7 mai 2025
Logo de OakMax Limited

Réponse de OakMax Limited

Hi Lee,

Thank you for taking the time to share your feedback.

You’re absolutely right — in the last month our service performance has fallen short of the level we strive for, primarily due to challenges with our third-party hauliers, who have been overwhelmed by deliveries. Unfortunately, this has caused delays and disruption for some of our customers, and we’re truly sorry that your order was one of them.

We are actively working on improving our coordination with hauliers to avoid such situations in the future and to be able to provide accurate delivery times. Clear and timely communication is a priority for us, and we are taking steps internally to ensure that updates are more frequent and reliable.

We really appreciate your patience and honesty.

All the best,
Dinu — Oakmax Team

Noté 5 sur 5 étoiles

Couldn’t be happier

Couldn’t be happier. We needed 20 sleepers to be delivered to a church rest garden open to public. Due to heaviness and distance to the site the delivery time had to be precise, making sure two heavy lifters could be there to receive them. Oakmax and their hauliers did their best to make it happen and it was so.

Update regarding sleepers: they were perfect for a large raised bed which has now been completed and looks very stylish and sturdy.

13 mai 2025
Noté 2 sur 5 étoiles

Delivery was 1 week later than advised

Delivery was 1 week later than advised. Oak posts come damaged / defective.

29 avril 2025
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Réponse de OakMax Limited

Hi Tomasz,

Thank you for taking the time to share your feedback.

You’re absolutely right — in the last month our service performance has fallen short of the level we strive for, mainly because several of our third-party hauliers have been overwhelmed by deliveries. Unfortunately, this has caused delays and disruption for some of our customers, and we’re truly sorry that your order was one of them.

Our business rests on three pillars: price, quality, and customer satisfaction. When any of those slip, we act. We replied to your e-mail the same day we received it and asked for a few photos of the affected posts so we can assess the issue, but we haven’t heard back yet.

Meanwhile, we’re tightening coordination with our hauliers to prevent situations like this and to provide accurate delivery times from the outset.

We really appreciate your patience and understanding.

All the best,
Dinu — Oakmax Team

Noté 5 sur 5 étoiles

Excellent product

Easy to order, brilliant prices and excellent product. Collection service was a bonus for us as it's a local company so no delivery fees.

25 avril 2025
Noté 2 sur 5 étoiles

Still not delivered so can’t comment on…

Still not delivered so can’t comment on the product, just the £100 for delivery that’s not here three weeks later

23 avril 2025
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Réponse de OakMax Limited

Hi Paul,

Thank you for taking the time to leave a review.

You’re right — this delivery took far too long. Your order left us on schedule, but then sat with the local haulier for nearly two weeks and only reached you on 9 May. We should have spotted the hold-up and chased it sooner; that one’s on us.

We’re tightening daily tracking checks and adding early alerts so stuck pallets get fast-tracked rather than forgotten in a depot queue.

Now that the goods have arrived, I hope they meet expectations. If anything isn’t as it should be, just let me know and we’ll put it right.

Thanks again for your feedback.

All the best,
Dinu — Oakmax Team

Noté 4 sur 5 étoiles

easy to use web page to order

easy to use web page to order. Good selection of products (not too many which can be confusing)
Great prices
Nice customer service, helped accommodate my delivery requirements
Delivery driver was fantastic
only dropping 5star as a couple of the boards had bigger splits than i would have liked (but its a natural product so not surprising and well below the 10% over order any good diyer would account for!)

23 avril 2025
Noté 3 sur 5 étoiles

Communication with Oakmax was less than…

Communication with Oakmax was less than satisfactory. Delivery was longer than stated. The quality of my purchase was in essence very good except one ,2.4 x 150 x 50 mm was unusable, and another piece had to be sourced locally

14 avril 2025
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Réponse de OakMax Limited

Hi Robert,

Thank you for your feedback.

You're absolutely correct – we've faced significant challenges over the last month, largely because several of our third-party hauliers have been swamped with deliveries. This has, in turn, put pressure on our customer support, resulting in your delivery being overdue and our communication falling short.

Regarding the unusable 2.4 x 150 x 50 mm green oak board, please email us a couple of photos and your order number. This will help us evaluate and address the issue efficiently.

All the best,
Dinu — Oakmax Team

Noté 4 sur 5 étoiles

Easy and great price

Straightforward oline ordering at a great price, and good customer service to keep me updated with dispatch.
No prior notice to materials arriving which could have been problematic, but overall a good experience and would consider using again.

11 avril 2025

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