Ive had the beauty box for over a year and have been completely satisfied with all the products My granddaughter has the items I don’t want/need we both look forward to receiving the box Also I had... Voir plus
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I am very concerned as I have been charged for the advent calendar but looking at the status it hasn’t even been dispatched yet? How long does does this take to arrive? Normally companies charge whe... Voir plus
Absolutely love my subscription every month & have brought all the other boxes & the surprise boxes you can also add on when paying 🙂 Currently waiting on my advent calendar that says it is still bei... Voir plus
L'entreprise a répondu
My 3rd box has just arrived and although I’m enjoying receiving the beauty products (good brands, size etc) they are already a bit repetitive. I am gifting some bits to my daughter but I think I’m on... Voir plus
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À propos de l'entreprise
- Boutique de santé et beauté
- aussi dans
- Centre de bien-être
- Magasin de cosmétiques
- Magasin de produits de beauté
Écrit par l'entreprise
Our expertly curated OK! Beauty Box subscription is the perfect way to discover and enjoy the very latest in new and trusted brands that are delivered straight to your door every single month. Join thousands of OK! Beauty Box subscribers today and try something new that will excite, delight and keep you feeling pampered and radiant all month long.
Coordonnées de contact
One Canada Square, Canary Wharf, E14 5AP, London , Royaume-Uni
- enquiries@okbeautybox.co.uk
- okbeautybox.co.uk
4,2
Bien
11 k avis
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EXTREMELY DISAPPOINTED!!
EXTREMELY DISAPPOINTED!!
I have been ordering these beautiful boxes on an off for many years.
I received my Beauty Box today and was missing an item.
I emailed within minutes to let Customer Services know including photos.
I received a reply from a lady called Lisa telling me that my delivery was flagging up as ‘Still Out for Delivery’ and to wait and see if the missing item arrived.
I think OK know that they do not sent items from the box out individually.
I think if it was arriving the same day they would have known on dispatch of the whole box that the item was missing and I would have been alerted in advance.
A simple ‘Sorry we will replace it as soon as possible’ would have been a far more appropriate approach.
I have asked OK to cancel my subscription as I do not want to be sitting around waiting for missing items and being questioned on what’s obviously an OK problem on their packaging line.
‘VERY DISAPPOINTING’…such a shame as it’s not the beautiful products letting you down.
1 juin 2026
Avis spontané
Réponse de OK! Beauty Box
Hi there,
Thank you for sharing your feedback with us. It is incredibly disappointing to hear that your recent box arrived missing an item, especially since you have been a loyal member of our beauty community for many years. We always want you to feel excited when your box lands on your doorstep, not frustrated.
You are completely right that our items do not ship separately, and we are so sorry for the confusing information you received regarding your tracking. That is definitely not the smooth, straightforward experience we want for you, and we completely understand why it led to your decision to cancel.
We would love the opportunity to look into this properly for you and make things right. Please pop us an email at enquiries@okbeautybox.co.uk so we can get this sorted out for you as soon as possible. 👋
I enjoy trying different brands and the…
I enjoy trying different brands and the beauty box gives me that chance.
11 mai 2026
Réponse de OK! Beauty Box
Hello Verity
We're so glad our beauty box helps you discover new brands! We appreciate your feedback.
Ok! Beauty Box Team
Everything in the Ok Beauty Box is… Boxed Beauty
Everything in the Ok Beauty Box is wonderful, & I've used every item,
26 janvier 2026
Réponse de OK! Beauty Box
We're so happy to hear you've loved every item in your box! Thank you for sharing your wonderful experience.
No box ever received
Unfortunately 3weeks after I signed up still no sign of my box customer services are on to it I belive & Ive had some apologetic emails Im sure they’re wonderful products tho
1 mai 2026
Réponse de OK! Beauty Box
Hello We are sorry that your order was not delivered. I have investigated this for you and dropped you a messaged with more information
Hello,
Hello,
On April 30, I placed an order for the first box, I'm still waiting for the delivery, no one is replying to my emails. I almost deleted my subscription and on May 30 you downloaded the next box from my account. Can you tell me what you are going to do now?
30 avril 2026
Avis spontané
Réponse de OK! Beauty Box
We are so incredibly sorry to read about this unacceptable experience. To have your first box still missing since April 30th For us to help you fastest, please contact us directly with your order details so we can process a full resolution straight away.
enquiries@okbeautybox.co.uk for further support.
Impressed with my OK boxes
Impressed with my OK boxes, ordered a few now. They are good value n give you the opportunity to try expensive products. Recommend well worth the money. The OK magazines are a plus
1 mai 2026
Réponse de OK! Beauty Box
We are so delighted to hear how impressed you are with our boxes! It's wonderful that you find them to be such good value and enjoy trying new products. We appreciate your recommendation!
The items looked cheap and very small!
8 mai 2026
Réponse de OK! Beauty Box
Hello Ann,
We are very sorry to hear that the items did not meet your expectations and that you were disappointed with their size and appearance. We always aim to provide high-quality products that our customers love, so it’s disheartening to hear that we missed the mark for you this time.
OK! Beauty Box Team
Great surprise
7 mai 2026
Réponse de OK! Beauty Box
Hello Dorothy,
Thank you for sharing your joy with us, and we look forward to bringing you more wonderful experiences in the future! 🌟🥳💖
OK! Beauty Box Team
I think it’s a great idea but maybe…
I think it’s a great idea but maybe stick mostly to tried and tested and only put a couple of new products in!!
8 mai 2026
Réponse de OK! Beauty Box
Hi Sarah,
We absolutely love this suggestion! 💡✨ Balancing our tried-and-tested customer favourites with just a couple of exciting new products to discover is the perfect recipe for the ultimate experience. 🛍️🔮
OK! Beauty Box Team
Réponse de OK! Beauty Box
Hi Gayle,
We are absolutely thrilled to hear that you love our products and that your order arrived so fast! ⚡📦🚚 Providing great quality paired with speedy delivery is always our top priority. 🙌🎉
OK! Beauty Box Team
Réponse de OK! Beauty Box
We are absolutely thrilled to hear that you had such a great experience! 👍✨ Your support means the world to us, and we can't wait to serve you again soon. 🥳
OK! Beauty Box Team
I liked the mascara and everything else…
I liked the mascara and everything else looking forward to this months box
8 mai 2026
Réponse de OK! Beauty Box
We are absolutely thrilled to hear that you loved the mascara and everything else in your collection! 🎉👁️✨ There is nothing quite like the excitement of unboxing new beauty favourite's. 🎁💖
OK! Beauty Box Team
Réponse de OK! Beauty Box
We are so happy you love our products and delivery!
Only 2 products that I can use
6 mai 2026
Réponse de OK! Beauty Box
Hello there! We're genuinely disappointed to read that only two of the products in your latest box were right for you. 😔 We want every item to be a total winner, so hearing this is something we take really seriously. Your feedback is so helpful for us to keep improving the selections for our subscribers!
My first box but very impressed with…
My first box but very impressed with the selection and size of the products
1 mai 2026
Avis spontané
Réponse de OK! Beauty Box
We are so glad your first box impressed you! We love hearing you enjoyed the selection and product sizes.
Réponse de OK! Beauty Box
We're so glad you found great value in our products. Thank you for your positive feedback!
Love receiving my monthly beauty box…
Love receiving my monthly beauty box and it never disappoints. Great branded products that I love trying out. Really like the variety of products too.
28 avril 2026
Réponse de OK! Beauty Box
We are so happy to hear you love your monthly beauty box and enjoy trying new branded products! We appreciate your kind words about the variety.
Réponse de OK! Beauty Box
We're glad you appreciate our beautiful fragrances and excellent prices. Thank you for your positive feedback!
Love OK Beauty box
The products are always a great selection and great quality I love the variety and the brands and I get 2 magazines a month as a bonus.
30 avril 2026
Réponse de OK! Beauty Box
We're so happy you love the variety and quality of our selections, and enjoy the bonus magazines! Thank you for your feedback.
Réponse de OK! Beauty Box
The monthly unboxing excitement is the absolute best feeling! 🥰 We are so incredibly happy to hear that your box brings a smile to your face every single month. Thank you for being such a wonderful part of our beauty community and for sharing your joy with us today! ✨
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