I rang to pre- reserve a couple of velvet cushions as we were driving from quite a distance to visit and shop. I spoke to Sandra would couldn’t have been more friendly and accommodating and reserv... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementThe Forge, Bath Road, Froxfield, SN8 3LD Marlborough, GB
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Lisez les avis des autres
As soon as I walked into the store, Bethany was so helpful and knowledgable - patiently listening to me waffle on about my colour and design dilemmas! She gave me some practical advice about colours a... Voir plus
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amazing display and knowledgeable helpful staff I didn't purchase today but am integrating some ideas i got and will go back to purchase Anne was helpful but also inspiring, she really understood... Voir plus
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Bit of a weird experience! Walked in and all 3 staff sitting around till area, nobody got up to help or offered help and we had to walk back to the tills to ask questions. Didn't have what we wanted a... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Beyond the antique shops of market towns Hungerford and Marlborough, and the historic scenery of Stonehenge, you will find the charming village of Froxfield, home to our countryside flagship store, on the border of the beautiful Berkshire and Wiltshire counties. A mezzanine level showcases our unique collection of furniture and accessories, arranged into seasonal room sets by our talented visual team.
Coordonnées de contact
The Forge, Bath Road, Froxfield, SN8 3LD, Marlborough, Royaume-Uni
- +44 1488 684250
4,9
Excellent
202 avis
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Couldn’t have been more helpful
I needed verification of an OKA Petworth dining table together with 8 cane chairs. The lady I spoke to couldn’t have been more helpful and delightful. She responded very quickly and sent through the verification. Thank you!
22 juillet 2026
Avis spontané
Réponse de OKA - Froxfield
Dear Roseanne
We are so pleased to hear that our Froxfield team was able to provide such helpful and delightful service when you needed verification for our dining table and chairs. It's wonderful to know that they could assist you quickly and efficiently.
Thank you for your kind words!
Warm regards
OKA
Unusual experience
Bit of a weird experience! Walked in and all 3 staff sitting around till area, nobody got up to help or offered help and we had to walk back to the tills to ask questions. Didn't have what we wanted and managed to send us out of the store with 2 mismatched items since hadn't checked label on stockroom item because it was wrapped up. Better service on calling and then ordering a matched pair but then had to drive back to store to pick up new items. Very pleased in the end but disappointing first impressions
10 juillet 2026
Réponse de OKA - Froxfield
Dear Deb,
We’re sorry to hear that your first visit to our Froxfield store did not reflect the level of service we aim to provide.
We’re pleased this was resolved in the end, but we understand the extra journey must have been frustrating. Your feedback will be passed on to the store team so this can be addressed.
Kind regards,
OKA
Great service from staff
Great service from Tracy, Debbie, Beth and Sandra from Froxfields store, nothing was too much trouble from selecting items to getting the items brought into the car. I would definetly travel to this store again Thank you all
19 juillet 2026
Avis spontané
Réponse de OKA - Froxfield
Dear Charly
Thank you for your wonderful feedback. We’re delighted to hear that our Froxfield team provided such excellent service, making your visit so enjoyable from start to finish. It's lovely to know nothing was too much trouble, and we truly appreciate your kind words.
We look forward to welcoming you back again soon.
Warm regards
OKA
Super Service
The whole experience was up to the usual high standard that we are used to at Froxfield
On the last two visits Beth, Sandra, Debbie and Angela were all extremely helpful.
Angela and Beth were working on our first visit, on the 5th July when we made a large order for delivery, and Beth, Sandra and Debbie for our second visit today, 19 July, when we purchased another expensive item.
We will now be looking forward to returning to Froxfield again.
19 juillet 2026
Avis spontané
Réponse de OKA - Froxfield
Dear Brian
We are delighted to hear that your recent visits to our Froxfield store were up to our usual high standard and that you found our team to be extremely helpful. We will be sure to pass your kind comments on to them.
We truly appreciate your continued support and look forward to welcoming you back again soon.
Best wishes
OKA
Great service !
Tracey & Debbie did a great job helping us find exactly what were looking for -very knowledgeable and super helpful. Thank you !
18 juillet 2026
Avis spontané
Réponse de OKA - Froxfield
Dear Natasha
Thank you for taking the time to share your experience with our Froxfield store. It's lovely to know that Debbie and Tracey provided such knowledgeable and helpful assistance in finding exactly what you needed.
We truly appreciate your kind words and hope that you will visit us again soon!
Kind regards
OKA
Fab customer service
Wonderful customer service from a shop far away who let me purchase one lone cushion. I was treated with the same care as if I was buying thousands of pounds worth of furniture. Thank you.
13 juillet 2026
Réponse de OKA - Froxfield
Dear Ann
Thank you so much for your lovely review. It’s lovely to hear about your experience at our Froxfield store, and we’ll be sure to share your kind words with the team.
We truly appreciate your feedback and hope that you are happy with your new cushion.
Kind regards
OKA
Great customer service
Very helpful staff when I was trying to purchase a cushion which kept going out of stock. Located stores with stock for me and I was able to purchase from the store and have delivered to my home. All staff really helpful and cushion arrived promptly.
6 juillet 2026
Réponse de OKA - Froxfield
Dear Heather,
Thank you for your lovely feedback. We’re delighted to hear the team were able to help locate the cushion for you and arrange delivery to your home.
It’s great to know everything arrived promptly, and we’ll be sure to share your kind comments with the Froxfield team.
Kind regards,
OKA
Réponse de OKA - Froxfield
Dear Mitch,
We’re so pleased to hear that you continue to have a good shopping experience with OKA.
Your feedback is greatly appreciated, and we look forward to welcoming you back again soon.
Kind regards,
OKA
Oka Marlborough
Oka Marlborough
Froxfield
I rang the store as it was showing that they had a out of stock item , Debbie told me me that the items had been sold ,but looked at available stock online which had until a little while before was showing as out of stock and not available until January 27 .
Debbie sent me the link and stayed online until I had finished my purchase .
Debbie was helpful efficient and very friendly and has a first class approach to customer service
8 juillet 2026
Avis spontané
Réponse de OKA - Froxfield
Dear Lyn,
We're so pleased to hear that Debbie was able to help you find the item you were looking for and make the ordering process so smooth.
It’s wonderful to know that she stayed on the line to support you and provided such friendly, efficient service. We’ll be sure to pass your lovely feedback on to Debbie and the Froxfield team.
We really appreciate your support and hope to welcome you back to OKA again soon.
Kind regards,
OKA
Réponse de OKA - Froxfield
Dear Agnieszka
Thank you for taking the time to share your experience. We’re really pleased to hear you enjoyed your visit to our Froxfield store, and it’s great to know the team made such a positive impression.
We truly appreciate your feedback and hope to welcome you back again soon.
Kind regards,
OKA
Once again the Froxfield store have…
Once again the Froxfield store have been amazing. They go above and beyond to help me find all the bits I need, are very patient as I rearrange displays (and back again) so I can see what it would look like at home and have been great at communication. Bravo OKA!
25 juin 2026
Réponse de OKA - Froxfield
Dear Melissa
We're so pleased to hear about your wonderful experience at our Froxfield store. It's fantastic that our team went above and beyond to assist you in finding exactly what you needed, and were so patient while you envisioned items in your home.
We truly appreciate your kind words and look forward to welcoming you back again soon.
Warm regards
OKA
Staff very helpful
23 juin 2026
Réponse de OKA - Froxfield
Dear Mrs Ewing,
Thank you for taking the time to leave your review. We're delighted to hear that you found the team at our Froxfield store so helpful.
We'll be sure to share your kind feedback with the team, who will be pleased to know their service was appreciated.
Thank you again for your support, and we hope to welcome you back to OKA again soon.
Kind regards,
OKA
Really friendly helpful staff
Really friendly helpful staff. Love the Gwendolen Serigraph Ottoman that I ordered. I purchase from this particular store regularly and it is always a pleasant experience. Store is beautifully presented and inspires some great ideas
18 juin 2026
Réponse de OKA - Froxfield
Dear Caroline,
Thank you for taking the time to leave such a lovely review. We're delighted to hear that you continue to enjoy shopping with our Froxfield team and that each visit is a positive experience.
It's wonderful to know that you love your Gwendolen Serigraph Ottoman and that the store continues to provide inspiration for your home. We'll be sure to share your kind feedback with the team, who will be thrilled to hear it.
Thank you again for your continued support, and we look forward to welcoming you back again soon.
Kind regards,
OKA
Love the stores where you can see the…
Love the stores where you can see the items in room settings. Easy to order and delivery kept in touch
10 juin 2026
Réponse de OKA - Froxfield
Dear Carole,
Thank you for taking the time to leave your review. We're delighted to hear that you enjoy visiting our stores and finding inspiration from the room settings.
It's also wonderful to know that you found the ordering process straightforward and that the delivery updates kept you well informed throughout.
Thank you again for your kind feedback and support. We look forward to welcoming you back to OKA again soon.
Kind regards,
OKA
Réponse de OKA - Froxfield
Dear Mr Berry,
Thank you for taking the time to leave your review. We're delighted to hear that you had such a positive experience at our Froxfield store, and we'll be sure to share your kind feedback with the team.
We really appreciate your support and hope to welcome you back again soon.
Kind regards,
OKA
Amazing service
Amazing service, very professional and helpful. Especially Debbie who was attentive, and helped us have a great shopping experience. Would highly recommend.
6 juin 2026
Avis spontané
Réponse de OKA - Froxfield
Dear Emma
We're thrilled to hear that you found our team helpful and accommodating at our Froxfield Showroom. We aim to provide excellent customer service, and it's wonderful to know that Debbie met your expectations and made your shopping experience so enjoyable.
We truly appreciate your support and recommendation and hope to see you again soon.
Warm regards
OKA
Debbie and Jane at the Marlborough…
Debbie and Jane at the Marlborough store were fantastic , we are repeat customers due to these to ladies .
They are so helpful and knowledgeable, always happy and we would recommend them to all of our friends
2 juin 2026
Avis spontané
Réponse de OKA - Froxfield
Dear Mr Phillips
Thank you for your wonderful review. We’re delighted to hear that Jane and Debbie always provide such an excellent experience. Our team takes pride in providing knowledgeable, helpful, and kind service and we truly appreciate your feedback.
Your feedback truly brightened our day and we thank you for your recommendation and support.
We look forward to welcoming you back soon!
Kind regards,
OKA
We came to look at the patio furniture…
We came to look at the patio furniture Debbie. Bethany and Angela were so friendly and helpful, we purchased two chairs and cushions and wouldn't hesitate to return again.
25 mai 2026
Avis spontané
Réponse de OKA - Froxfield
Dear KK
Thank you for your wonderful feedback! We’re so pleased to hear about your positive experience at our Froxfield store. It’s great to know our team was able to assist you and we hope that you are happy with your new chairs and cushions.
We thank you for choosing to shop with us and hope to welcome you back soon.
Kind regards
OKA
I would like to say the the staff at…
I would like to say the the staff at Froxfield are absolutely fantastic!! And the trade team are always super helpful
Helen Avoth Interiors
Home & Garden
21 mai 2026
Réponse de OKA - Froxfield
Thank you so much for your wonderful review. We are delighted that you always receive such exceptional service from both our Froxfield and Trade teams.
Your feedback and support mean a lot to us.
Kind regards
OKA
Helpful and friendly team at Froxfield
Helpful and friendly team at Froxfield. Found what I wanted, and am very pleased with the quality of the photo frame I purchased.
19 mai 2026
Réponse de OKA - Froxfield
Dear Nigel
Thank you for taking the time to share your experience. We're thrilled that you found our team helpful and friendly at our Froxfield store and we are delighted you are happy with your photo frame.
We appreciate your feedback and hope that you will visit us again soon.
Kind regards
OKA
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