Oakwood Motor Company Bury Avis 

Good communication with Andy from the moment I saw my choosen car only down side was Andy didn't make sure the car was cleaned , Ryan was also amazing, very polite and friendly and promise to take charge with the issue the car has with the petrol tank cover.

Amy the sweet angel was there on my pick up day and she made sure I had a VIP treatment. She went above and beyond to make sure my kids and I were comfortable.
MY second car with oakwood motor company bury. I came back to Oakwood motor because of my previous experience with Amy.
I gave 4 star because of the issue still pending with the petrol tank, once that is sorted I will sure be back to update my review.

I made an enquire the night before and I received a text message of Olivia the following day to arrange a phone call regarding my enquiry, after speaking to her for 10 minutes on the phone & what car I’m interested in and budget I would like it was then she confirmed an appointment time to meet and test drive the car. She came across really pleasant was not pushy answered our questions with confidence and felt like a smooth process. We test drive the car with my partner while olivia was valuing ours at the garage and it felt good knowing she trusted us to test drive the vehicle by our selfs. We went into discussions on budget and she found the right Apr company after numerous of searches of all different types of Apr rates until she found the most affordable one what suited my family. While paperwork was being completed she went into detail about sourcing vehicles for me if I needed a certain make model , colour and certain spec, this also can be done, she also took interested in getting to know us as people which felt really nice and made us really comfortable with the process and the conversation was very natural and not forced. We even took the car home that same day. I understand there is some bad reviews on here and I can not speak on other peoples dealings but from my dealing with the company it is a very busy garage with a lot of stock coming and going but I notice endless colleagues on the phone to lenders trying to find other buyers finance even when the buyer left to go home to wait on the outcome which in all fairness was nice to see behind scenes how staff worked tireless to find a suitable lender for someone. Olivia is a credit to Oakwood motors and we are very happy with our car, just waiting to send off the v5c as we had private plates and once it is sent off Olivia promised our £100 refund would be returned which can take up to 5 working days. The company has good stock and decent prices in all fairness. I can only go from my experience but up to now it has been smooth running. Thankyou to Olivia and the team.

Seen the car on auto trader, on Thursday, contacted Olivia on the Friday went to view the car and walked away with it the same day. Olivia went above and beyond for us and made us feel at ease and told us all information we needed to know, I’d never heard of Oakwood motors before, and Olivia had me at ease about the whole transaction! I’d definitely recommended asking for Olivia at Oakwood great company and Olivia is a great asset to the business!!! Thank you so much!

I purchased my vehicle in August 2025, and i was pleased with the vehicle. However, a few weeks later, when I received the V5C document, I noted that the MOT certificate was not included. I queries this with the company and they confirmed they made a mistake, that if I put an MOT on the vehicle myself, they would reimburse me.

Despite repeated requests, I have still not been reimbursed 4 months later.

There are far better vehicles sales companies out there, so avoid this one if you can.

Bought a Nissan back in August and left a 5star review,which I soon realised was an error.The vehicle arrived with chipped paint on the drivers door.Later I found out that there was a scratch on the roof.It was sold with an electrical fault and has been with the main dealer 3 weeks and they are trying to fix.When purchased I was told it was serviced only later to be told by a salesman they only did an oil change.Nissan informed me it needed a service.I emailed Oakwood on the 26/11/2025 but have not received a reply which is very unproffesional and ignorant.Having read other 1star reviews I now understand that Oakwood are a bunch of cowboys.

Unfortunately I didn't buy a car from this showroom.

But still left a £100 deposit on a car that I liked from them. While I was kind of stressing already as the person who dealt with my situation, Olivia, reassured me that the money would hit my account in 3-5 working days, the money didn't hit yet. So on the following week on Tuesday 9th of December the money finally landed into my account.

This is with the help of Olivia who was very supportive with me when I looked at the original car that I left the deposit for. Showed me the benefits and was generally invested in helping me to get acquainted with the car.

I want to say a genuine thank you to Olivia she was an absolute star in dealing with my situation.

I cannot express how upset I am about my experience with this company.
I bought a car and was told the spare key would be posted to me. I still haven't received it 7 weeks later. The log book was never sent off either and I'm still not the registered keeper.
Every phone call was oh Yasar is the one dealing with this but he's not in today, ring back tomorrow, oh he's not in today ring back on Monday or voicemail.
I was being ignored and told that everything has been sent off (lies!!).

I'm completely devastated!

Since buying the car it's been written off in an accident (not my fault) and I now can't retrieve by children's belongings from the car as I'm not the registered keeper. I can't become the registered keeper as the car doesn't exist anymore. I'm still recovering from injuries and still being ignored from this company.
DO NOT TRUST THEM!
DO NOT BUY FROM THEM!
They don't care about their customers only their money and commission.

Olivia and Diana were awesome. Bought a new BMW 330e. Absolutely awesome experience and everything was well spent. Car was in mint condition. Highly recommended.

Would give zero stars if I could for this company. Paid a £100 deposit to reserve a vehicle and FORTUNATELY the sale didn’t go through (thank god because I wouldn’t wanna deal with this company ever again) this was paid over a month ago and I have been chasing my refund constantly , I was told my refund was raised at the start of the month (November) and upon trying to contact them via web chat , WhatsApp , email and calling them and realising they are purposely ignoring my calls and then putting the phone down on me, not one person has sorted this even after calling to complain and being given Paul Jefferson’s personal email address being told to send proof I paid it? no shock he also ignored me ! Disgusting customer service and still haven’t received a reply let alone my refund. Shameful company
I will be taking this further now as keeping a customer waiting over a month for a simple refund and ignoring all communication is completely unacceptable.

I’ve never had such a terrible experience buying a car. To start with, I didn’t even get the car on the day it was promised, leaving me completely stuck with no explanation or apology. When I finally did deal with the staff, they were incredibly rude and unprofessional.

The sales person who sold me the car was actually vaping during the process and showed no interest in the sale. Not even a week after getting the car, I had to take it back because the full service they claimed had been done clearly hadn’t been.

On top of that, the alloys and the front of the car still had noticeable marks when I collected it, despite being told these issues would be fixed before pickup.

Overall, this dealership showed zero professionalism, zero honesty, and zero respect for customers.

Great experience with the team at Oakwood . Couldn’t have gone any smoother in buying my daughter’s first car . I will be returning when I change my car in the next few months

Brought a car 4 weeks ago still not received my log book they keep telling me different things wait 2 weeks wait 4 weeks you should receive it still not received really bad service if this doesn’t come in the next week I will have to buy one at 25 pound and why should I have to pay when they clearly had it as they taxed the car for me absolutely terrible

I had an awful experience with this company and wouldn't want anyone else to go through it. A few of the staff members are ok, but majority are rude and lie about returning calls and never do.
Bought a car back in July 2025. Fault lights came on within 5 weeks.
Initially they refused to help saying the car only had a months warranty, but I reminded them that by the consumers rights 2015 they must fix any faults within the first 6 months of the sale, or refund.
They made me drive the 200 miles to them to get my car fixed then sent me away with a courtesy car, very unprofessional, they should of collected my car and left me a courtesy car, even the mechanic there was annoyed that the company had made me drive there.
They had my car for around 6 weeks, then returned it with the same fault lights on.
I know nothing about mechanics, but after 6 weeks I would of worked it out.
At that point I told them to take the car back and settle my finance(refund) .
Caught them out lying, at one point they said they were returning my car, the driver had got half way, the lights had come back on so he returned to the garage.
When my car was eventually returned, the driver told me that never happened, he had noticed the fault lights the day before and never set off. Yet they had me wait in all day with my children, for something that was never coming!
A week has gone by and the car still sits outside my house, with no date arranged to collect it.
The company seemed great initially, very friendly, couldn't do enough, but as soon as the sale was completed and I needed assistance with a fault, they weren't interested. I felt like I was bugging them and I could hear the annoyance in their voices when I spoke to them on the phone.
They clearly sold me a car they knew was faulty (it was very cheap), hoping a months warranty would get them shot of it, but unfortunately for them I know the law, and I knew I had 6 months because of the consumers rights 2015.

I used this company once and they sold me a right dog of a car and when I complained they offered me £1000 less in PX than what I originally paid for it against something else they had in stock ? Greedy company who I have never dealt with since and never will again or will ever recommend to anyone! AVOID AT ALL COSTS 👎🏻👎🏻👎🏻👎🏻👎🏻

Bought a car from Oakwood motor company march 2024. Paid over £2000 for 3 year warranty. When i got home i noticed a chip in my windscreen and the arm rest was broken but they still haven’t been sorted also Had minor problems arise which has put the engine warning light on orange for the past year and trying to get them sorted for well over a year now. Can’t even get through to service department for the past 3 month. Tells me to leave a message or send an email and they just don’t get back to you The warranty was a complete waste of money. Soon as the car was sold to me it felt like they really didn’t care.
Update - After writing this review, I was then contacted by Oakwood and the problem was finally solved. Thank you Megan for the customer service.

Looks like I'm not the first person to not have their deposit refunded. Due to poor customer service I cancelled the purchase of a car. Was meant to be a distant sale but the sales person (whom I will not disclose as yet), just kept me waiting with very little contact and after a nearly a week of trying to purchase, I gave up. My concerns were not being answered and the customer service was poor during the sales, can only imagine the aftersales would have been worse. I am very disappointed with the service and have asked many times for my deposit to be refunded. Have been told its being processed but this doesn't take over 3 weeks. Let this be a warning to others, not the service you expect from a car sales company. Very poor. To be honest its robbery, it is my money not theirs.

Promise to refund my £100 since 23 Sep 2025, from then ignore all my call email text message. Please avoid this company to protect yourself

=update 21 Oct 2025=
Thank you, I’ve just emailed your support team as requested with all the details. I hope this can be resolved quickly.

Lovely service from start to finish.
Very efficient and friendly.
Now I just hope I don't crash

As someone who knows little about cars I was nervous but I needn't have worried. Everyone I dealt with at Oakwood was friendly, supportive and professional. I am delighted with my purchase and would wholeheartedly recommend this company.

Wow, finally a car dealership that cares about it's customer.
From start to finish, the process of selecting, test driving and buying my new car was no less than perfect.
Thanks to all who helped ( especially the young lady who kept me topped up with wonderful coffee).
A* review and would recommend to all.
xx