I was missing a bottle on a two bottle order. I contacted Purulia and Tom messaged me back. He reassured me that the bottle would be replaced at no extra charge, and I received the replacement right a... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Haven't tried the product yet only had in my hands for about 30mins. That being said I my order was one bottle short I emailed them about it and within minutes I was contacted back and Tom had my bot... Voir plus
L'entreprise a répondu
I mistakenly ordered product rather than change my subscription to pause order. They graciously refunded half and canceled my subscription. All was accomplished by a real rep (not AI) within minutes,... Voir plus
L'entreprise a répondu
After receiving my order # 119421 one of my bottles of Purelia was broken inside the shipping bag. I took a photo and sent it to officialpurelia.com and within 5 minutes Tom from Purelia responded, to... Voir plus
L'entreprise a répondu
4,7
Excellent
61 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I had concerns about my order and…
I had concerns about my order and status of shipping/delivery.
A gentleman named Tom responded to my email inquiry pretty quickly after I shared my message.
Tom’s response and assistance was very much appreciated and my concerns are all addressed and cleared up.
9 septembre 2026
Avis spontané
Réponse de Purelia
Hi James,
We’re pleased Tom responded quickly, clarified your shipping status, and fully addressed your concerns. Thank you!
Warm regards,
The Purelia Team
I had mistakingly selected to subscribe…
I had mistakingly selected to subscribe when checking out and Anna was awesome with helping me cancel my subscription because I couldn't figure out how to cancel it.
9 septembre 2026
Avis spontané
Réponse de Purelia
Hi Hope,
Thank you for your review. We’re sorry the subscription was selected by mistake and that canceling it wasn’t immediately clear. We’re glad Anna stepped in and helped you resolve it. Your feedback is important and will help us work toward a more straightforward subscription experience.
Warm regards,
The Purelia Team
Brand new customer
Brand new customer - shipment arrived with a broken bottle and Euneil swiftly sent a replacement set to me. If the product works as well as their customer service, this is going to be amazing
8 septembre 2026
Avis spontané
Réponse de Purelia
Hi D Smith,
Thank you for sharing your experience. We’re sorry your first shipment arrived with a broken bottle, but we’re glad Euneil acted quickly and sent a replacement set. We appreciate your patience and will keep working to improve our packaging so future orders arrive safely.
Warm regards,
The Purelia Team
I still haven’t received my replacement…
I still haven’t received my replacement order && the number purelia gave me to track doesn’t work I was charged the money but still haven’t received my order this has been going on for 3 months already I want my order or a refund!
1 septembre 2026
Avis spontané
Réponse de Purelia
Hi Deliliah,
Thank you for letting us know what happened. We’re deeply sorry that you’ve been waiting three months for your replacement and were given tracking information that didn’t work. We completely understand your frustration. We’ll contact you personally by email to resolve this promptly and arrange either your order or a full refund. We’re also reviewing your feedback so we can improve how delayed replacements are tracked and communicated.
Warm regards,
The Purelia Team
Tom You certainly deserve a personal excellent report and I give you a 10 out of 10 Kind Regards Vince Dellamonica
Tom
You certainly deserve a personal excellent report and id be glad to highlight your name. Please link me to the sight and I will give you 10 out of 10
Kind Regards
Vince Dellamonica
7 septembre 2026
Avis spontané
Réponse de Purelia
Hi Vince,
Your 10-out-of-10 recognition means a great deal, and we’ll be delighted to share your excellent feedback with Tom. Thank you!
Warm regards,
The Purelia Team
Réponse de Purelia
Hi David,
We’re happy Tom responded promptly and provided the helpful support you needed. Thank you!
Warm regards,
The Purelia Team
Fast Service!
Tom was very helpful at correcting my order , he answered all questions and was very fast to help me out.
7 septembre 2026
Avis spontané
Réponse de Purelia
Hi Sergio,
We’re glad Tom corrected your order, answered every question, and assisted you so quickly. Thank you!
Warm regards,
The Purelia Team
Tom was extremely efficient in his…
Tom was extremely efficient in his follow up and in clarifying that I did not have a subscription in place.
7 septembre 2026
Avis spontané
Réponse de Purelia
Hi Carol,
We’re pleased Tom followed up efficiently and gave you clarity about your subscription status. Thank you!
Warm regards,
The Purelia Team
Had a problem with my charge and…
Had a problem with my charge and question about pausing subscription since I ordered multiple bottles..I reached out and Anna responded immediately..she was able to clear up any confusion and resolve all my issues..
7 septembre 2026
Avis spontané
Réponse de Purelia
Hi Debra,
Thank you for sharing your experience. We’re sorry the charge and subscription options caused confusion, but we’re glad Anna responded immediately and answered all your questions. We appreciate your feedback and will continue working to make subscription and billing information easier to understand.
Warm regards,
The Purelia Team
Outstanding Service
I had a problem with my order and contacted them via email. They chased down my order, which was fine. Looks like my receiving email file the order and follow up in my junk folder. They were able to guide me.
4 septembre 2026
Avis spontané
Réponse de Purelia
Hi William,
We’re pleased our team tracked down your order and helped uncover the updates that had landed in your junk folder. Thank you!
Warm regards,
The Purelia Team
I recently had an issue that I needed…
I recently had an issue that I needed help with. So I emailed customer support and was very quickly responded to by a person named Nica. This person was real and listened to my problem and was able to help me out faster then other places when you as for help. This interaction made me have a positive experience and showed they actually cared. Gave me a positive experience with what I needed help with.
4 septembre 2026
Avis spontané
Réponse de Purelia
Hi Kiernan,
We’re glad Nica listened carefully, responded quickly, and showed how much we genuinely care about resolving our customers’ concerns. Thank you!
Warm regards,
The Purelia Team
Tom and Nica made my purchase fast and…
Tom and Nica made my purchase fast and easy and would recommend them for fast and excellent customer service and experience!!! A++++
6 septembre 2026
Avis spontané
Réponse de Purelia
Hi David,
We’re glad Tom and Nica made your purchase fast and easy, and we truly appreciate your enthusiastic recommendation. Thank you!
Warm regards,
The Purelia Team
Tom and your team are gems in disguise
Tom and your team are gems in disguise. Pure diamonds. They responded immediately with updated answers for me. I love the product and Tom and his team. Thank you.
6 septembre 2026
Avis spontané
Réponse de Purelia
Hi,
Thank you for this wonderful feedback! We’re delighted Tom and the team responded immediately and provided the answers you needed.
Warm regards,
The Purelia Team
Réponse de Purelia
Hi Jeff,
We’re thrilled that our response time stood out and that you received help when you needed it. Thank you!
Warm regards,
The Purelia Team
I appreciate the help I received…
I appreciate the help I received regarding my refund. Once I explained myself, I was helped excellent.
5 septembre 2026
Avis spontané
Réponse de Purelia
Hi Jamal,
We’re pleased our team listened, understood your situation, and helped resolve your refund concern. Thank you!
Warm regards,
The Purelia Team
Hello
Hi- After receiving your product, I was advised by my doctor not to use it due to my current health issues. I worked with Richmond and wanted to let you know how wonderful he was. He replied to my email quickly, discussed clearly my options for a return and even followed up once I made my decision. I have found it hard to get through to someone who could help, so Richmond was a fantastic breath of fresh air. My only advice is to improve your return process. The steps required are ridiculous. I chose your company because I thought you were located in the USA- asking people to make videos, ect. AND pay the international fees is a very shady way to conduct business. I cannot use your product and could only get a partial return- very dissatisfied. Having said that, Richmond was an absolute delight- give that man a raise (:
1 septembre 2026
Avis spontané
Réponse de Purelia
Hi Natasha,
Thank you for your honest and detailed feedback. We’re glad Richmond responded quickly, clearly explained your options, and treated you with genuine care. At the same time, we’re sorry the return requirements and international costs left you feeling dissatisfied. We’re listening, and your comments will be shared with our team as we work toward a simpler and more customer-friendly return process.
Warm regards,
The Purelia Team
Thank you so much for the quick and…
Thank you so much for the quick and helpful response!! Such a breath of fresh air!
4 septembre 2026
Avis spontané
Réponse de Purelia
Hi Crystal,
We’re delighted that the quick, helpful support felt like a breath of fresh air. Thank you!
Warm regards,
The Purelia Team
Réponse de Purelia
Hi Jan,
We’re so glad our team responded promptly and took care of your concerns. Thank you!
Warm regards,
The Purelia Team
Fantabulous Customer Service/Support!
Anna was very prompt and thorough in helping me with my subscription and answering all of my questions regarding this product! It’s been a very positive experience - her customer service is top notch!!!😜
4 septembre 2026
Avis spontané
Réponse de Purelia
Hi Elizabeth,
We love hearing that Anna was prompt, thorough, and helpful with both your subscription and product questions. Thank you!
Warm regards,
The Purelia Team
I received a damaged bottle of your…
I received a damaged bottle of your product and Tom took care of it right away. Very happy for the fast recovery Tom.
1 septembre 2026
Avis spontané
Réponse de Purelia
Hi Linda,
Thank you for sharing your experience. We’re sorry one of your bottles arrived damaged, but we’re happy Tom took care of the problem right away. We appreciate your patience and will keep using feedback like yours to strengthen our packing and delivery process.
Warm regards,
The Purelia Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.