I was missing a bottle on a two bottle order. I contacted Purulia and Tom messaged me back. He reassured me that the bottle would be replaced at no extra charge, and I received the replacement right a... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Haven't tried the product yet only had in my hands for about 30mins. That being said I my order was one bottle short I emailed them about it and within minutes I was contacted back and Tom had my bot... Voir plus
L'entreprise a répondu
I mistakenly ordered product rather than change my subscription to pause order. They graciously refunded half and canceled my subscription. All was accomplished by a real rep (not AI) within minutes,... Voir plus
L'entreprise a répondu
After receiving my order # 119421 one of my bottles of Purelia was broken inside the shipping bag. I took a photo and sent it to officialpurelia.com and within 5 minutes Tom from Purelia responded, to... Voir plus
L'entreprise a répondu
4,7
Excellent
61 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Purelia
Hi Bruce,
We’re glad you found our support responsive and respectful—we truly appreciate your feedback. Thank you!
Warm regards,
The Purelia Team
I had ordered 6 bottles of the product…
I had ordered 6 bottles of the product but only received 5. I emailed customer support & received a response within a few minutes. A couple hours later Tom emailed me saying the missing bottle would be sent to me. This level of customer service is rare but greatly appreciated.
3 septembre 2026
Avis spontané
Réponse de Purelia
Hi Gerrit,
Thank you for your review. We sincerely apologize that your six-bottle order arrived with one bottle missing. We’re glad Tom responded within minutes and quickly arranged for the missing bottle to be sent. We appreciate you bringing this to our attention, and we’ll continue working to improve the accuracy of our fulfillment process.
Warm regards,
The Purelia Team
Great customer service
Customer service representative Tom was very helpful with resolving my issue! He was very courteous and knowledgeable!
3 septembre 2026
Avis spontané
Réponse de Purelia
Hi Janice,
We’re happy Tom’s courteous, knowledgeable support helped resolve your issue. Thank you!
Warm regards,
The Purelia Team
They resolved my issue a stand up…
They resolved my issue a stand up company.
1 septembre 2026
Avis spontané
Réponse de Purelia
Hi Les,
We appreciate your kind words and are glad our team resolved your concern in a way that earned your confidence. Thank you!
Warm regards,
The Purelia Team
Louise helped my experience with…
Louise helped my experience with Purelia go very smoothly. I'm very impressed and look forward to ordering again from this company.
Jane N.
3 septembre 2026
Avis spontané
Réponse de Purelia
Hi Jane,
We’re delighted Louise made your experience smooth and helped you feel confident about ordering from us again. Thank you!
Warm regards,
The Purelia Team
Why did I pay $83.24 for just 2…
Why did I pay $83.24 for just 2 bottles of Purelia???
24 août 2026
Avis spontané
Réponse de Purelia
Hi Barbara,
Thank you for bringing this to our attention. We’re truly sorry for the confusion and frustration caused by being charged $83.24 for only two bottles of Purelia. We understand why this would be upsetting. We’ll contact you personally by email to review the charge, and make this right as quickly as possible. Your experience will also help us identify where clearer information is needed.
Warm regards,
The Purelia Team
100% impressive response rate
Very fast response. Very impressive how they help and no questions asked. Definitely can recommend customer service from Purelia!
1 septembre 2026
Avis spontané
Réponse de Purelia
Hi Vonnie,
We’re thrilled that our fast, hassle-free assistance left such a positive impression. Thank you!
Warm regards,
The Purelia Team
Recent Purelia order
I emailed Purelia about a recent order that I received. The contents were darker and we’re stronger tasting. I thought maybe they were spoiled. Tom looked up my order and said that I may have had an older batch. They had recently improved the product making it darker in color and stronger in taste. He recommended maybe adding it to water or juice. Or just get used to the different taste. We are going to give it a try. Thanks Tom :)
1 septembre 2026
Avis spontané
Réponse de Purelia
Hi Patti,
Thank you for reaching out and sharing your concern about the darker color and stronger taste of your recent order. We’re glad Tom explained the product update and offered suggestions that may help. We understand that an unexpected change can be concerning, and your feedback will help us communicate future product updates more clearly.
Warm regards,
The Purelia Team
I was having a struggle trying to…
I was having a struggle trying to cancel my orders using the website. Still received a couple of orders, but after contacting Purelia and talking with Tom and explaining my problem, he helped me. Finally!! Thanks for understanding Tom.
2 septembre 2026
Avis spontané
Réponse de Purelia
Hi Glenda,
We’re sorry the cancellation process was frustrating, but we’re pleased Tom was able to get everything sorted out for you. Thank you for sharing your experience—your feedback helps us improve and make our cancellation process clearer and easier for our customers.
Warm regards,
The Purelia Team
My issue was resolved quickly by Tom
My issue was resolved quickly by Tom. I asked an additional question and that was also answered in a timely manner.
31 août 2026
Avis spontané
Réponse de Purelia
Hi Carol,
We’re glad Tom resolved your issue quickly and followed up with a timely answer to your additional question. Thank you!
Warm Regards,
The Purelia Team
Tom was very helpful and kind when I…
Tom was very helpful and kind when I noticed I had signed up for auto pay. He was able to stop it. I love the product and am on my 3rd bottle! Any issues I had were dealt with kindly and promptly!
2 juillet 2026
Avis spontané
Réponse de Purelia
Hi Donna,
We’re happy Tom kindly resolved the automatic-payment concern, and it’s wonderful to know you’re enjoying your third bottle. Thank you!
Warm Regards,
The Purelia Team
They handled my concern with care
They handled my concern with care, understanding, & grace!! I’ll definitely continue to do business with them in the future and would refer anyone to do business with them as well. Thank y’all so much.
2 septembre 2026
Avis spontané
Réponse de Purelia
Hi Brandon,
We truly appreciate your trust and are glad our team handled your concern with the care, understanding, and grace you deserved. Thank you!
Warm Regards,
The Purelia Team
Tom went over and above my expectations…
Tom went over and above my expectations to resolve my issues. I have had 2 deaths in my family in the last 30 days and have been extremely stressed. It warms my heart to know there are still kind people in the world.
1 septembre 2026
Avis spontané
Réponse de Purelia
Hi,
Thank you for sharing this during such a difficult time. We’re deeply sorry for your losses and grateful that Tom’s kindness helped make things a little easier.
Warm Regards,
The Purelia Team
Anna assisted me in getting a…
Anna assisted me in getting a replacement for a broken bottle that was delivered. It was easy and quick. Anna resolved the situation in a very professional way.Thank you, Joann Dakos
31 août 2026
Avis spontané
Réponse de Purelia
Hi Joann,
We’re pleased Anna made replacing your broken bottle quick, easy, and professional. Thank you!
Warm Regards,
The Purelia Team
A hiccup, fixed ASAP!
One of the things that can make or break a review of either products or service is how a company responds when things go wrong. My order was of multiple product all in bottles. When it arrived, one of the bottles had broke and made a mess of the others. This was my first experience with the company and things did not start well. HOWEVER, when I voiced my displeasure in less than polite tone, I was met with genuine top notch customer service. My problem addressed and a resolution was in place at once. Great job Anna
31 août 2026
Avis spontané
Réponse de Purelia
Hi John,
Thank you for giving us the opportunity to make things right. We’re very sorry your first order arrived with a broken bottle. We’re glad Anna responded with genuine care and arranged a solution immediately. We’ve heard your feedback and will continue working to improve how our orders are packed and delivered.
Warm regards,
The Purelia Team
Even though Purelia didn't work for me
Even though Purelia didn't work for me, Trish was wonderful and understood my situation and refunded my purchase. Great customer service and extremely responsive!
31 août 2026
Avis spontané
Réponse de Purelia
Hi Teri,
Thank you for your thoughtful review. We’re sorry Purelia wasn’t the right fit for you, but we’re pleased Trish listened with understanding and handled your refund promptly. We value honest feedback like yours and will continue using it to improve our customers’ experience.
Warm regards,
The Purelia Team
Réponse de Purelia
Hi Patricia,
We’re happy Richmond took great care of you, and we’ll make sure he sees your kind feedback. Thank you!
Warm Regards,
The Purelia Team
Excellent Customer Service Team
Very responsive, effective and friendly customer service team. I appreciated that immensely.
30 août 2026
Avis spontané
Réponse de Purelia
Hi Laurie,
It’s wonderful to hear that our team was responsive, friendly, and effective when you needed assistance. Thank you!
Warm Regards,
The Purelia Team
I experienced top notch Customer…
I experienced top notch Customer Service with Purelia. I accidentally checked the box for a regular subscription and I immediately reached out when I noticed another payment was made through PayPal. Tom from Customer Service replied within the hour and reversed the charges immediately. That was amazing! I was very grateful!
9 août 2026
Avis spontané
Réponse de Purelia
Hi Heather,
Thank you for sharing your experience. We’re sorry the accidental subscription caused concern, but we’re glad Tom responded quickly and reversed the charge. We appreciate your feedback and will continue looking for ways to make our subscription options clearer during checkout.
Warm regards,
The Purelia Team
Great experience with Tom!
Tom was wonderful, professional, and quick to respond when I needed help with a cancelation. When so many companies offshore this kind of work to ai and auto responses, it was nice to get quality help from a real human.
4 août 2026
Avis spontané
Réponse de Purelia
Hi Carli M.,
We’re so glad Tom provided the prompt, professional, and genuinely personal support you deserved. Thank you, Carli!
Warm Regards,
The Purelia Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.