Olanka Travels Avis 

228
•
TrustScore 5 sur 5

4,8

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Noté 5 sur 5 étoiles

Olanka travels arranged everything for my Sri Lankan trip (flight and visa DIY). The hotels they selected were good ( have option to select 3 star and 4 star). The booking process was smooth (pay 30%... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

My husband and I together with my brother and sister in law had a very memorable 17 day holiday in Sri Lanka. As my brother had visited Sri Lanka before we customised our travel with Olanka Tours.... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We were a group of 5 women friends celebrating significant birthdays eotjn Sri Lanka and found Olanka great to deal with, we had a number of calls pre trip to tailor our itinery. Our driver Asela was... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We had a fantastic experience with Olanka Travels for our trip to Sri Lanka! Everything was organized down to the smallest detail, with impeccable professionalism from the very first contact. A spe... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Voyagiste

Écrit par l'entreprise

Olanka Travels - Trusted by Travellers Worldwide Olanka Travels is a premier destination management company headquartered in Colombo, Sri Lanka, with a global footprint extending across Australia, the UK, the USA, India, and strategic partner networks in the Maldives and Vietnam. Our reviewers consistently highlight our professionalism, personalised service, and unwavering commitment to delivering unforgettable travel experiences. Travellers commend our expert consultants for crafting tailor-made itineraries that effortlessly blend cultural immersion, stunning landscapes, and hassle-free logistics. Guests particularly value our responsive booking process, attentive guides, and dedicated drivers, noting that every detail is handled with care. Many describe their journeys with us as once-in-a-lifetime experiences, praising the warmth, professional ethics, and reliability of our team. With thousands of happy travellers and growing global recognition, Olanka Travels continues to set the standard for trustworthy, customer-focused travel experiences in Asia.


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4,8

Excellent

TrustScore 5 sur 5

228 avis

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4,8

Tous les avis

(228)

83 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Amazing Experience overall

Well from the initial booking with Pravindya she has been really helpful and listen to the changes we wanted in the package . She tried her best to meet our requirements along with the pricing . Also after landing we had such an amazing welcome by the team . Along with the most kind , enthusiastic driver Dinesh who is our personal tour guide and driver through out the journey. He is so patient wants us to take the beautiful memories of sri lanka . I made a right decision by booking with olanka travel for 6 of us a family trip .
Thankyou for giving us the most wonderful trip .

6 octobre 2024
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Réponse de Olanka Travels

Thank you for choosing Olanka Travels for your family trip! We're delighted to hear that Pravindya’s assistance and Dinesh’s enthusiasm made your journey through Sri Lanka so memorable. It's wonderful to know that everything from the welcome to the personalized care met your expectations. We truly appreciate your kind words and look forward to helping you create more unforgettable experiences in the future!

Noté 5 sur 5 étoiles

Olanka Travels

Olanka Travels
We were really happy to choose Olanka. Their service was very very exceptional from the day we started asking quotes. Ms.Navodya was so professional in handling our itinerary. She made all the elements covered and provided a detailed one.
On arriving to the day we left the country, we were guided by a calm and professional chauffeur Mr.Anushka Indiga and driver Mr.Ridhigar. They walked through all the spots and explained the history, importance of the places. He understood our requirements and made our stay so comfortable.
Thanks Olanka.

6 octobre 2024
Avis spontané
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Réponse de Olanka Travels

Thank you for sharing your experience! We're thrilled to hear that your trip to Sri Lanka with Olanka Travels was enjoyable and that our team made your journey comfortable. It's wonderful to know that Navodya professionally handled your itinerary, and both Indika and Rasika added value to your experience by sharing their knowledge and guiding you through the sites. We're glad we could meet your expectations and make your stay memorable. We hope to welcome you back for more adventures in the future!

Noté 4 sur 5 étoiles

Sri Langka Tour 2024

We had Great experience in Sri Langka. We enjoyed the 5 days travelling which was planned by Olangka Travels. It was super fun and much relaxing. The hotel was good except hotel in Nuwara Eliya, the room was smelly and the TV is not working. Last day was very rushing as not enough time to do our shopping. The travel was very helpful and advised us when we needed her.

14 septembre 2024
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Réponse de Olanka Travels

Thank you for sharing your experience with us! We're happy to hear that you had a fun and relaxing trip overall. We appreciate your feedback about the hotel in Nuwara Eliya, and we'll certainly address those concerns to ensure improvements. We're also sorry that the last day felt rushed—we'll take this into account for future planning. We're glad our team was helpful throughout your journey and hope to welcome you back for a smoother experience next time!

Noté 5 sur 5 étoiles

Amazing Experience with Olanka Travels in Sri Lanka!ly had the pleasure of…

We recently had the pleasure of exploring Sri Lanka with Olanka Travels, and it was truly an unforgettable experience. From start to finish, the team was professional, organized, and attentive to our needs. Our itinerary was well-planned, allowing us to visit stunning locations like Sigiriya, Kandy, Nuwara Eliya, Galle, and Colombo without feeling rushed.

The accommodations were comfortable, and the local guides provided insightful information about Sri Lanka's rich history and culture. Transportation was seamless, and we always felt safe and well taken care of.

A special shoutout to our driver, who was incredibly friendly, knowledgeable, and made sure we were comfortable throughout the journey. Olanka Travels made the trip hassle-free, allowing us to fully immerse ourselves in the beauty of Sri Lanka.

If you're planning to visit Sri Lanka, I highly recommend Olanka Travels. They exceeded our expectations and made our vacation truly special!

14 septembre 2024
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Réponse de Olanka Travels

Thank you so much for sharing your wonderful experience! We’re thrilled to hear that your journey through Sri Lanka with Olanka Travels was seamless and filled with unforgettable moments. It’s great to know that the well-planned itinerary, insightful local guides, and comfortable accommodations made your trip enjoyable. We’ll certainly pass along your kind words to your driver, whose dedication added to the experience. We look forward to welcoming you back for more beautiful adventures in Sri Lanka!

Noté 5 sur 5 étoiles

Amazing tour agency

We had a wonderful time in Sri Lanka thanks to Olanka. Our itinerary was carefully prepared and tailored to our requests. The hotels were beautiful and we had a unique experience every single day of our trip. We were lucky to have a kind and professional driver Anura who showed us the beauty of Sri Lanka whilst taking great care of us. He was extremely patient and helpful in accommodating our wishes. We would definitely recommend Olanka to anyone who wants to see the best of the beautiful country.

26 août 2024
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Réponse de Olanka Travels

Thank you for your kind words! We're delighted that you had such a memorable time in Sri Lanka with Olanka. It’s wonderful to hear that your itinerary was thoughtfully tailored to your needs and that Anura's care and professionalism added to your experience. We truly appreciate your recommendation and look forward to helping you explore more of this beautiful country in the future!

Noté 5 sur 5 étoiles

Awesome holidays, well spent in Sri Lanka

From the moment I made the inquiry on google for the holidays, the response have been really prompt & quick, our holiday experience was made invaluable

Samalya connected with me on whatsapp and understood our requirement, after made atleast 10 options/changes, before we finalized
After the process was smooth for payment, booking, etc.

Our trip was planned from airport pick up to 3 different places in Sri Lanka with 2 nights in each place, we visited Bentota, Nuwera Eliya & Colombo, however, we covered Galle & Kandy day trip, This way, we covered beach, hill station, shopping and the trip was memorable without any glitch.

Also Taranga who picked us from airport and until he dropped us back on the 7th day of our tour was very co operative, no rush with excellent driving skill.

Maybe given a chance, we would definitely come back to explore more....

Regards,
Nissar

11 août 2024
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Réponse de Olanka Travels

Thank you, Nissar, for sharing your wonderful experience! We’re thrilled that Samalya was able to assist you with such care and detail, ensuring that every aspect of your trip was tailored perfectly. It's great to hear that Tharanga’s driving and cooperation made your journey even more enjoyable. We look forward to welcoming you back to explore more of Sri Lanka in the future!

Noté 5 sur 5 étoiles

10/10 trip

My partner and me went on a 10 days holiday around the country. The experience was excellent. We are very happy both with Olanka services and their incredible country they showed us.
Our guide driver, Amila, is a 10/10 and he was taking care and providing with the best tips and sightseeings during the whole trip.
Also a big shoutout to Wasuda, who introduced us to Olanka and provided the best tour and hotels for us. We were able to met her and is a very nice person.

22 août 2024
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Réponse de Olanka Travels

Thank you for sharing your amazing experience! We’re delighted to hear that Amila made your trip so memorable with his excellent guidance and care. It’s also wonderful that Wasuda ensured you had the perfect itinerary and accommodations. We're thrilled that you enjoyed both the beauty of Sri Lanka and the services provided by Olanka. Looking forward to welcoming you back soon!

Noté 5 sur 5 étoiles

Excellent trip with Olanka travel

With my wife Henia we had a wonderful time in Sri Lanka from July 30 to August 8.
In the design of the trip Rangica Lakshi from Olanka Travel was very helpful and had excellent knowledge about the posibble routes and various hotels. I was extremely impressed in the design period by her attentive attitude, patience and quick response 24 hours a day.
She also checked during the tour that everything goes well. We enjoyed meeting her in Colombo in the last day.
The other excellent surprise was the driver. We asked for an English speaking driver, knowledgeable and kind and this perfectly describes our driver Mr. Janith Perrera.
From the meeting in the airport upon arrival on July 30 to the departure hall on August 8 he was always there, guiding us, supporting and helping beyond words can describe.
Thank you for excellent tour.
Henia and Levy Raskin
Israel

30 juillet 2024
Avis spontané
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Réponse de Olanka Travels

Thank you for sharing your wonderful experience with us! We're delighted that Rangica Lakshi provided exceptional support and expertise in planning your trip, ensuring everything was perfectly arranged. It's also fantastic to hear that Mr. Janith Perrera exceeded your expectations as your Chauffeur throughout your journey. We're thrilled that your time in Sri Lanka was memorable, and we look forward to assisting you with any future adventures!

Noté 1 sur 5 étoiles

Money minded, poor service, attitude, no hospitality, no customer friendly

I had booked my tour to Sri Lanka from 9th to 14th August'24.
Coordinator name : Ms Mery Princyla

Worst part of the tour
-------------------------
The worst coordinator, no responsibility, no commitment, attitude, un ethical, non customer friendly, rude, poor communication, and un accountable.

She is the most unreliable person and not bothered about the customer once the entire payment is paid. Worst part was she'll tell you that she is in a meeting whenever you to reach her.

We reached Colombo on 9th early morning around 4:30 am. No one was there in the airport to receive us. Suddenly, Mr Rion of Olanka called me and informed me that he was to collect the balance payment and he collected the payment. She not bothered to inform us the person's name who will be collecting the payment.

After 8th August till 14th August'24, she didn't had the basic courtesy to call and speak to us. On 13th, she had sent a whatsapp message which I'll put it down for your understanding about her lethargy and behavior.

[13/08, 09:48] Mery Princyla Olanka Travels Srilanka: Good morning sir

[13/08, 09:48] Mery Princyla Olanka Travels Srilanka: Is everything good

[13/08, 09:48] Mery Princyla Olanka Travels Srilanka: How was your tour

[13/08, 09:49] Mery Princyla Olanka Travels Srilanka: Our tour tour end yesterday so I missed to message you

[13/08, 09:49] Mery Princyla Olanka Travels Srilanka: Did you get the breakfast

It's a classic example of the unprofessionalism.

Total disappointment.

The worst part in our trip was that she didn't communicate the hotels that my full name and we are pure vegetarians. She works as a courier person whose job is to just deliver. That's all.

If you try to reach Mr Ravi -CEO, his standard reply will be that he is in Australia.
No doubt, Olaka Travels is the most unprofessional tour operator.

Best part of the tour
-----------------------
I want to really mention, appreciate and our sincere thanks to Mr Vidurinda of Pinthaliya Hotel, Mr Rifkan of Victoria and Mr Mohan of The Palms for arranging vegetarian foods during our stay.

The best part of tour is that we got a good person as our guide/chauffeur Mr Viranga Thalagala who is very cordial, simple, customer friendly, good communication, patient, soft, polite and so caring. Thank you Viranga. He can be contacted in +94 71 843 3021.

My advice to people is to contact the hotels directly in Sri Lanka to avail the best discount and excellent service.

Don't ever plan your trip with Olanka Travels to avoid disappointments.

9 août 2024
Avis spontané
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Réponse de Olanka Travels

Thank you for your feedback. We have thoroughly reviewed your concerns and conducted an investigation into the matter. Upon examining the communication between you and Ms. Mery Princyla from July 28, 2024, to August 8, 2024, we did not identify any communication gaps. You were informed in advance that an Olanka staff member would be waiting to collect the payment at the airport. Mr. Rion was in contact with you as soon as your flight landed, as per our call history and while Rion was looking for you it seems that you have exited the paging area and met with the driver who contacted Rion about your arrival.

Regarding your stay, all three hotels were clearly instructed that you and your family required vegetarian meals. Had there been any issues reported to us during your stay, we would have immediately addressed them with the hotels.

While we understand your concerns about the lack of communication during the tour, it is our practice to respect our clients' privacy once the tour commences, as many prefer to enjoy their holiday without frequent check-ins. However, our team, including our chauffeurs and selected hotels which are one of the finest hotels, as we are well aware that they will look after during your stay, however if the need arises due to some issues we are readily available to serve you.

We regret any confusion or discomfort you experienced and are pleased to hear that you enjoyed your stay at the hotels and the tour with Mr. Viranga. If you have any further details or evidence of discrepancies, please do not hesitate to share them with us at support@olankatravels.com. We are committed to ensuring our clients have a positive experience and will continue to improve our services based on your valuable feedback.

Noté 1 sur 5 étoiles

False advertising...a scam

I responded to an advertisement on the company's website.They got back to me saying their website is being upgraded and the tour price is different as well as the hotels and tours offered.This is false and misleading advertising.They offer a well priced tour on website but when you want to book the tour the price and services offered change completely.Goodbye I don't need to be scammed.

16 août 2024
Avis spontané
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Réponse de Olanka Travels

Thank you for bringing this to our attention. We apologize for any confusion caused by the discrepancies on our website. Our site is currently under construction, and we are in the process of updating prices and services. While we work on these improvements, we encourage you to reach out to our agents directly for accurate quotes and personalized assistance. Your feedback is valuable to us, and we are committed to addressing this issue promptly. If you have any further details or concerns, please write to us at support@olankatravels.com.

Noté 1 sur 5 étoiles

Poor Management of Olanka…

We provided our flight schedule reaching Colombo on 2Aug and Return Flight on 10Aug ETD 0050hr.
We were given itinerary till 10th. We did not realise until the last minute on 9th, that it ticked one of us that we have to be at the airport on 9th evening!
Upon realising, we sent text to Sanduni, the coordinator, only to be offered with free buffet diiner on the 9th.
Quite ridiculously, as we had paid for transportation and a hotel stay on the 9th! We requested for refund but was turned down flat. The errror occurred from a professional travel agent!! The coordinator was bold to say that we had accepted the itinerary!
We email to the founder of Olanka and heard nothing, not even a courtesy reply. They Dont Accept blame and they just want sales.
Poor Management.

The reponse from the Olanka team is unreasonsable. Your professional team should advise better. Well, your reply shows the behaviour of the
whole team.

10 août 2024
Avis spontané
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Réponse de Olanka Travels

Thank you for sharing your concerns. The tour was arranged based on the instructions provided, which indicated "ETA Colombo 2 Aug 2335hr to Hotel Itinerary 3-10 Aug, ETD 10 Aug Arrive Airport 2200hr." Consequently, the itinerary was created accordingly, and last-minute hotel cancellations are not possible. As a gesture of goodwill, we offered a dinner arrangement when you informed us that you wouldn't stay the night, but this was declined from your end. Should you have any further concerns, please feel free to contact us at support@olankatravels.com.

Noté 4 sur 5 étoiles

A wonderful Sri Lanka travel experience with Olanka…

This is the first time that our family used the sevices of Olanka travels. To be honest, we were having some doubts because these days, dealing online with travel and tourism companies is quite risky.

After taking whatever precautions we could, we decided to go ahead and plan an 8 day/9 nights holiday through Olanka. And we realised that we made the right decision. All the three destinations we planned in Sri Lanka, the hotels, the kind of rooms we needed, the driver attached to us for the entire duration, the food requests - everything was taken care of by Olanka very well.

We would recommend Olanka travels and our Olanka contact person Shanika. They really rose to the ocassion and did a wonderful job of making our stay happy, comfortable, pleasant, and more importantly, safe and secure.

3 août 2024
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Réponse de Olanka Travels

Thank you for sharing your experience! We're glad you trusted us with your family's holiday and that everything met your expectations. Your comfort and safety are our top priorities, and it’s great to know you felt well taken care of. We hope to assist you again in planning future trips!

Noté 5 sur 5 étoiles

Superb Experience with Olanka

Hi every one, I want to share my experience with Olanka that might help to plan your trip to Sri Lanka. Overall I had a wonderful tour with Olanka. Starting from the itinerary till conclusion of the trip Ms Rangika from customer service guided and coordinated efficiently to make my stay worth memorable. I would mention here that Olanka quoted the least price of the trip as per my requirements. Moreover Mr Thissa who was detailed with the transport as driver was so polite, social, cooperative and served as the best guide to brief in depth the details of all historic and visiting places. Overall my 5 x days family trip to Sri Lanka remained outstanding with good memories.

4 août 2024
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Réponse de Olanka Travels

Thank you for sharing your positive experience! We're thrilled to hear that Rangika and Mr. Thissa made your trip to Sri Lanka memorable and enjoyable. It's wonderful to know that everything from the itinerary to the transport was handled efficiently. We appreciate your recommendation and look forward to assisting you with future travels!

Noté 5 sur 5 étoiles

Thushira

We have know Thushira for a few years now .he has always been very helpful as our guide. His knowledge of the history of Sri Lanka is briliant .this trip he took us to Dambulla and Pinawalla elephant orphanage.l would recommend Thushira as your guide as he’s very knowledgeable and his English is briliant too
Steven &Teresa Rosser from uk


3 juillet 2024
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Réponse de Olanka Travels

Thank you for sharing your experience! We're delighted to hear that Thushara has been consistently helpful and knowledgeable throughout your trips. Your recommendation means a lot to us. We look forward to assisting you again in the future!

Noté 5 sur 5 étoiles

simply the best experience

simply the best experience

17 juillet 2024
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Réponse de Olanka Travels

Thank you for your kind words! We're delighted to hear that you had the best experience with us. We look forward to assisting you with more fantastic trips in the future. Thank you for choosing Olanka Travels!

Noté 5 sur 5 étoiles

FANTASTIC EXPERIENCE

I want to give a huge shoutout to Sanduni from O'lanka Travels. My friend Maria and her partner Victor from Spain had their first trip to Sri Lanka early this month and Sanduni made it absolutely perfect. Her service was top-notch!

Sanduni was incredibly dedicated and patient, answering all our questions with such flexibility. She crafted an agenda that fit all our needs and gave us the best pricing possible. Her attention to detail and willingness to go above and beyond made the entire experience seamless and enjoyable. Her warm and friendly approach made us feel welcomed and valued throughout the planning process.

What stood out the most was Sanduni's ability to accommodate last-minute changes and special requests without any hassle. She provided excellent recommendations for activities and dining, ensuring we experienced the best of what Sri Lanka has to offer. Her local knowledge and passion for her country shone through in every interaction, making us even more excited about our trip.

I also want to highlight the exceptional service provided by their driver, Kamal. He was with them for 10 days, and his professionalism, knowledge, and kindness were outstanding. He made sure every part of their journey was comfortable and stress-free, sharing local insights and making sure they experienced the best of Sri Lanka. His driving skills and courteous nature made a significant difference in their trip.

These folks from O'lanka Travels truly provide great services. If you're planning a trip to Sri Lanka, I highly recommend working with Sanduni and her team. You won't be disappointed!

1 juillet 2024
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Réponse de Olanka Travels

Thank you for your fantastic review! We're delighted to hear that Sanduni made your friends' trip to Sri Lanka perfect with her dedicated and personalized service. It's wonderful to know that Kamal also contributed to their memorable experience with his professionalism and local insights. We appreciate your high recommendation and look forward to planning more amazing trips for you and your loved ones in the future!

Noté 5 sur 5 étoiles

Amazing trip to Sri Lanka with Olanka Travels

We arranged, with some hesitation, an 8 day Sri Lanka trip with Olanka Travels from 8 Jun to 15 Jun by just reading the reviews of those who have travelled with them.
Our point of contact at Olanka was Kaushi.She was very professional, prompt and efficient and made our planning of this trip smooth.
Though we had to postpone our trip 1 week later due to some medical issue with our travel companion, she efficiently assisted with the re-arrangement of hotel and itineary at such a short notice.
We are really very thankful to her.
Our guide and driver on this trip was Tusha, who made our trip very very enjoyable,memorable and safe.
As we were 4 ladies and above middle age, he ensured our safety and comfort througout the trip.
Initially I had some reservations travelling to Sri Lanka, but now I would say it was really a well arranged, safe and memorable trip.
Thanks to Olanka travel and team

8 juin 2024
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Réponse de Olanka Travels

Thank you for sharing your experience! We're delighted to hear that your trip turned out to be enjoyable, safe, and memorable despite initial reservations. It's great to know that Kaushi and Tusha provided exceptional support and made the journey smooth and comfortable for you and your companions. We appreciate your trust in Olanka Travels and look forward to assisting you with future adventures!

Noté 4 sur 5 étoiles

Nice and enjoyable trip to Sri Lanka

Nice and enjoyable trip to Sri Lanka: We had a great time exploring various sections of the country, which are the most adventurous and verdant places I would suggest to everyone. I used Olanka Travels to book a 5 day, 4 night package. Mrs. Rangika, my travel advisor, planned and oversaw my family's trip expertly, and I heartily recommend her for any tour planning needs. I am grateful to Rangika and Olanks Travels for organizing my unforgettable vacation.

17 mai 2024
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Réponse de Olanka Travels

Thank you for sharing your wonderful experience! We're thrilled to hear that you had a fantastic time exploring Sri Lanka. It's great to know that Rangika expertly planned and oversaw your trip, making it a memorable adventure. We appreciate your recommendation and look forward to assisting you with your future travel plans. Safe travels!

Noté 5 sur 5 étoiles

We took a 6 night 7 days tour from…

We took a 6 night 7 days tour from olanka. Rangika was the person who helped me with all the bookings and suggestions.. I have really admired her patience in dealing with all the issues that I had raised prior and during the trip. Everything went smooth.. The detailing was really good. And she was quick to answer things.

5 juin 2024
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Noté 5 sur 5 étoiles

Olanka travels deserves all the praise…

Olanka travels deserves all the praise for making our vacation in Srilanka a resounding success! Mery’s dedication to providing top-notch service was evident in every aspect of our trip. From seamless transportation arrangements to handpicked accommodations, everything was meticulously planned. Thanks to Olanka travels we were able to relax and enjoy every moment of our journey without any worries. Highly recommend!!

4 juin 2024
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