I rang to pre- reserve a couple of velvet cushions as we were driving from quite a distance to visit and shop. I spoke to Sandra would couldn’t have been more friendly and accommodating and reserv... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementThe Forge, Bath Road, Froxfield, SN8 3LD Marlborough, GB
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Lisez les avis des autres
As soon as I walked into the store, Bethany was so helpful and knowledgable - patiently listening to me waffle on about my colour and design dilemmas! She gave me some practical advice about colours a... Voir plus
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amazing display and knowledgeable helpful staff I didn't purchase today but am integrating some ideas i got and will go back to purchase Anne was helpful but also inspiring, she really understood... Voir plus
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Bit of a weird experience! Walked in and all 3 staff sitting around till area, nobody got up to help or offered help and we had to walk back to the tills to ask questions. Didn't have what we wanted a... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Beyond the antique shops of market towns Hungerford and Marlborough, and the historic scenery of Stonehenge, you will find the charming village of Froxfield, home to our countryside flagship store, on the border of the beautiful Berkshire and Wiltshire counties. A mezzanine level showcases our unique collection of furniture and accessories, arranged into seasonal room sets by our talented visual team.
Coordonnées de contact
The Forge, Bath Road, Froxfield, SN8 3LD, Marlborough, Royaume-Uni
- +44 1488 684250
4,9
Excellent
202 avis
Demande des avis aux clients
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Above and Beyond from Froxfield team
Thank you to the team in the Froxfield store.
Only one piece of the item I wanted was left in the store only.
The team went above and beyond to proceed with the purchase over the phone and then to carefully pack it.
It arrived in a perfect condition.
So thanks again!
3 juin 2025
Anne and Chris were so helpful and…
Anne and Chris were so helpful and welcoming. Anne has a marvellous eye and guided us in choosing the right purchases. Very pleased
1 juin 2025
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
A happy Sunday morning!
Lovely cheery knowledgeable staff. Love the way the shop is laid out. 10/10
25 mai 2025
Réponse de OKA - Froxfield
Dear Customer,
Thank you for your wonderful feedback! We're so pleased to hear you enjoyed your Sunday visit — and that our cheerful and knowledgeable team made it even better. We're glad you loved the shop layout too!
Warm regards,
OKA
Réponse de OKA - Froxfield
Dear Mr Barrett
Thank you for your kind words! We are pleased to hear that you enjoyed your recent visit to our Froxfield store.
We hope to see you again soon.
Best regards
OKA
I popped into your Froxfield store…
I popped into your Froxfield store yesterday. I wanted a lampshade in fact I bought two. I was also interested in some tea cups. I was looked after by a lovely and knowledgeable young woman, who gave me good advice. She also told me that the tea cups I had been interested in were in the sale at a good price I bought four! Such good service from a super associate. Always good to look around your storeroom.
27 avril 2025
Réponse de OKA - Froxfield
Dear Lynn
We are thrilled to hear that you had such a wonderful visit to our Froxfield store. It's fantastic that you found the lampshades you were looking for and that you were able to take advantage of the sale on the cups and saucers.
We are proud of our team and appreciate your kind words about the assistant who provide our such excellent service and a pleasant shopping experience.
Best regards
OKA
I’ve been shopping with OKA for over…
I’ve been shopping with OKA for over 30yrs and furniture still in amazing condition. Always receive a warm welcome in their stores with helpful & friendly staff .
Exemplary.
18 avril 2025
Réponse de OKA - Froxfield
Dear Natalie
Thank you so much for your kind words and for being such a loyal customer!
We are thrilled to hear that you continue to enjoy our furniture and appreciate the warm welcome you receive in our stores. We are committed to providing exceptional service and quality products, and your feedback means a great deal to us.
Thank you for your continued support and we look forward to welcoming you back soon!
Best wishes
OKA
I recently visited the Froxfield…
I recently visited the Froxfield Showroom where I found the staff to be very helpful and nothing was too much trouble. Thank you.
18 avril 2025
Réponse de OKA - Froxfield
Thank you for your kind review!
We're thrilled to hear that you found our team helpful and accommodating at the Froxfield Showroom. We aim to provide excellent customer service, and it's wonderful to know that we met your expectations.
We look forward to welcoming you back soon!
Best regards
OKA
Réponse de OKA - Froxfield
Dear Ian
Thank you for your kind words!
We're delighted to hear that you had a positive experience with our Froxfield team. Providing excellent customer service is something we take pride in, and we appreciate your feedback.
Best regards
OKA
Beautifully gift wrapped and such…
Beautifully gift wrapped and such helpful people in store
13 avril 2025
Réponse de OKA - Froxfield
Dear Maria
We're so glad to hear you had a positive experience in our Froxfield store!
It's wonderful to know our team was helpful and that you were pleased with the gift wrapping. We strive to provide excellent customer service and appreciate your kind words.
Best regards
OKA
Extremely pleased with my new lamp…
Extremely pleased with my new lamp shades and my Tote bag
As always staff very helpful and pleasant
22 mars 2025
Réponse de OKA - Froxfield
Dear Sharon
We are delighted to hear you're happy with your new lampshades and tote bag. It's wonderful to know our Froxfield team provided you with pleasant and helpful service.
Kind regards
OKA
Réponse de OKA - Froxfield
We're thrilled to hear you had such a positive experience in our Froxfield showroom and that the team were happy to help!
Kind regards
OKA
Just want to say how amazing your…
Just want to say how amazing your manager charys has been at your froxfielld branch she is a real asset to oka and goes well beyond what you could reasonably expect to help customers. A real star in your team
23 mars 2025
Avis spontané
Réponse de OKA - Froxfield
Thank you for your wonderful words!
We are thrilled to hear that you had a positive experience at our Froxfield branch. We are incredibly proud of our team and appreciate your recognition of their hard work and dedication to providing excellent customer service.
Kind regards
OKA
Réponse de OKA - Froxfield
Dear Angela
We're happy to hear you love the cushion cover!
Kind regards
OKA
Réponse de OKA - Froxfield
Dear Susannah,
Thank you for your kind words! We're delighted to hear that our team has been so helpful, cheerful, and willing to assist. Providing a great experience for our customers is always our priority. We truly appreciate your support and look forward to welcoming you back again soon!
Best regards,
OKA
Lovely quality products and helpful…
Lovely quality products and helpful staff in store. Gave me space to browse but very happy to help too.
22 février 2025
Réponse de OKA - Froxfield
Dear Lucy,
Thank you for your kind words! We're delighted to hear that you enjoyed the quality of our products and found our in-store team both helpful and considerate. We always strive to create a relaxed shopping experience, so it’s great to know that you felt supported while browsing. We look forward to welcoming you back again soon!
Best regards,
OKA
Réponse de OKA - Froxfield
Dear Cheryl,
Thank you for your fantastic review! We're so pleased to hear that you found our staff helpful and knowledgeable. Your support means a lot to us, and we look forward to welcoming you back again soon!
Best regards,
OKA
Mark and Chris
Mark and Chris, our deliverymen, were brilliant - on time, efficient and professional. And willing to deliver a heavy table to an obscure spot! The garden furniture all looks perfect in its new home.
8 février 2025
Avis spontané
Réponse de OKA - Froxfield
Dear Barton,
Thank you for your wonderful feedback! We’re so glad to hear that Mark and Chris provided brilliant, efficient, and professional service during your delivery. It’s great to know that the garden furniture looks perfect in its new home. We truly appreciate your kind words and look forward to serving you again soon!
Kind regards,
OKA
Great selection of things in the shop…
Great selection of things in the shop and extremely helpful and pleasant staff.
3 février 2025
Réponse de OKA - Froxfield
Dear Angela,
Thank you for your kind words! We're so glad to hear that you enjoyed your visit to our Guildford store and that Fiona was able to assist you in finding everything you needed and more. We truly appreciate your feedback and look forward to welcoming you back soon!
Best regards,
OKA
Great customer service
Great customer service, very helpful staff and beautifully presented homeware’s. I’m a huge fan even if things are a little on the expensive side!
I purchased a gorgeous cushion which I’m very pleased with.
23 janvier 2025
Réponse de OKA - Froxfield
Dear Wendy,
Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our staff and are pleased with your new cushion. We’re glad you appreciate the quality and presentation of our homeware. Your support means a lot to us, and we look forward to welcoming you back soon!
Kind regards,
OKA
Very helpful staff without being pushy
Very helpful staff without being pushy. Plenty of items on display in a very nice ambience
29 janvier 2025
Réponse de OKA - Froxfield
Thank you for your kind review! We're so glad to hear that you found our staff helpful and enjoyed the atmosphere in our store. We always aim to provide a relaxed, welcoming experience, and it’s great to know we hit the mark. We look forward to seeing you again soon!
Kind regards,
OKA
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