My order was canceled because nobody was home to take delivery. The item was shipped all the way back from England to Germany without consulting me first. There had been no prior communication about d... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Good points - super speedy delivery and the cabinet is lovely.. it’s only a cheap thing made from particleboard but it does the job beautifully and the colour is gorgeous. Bad point - arrived in an... Voir plus
L'entreprise a répondu
Great design, well made, easy to follow instructions. Was a bit concerned buying from Germany through UK customs but the process was seamless. Delivered within a week, kept informed along the way and... Voir plus
L'entreprise a répondu
Shoe cabinet arrived quite quickly, well packaged. Ok Living kept me upto date with progress of package. Comes as flat pack but nice looking cabinet with big sloping shelves that take my husbands size... Voir plus
L'entreprise a répondu
3,3
Moyen
310 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
No Fixings/Instructions
I have just unpacked the box to my new unit only to find no fixings and no instructions.
It looked like the box had been unpacked previously and re packaged.
I know realise there should have been 2 boxes,not one
Box number one delivered 15/7/25
Really frustrating, why would a company send 1/2 a unit
I was going to leave a 1 star review but changed it to 3 based on the fact that they haven't actually done anything wrong
16 juillet 2025
Réponse de Ok Living
Thank you for bringing this to our attention, and we truly apologize for the inconvenience caused. We understand how frustrating this must be, especially when something is missing. We’ll look into this immediately and ensure you receive the necessary fixings and instructions as soon as possible.
Best regards,
Sabine
Delayed delivery
Delayed delivery. Informed me it would be delayed and they would update me which they didn't.
Not great customer service
9 juillet 2025
Réponse de Ok Living
We sincerely apologize for the delay and the lack of updates. This is not the experience we strive to provide, and we understand your frustration. We'll work on improving our communication moving forward.
Best regards,
Jonas
Unique products and easy process
A great selection of unique furniture that was easily to mix and match online. Easy process and prompt well packaged delivery.
Very happy.
8 juillet 2025
Réponse de Ok Living
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our furniture selection and delivery. We're always here if you need anything else!
Best regards,
Lisa
Réponse de Ok Living
Thank you for your feedback! We’re so glad to hear that you’re happy with the product and that assembly was easy.
Best regards,
Sabine
The open corner wall unit is perfect…
The open corner wall unit is perfect for my kitchen. Great delivery on time.
7 juillet 2025
Réponse de Ok Living
Thank you for your wonderful review! We're so happy to hear that the corner wall unit is perfect for your kitchen and that the delivery was on time.
Best regards,
Jonas
Waited for delivery which there were damaged parts
Waited for delivery which there were two parts to the delivery.
First delivery came and packaging was opened and luckily no damage.
Second delivery came which the packaging was damaged and so was the second part of the order,still not received the second part of the delivery so will have to wait and see.
24 juin 2025
Réponse de Ok Living
We sincerely apologize for the inconvenience you've experienced with your delivery. We understand how frustrating it must be to deal with damaged packaging and missing items. We're looking into this issue and will ensure that the second part of your order reaches you as soon as possible.
Best regards,
Sabine
Fast delivery and no damage whatsoever
Fast delivery and no damage whatsoever. The item was packed well. Good sturdy product
26 juin 2025
Réponse de Ok Living
Thank you for your great feedback! We're so glad to hear that the delivery was fast, the packaging was secure, and you're happy with the product's quality.
Best regards,
Lisa
Excellent high quality products and…
Excellent high quality products and faultless level of service from order to delivery
24 juin 2025
Appalling customer service
Order placed on 4th June for a single cupboard. It was delivered in two parcels. The second parcel was delivered on 17th. On 10th and 12th I got an email informing me there was a delay, no explanation, both stated I'd get further updates after 48hrs. I did not receive an update after the 12. I emailed OK Living on 16th, the reply on the 16th (ie 12 days after placing the order) advised it normally takes 3 to 10 days!! They also stated that they had no 'influence' over logistics. Really?? How about changingto a reliable logistis company??!!
5 juin 2025
Clean, modern and easy to assemble.
We had a full room of storage from a desk, to shoe racks and everything in between in the last 3 weeks, great quality, easy to assemble and the pack really well. Delivery was quick and easy. My office/dressing room is all done and it looks clean and modern.
9 juin 2025
Extremely Disappointed
Extremely Disappointed – Still No Delivery After 3 Days Late
I placed an order for a chest of drawers and was given a delivery date that has now passed by three days. I still haven’t received my item, and I have no idea where it is. What’s even more frustrating is the complete lack of communication — no updates, and no effort to keep me informed. I’ve reached out but haven’t received any clear answers.
This experience has been incredibly disappointing, and I would not recommend this company based on how they handle deliveries and customer service. I expected better reliability and transparency.
9 juin 2025
Extremely happy with my order
Extremely happy with my order! Came on time with no delays, no missing parts and everything was in order.
The wardrobe i got is exactly as it shows in the image, if not better. Really happy with the service and the product!!
Was skeptical because i’d never heard of this website before, but i trusted the reviews and happy i did!
3 juin 2025
Réponse de Ok Living
So great to hear that everything went smoothly and you're so happy with your wardrobe – even better than expected! Thank you for trusting us and for your kind words.
Best regards, Sabine
Great design
Great design, well made, easy to follow instructions. Was a bit concerned buying from Germany through UK customs but the process was seamless. Delivered within a week, kept informed along the way and delivered by our trusted Parcelforce guy not some dodgy dude in a battered white van hurrying to the next stop. Overall very impressed.
30 mai 2025
Réponse de Ok Living
I’m so glad to hear everything went smoothly and that you’re happy with the design, quality, and delivery process! Thank you for your trust and detailed feedback – it means a lot to us.
Best regards, Sabine
Great quality product
Great quality product
Really good price well packaged and good communication
30 mai 2025
Réponse de Ok Living
So lovely to hear that you’re happy with the quality, price, and service! Thanks so much for your kind feedback.
Best regards, Sabine
Réponse de Ok Living
Great to hear that you’re happy with the quality and that the assembly was easy! Thanks for your feedback.
Best regards, Sabine
Drawers are so small even size 6 don’t…
Drawers are so small even size 6 don’t go inside… is like more for children shoes
5 mai 2025
Order
Really lovely kitchen cupboard.
Fast delivery. Will definitely purchase again from ok-living.
Thank you - 5*****
2 mai 2025
#DO NOT ORDER FROM THIS SCAMMING…
#DO NOT ORDER FROM THIS SCAMMING COMPANY# would leave zero stars if I could. Do not order from this company there delivery dates they put are untrue they just put that to make you order then you will recive a email stating your delivery has been delayed they will get back to you in 48 hours! Ther isn't a telephone number to speak to anyone in UK even though they advise 'OK living uk' it's a scam just to make you order steer clear from this company I am going to be reporting them to trading standards. I am going to have a very upset child on Tuesday as what I orded was her birthday presents and it's not going to arrive on time so please belive me when I say DO NOT ORDER FROM 'OK LIVING UK' they just draw you in with their delivery dates and don't fulfil them joke of a company
9 mai 2025
Avis spontané
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.