I bought a set years ago and unfortunately, we realised last week that we'd lost a pawn. I told Staunton and they sent me a replacement, free of charge immediately. Brilliant customer service!
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I posted a positive review on this company the other day, before the chess set arrived, so this is an addendum to that. Chess set arrived today and it is absolutely stunning, looks even better than... Voir plus
My partner was thrilled with the chess set I bought him. It's really high quality and clearly made with love and attention to detail. Not only that though – when my dog got hold of the white king and... Voir plus
Process extremely smooth from checkout to delivery. The set itself it's great: perfect size for a very comfortable game, all pieces and board are refined to very good standard. Highly recommended (... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Chess sets to buy at the Official Staunton chess store offering a huge selection to choose from with free UK mainland courier shipping. UK's finest chess shop
Coordonnées de contact
3 GARNERS LANE, WHIXALL, SY13 2NF, WHITCHURCH, Royaume-Uni
- 01948880060
- sales@officialstaunton.com
- officialstaunton.com
4,6
Excellent
466 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 40 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Good customer experience
28 avril 2024
Réponse de OfficialStaunton
Thank you for your kind words!
We're really glad to hear you had a good experience with us. If you ever need anything in the future, we're always happy to help.
Best wishes,
The Official Staunton Chess Company Team
Beautiful chess set
Beautiful chess set, and because of an issue with a product we ordered. We were able to choose an alternative. Which was a fabulous set and really happy with the customer service. Much appreciated.
28 avril 2024
Réponse de OfficialStaunton
Thank you so much for your kind words!
We’re really pleased everything worked out and that you’re happy with the alternative chess set — it’s great to hear you’re enjoying it. While we’re sorry there was an issue to begin with, we truly appreciate your understanding and are glad we could resolve it to your satisfaction.
Your appreciation means a lot to us. Enjoy your beautiful new set!
Warmest regards,
The Official Staunton Chess Company Team
Great products, fast shipping
The products are absolutely gorgeous. Also, they were very carefully packed and arrived in perfect condition.
Thank you!
5 mai 2024
Réponse de OfficialStaunton
Thank you so much for your lovely feedback!
We're delighted to hear you're happy with your order and that everything arrived safely and in perfect condition. We take great care in both our products and packaging, so it's wonderful to know it shows.
Enjoy your beautiful set, and thank you again for choosing us!
Warm regards,
The Official Staunton Chess Company Team
Great customer service
Great customer service, superb quality. Very good value for money.
24 avril 2024
Réponse de OfficialStaunton
Thank you for your kind words!
We’re so pleased to hear you were happy with the service, quality, and value. It means a lot to us, and we're thrilled you're enjoying your set.
Wishing you many enjoyable games ahead!
Best regards,
The Official Staunton Chess Company Team
Check Mate!
The efficiency of the ordering process & of course the quality of the chess set.
My Grandson was delighted with his present!
Thank you.
30 avril 2024
Réponse de OfficialStaunton
Thank you so much for your lovely feedback!
We’re absolutely delighted to hear that your grandson loved his chess set — what a special gift! It’s great to know the ordering process was smooth too.
Wishing you both many happy games and cherished moments together.
Warmest regards,
The Official Staunton Chess Company Team
Heirloom Museum Qualiy Replica…
Just giving this Official Staunton Set 5 Stars would be an injustice to this amazing exact 1850 Jaques replica. I've been collecting Staunton chess sets for over 50 years and this is the most accurate replica of any Jaques set I have ever seen or owned. The awesome exquisite hand-carved knights are a sight to behold. If you placed this set next to an original 1850 Jaques set, it would be hard to tell which one is the original. An heirloom museum quality set. And the extras that come with this set: Lozenges attached to the green felt bases, the period-looking antiqued green labeled wooden box, and the Certificate of Authenticity and its related documents. WOW! I hope that every serious chess set collector takes advantage of this magnificent offering. Many thanks to Carl Miceli for offering this dream set available to collectors.
24 avril 2024
Réponse de OfficialStaunton
Wow — thank you so much for this incredibly thoughtful and detailed review.
Coming from someone with over 50 years of collecting experience, your words truly mean the world to us. We're honoured that our 1850 Jaques replica has earned such high praise, especially in terms of its accuracy and craftsmanship. The knights are indeed something special, and we’re thrilled you appreciate the finer details — from the lozenges and period-style box to the certificate and supporting documents.
It was a real labour of love recreating this historic set with such care, and your feedback reminds us why we do what we do. Carl will be especially touched by your kind mention.
Thank you again for your support — and for recognising the value of this heirloom-quality set. We wish you many years of enjoyment with it.
Warmest regards,
The Official Staunton Chess Company Team
Great - would use again
Very quick delivery! Product is exactly how described and good quality!
25 avril 2024
Réponse de OfficialStaunton
Thank you for your great feedback!
We’re glad to hear your order arrived quickly and that you’re happy with the quality and accuracy of the product. It’s always a pleasure to deliver exactly what’s promised.
Enjoy your set, and we hope to serve you again in the future!
Best regards,
The Official Staunton Chess Company Team
Excellent beech chess boxes
Excellent beech chess boxes. Excellent quality, great price, even better to get a discount for multiple purchase, fitted my chess sets perfectly, and I will be buying some more. Highly recommended. Thank you.
8 avril 2024
Réponse de OfficialStaunton
Thank you for the wonderful review! We’re thrilled to hear the chess boxes are a perfect fit and that the discount was a nice bonus. We truly appreciate your support and look forward to your next purchase!
– Carl at Official Staunton
Quite disappointing
The site looks absolutely wonderful and is very easily navigated. However the shipping costs are outrageous for the time it takes to ship, plus I had to pay taxes which before buying wasn’t mentioned anywhere.
The pieces themselves are adequate, the vilt pads on the bottom are a very cheap looking light green and not finished too nicely, and the wood has quite a few imperfections. The details in the pieces are sometimes wonky and don’t look like they have been made with a lot of care.
If I had the opportunity to return my purchase and get back my money as well as shipping and taxes I would do so in a heartbeat sadly…
The pieces are fine, the website is fine, and everything is fine. However, for a company calling themselves official Staunton the quality and love for chess pieces is severely lacking and disappointing.
7 avril 2024
Réponse de OfficialStaunton
Thank you for your honest feedback. We're truly sorry to hear that your experience didn't meet expectations. We take all comments seriously, and it’s clear we fell short in some areas, especially regarding the quality of the pieces and the shipping costs. We want to ensure our customers are satisfied with every aspect of their purchase, and we’ll certainly take your comments into consideration to improve.
If you’d like to discuss a return or any other options, please don’t hesitate to reach out. Your satisfaction is very important to us.
– Carl at Official Staunton
Réponse de OfficialStaunton
Thank you for your kind words!
We’re so pleased everything went smoothly and that you were happy with the service. Fast delivery and clear communication are always top priorities for us.
We really appreciate your support and hope to serve you again in the future!
Warm regards,
The Official Staunton Chess Company Team
The finish is excellent
The finish is excellent, for both white and black. Weighting also exceptional. Knights very well defined with beautiful mouths.
2 avril 2024
Réponse de OfficialStaunton
Thank you for your kind and detailed feedback!
We’re delighted to hear you’re pleased with the finish and weighting of the pieces — and especially the knights. A lot of care goes into crafting those subtle details, so it’s wonderful to know they’ve been noticed and appreciated.
Wishing you many enjoyable games with your set!
Warm regards,
The Official Staunton Chess Company Team
Beautiful chess set
The chess set and separate board are beautiful and very well made. One piece had been damaged in transit. The business were great to deal with and had a replacement delivered to me in no time (and on a bank holiday) When i retuned the damaged piece, they even retuned my postage cost. I had not requested or expected that. Happy customer.
26 mars 2024
Réponse de OfficialStaunton
Thank you so much for your lovely review!
We’re thrilled to hear you’re happy with your chess set and board — and even more pleased we could resolve the issue with the damaged piece quickly and smoothly, even over the bank holiday. We always aim to go that extra step, so it’s wonderful to know it made a difference.
Your kind words mean a great deal, and we’re truly grateful for your support. Enjoy your beautiful set!
Warm regards,
The Official Staunton Chess Company Team
Quality product and a reasonable price
Quality product and a reasonable price. Delighted with my new chess set!
1 avril 2024
Réponse de OfficialStaunton
Thank you for your kind words!
We’re so pleased to hear you’re delighted with your new chess set. Quality at a fair price is exactly what we aim for, and it’s great to know we hit the mark.
Wishing you many enjoyable games ahead!
Best regards,
The Official Staunton Chess Company Team
Quality products
Very easy ordering process. The board arrived quickly and was very well packaged. It's a beautiful piece and my chess etc looks amazing on it as a display. Couldn't be happier!
31 mars 2024
Réponse de OfficialStaunton
Thank you so much for your kind words!
We’re delighted to hear the ordering process was smooth and that your board arrived safely. It’s always lovely to know when one of our pieces becomes a proud part of someone’s display — we’re so pleased you’re happy with it!
Enjoy every game (and every glance at it)!
Warm regards,
The Official Staunton Chess Company Team
As an avid chess enthusiast
As an avid chess enthusiast, I recently acquired the Official Staunton 3.75" Staunton Classic Chess Pieces, and I must say, they exude timeless elegance and exceptional craftsmanship.
From the moment I opened the box, I was struck by the impeccable attention to detail. Each piece is meticulously carved with precision, boasting the iconic Staunton design.
Overall, the combination of exquisite craftsmanship, prompt delivery, and outstanding customer service makes the Official Staunton 3.75" Chess Pieces a must-have for any chess aficionado.
22 mars 2024
Avis spontané
Réponse de OfficialStaunton
Thank you so much for this wonderful and thoughtful review!
We’re truly honoured to hear such high praise from a passionate chess enthusiast. The 3.75" Staunton Classic Chess Pieces are one of our favourites too — and it's fantastic to know that the craftsmanship and timeless design have made an impression.
It means a great deal to us that you appreciated the attention to detail, as well as the service and prompt delivery. Your support is genuinely appreciated, and we hope these pieces serve you well in many memorable games to come.
Warmest regards,
The Official Staunton Chess Company Team
Superb customer services abs replacement of a slightly faulty chess board …
After receiving my Winchester integration chess set a couple of days ago, there was some kind of marking on dark square D4,
I took photos and sent them to the customer services team with an explanatory email., fully expecting that I would have to pay for the whole set to be returned in order to get a replacement sent back, Not only did the customer services team deal with my enquiry immediately (despite being around 5.30pm U.K. GMT, but they quickly said they would send me out another replacement chess board in two days and I could either keep or give away the faulty one to charity! They didn’t quibble or make me pay for returning the faulty board, in addition, Carl, the person that dealt with my emails was so professional, speedy and helpful. I cannot praise their team highly enough and I immediately got over the disappointment and stress of receiving the faulty board and the likely cost incurred of returning it. Staunton have far exceeded my expectations in every way. There would be no question of me ever going anywhere else, especially when so many other companies’ customer service departments deal with their customers so slowly and unhelpfully. In my view, Staunton has illustrated, it is a company by which all others should be measured. Justin. Bedford. Uk
19 mars 2024
Avis spontané
Réponse de OfficialStaunton
Dear Justin,
Thank you so much for taking the time to share such a detailed and heartfelt review.
We’re genuinely sorry that your board arrived with a flaw, but we’re absolutely delighted to hear that our customer service left a lasting, positive impression. It’s always our aim to resolve issues quickly and fairly — and it’s lovely to know Carl was able to take care of things smoothly and professionally, even late in the day.
Your kind words about our service mean the world to us, especially coming from someone who clearly values quality and care. We’re honoured to have earned your trust and loyalty, and we hope your new Winchester set brings you many enjoyable games ahead.
Thanks again for your generous feedback — and for recognising the effort we put into looking after our customers.
Warmest regards,
The Official Staunton Chess Company Team
Horrible Company DO NOT BUY
I purchased a chess set and they arrived completely broken, seems like it was dropshipped by some teenager in China. I contacted their support and they refused to refund me.
Don't buy this low quality mess.
19 mars 2024
Avis spontané
Réponse de OfficialStaunton
Thank you for bringing this matter to our attention. We take all feedback seriously, and we regret any inconvenience you may have experienced with your recent purchase.
We are concerned by your review, as it appears that you did not contact us directly regarding the issues you encountered with your chess set. We pride ourselves on providing excellent customer service and would have appreciated the opportunity to assist you before resorting to posting a negative review.
We would like to investigate this matter further to ensure that we address any underlying issues. However, without your order details, it is challenging for us to identify the specific transaction in question. We kindly ask that you provide us with your order information so that we can look into this matter promptly.
Please rest assured that we do not condone the sale of low-quality products or the practice of dropshipping from unreliable sources. We are committed to delivering high-quality products and exceptional service to all our customers.
Once again, we apologize for any inconvenience you may have experienced, and we hope to have the opportunity to rectify this situation. Please reach out to us directly with your order details, and we will do our utmost to resolve this matter to your satisfaction.
Replacement pieces sent after initial…
Replacement pieces sent after initial enquiry to purchase more after my puppy chewed them. Overwhelmed by the standard of service thank you so very much your service is outstanding
Thank you
6 mars 2024
Avis spontané
Réponse de OfficialStaunton
Hi Alison ,
We appreciate your feedback and are glad we could assist you with replacing the damaged pieces. Ensuring our customers are satisfied is important to us, and we're pleased that we could provide a solution for you. If you have any further questions or need assistance in the future, please feel free to reach out. Thank you for choosing our service!
DISAPPOINTING
We paid extra for next day delivery, - it didn't happen.
Item was damaged in transit.
Altogether disappointing birthday present experience.
25 février 2024
Réponse de OfficialStaunton
Hi Chris
we don't offer next-day delivery service ? Upon reviewing the delivery manifest, it appears you opted for a 48-hour courier service on February 25th, and the delivery occurred on the 27th, in line with your selection. According to courier reports, while the outer packaging had slight markings, there was no damage to the product, as noted by the driver in their comments and report. We appreciate your feedback, but rest assured, we did deliver as scheduled
Tracking details -
+LONDON NORTH WEST DEPOT
Prepared for delivery
27/2/2024 2:13
LONDON NORTH WESTDEPOT…+LONDON NORTH WEST DEPOT
Received at delivery depot
26/2/2024 23:22 National Hub Sorted
26/2/2024 18:22 Shrewsbury Depot On route to hub
26/2/2024 16:12 Shrewsbury Depot Collected
Réponse de OfficialStaunton
Hi Richard,
Thank you for your feedback. It appears there was a delay in your delivery due to incomplete postal address details provided during checkout, which was not within our control. We're pleased to see that delivery has now taken place after you updated your delivery address with Parcelforce. If you have any further questions or concerns, please feel free to contact us directly
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.