Followed all the instructions and the pin would not Arc and would not work unless you actually touched my skin. Tried it on the banana and the orange and it put a black spot and some smoke but I had t... Voir plus
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Lisez les avis des autres
I first discovered OcuraLife through friends on social media. Honestly, that recommendation made me curious enough to give the brand a try, and since then, my family has also started using OcuraL... Voir plus
L'entreprise a répondu
Tired of these pop-up foreign companies taking advantage of women and ripping them off. Everything about this screams scam. See a dermatologist, do NOT try this at home. People without training and un... Voir plus
L'entreprise a répondu
The people leaving poor reviews do not know how to use the product properly. The people who are just slamming the product and the company, who have never even purchased the product should not be lea... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Welcome to Ocuralife – your trusted partner in advanced skincare solutions! At Ocuralife, we specialize in innovative, professional-grade beauty tools, including our flagship product, the Ocura Plasma Pen. Expertly crafted with cutting-edge plasma technology, the Ocura Plasma Pen specifically targets and effectively treats skin blemishes, pigmentation issues, and imperfections, leaving you with clear, flawless, and rejuvenated skin. Our mission is to empower individuals to achieve salon-quality skincare results safely and conveniently from home. Trusted by skincare enthusiasts and beauty professionals worldwide, Ocuralife combines science-driven technology with intuitive, user-friendly design. Committed to excellence and delivering unparalleled results, Ocuralife is dedicated to helping you achieve smoother, clearer, blemish-free skin. Discover the transformative power of Ocuralife today and begin your journey to flawless, radiant skin.
Coordonnées de contact
Canada
- ocuralife.com
2,8
Moyen
48 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 90 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
It's a scam
It's a scam. They say it has been delivered to my mail box but nothing arrived. No tracking code or details which company has delivered it. I should contact myself all the delivery companies to investigate. They only give their own order number instead of tracking code. Don't order. They just take your money.
15 juin 2026
Avis spontané
Réponse de OcuraLife
I am truly sorry your parcel never arrived. That is frustrating, and you should not have had to chase carriers yourself. Every OcuraLife order ships with a tracking number, sent by email as soon as it leaves us. That said, we could not find an order under your name. If you did order from us, write to support@ocuralife.com with "for Valery" in the subject and I will track down your parcel personally.
Valery, founder of OcuraLife
I received the Ocura Plasma pen bundle
I received the Ocura Plasma pen bundle. Given my honest review! I love it. I got it specifically for cherry angiomas. It has been so easy to use, but it came with a guidebook as well to help me along! I got numbing cream, sunblock, moisturizer etc. everything I need for aftercare! It’s been awesome! 7 days in and my cherry angiomas are almost gone! Love this so much! It’s great for so many reasons but this one is why I got it and it worked just as said. It wasn’t painful at all but as mentioned they do have numbing cream if you’re worried about it! Try it out!
30 mai 2026
Avis spontané
Réponse de OcuraLife
Seven days in and the cherry angiomas are almost gone? Chassidy, that is a fantastic result, and your step-by-step review will help a lot of people who are hesitating. Let the last small scabs fall off on their own and keep the sunscreen on. We are cheering for the finish line!
Valery, founder of OcuraLife
Don't leave reviews if you haven't bought the product …
The people leaving poor reviews do not know how to use the product properly. The people who are just slamming the product and the company, who have never even purchased the product should not be leaving reviews when there are people like myself who know how to use this correctly with absolutely fantastic results. I do need numbing cream first, and then i avoid my retinoids for a week after. Remember to use your sunscreen ladies!
2 mai 2026
Avis spontané
Réponse de OcuraLife
Sammy, your routine is exactly the one we recommend: numbing cream first, retinoids off for a week, sunscreen every day. Thank you for sharing it so clearly and for standing up for the product with real experience. Readers, take notes!
Valery, founder of OcuraLife
Disappointing Customer Experience
I placed an order on a Saturday evening. First thing Monday morning I emailed customer support to request the order be cancelled. I was told I was too late and the order was already processed. Meanwhile, the shipping carrier didn’t receive the package for 4 more days. Plenty of time to have cancelled the order. Customer support told me I would just need to wait until I received the order and could then request a return, but I am liable for the shipping costs. 2 weeks later the order arrived and I discovered it would be over $200 in shipping costs to return. I’m going to keep the items, but only because return costs are prohibitive. Very disappointing. Hopefully this helps others thinking about purchasing from this company.
23 mai 2026
Avis spontané
Réponse de OcuraLife
Tavianna, you asked to cancel first thing Monday morning, and looking back, your order had not left us yet. You should have been able to cancel, and I am sorry we told you otherwise. Being left with a return that cost more than $200 in shipping is not a fair outcome either. Your review has already changed how our team handles cancellation requests. Please write to support@ocuralife.com with "for Valery" in the subject, because I would like to make this right with you.
Valery, founder of OcuraLife
Tired of these pop-up foreign companies…
Tired of these pop-up foreign companies taking advantage of women and ripping them off. Everything about this screams scam. See a dermatologist, do NOT try this at home. People without training and unaware of the full side effects should not be using this. Its unregulated and unsafe.
18 mai 2026
Avis spontané
Réponse de OcuraLife
Kelly, caution with anything that touches your skin is healthy, and we share it. Our pen is CE certified for electrical safety, and every one comes with our Professional Plasma Guidebook covering settings, treatment patterns and aftercare, with our support team available before a first treatment. We also agree on one point: if you are ever unsure about a spot, see a dermatologist first. We could not find an order under your name, but if you would like to talk it through, we are one email away at support@ocuralife.com.
Valery, founder of OcuraLife
Collagen lifting oil
Collagen lifting oil
Het was een actie 1 + 1 gratis
33.90 eu
Ik heb er maar 1 ontvangen na 2 weken
18 mai 2026
Avis spontané
Réponse de OcuraLife
Beste Buisman, wat vervelend dat u maar één fles heeft ontvangen van een 1+1 actie. Wij hebben in onze gegevens geen bestelling op uw naam gevonden, en OcuraLife verkoopt geen collageen lifting olie en rekent niet in euro's, dus mogelijk is deze review bedoeld voor een andere winkel. Heeft u toch bij ons besteld? Mail dan naar support@ocuralife.com met "voor Valery" in het onderwerp, dan zoek ik het persoonlijk voor u uit.
Valery, oprichter van OcuraLife
The device came with a good size…
The device came with a good size numbing cream, a moisturizing sunscreen and healing cream, along with some acne patches. I’d say this set has a great price. I’ve had the removal of my skin tag and warts done and paid more for it.
5 avril 2026
Avis spontané
Réponse de OcuraLife
Anabelle, you noticed the details: numbing cream, sunscreen, healing cream, patches. We built the set so nobody has to hunt for aftercare separately, so it means a lot that it showed. Getting skin tags and warts done for less than you paid before? We love to hear it.
Warmly, Valery
Proceed at your own risk ⚠️
This plasma pen from Acora Life is incredibly disappointing and, frankly, dangerous. Even on the lowest setting, it’s far too strong. Instead of lightly treating the surface, it burns deep into the skin. What I expected was something that gently targets the top layer and allows pigment to wipe away. What I got felt more like a glorified soldering iron — the kind used in old woodworking classes to burn designs into wood. Except this time… it’s your face. 😬
On setting 1, it still created a deep scab that took a long time to heal. It’s not precise, not subtle, and definitely not beginner-friendly. If you’re hoping for gentle cosmetic use, this is not it. The strength is simply excessive, especially for darker spots.
I also regret trusting the TikTok hype. The reviews make it seem easy and safe, but my experience was the opposite. This device is extremely aggressive and can cause real skin damage if you’re not careful.
To make matters worse, they would not refund my money, which only added to the frustration.
If your goal is to damage your skin, sure — this will do the job. Otherwise, I strongly recommend looking at other brands designed to treat only the very top layer. This one is far too harsh. 🚫
2 avril 2026
Avis spontané
Réponse de OcuraLife
Brenden, thank you for writing this in so much detail, and I am sorry about the deep scab and the slow healing. Dark, flat spots are the most delicate thing to treat, and they need a completely different technique from raised spots like skin tags. Our Age Spots step-by-step guide covers it: the fine tip held 1 to 2 mm above the skin, quick light dots with no overlap, and one even pass, because with pigment, less is more. We have a dedicated guide for every concern on our website under Step-by-Step Guides. If you would like to try again, write to support@ocuralife.com with "for Valery" in the subject and we will walk you through it step by step.
Valery, founder of OcuraLife
Wish it worked better on dark spots
No problem with this device or receiving this device. Only disappointing thing is that the strength, even on lowest setting is too strong to use on dark sports. Some devices are just able to burn the veey top layer and easily wipe away dark pigment. This one was very strong and caused a pretty deep scab that took a while to heal. Knowing this, I would have bought another brand.
2 avril 2026
Avis spontané
Réponse de OcuraLife
Hadar, we hear you, and thank you for the fair rating. Dark spots respond best to a very light touch: the fine tip held 1 to 2 mm above the skin, quick dots with no overlap and a single even pass, which keeps the crust thin instead of deep. Our Age Spots step-by-step guide on the website walks through it. We are sorry the first one took so long to heal. If you want to give it another go, write to us and we will guide you personally.
Valery, OcuraLife
Do not order from this company
Do not order from this company, I received my order from "Ruby" in Chicago. Horrible packaging and the only way to contact customer service is by email. Also you have like 10 days from the day you receive it to return it. And it takes them ar least 24 hours to respond to your email!!! And you cant post reviews on Facebook which is where i originally saw the ad
2 avril 2026
Avis spontané
Réponse de OcuraLife
Dawn, thank you for the honest feedback, and I am sorry the unboxing did not feel like OcuraLife. Our orders ship from fulfillment partners, so the name on the label may not match ours, and we understand how confusing that is when you are waiting on a brand you trust. You are right that a quick answer matters. Our team replies to every email, and we are working to make that faster. If anything in your order was damaged or is still missing, write to support@ocuralife.com with "for Valery" in the subject and I will handle it personally.
Valery, founder of OcuraLife
Great customer service
I submitted an inquiry about the product, I received feedback the next day. I tried one spot, I am waiting to see the results after healing to try it of my face. I am nervous but exited for the results.
30 mars 2026
Avis spontané
Réponse de OcuraLife
Nervous but excited is exactly how most people feel before their first face session, Virginia, and you are doing it the smart way by testing one spot and letting it heal first. When you are ready for your face, start on the lowest setting and follow the step-by-step guide for your concern on our website. We are one email away if anything comes up, and we would love to hear how it goes.
Valery, OcuraLife
It took a long time to come and almost…
It took a long time to come and almost called my cc company to dispute, but they were sending emails to be patient so I hanged on. It worked well for me, got rid of warts on my neck and shoulders. I had to check youtube for instructions since I couldn’t understand theirs.
10 février 2026
Avis spontané
Réponse de OcuraLife
Mac, you nearly gave up on us, and you had every reason to. Thank you for hanging on through the wait. We are really happy the warts on your neck and shoulders are gone. You were right about the instructions too: since then we have added visual step-by-step guides for every concern on our website, warts included, so next time there is no need for YouTube.
Valery, founder of OcuraLife
I ordered the ocura pen with needles…
I ordered the ocura pen with needles extra . It never came . Months later my bank card company started an investigation as to why they took the money and sent no product. Was really hoping it was for real , just another ripoff company.
14 novembre 2025
Avis spontané
Réponse de OcuraLife
Chris, you are right, your order never reached you, and I am truly sorry. A parcel lost in transit is something we should have caught and fixed for you long before your bank had to step in. I want you and anyone reading to know that your full payment for both the pen and the needles has been returned. We have since changed carriers on many routes because of cases like yours. If you ever want to give the pen another try, write to support@ocuralife.com with "for Valery" in the subject and I will personally make sure it arrives.
Valery, founder of OcuraLife
It’s a Scam, won’t give me a refund
I ordered this product December 10, 2025. It’s January 22, 2026 now.
The package is not coming.
I emailed them to get a refund and they said they are sending me another one because it was lost.
I said I don’t want the product and I wanted a refund. I don’t want another to be sent to me. This product does not exist.
I just want my money back.
This is a scam.
Do not fall for it.
18 janvier 2026
Avis spontané
Réponse de OcuraLife
Annemarie, six weeks of waiting over the holidays is far too long, and I understand why you had lost trust and just wanted your money back. I am sorry we did not hear you. For anyone reading, your parcel was delivered on January 29, a week after this review, so the product is very real, but it should never have taken that long. If you are still not happy with your order, please write to support@ocuralife.com with "for Valery" in the subject and I will look after you personally.
Valery, founder of OcuraLife
The reason why I give this type rating…
The reason why I give this type rating as the customer service company was A+ and worked with me in trying to send my item back. However, this still have bugs that need to be ironed out, and I would strongly suggest as I am sure proof has been seen by now that with usage of this device, it heated up in my hand an emitted a burning electrical smell and that from the time I had bought this item to when I received, this item should be recalled for that time duration/ or to reach out to customers that had bought the same item I did at time to notice and problems etc. Nonetheless, it would've been great if I had gotten a refund for the delivery fee I had to pay as well as this item was defective for me, which most likely was proven upon receipt etc. So bottom-line, product could be better and should be tested out before shipping to customers.
21 janvier 2026
Avis spontané
Réponse de OcuraLife
Jalleh, thank you for recognizing our support team, it means a lot to them. Any report of a device heating up or giving off a smell is something we take seriously, which is why we asked for it back so it could be checked, and your order was refunded in full once it reached us. We know paying for return shipping is frustrating, and your feedback on that has been heard. Thank you for giving us such a balanced review.
Valery, founder of OcuraLife
the product is great and worth the wait…
the product is great and worth the wait please be patient it takes more time than expected to recieve the product but well worth the wait. Use as directed and it performs.
3 janvier 2026
Avis spontané
Réponse de OcuraLife
Pat, you are doing future customers a real favour by telling them to be patient. The wait is longer than anyone likes, and we are grateful you found the pen worth it. Thank you for using it as directed and sharing the result.
Valery
I love the plasma pen!!
I love the plasma pen!!! I had no issues in receiving my purchase. It's been completely phenomenal for me. I was able to safely remove dozens of skin tags and deep acne scars. I’ve only been using it for a month. The imperfections literally melt away. A small scab for a couple of days then, Like it was never there.
22 octobre 2025
Avis spontané
Réponse de OcuraLife
Diana, dozens of skin tags and deep acne scars in one month? That is phenomenal, and we are honoured the pen played a part. Keep shielding those areas from the sun while the new skin settles, and enjoy every bit of it.
With thanks, Valery, founder
It really does work!!!
It does take a long time to get, but dont worry it does come. Be patient everyone! But when I did get it I had everything I needed. And I was surprised...It really did work. Larger tags, you have to do a couple of times before completely gone BUT IT WORKS! Very happy with this product so far. Only been using it for like a month.
1 novembre 2025
Avis spontané
Réponse de OcuraLife
"Be patient everyone, it does come" is honest advice, Heather, and we appreciate you giving it. You spotted something important too: bigger tags usually need two or three short sessions. We are so glad it is working for you.
Valery
I absolutely love the Ocura!!
I absolutely love the Ocura!!! It's been completely phenomenal for me. I was able to safely remove dozens of skin tags, and a couple of warts. It's a very amazing process, the imperfections literally melt away. A small scab for a couple of days then BLAM gone!! Like it was never there. Thank You for providing such a quality, easy to use product 🙏
12 septembre 2025
Avis spontané
Réponse de OcuraLife
"BLAM gone" made our whole team laugh, Aaron. Thank you for the energy and for trusting us with dozens of skin tags and a couple of warts. Here's to many more "like it was never there" moments.
Valery, OcuraLife
This tool does a good job of removing…
This tool does a good job of removing skin tags, age spots and warts. It can be a little painful and there is a slight burning smell but it works!
4 octobre 2025
Avis spontané
Réponse de OcuraLife
Honest and balanced, Todd, and we appreciate that. Yes, there is a small sting and a slight smell during treatment, and the numbing cream in the kit takes care of most of the sting. Skin tags, age spots and warts all handled is a great outcome.
Valery
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