Ok Living Avis 

I placed my first order with OK Living, having complete faith that they wouldn't let me down. Unfortunately the experience has been awful.

My order was dispatched but hasn't moved for days - it's being 'stored' for some unknown reason in a warehouse somewhere.

OK Living informed me of the delay, and said they'd provide further information within 48 hours. I was disappointed but trusted that they would indeed provide further information.

I contacted them to query what the issue is, but have been met with bizarre replies telling me that I must contact the courier myself to try and resolve this as they have no control over it. I'm not suggesting they have control of the courier, but I am suggesting that they advised me they would provide an update. I expected that to mean they are investigating cause of the issue and they will let me know when to expect delivery.

It's not my responsibility as the buyer to track down parcels being stored in another country, by the courier that OK Living booked!

OK Living are now refusing to reply to me, instead sending this bizarre automated message: 'We have received your message twice. Your request has already been processed. This information only serves as an interim notification, no feedback is required.' How ignorant is that?! I didn't send anything twice, they've just chosen to stop replying.

Who knows when or if I'll receive my item? OK Living have taken £213 of my money, told me there's an issue with delivery and that they would keep me updated - then backtracked on that and refused to help, all the while keeping my hard earned money!
UPDATE: The order eventually arrived in parts over separate days. The quality is incredibly poor, with several predrilled holes misaligned and the screws provided not the correct size. This didn't become apparent until the furniture was part-built, so I have been forced to rectify the issues myself.

I liked the way you kept me informed all through the process of my order

The item was delivered on time but the mirror was on the right-hand side of the unit not on the left-hand side as advertised on the website. The help desk emailed me a returns label and a full refund was issued within 24 hours. Disappointed as the unit was very well made and a perfect fit for my room, if only the mirror had been on the left-hand side!

Great product and kept me up to date with delivery times. I did email
A question and got a response straight away - great service.

Great quality bed, quick delivery

Very happy with the cabinets.
Good communication re delivery dates.
Very impressed with the protective packaging and they are the best self assembly cabinets I have had, very easy to assemble, great quality and look good!

Hi would like to say we loved the site that we looked at for our sink, and did an order. But after our order we wanted to track it and unfortunately it kept coming back it did not recognise it. So I emailed them to ask them to look into it. They did say it was there and would let me know an update .On mon 7th of April I did have message to say it would be dilelivered Tue the 8thApril Then during the early hours Tuesday to Wednesday we got a message to say there was a delay and they would be intouch in 48 hours to let us Whow what was happening. But on Tuesday 8th April Parcel Forcel Delivered our order.Up to now we have not had any more from OK kLiving.

Arrived quickly as advertised, all intact with the waste and plumbing bits included at a great price.

Bought the dressing table for my daughter and she really likes it. The box in which the parts came was opened and re-sealed. The shelves overlapped the mirror and therefore required a DIY fix to secure it properly and for safety. As a result, the lights are not fully aligned. The stool is a lovely accessory. Not convinced that it was value for the money spent.

The washing machine cabinet I bought certainly isn’t the best you can buy and a bit flimsy, however, was just what I was looking for and first class service and communication from company. Would definitely use again.

Good product for the price i paid. Arrived in great condition too, fairy easy to assemble, only took me 20 mins

I was happy with the delivery.

I open the package but I haven't mounted it yet, do I can't really rate the product but it looks good already just by looking at it.

I cannot fault the customer service, my issue was dealt with quickly and professionally. They were very helpful.

Excellent corner unit. Well made. Good instructions to assemble. Worth the money. Delivered quickly and well packaged.

Great benches easy to build

You haven’t delivered everything so you’re not worthy of any stars, poor service and you can’t even tell us when the rest of our order will arrive!
Very disappointed with the lack of customer service, we ordered the furniture for our business and now we’ve had to delay our opening because the goods haven’t arrived on time.

Hi

Ordering really straightforward and the sending seemed quick!! But I am just getting emails saying my parcel is delayed and you will updated again in 48hrs this has happened twice. I can see the parcel is at Gatwick with parcel force but not sure why it can't be delivered or it's lost?

I still are yet to receive my order and no communication

Put down the wrong address after I stated the correct one . Took me ages to sort and nearly ended up cancelling my order. Stress to say the least 🤦🏼‍♂️

I ordered 3 sets of furniture from Ok living. Two of them have been delivered while I am waiting for the third one. I have put up the first two sets and they are really gorgeous. Let me mention as well that they arrived in good time and in good condition.
I also like the fact that Ok living listened to our feedback about putting stickers/labels on the pieces of wood. I had labels on my new set of furnitures and the labels made setting them up really easy.
Thank you Ok living. I am a happy customer.