I rang to pre- reserve a couple of velvet cushions as we were driving from quite a distance to visit and shop. I spoke to Sandra would couldn’t have been more friendly and accommodating and reserv... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementThe Forge, Bath Road, Froxfield, SN8 3LD Marlborough, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
As soon as I walked into the store, Bethany was so helpful and knowledgable - patiently listening to me waffle on about my colour and design dilemmas! She gave me some practical advice about colours a... Voir plus
L'entreprise a répondu
amazing display and knowledgeable helpful staff I didn't purchase today but am integrating some ideas i got and will go back to purchase Anne was helpful but also inspiring, she really understood... Voir plus
L'entreprise a répondu
Bit of a weird experience! Walked in and all 3 staff sitting around till area, nobody got up to help or offered help and we had to walk back to the tills to ask questions. Didn't have what we wanted a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Beyond the antique shops of market towns Hungerford and Marlborough, and the historic scenery of Stonehenge, you will find the charming village of Froxfield, home to our countryside flagship store, on the border of the beautiful Berkshire and Wiltshire counties. A mezzanine level showcases our unique collection of furniture and accessories, arranged into seasonal room sets by our talented visual team.
Coordonnées de contact
The Forge, Bath Road, Froxfield, SN8 3LD, Marlborough, Royaume-Uni
- +44 1488 684250
4,9
Excellent
202 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Thank you so much to Bethany at…
Thank you so much to Bethany at Froxfield who was so helpful in placing my order over the phone when stock had sold out on line. Very much appreciate it and the well wrapped items when they arrived so quickly. It was a pleadure speaking with you. Highly recommend Oka.
12 mai 2026
Réponse de OKA - Froxfield
Dear Tracey,
Thank you so much for your lovely review. We are delighted to hear that Bethany at our Froxfield store was able to assist with your order and provide such helpful service.
We will be sure to share your kind comments with Bethany and the team. We are also pleased to hear that your items arrived quickly and well packaged.
Thank you again for your recommendation and for taking the time to share your feedback.
Kind regards,
OKA
Debbie at the Froxfield store
We were at OKA Froxfield and Debbie was brilliant! So kind and helpful, someone had reserved an item but she called me to let me know that it was available so I ran back to collect it! So grateful and love it - thank you!!!
15 mai 2026
Avis spontané
Réponse de OKA - Froxfield
Dear Victoria
We're thrilled to hear that you found our team helpful and accommodating at our Froxfield Showroom. We aim to provide excellent customer service, and it's wonderful to know that Debbie met your expectations.
We truly appreciate your support and hope to see you again soon.
Warm regards
OKA
Réponse de OKA - Froxfield
Dear Hannah
Thank you for taking the time to share your experience. We’re really pleased to hear you enjoyed your visit to our Froxfield store, and it’s great to know the team made such a positive impression.
We truly appreciate your feedback and hope to welcome you back again soon.
Kind regards,
OKA
lovely staff at the Marlborough Oka shop
excellent service and calm atmosphere, great music as well at the Marlborough shop, and staff couldnt be more helpful. thank you
1 avril 2026
Réponse de OKA - Froxfield
Dear Claire
Thank you so much for your lovely feedback! We’re thrilled you enjoyed the peaceful atmosphere in our Froxfield store and that you received such helpful and friendly service from our team.
We hope that you are happy with your purchases and that you will visit us again soon.
Kind regards
OKA
Excellent help at Froxfield
Excellent help at the Marlborough
( Froxfield) branch of Oka, where everything is beautifully displayed. Our questions were listened to carefully and solutions ( lamp shades!) were sought. A great experience.
19 mars 2026
Réponse de OKA - Froxfield
Dear Customer
We're so happy to hear that you had a great experience at our Froxfield store. It's wonderful to know that our team listened carefully to your questions and helped you find the perfect lamp shades.
We appreciate your feedback and hope that you will visit us again.
Kind regards
OKA
Whenever I shop at Oka
Whenever I shop at Oka, I always find the staff so helpful and nothing is too much trouble. Anne was very helpful regarding my purchase.
31 mars 2026
Avis spontané
Réponse de OKA - Froxfield
Dear Graham
Thank you for your lovely review. We’re so pleased to hear you always enjoy shopping at our Froxfield store, we are proud of our team and appreciate your kind words.
We thank you for your continued support and look forward to welcoming you back soon.
Best regards
OKA
Helpful staff
11 mars 2026
Réponse de OKA - Froxfield
Dear Mrs Simmonds
Thank you for your lovely review. We’re happy to hear you received such helpful service from our Froxfield team and we hope that you are pleased with your purchase.
We hope that you will visit us again soon.
Kind regards
OKA
Fantastic in store experience as always…
Fantastic in store experience as always - thanks Angela, Tracey and Jane.
14 mars 2026
Avis spontané
Réponse de OKA - Froxfield
Dear Neil,
Thank you for your kind words. It’s great to hear you continue to have such positive experiences in our Froxfield store, and we’ll be sure to pass your feedback on to Angela, Tracey and Jane.
We look forward to welcoming you back again soon.
Kind regards,
OKA
Lovely staff who were Tracey
Lovely staff who were Tracey, Angela, and Jane. Excellent advice and help! Friendly and made shopping an enjoyable treat.
14 mars 2026
Avis spontané
Réponse de OKA - Froxfield
Dear Jacqui,
Thank you for your kind review. It’s lovely to hear about your visit to our Froxfield store, and we’ll be sure to pass your feedback on to Tracey, Angela and Jane.
We’re so pleased you had such a positive experience and hope to welcome you back again soon.
Kind regards,
OKA
Great experience at OKA Froxfield
I could thoroughly recommend a visit to OKA Froxfield (Marlborough). The team were so welcoming and helpful, giving thoughtful advice while I chose cushions to complement my interiors and helping me find gifts for upcoming occasions. Debbie in particular was especially kind and knowledgeable. A really lovely shopping experience and such impressive customer service.
13 mars 2026
Avis spontané
Réponse de OKA - Froxfield
Dear Kath,
Thank you so much for your thoughtful review. It’s lovely to hear about your experience at our Froxfield store, and we’ll be sure to share your kind words with Debbie and the team.
We’re so pleased you felt well supported while choosing pieces for your home and finding gifts, and we look forward to welcoming you back again soon.
Kind regards,
OKA
Réponse de OKA - Froxfield
Dear Mandy
Thank you for taking the time to share your experience. We’re really pleased to hear you enjoyed your visit to our Froxfield store, and are happy with your new mirror and cushions.
We truly appreciate your feedback and hope to welcome you back again soon.
Kind regards,
OKA
Great Experience
We have just bought a bureau from Oka which was very reasonable in the sale and just what we were looking for. We were helped by two exceptional members of your team namely Debbie and Bethany. They went above and beyond; so helpful and kind too. We are just renovating our house so will be back.
Thank you
11 mars 2026
Avis spontané
Réponse de OKA - Froxfield
Dear Jo,
Thank you for taking the time to share your review. We’re delighted to hear about your experience in our Froxfield store, and we’ll be sure to pass your kind feedback on to Debbie, Bethany and the team. It’s wonderful to know you found just what you were looking for, and we look forward to welcoming you back as you continue renovating your home.
Kind regards,
OKA
Amazing experience
Amazing experience. Sandra and Beth were so patient and kind with my faffing and I’m delighted with how it all looks at home.
22 février 2026
Réponse de OKA - Froxfield
Dear Sarah
Thank you for taking the time to share such fabulous feedback.
We are delighted to hear that your experience at our Froxfield store was a positive one, and that you found our team helpful and accommodating. We aim to provide excellent customer service, and it's wonderful to know that we met your expectations; especially Sandra and Beth.
We truly appreciate your review and hope your new pieces are enjoyed for many years to come.
Kind regards,
OKA
Another excellent shopping experience
Another excellent shopping experience.
Tracy helped us to make two fabulous purchases and arrange the delivery the next day. Lovely items which are perfect for our home.
12 février 2026
Réponse de OKA - Froxfield
Dear Louise
We are thrilled to hear that you had another wonderful visit to our Froxfield store and Tracey provided such an excellent experience, we are proud of our team and appreciate your kind words.
We are delighted that you the perfect items for your home and thank you for your continued support.
Your feedback means a lot to us.
Warm regards
OKA
Empty show room
Empty show room, helpful staff, almost immediate delivery undertaken efficiently
16 février 2026
Réponse de OKA - Froxfield
Dear Simon,
Thank you for taking the time to share your review.
We are pleased to hear that you found our team helpful and that your delivery was arranged and completed efficiently. Your comments are greatly appreciated and valued.
Kind regards,
OKA
Visited Marlborough store
Visited Marlborough store today and met by Tracey and Debbie. Warm, knowledgable and helped us decide on 2 lamp bases. Nothing was too much trouble will definitely be back.
21 février 2026
Avis spontané
Réponse de OKA - Froxfield
Dear Karen,
Thank you for taking the time to share your experience.
We are delighted to hear that you enjoyed your visit to our Marlborough store and that Tracey and Debbie were able to assist you so warmly and knowledgeably. It is always wonderful to know that our team helped make your decision an enjoyable one.
We truly appreciate your kind comments and look forward to welcoming you back on your next visit.
Kind regards,
OKA
Froxfield/Marlborough - thank you Bethany! such efficient and friendly help
I selfishly rang late on a Friday afternoon - but I would never have guessed from the reaction. Bethany answered, and knew exactly what I was talking about. She rang back as promised, very promptly, with further information, and then immediately arranged for the delivery, including a tiresome change of delivery address. When the paperwork arrived later by email I realised that she had had to stay late to deal with all this stuff, but it was such a pleasant encounter that you might have thought it took place in the middle of the day in normal office hours, rather than tiresomely late. Thank you so much!
5 février 2026
Réponse de OKA - Froxfield
Dear Mrs Leigh
Thank you for your wonderful review. We’re delighted to hear that Bethany provided such an excellent experience. Our team takes pride in providing knowledgeable, helpful, and kind service and we truly appreciate your feedback.
Your feedback truly brightened our day, and we look forward to welcoming you back soon!
Kind regards,
OKA
Lovely product but bad customer service
The cushion covers are gorgeous so I have no complaints about the product. However I bought them very recently in your Marlborough store and while there I asked if there were any discounts coming up that could be applied but was told there were not. A couple of days later I got a brochure through the post offering a 15% discount on full priced items. That’s no way to treat your customers and has put me off returning.
9 février 2026
Réponse de OKA - Froxfield
Dear JoH
Thank you for sharing your review and we’re very sorry to hear how disappointed you feel following your recent experience with OKA.
While we do regularly review our pricing and run promotional activity throughout the year, our discounts are not always planned far in advance, and we appreciate how frustrating it must have been to receive an offer shortly after your purchase. We have shared your feedback, regarding the timing and communication of our promotions, with the relevant team for their consideration.
Please do accept our apologies and if we can be of assistance, please reach out to our customer service team on 03330 042042.
Kind regards
OKA
We found all that we were looking for in the cushion department
We found all that we were looking for in the cushion department and nothing was too much trouble for Anne at Marlborough Oka . Thank you
13 février 2026
Avis spontané
Réponse de OKA - Froxfield
Dear Michael,
Thank you for taking the time to leave your review.
We are delighted to hear that you found everything you were looking for and that you had such a positive experience. Your kind comments about the assistance you received are greatly appreciated.
We hope to welcome you again soon.
Kind regards,
OKA
Great products. Great service.
Delightful, thoughtful and helpful staff. Bethany and Debbie were both great.
8 février 2026
Avis spontané
Réponse de OKA - Froxfield
Dear David
We're thrilled to hear that you found our team helpful and accommodating at the Froxfield Showroom, in particular Bethany and Debbie. We aim to provide excellent customer service, and it's wonderful to know that we met your expectations.
We look forward to welcoming you back soon!
Best regards
OKA
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.