Do not use Odie insurance. Their customer service is horrible, they take forever to process claims, and seem to deny almost everything, or only cover the bare minimum. Many Pets (the company it was pr... Voir plus
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Odie pet insurance is the worst co. They never miss collecting there monthly payments which total to about 100.00 per month. But they don't get back to any claims? Ever for months on end, then you get... Voir plus
I filed a simple claim due to my pet’s singular injury event.. Odie was given my pet’s medical report and bill. Odie then asked for all prior records as it was fusing for a pre-existing conditio... Voir plus
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The representative was very nice and helpful. It took about 15 minutes for her to find the reasons for the payments that were made and the ones that were withheld for the deductible, but ultimately,... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Odie is a modern pet insurance company that empowers pet parents to care for their pets with confidence. We're here to support your pet's health and well-being at every life stage with emergency coverage, proactive care, and at-home health tools designed to help cats and dogs live their fullest lives.
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216 avis
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A répondu à 18 % de ses avis négatifs
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Streamlined and intuitive process for…
Streamlined and intuitive process for filing claims and quick payout.
1 juin 2026
Réponse de Odie Pet Insurance
Thank you for your feedback! We're happy to hear that you found the claims process streamlined and intuitive, and that your payout was handled quickly. Providing a smooth, efficient experience for our customers is always our goal, and we appreciate you taking the time to share your experience.
Odie Review
We transferred to Odie from Manypets when Manypets closed back in October 2025. I think with the huge addition of the Manypets clients, Odie had a huge project to sort through all the new client information so I know that was a big process which caused claims to be slower then.
In the past few months, our dog was diagnosed with Cancer and Odie has been very responsive for every claim very timely.
They provide updates if something is taking longer and it you reach out to a customer service rep they are quick to help solve your issues.
This process has been so difficult for us but it's great to know that Odie has been there. It's one less thing to worry about.
Thanks!
18 juin 2026
Réponse de Odie Pet Insurance
Thank you so much for sharing your experience and for your patience during the transition from ManyPets to Odie. We truly appreciate your understanding during this transition.
We're very sorry to hear about your pet's cancer diagnosis and understand how difficult this time must be for your family. It means a great deal to know that our claims and customer service teams have been able to provide timely support and clear communication when you needed it most.
We're honored to be part of your support system and are committed to making the claims process as smooth and worry-free as possible. We wish you and your pet all the very best moving forward.
Company's mission is to deny legitimate claims.
Feel like the company's sole mission is to deny every legitimate claim. They ask stupid questions that are self evident and ask for redundant documentation. Odie pet insurance is not worth the money and aggravation.
16 juin 2026
Avis spontané
Réponse de Odie Pet Insurance
We're sorry to hear about your experience. Our goal is to make the claims process as smooth and transparent as possible, and we understand how frustrating it can be when additional questions or documentation are requested. We appreciate your feedback and would welcome the opportunity to review your concerns further.
Please contact our support team (support@odiepetinsurance.com) so we can look into your experience and work toward a resolution.
Nobody has reached back out when I’ve…
Nobody has reached back out when I’ve emailed twice, since June 10th.
10 juin 2026
Réponse de Odie Pet Insurance
I'm very sorry to hear that you haven't received a response after reaching out. This falls short of the level of service we strive to provide. Our support team will contact you directly to assist and ensure your concerns are addressed.
Customer Service is lacking
I would not recommend Odie if you think you will need to interact with Customer Service. I discovered Odie had recorded my dog's age incorrectly so I sent an email with supporting documentation showing what it should be. I got "junk" emails in response (eg AI generated that were boilerplate) then after at least 8 attempts, finally got a real person. However, he recorded the correction incorrectly (a year too old). I got Odie to agree that was wrong (resent all my documentation) but after 8 or so more emails, could not get anyone to fix it although they claimed they would. This is not rocket science. If they can't do this, how do they handle a claim? I cancelled my policy and went with another company.
4 juin 2026
Avis spontané
Réponse de Odie Pet Insurance
Thank you for sharing your experience. We're sorry for the frustration you encountered while trying to correct your pet's age on your policy.
While we do require proof of age for all pet changes, this should have been a simple update and we understand how disappointing it was to have to make repeated requests without resolution. We appreciate your feedback and regret that we fell short of your expectations.
Thank you for bringing this to our attention.
Also a customer that had many pets…
Also a customer that had many pets which was bought out by odie. Horrible customer service and I can't seem to get reimbursement for my claims. Do not recommend this company to anyone. And now I'm
"stuck" with this horrible company due to my dogs preexisting conditions.
12 juin 2026
Avis spontané
Réponse de Odie Pet Insurance
Thank you for sharing your experience. We're sorry to hear about the frustration you've encountered with the claims process and customer service. We understand how important timely reimbursements and clear communication are, especially when it comes to caring for a pet with ongoing health needs.
We'd like the opportunity to learn more about your situation and review your concerns. Please reach out to our member support team directly with your policy information so we can investigate the status of your claims and work toward a resolution.
We appreciate your feedback and take comments like yours seriously as we continue working to improve our service.
The person I was able to speak to…
The person I was able to speak to helped me a lot and was very patient and professional
2 juin 2026
Réponse de Odie Pet Insurance
Thank you for your kind words! We're delighted to hear that our team member was able to assist you. We truly appreciate your feedback and are grateful you took the time to share your experience. We look forward to assisting you again in the future!
Ashton was excellent at answering all…
Ashton was excellent at answering all my questions. She is a proud employee. She admires the owner Sabrina. Ashton made mention of how much the company cares for the clients and our beloved pets. Rarely, do you hear that kind of passion when it comes to insurance. I immediately felt at ease for a first time pet insurance owner. Happy to have Odie on my side🐾🐾
5 juin 2026
Réponse de Odie Pet Insurance
Thank you so much for your thoughtful review! We're thrilled to hear that Ashtin made such a positive impression and helped answer all of your questions.
We're also grateful for your kind words about Zabrina and our commitment to caring for both our clients and their beloved pets. Providing peace of mind for first-time pet insurance owners is exactly what we strive for.
Prompt response.
2 juin 2026
Réponse de Odie Pet Insurance
Thank you for your review! We're glad we could provide a prompt response and meet your expectations. We appreciate your feedback and look forward to assisting you again whenever you need us.
Trash Insurance. Would give 0 if I could.
My insurance was transferred after the bankrupcy of ManyPets. I submit a regular annual physical check and got asked 18 months of medical history but still got kicked between wellness & illness exams and ended up getting rejected by both. I don't know why it is so hard to reimbust something so straightforward. I am looking for a new insuarance company right now.
5 juin 2026
Avis spontané
Réponse de Odie Pet Insurance
Thank you for your feedback. We're sorry to hear about your experience and understand your frustration with the claims process. We strive to make claim reviews as straightforward as possible and regret that this was not your experience.
Please reach out to our member support team with your policy information so we can review your concerns further.
Highly recommend!!
Highly recommend Odie Insurance to anyone with a beloved furbaby. When my 14.5 year old Bichon Frise girl got sick (and eventually diagnosed with an aggressive cancer), Odie was there. I spent over $9k in total finding out what was wrong with her and then trying to treat her until we ultimately ran out of time. I'm in independent insurance agent and I don't say this about many carriers, but Odie is wonderful. They reviewed and approved ALL of my claims with a reasonable time frame, and even reimbursed me for premium I paid for her policy after she had passed without requesting it. They are the BEST. I just rescued a 2 year old Maltipoo, and immediately signed him up for a policy. Thanks Odie!
29 mai 2026
Réponse de Odie Pet Insurance
Thank you so much for sharing your experience and for your kind words. We're deeply sorry for the loss of your beloved Bichon Frise. We know how difficult that journey can be, and we're honored that we could help support you during such a challenging time.
It means a great deal to hear that our claims process and customer care made a positive difference when you needed it most. Providing timely support and peace of mind for pet parents is exactly why we do what we do.
We're also excited to welcome your new Maltipoo to the Odie family! Thank you for placing your trust in us again, and for recommending Odie to other pet owners. We wish you and your new furry companion many happy, healthy years together.
Ashley was a pleasure to speak with and…
Ashley was a pleasure to speak with and helped with everything I had called in to inquire about-great customer service as always!
2 juin 2026
Réponse de Odie Pet Insurance
Thank you for your kind words! We're delighted to hear that Ashley provided excellent customer service and was able to assist with all of your questions. We truly appreciate your feedback and look forward to being here for you and your pet in the future!
I have insured my Labrador and…
I have insured my Labrador and consistently paid premiums for four years without filing any claims. Recently, I submitted my first claim for treatment related to diarrhea; however, it was denied. Due to this experience, I decided to cancel the policy.
1 juin 2026
Avis spontané
Réponse de Odie Pet Insurance
Thank you for sharing your experience. We're sorry to hear of your disappointment with the outcome of your claim. We understand how frustrating it can be when a claim is not covered, especially after years of maintaining your policy. Our team would like to review your account to assist you. If you are open to it, please send an email with your account details to support@odiepetinsurance.com.
Four stars otherwise would have been 5…
Four stars otherwise would have been 5 due to not being able to be connected to the person I needed to talk to right away but had to wait up to 72 hours. Was glad though that I got called the next day.
28 mai 2026
Réponse de Odie Pet Insurance
Thank you for your feedback and for the 4-star review! We appreciate your patience and understand how important it is to connect with the right team as quickly as possible. While our standard response timeframe can be up to 72 hours in some cases, we're glad we were able to reach you the very next day. Thank you for trusting Odie with your pet insurance needs!
I would recommend Odie Pet Insurance to others.
We've had Odie Pet Insurance for about a month. My son recommended it to us after we picked up our Chocolate Lab puppy, Daisy, from a breeder in NH. The coverage is very good - covers both accidents/injuries and wellness visits to the vet! We had a small issue with Daisy's temporary name being changed after I signed up for the policy, but Odie worked with us to resolve the issue. They fully covered our initial visit to the vet and reimbursed us within about 1 week. Their customer service team is very good. Their underwriting team is very thorough so make sure that all your paperwork is correct before submitting it. I would recommend Odie Pet Insurance to others.
28 mai 2026
Réponse de Odie Pet Insurance
Thank you for your thoughtful review and for trusting Odie to protect Daisy! We’re so glad to hear you’ve had a positive experience with our coverage, reimbursement process, and customer service team. We appreciate your patience while we resolved the name update, and we’re excited to be part of Daisy’s journey!
The worst insurance
The worst insurance. Wouldn't process a claim for an ear infection because I didn't have a medical record of her prior to being a month old!! (she's 4).
This is ABSURD!
26 mai 2026
Avis spontané
Réponse de Odie Pet Insurance
We're sorry to hear about your frustration. We'd like the opportunity to take a closer look at your specific situation and see how we can help. If you're open to it, please email your account details to support@odiepetinsurance.com, and our team will review this further.
Find another insurance company!!!
Odie took over my previous company Many Pets. I filed a claim and Odie requested a full medical history and physical for 18 months to which I sent. They continued responding saying the history wasn't sufficient and I had sent everything my vet had. Not sure why they didn't have all the records from Many Pets. They still didn't process the claim so I discontinued my policy. Would never recommend Odie as they are awful.
22 mai 2026
Avis spontané
Réponse de Odie Pet Insurance
We're sorry to hear about your experience and understand your frustration with the claims process. We'd like the opportunity to take a closer look at your specific situation and see how we can help.
If you're open to it, please email your account details to support@odiepetinsurance.com, and our member support team will review this further.
Customer Service
I have spoken to Ashtin twice and she goes beyond and beyond to get you the answers that you need. She's a stellar customer representative! She promises to call back and she does to provide with you feedback. You feel very relieved when you know she is assisting you with a stressful situation! Cheers to Ashtin!! However, the reviewing and approving your claims takes a while and I feel that you need to follow up to make sure it's not forgotten about. I know there are alot claims being processed, but as a pet owner we are trying our best to take care of our furbabies and sometimes it's hard waiting so long to get the claim processed and approved to get your money back.
15 mai 2026
Réponse de Odie Pet Insurance
Thank you so much for your thoughtful feedback and for recognizing Ashtin’s dedication! We’re thrilled to hear that she provided the support, communication, and reassurance you needed during a stressful time.
We also appreciate your honest feedback regarding claim processing times. We understand how important timely reimbursements are, especially when caring for beloved pets. Your comments help us continue improving our processes and communication, and we appreciate your patience as our team works through claims as quickly and carefully as possible.
Thank you again for taking the time to share your experience and for trusting us with your pets’ care!
I can not say alot yet because I just…
I can not say alot yet because I just got Odie pet insurance. But, I was impressed with the insurance offered. It was very compressive. It was also the best available price for the amount of insurance that I felt I needed for my dog. I was also pleased with their application process, it was quick and easy to navigate.
13 mai 2026
Réponse de Odie Pet Insurance
Thank you for your thoughtful review! We’re so glad to hear you found our coverage comprehensive, affordable, and easy to sign up for. We appreciate you choosing Odie for your dog’s protection and look forward to being there for you both!
Extremely Impressive
So far, I am extremely impressed with Odie pet insurance. They’ve been very clear regarding what they need when requesting documents and the reimbursement process has been fantastic. Jofer was exceptional with his customer service- patient , never rushing me, making sure I was heard, clear with explanations and escalating my claims to the next level if I needed assistance. Ty Jofer- ty Odie Pet Insurance
12 mai 2026
Réponse de Odie Pet Insurance
Thank you so much for your kind words and for sharing your experience with Odie! We’re so glad to hear the claims and reimbursement process has been smooth and easy to navigate for you.
Providing compassionate, and clear support is exactly the experience we strive for, and we’re happy Jofer was able to make you feel heard and supported every step of the way.
Thanks again for choosing Odie Pet Insurance!
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