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Lisez les avis des autres

Noté 5 sur 5 étoiles

I've purchased keys for Windows 10 Pro three times. Had an issue with my last purchase. Got the help I needed from Customer Service in a few days. I think it helps that I already have the operating s... Voir plus

Noté 5 sur 5 étoiles

Was able to download immediately after payment was made. Install went smooth, however, after about 2 weeks I got a message that I needed to add the license key. While the original license key would no... Voir plus

Noté 1 sur 5 étoiles

I ordered Windows 10 version to update my laptop from Windows 7. After payment (cc) I received an email with Product Code and instructions. After download, I received a message stating "This disk con... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I wanted the MS office package for my new PC that would be independent of Office 365. My online search led me to OfficeGSM offering the package for a reasonable price. They responded to my questions q... Voir plus


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3,9

Bien

TrustScore 4 sur 5

56 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 57 % de ses avis négatifs

Répond généralement dans un délai d'un mois

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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Poor customer service

Download for software (Office2019)went smoothly.
Product would not activate after install.
Followed instructions for sending snapshot picture of phone ID to the return address.
Tried for 4 consecutive days to get a response.
Received no acknowledgement.
Applied for refund from credit card company.

18 avril 2026
Avis spontané
Logo de Officegsm

Réponse de Officegsm

Dear Customer,

Our top priority is to ensure all our customers are fully satisfied and that any issues are resolved quickly.

Thank you for your feedback, and we are sorry for any issue you have experienced.

We tried to locate your order details in our system, but we were unable to find any matching information.

To assist you properly, please contact us directly at:

support@officegsm.com

Kindly include:

The email address used for your purchase
Your order number
A screenshot or description of the error you are experiencing

Once we receive these details, our support team will review your case and help you resolve the issue as quickly as possible.

We look forward to assisting you.

Kind regards,
Support Team

Noté 1 sur 5 étoiles

I purchased Microsoft office

I purchased Microsoft office, downloaded it and it will not activate, always comes up with an error and says try later. It will expire in 20 days. I have reached out to this company for help 4 times, no help or response. Trust? This company will not respond or help. A total rip off!

19 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

I was a bit skeptical when I ordered…

I was a bit skeptical when I ordered the Microsoft Office product as the price was almost too good to believe. The email I received with the info needed to install the product was easy to understand and I had no trouble. The Office products (Excel and Word) worked great. About a month later I received an error message when trying to use Excel. I emailed customer service and they responded within 48 hours with a new product key. I installed that and everything is working fine.

24 mars 2026
Avis spontané
Noté 1 sur 5 étoiles

Buyer Beware

Buyer Beware! After purchasing Microsoft software and subsequently not receiving any confirmation or the product code, I tried to cancel my order. Officegsm ignored my cancellation request and charged my credit card. Yes, they subsequently emailed the product code, but i did not attempt to download the software after seeing numerous on-line concerns about malicious viruses and unauthorized downloads. Officegsm continues to ignore my refund request, so I have disputed the charge with my credit card issuer.

10 mars 2026
Avis spontané
Noté 1 sur 5 étoiles

I've tried to get a refund on a Windows…

I've tried to get a refund on a Windows purchase, but they keep sidestepping me.
Only $14.00 and change, but that is probably how they make a lot of their money.
I DID get a link and product serial number, but it would not download.
Easiest just to file a complaint with the state. They all have offices for this stuff.
Not sure of the date offhand, so am just estimating.

6 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Amazing people to work with

Amazing people to work with, if something is not working, they will work with you to make sure it is working. Exceptional Customer Service, it's great to see this level of service again.

20 février 2026
Avis spontané
Noté 4 sur 5 étoiles

Product is legit

Product is what is says it is.
The installation didn't go exactly has the instructions, but a quick follow up to activate the product and all is good.

9 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

The representative Quickly fixed a problem.

The representative worked with me wqhen i had a problem with a ordered product. The rep was understanding and took carte of the problem immediately, and got me exactly the right part and i am very grateful to your company. Thank You again!

5 janvier 2026
Avis spontané
Noté 4 sur 5 étoiles

Patience and perseverance ended up with successful Office 2019 Pro

I was skeptical about this site, especially with so many people reporting unsuccessful purchasing attempts. However, in the end my experience was satisfactory: I ended up with a working Office 2019 Pro system on Windows 11 for a very good price.

The hiccups:
1) The site promises "instant" download link. I waited several hours for a link, then sent an email to their support team. Many hours later, I received a download link.
2) The link is to a Microsoft page. The ".img" file takes a very long time to download without any indication of progress. (Not OfficeGSM's problem.) Just be aware.
3) Installation occurs by double-clicking the .img file and runs as expected. But when trying to activate the software, I got the "too many license activations" message. I sent an email to OfficeGSM, and about a day later they responded, asking me to send a screen shot of the activation screen.
4) I sent the screen shot, and about 2 days later they sent me an updated activation code -- that worked.

So, my main concern is the glacial response time for tech support. It took about 5 days from my order date to successful activation.

But the key takeaway is, with perseverance and patience, my Office 2019 Pro software is installed for a great price.

3 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Best purchase ever!

This company offers major discounts on Microsoft products. Even though the product did not initially show up "instantly" as promised, One Email later, (containing all of my order information) is all it took for them to resolve the issue. Minor issues aside, and great pricing included, I would still give them a 5-star rating.
Thank you for your amazing low prices and quality customer service.

28 décembre 2025
Avis spontané
Noté 1 sur 5 étoiles

Scam Alert!

Office gsm is a complete scam run out of nigeria. They will take your money and you wont hear from them ever again, much less get any product.

The positive reviews are fake and AI generated by the "company."

Save your money and dont fall for it!

26 décembre 2025
Avis spontané
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Réponse de Officegsm

Dear Customer,

We are very sorry to hear about your experience and want to clarify a few points. Officegsm is a legitimate company, and we do not operate in a fraudulent manner. All orders are processed and delivered after payment is confirmed.

If you have not received your product, please check your email inbox and spam/junk folder. You can also contact us directly at contact@officegsm.com with your order number and the email used for purchase, and we will ensure your order is sent promptly.

We take customer satisfaction seriously and are committed to resolving any issues quickly.

Kind regards,
Officegsm Customer Support

Noté 5 sur 5 étoiles

Office GSM made every effort to help me…

Office GSM made every effort to help me uninstall Microsoft Office 365 and replace it with Word 2024.
It didn't originally work, so I sent several messages and they responded to assist me with uninstalling MS 365 and installing MS Word 2024 which was what I originally wanted

22 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Visio Profession 2024 issue with MS 365

The original software I ordered was incompatible with my MS 365 installation. GSM exchanged for free another version that worked with my computer within 2 days. I was very happy with their technical help and resolution.

17 décembre 2025
Avis spontané
Noté 2 sur 5 étoiles

Update to Previous OfficeGSM Review

12/20/2025: Finally got the help I needed & was able to get the product activated. The customer service was excellent as Officegsm responded right away. It took several back & forth emails, but I have my product & it works.**
Buyer beware. I did receive the Office product I purchased however it will not activate. I have called two different numbers that I found as well as sent several emails. No response from anyone & the phone numbers are bogus. You cannot get through as it rings busy.

18 décembre 2025
Avis spontané

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