Offnova Avis 

Customer service was quick to respond to our email and remedied our issue even though it was beyond the scope of our warranty. Replacement product came quick and follow up email to make sure we received the replacement and that it was working.

Wow!
Best Customer service ever!
They did beyond

I love the new printer. It works better and it is quieter.

This heated levelingvtable is absolutely amazing! It was the perfect answer for my wavy issues.

Rexcelente entrega todo perfecto gracias

Love that it mixes the white ink

I love this printer. A few months after I purchased it, there was a small issue, but their customer service was excellent. They replaced it right away and the shipping was very quick. I really appreciate how easy they made the process. I would definitely use their products again. Great customer service!

Fast shipping, product works good. Great discounted price.

I ordered the Sublimation Oven from Amazon which came repackaged and damaged. I reached out to OFFNOVA which responded very quickly. They sent me out a brand-new oven in original packaging within days. They were very kind and apologetic. GREAT company to work with.

This item is not charging

Great customer service!The warranty is definitely appreciated!

They replaced my product 2 times till I got the product in perfect condition with no problems.
Very attentive service!⭐️⭐️⭐️⭐️⭐️

Everything I get from them is a good product. Always ships fast. Very nice and helpful customer service.

Hong made the experince great!
He responded quickly to my emails and his follow up was great communication. His assistance is outstanding.

Fantastic - Great Company.

Bought First Label Printer back in June been flawless up until about a week ago, started erroring out weird blinky light. Took several resets and wasted labels to get it to print again. Emailed Offnova explained the situation and sent a video. No questions asked sent me a new machine. Very cool. Thanks again. Still have New one on deck.

I have NOT received what I ordered. I have written a couple of times and received a computer generated response giving me the tracking information which tells me the package is damaged and they are trying to return to you guys. I feel like I am just getting the runaround and, quite frankly, not sure if I ever receive the product if it will work properly

I must warn potential buyers against purchasing this machine from the seller. Despite the high price of nearly $300, the seller neglected to mention that the machine would not come with an ink package. I was setting up the machine and following the directions on the box, the directions says to pour “the different colors of ink” into the Ciss bottles with the corresponding color labels and I turned around to get the ink and there wasn’t any ink! The seller, Rika, has since informed me that they plan to update their packaging to reflect this omission. However, this does not address the issue at hand, as I have already received the machine without ink. After paying the full amount, Rika suggested I initiate a refund but did not offer to provide the ink, unlike their reported practice of providing content creators with machines for testing and review purposes. As I have a significant social media following of over 16,600 individuals, I will be sharing my experience publicly. A video review I discovered highlights defects in the machine, including issues with the white ink mixing too quickly, causing bubbles and streaks on printed t-shirts. The reviewer contacted the company, which promised to address the issue by modifying the container's stirring mechanism. However, six months have passed, and no changes have been made. It appears the company prioritizes profits over customer satisfaction, selling faulty machines without regard for customer losses. I will be returning the machine for a full refund and seeking a reputable alternative. I advise others to exercise caution and avoid this purchase!