When my products were delivered to the wrong address by the local company, my items were lost. I contacted Olavita they were extremly helpful. When they could not find the lost goods they replaced th... Voir plus
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I had a query. When I paid and ordered my product, the website had a warning that I must watch a video and not refresh or get out of it as I may be double charged, the video was lengthy and I got out... Voir plus
L'entreprise a répondu
I have very sensitive skin and have to watch what creams I apply, I perceived for 2 weeks but it made my skin itch, unhappy to apply any more obviously the item does not suit me. Perhaps it is my age... Voir plus
L'entreprise a répondu
I was in between credit cards & there was a duplicate charge. I disputed it & it was refunded. Then I sent an email the Next Day to please allow me to buy the Intensive eye cream w/ the special offer... Voir plus
L'entreprise a répondu
4,0
Bien
206 avis
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Read the fine print
I placed my initial order for the subscription of three bottles, a 90 day supply, in February. One month later I got notification that a new shipment of another three bottles was coming. I tried to cancel the order and was told because I was part of the subscription program and it had already been shipped they couldn't stop the shipment. I said then I just want to cancel any future shipments and they asked why and I said because it's only been a month and I have a 90-day supply. So then I was asked if I would like to just delay the next shipment and they gave me an option of 30 or 60 days and I chose to delay for 60 days. However, just one month later I got another notification that another three bottles were coming and I was being charged. It has taken me multiple emails to cancel my subscription entirely. If you are advertising that three bottles is a 90-day supply then you should not be shipping out another three bottles every month.
25 mars 2026
Avis spontané
Réponse de Olavitaskin
Thank you for your feedback— and we’re very sorry for the frustration this has caused.
We understand how upsetting it is to continue receiving orders after requesting cancellation, and this is not the experience we want for our customers.
To prevent this moving forward, we now offer a self-service portal where you can immediately manage and cancel your subscription at any time:
https://help.olavita.co/
We would also like to review your case and ensure everything has been fully stopped and resolved. Please reach out to our support team so we can assist you directly.
We truly appreciate your feedback and the opportunity to make this right.
You cant cancel your subscription!
On the 10th March I cancelled my subscription to Olavita’s skincare products as the product did not meet any of the promises that were made, despite using it for 2 months. Olavita confirmed the subscription was cancelled, but at the beginning of April, they confirmed they were sending more product, and they debited my bank account for the cost of the goods. I never gave them any authorisation to do this after the cancellation of the subscription. They fraudulently took money from my card. I asked for all my details to be deleted off their system, but have had no confirmation that this has been done, just an automatic email that says my subscription will be cancelled after ‘the billing cycle’.
4 avril 2026
Avis spontané
Réponse de Olavitaskin
Thank you for your feedback, Heidi— and we’re very sorry for the frustration this has caused.
We understand how upsetting it is to continue receiving orders after requesting cancellation, and this is not the experience we want for our customers.
To prevent this moving forward, we now offer a self-service portal where you can immediately manage and cancel your subscription at any time:
https://help.olavita.co/
We would also like to review your case and ensure everything has been fully stopped and resolved. Please reach out to our support team so we can assist you directly.
We truly appreciate your feedback and the opportunity to make this right.
Great customer service they addressed…
Great customer service they addressed my question in a timely manner.
2 avril 2026
Avis spontané
Réponse de Olavitaskin
Dear Kim,
Thank you for your kind words — we truly appreciate you taking the time to share your experience.
We’re glad to hear that you found our team helpful and understanding. Providing supportive and attentive service is very important to us.
If you ever need anything further, please don’t hesitate to reach out — we’re always here to help.
Kind regards,
Olavita Support Team
She was very good at explaining…
She was very good at explaining everything even though policy say you can return. As long as no more sent or charges. I still feel that notification should have been given before item "out for shipment" so other people don't have this happen to them but this is not her fault but will never order again even tho the product was good.
3 avril 2026
Avis spontané
Réponse de Olavitaskin
Dear Trish,
Thank you for your kind words — we truly appreciate you taking the time to share your experience.
If you ever need anything further, please don’t hesitate to reach out — we’re always here to help.
Kind regards,
Olavita Support Team
After getting in touch with the right…
After getting in touch with the right person, she was able to get my request confirmed and resolved quickly and effectively! I really appreciate that!
1 avril 2026
Avis spontané
Réponse de Olavitaskin
Dear Missy,
Thank you for your kind words — we truly appreciate you taking the time to share your experience.
If you ever need anything further, please don’t hesitate to reach out — we’re always here to help.
Kind regards,
Olavita Support Team
Awesome customer service
Awesome customer service! I am so impressed! They took care of me promptly and professionally!
3 avril 2026
Avis spontané
Réponse de Olavitaskin
Dear Maryanne,
Thank you for your kind words — we truly appreciate you taking the time to share your experience.
If you ever need anything further, please don’t hesitate to reach out — we’re always here to help.
Kind regards,
Olavita Support Team
Réponse de Olavitaskin
Dear Patricia,
Thank you for your review — we truly appreciate you taking the time to share your experience.
If you ever need anything further, please don’t hesitate to reach out at support@olavita.co — we’re always here to help.
Kind regards,
Olavita Support Team
Zero stars
This is one of the worst companies I’ve ever dealt with. They charged me for a subscription instead of a one time purchase and use automated emails to to “handle” complaints, which means complaints are never handled. If you order and make a mistake or change your mind and immediately contact the company (meaning within five minutes), they will tell you your order has shipped already and there is no stopping it. There is no phone number for customer service and the one they have posted does not work. A week after your order has supposedly shipped you’ll get a notice that your order has shipped. When it arrives two weeks later in a bubble wrap envelope you will find that the packaging has been crushed, your bottle has leaked, half the product is gone, and even if you contact them immediately and provide photo evidence they will not take a return or respond with a replacement. Their satisfaction guarantee is nonexistent and there’s no way of reaching a real person. I had dispute these charges with my credit card company and I still can’t be sure that they’ve canceled my subscription even though I’ve asked six or seven times to confirm. The sad thing is that the product is just so so - with my half a bottle of usable product I feel like it’s just like putting a light oil on your face. I have not noticed any difference in a month. Reviews on Amazon give them a 3.9 and if you really feel you must try this product, please buy it from Amazon and when you don’t like it, you can do an easy free return. Buyer beware - this is a shady operation. They should not be in business.
I see in their response to this review that they have requested that I contact their customer service - I have, about 12 or 13 times. You just get AI responses - no actual resolution to the problems. And this morning, I got a notice that they’ve shipped me, and charged me for, three more bottles for the “subscription” I canceled seven different times a month ago. Pathetic.
Sure looks like their product on Amazon - same name, same bottle.
5 mars 2026
Avis spontané
Réponse de Olavitaskin
Dear Customer,
We’re truly sorry to read about your experience and appreciate you taking the time to share such detailed feedback.
We want to address an important point raised in your review: Olavita does not sell products on Amazon, and any listings found there are not authorized by us. Unfortunately, these may be counterfeit or third-party products that do not reflect our quality standards, and we cannot guarantee their condition or authenticity.
Regarding your concerns, we understand how frustrating issues with orders, communication, and product condition can be. This is not the experience we aim to provide. Our team is continuously working to improve response times, shipping transparency, and overall customer support.
We would genuinely like the opportunity to review your case in detail and make things right. Please contact us directly at support@olavita.co
with your order information so we can investigate and assist you further.
Your feedback is taken seriously, and we are committed to improving both our service and customer experience.
Ordering was easy.
2 avril 2026
Avis spontané
Réponse de Olavitaskin
Dear Mary,
Thank you for your kind words — we truly appreciate you taking the time to share your experience.
Kind regards,
Olavita Support Team
It was bought at 2 am by my 86 yr old…
It was bought at 2 am by my 86 yr old mom. Not thinking of the financial burden it would cause. Have tried multiple times to return items only to be told I cannot return unused, unopened items. They can cancel future items. So does that mean im out 500 bucks or so??? Not cool especially when they say money back guarantee. Not happy with this company at all. Im hoping they will make this right and refund this 86 year old her money back.
2 avril 2026
Avis spontané
Réponse de Olavitaskin
Dear Margarita,
We’re sorry to hear about this situation and understand your concern, especially given the circumstances.
We would really like the opportunity to review this case in detail and see how we can assist you further. Please contact us directly at support@olavita.co
with the order information so our team can look into this and provide the appropriate support.
We’re here to help and will do our best to address your concerns.
Kind regards,
Olavita Support Team
The face serum works very…
The face serum works very well-.......Customer service has been very helpful in directing me on sending (2) bottles back to Olavita skin products for a refund......
13 mars 2026
Avis spontané
Réponse de Olavitaskin
Dear Joanne,
Thank you for your kind words — we truly appreciate you taking the time to share your experience.
If you ever need anything further, please don’t hesitate to reach out at support@olavita.co — we’re always here to help.
Kind regards,
Olavita Support Team
unhappy with product
when I ordered your product I ordered one time or so I thought. I do not ordered subscription unless I try it first. i can see absolutely no improvement in my skin. and you sent more product before i even used one bottle. i am totally unhappy with your company and your product.
6 mars 2026
Avis spontané
Réponse de Olavitaskin
Dear Nioma,
Thank you for your feedback — we truly understand your frustration and we’re sorry for your experience.
Some of our offers include a subscription for discounted pricing, but we understand this may not always be clear. To give you full control, we now have a self-service portal where you can easily manage, pause, or cancel anytime:
https://help.olavita.co/
We’re also sorry the product didn’t meet your expectations. Results can vary, but we’d really like the chance to review your case and make this right.
Please reach out to our support team — we’re here to help.
Horrible customer service
I accidentally clicked on the subscribe button and I have been trying to cancel since the end of 2025. Company continues to send product and bill my credit card even though I have an email from them recognizing my cancellation. It's beyond ridiculous. In addition they NEVER return customer service phone calls.
1 janvier 2026
Avis spontané
Réponse de Olavitaskin
Dear Marianne,
We’re sorry to hear about your experience and understand your frustration.
We would like to clarify that your situation does not reflect the level of service we strive to provide, as demonstrated by the many positive experiences shared by our customers. That said, we take your concern seriously and want to ensure this is properly reviewed.
Please kindly check your email (including spam/junk folder) or any recent messages, as our team may have already responded or attempted to reach you. If needed, we encourage you to contact us again so we can confirm your cancellation status and resolve any remaining issues as quickly as possible.
We’re here to help and would appreciate the opportunity to make this right.
Kind regards,
Olavita Support Team
Cathy's review of Olavita
I enjoyed the product, but I was not consistent with using it and I'm sure that would have made a difference.
2 mars 2026
Avis spontané
Réponse de Olavitaskin
Dear Catherine,
Thank you for your kind words — we truly appreciate you taking the time to share your experience.
If you ever need anything further, please don’t hesitate to reach out — we’re always here to help.
Kind regards,
Olavita Support Team
Hoping for Olavita refund.
I purchased some Olavita products which did not perform as I had hoped. In attempting to get a refund for unopened and unused product I was responded to by Arti who was very friendly. If I am able to get the refund, then I will feel that Arti was also very effective.
2 avril 2026
Avis spontané
Réponse de Olavitaskin
Dear Sally,
Thank you for your review — we truly appreciate you taking the time to share your experience.
If you ever need anything further, please don’t hesitate to reach out at support@olavita.co — we’re always here to help.
Kind regards,
Olavita Support Team
Arti was so great to work with and…
Arti was so great to work with and listened to my issues. Would recommend her to anyone for her time she spent on my issue.
2 avril 2026
Avis spontané
Réponse de Olavitaskin
Dear Vicki,
Thank you for your kind words — we truly appreciate you taking the time to share your experience.
If you ever need anything further, please don’t hesitate to reach out — we’re always here to help.
Kind regards,
Olavita Support Team
Hard to return and get a refund
Kind staff but don’t want to let you return products.
2 avril 2026
Avis spontané
Réponse de Olavitaskin
Dear Cece,
Thank you for sharing this — we’re very sorry to hear about your experience, and we take concerns like this seriously.
We’d like to clarify that orders may be processed as part of a subscription selected at checkout, which includes discounted pricing and automatic deliveries. That said, we understand this may not always be clear, and we’re actively working to improve transparency.
To give customers full control, we now offer a self-service portal where you can easily manage, pause, or cancel your subscription at any time:
https://help.olavita.co/
We would also like to review your case in detail — including any charges or order concerns — and make this right as quickly as possible. Please reach out to our support team so we can assist you directly.
We appreciate your feedback and the opportunity to improve.
Buyer Beware, this company will never stop charging you for things you dont want!!!
i have been charged for 5 different orders. in sept 2025 $216.90, which is an order I never received. then i was charged in Jan, Feb, March, and April $77.40 (total of $309.60) for orders I did not want. when I first called in january, I was told I did not have a subscription and so they couldn’t cancel anything. Then I received another order/charge in February and reached out and was told the same thing so then I continued to call/email and received another order/charge in March, but was then assurred that my subscription was cancelled. Now I have another charge pending in my account and they’re telling me they’ll only cancel after I leave a good review and send a screenshot!! STAY AWAY FROM THIS COMPANY!!! They are scammers. i am going to have to cancel my card and report fraud!!!
2 avril 2026
Avis spontané
Réponse de Olavitaskin
Dear Carol,
Thank you for sharing this — we’re very sorry to hear about your experience, and we take concerns like this extremely seriously.
What you’ve described is not the experience we aim to provide. We would never require a positive review in order to process a cancellation or assist a customer, and we apologize if anything gave that impression.
To give customers full control, we now offer a self-service portal where you can immediately manage or cancel your subscription at any time:
https://help.olavita.co/
We would also like to personally review your case in detail — including the charges and any missing order — and make this right for you as quickly as possible. Please reach out to our support team directly so we can prioritize your case and resolve this properly.
We appreciate your feedback and the opportunity to correct this.
STAY AWAY
STAY AWAY! I have been trying for two months to cancel my subscription and yet am still being charged. I have email confirmation that I would not be charged again and yet, the next month I was! THEN, I received an email bribing me for a positive review in order to continue processing a cancelation: (see for yourself, copied from my email!)
I can take care of canceling your subscription and stopping this shipment for you. To proceed with handling your request and finalizing everything on your account, I just need one quick step completed from your side.
Please take a moment to share your positive experience here:
(Provides trustpilot link)
This allows me to continue processing your case, submit it for approval, and ensure everything is properly canceled with no further charges.
1 avril 2026
Avis spontané
Réponse de Olavitaskin
Dear Customer,
We’re sorry to hear about your experience and take feedback like this very seriously.
However, we would like to clarify that the message you’ve shared does not originate from our support team, as we do not request or require reviews in exchange for account actions such as cancellations.
To properly investigate your case and assist you, we kindly ask that you contact us directly at support@olavita.co
with your details.
Additionally, please ensure that your review reflects your real name or the name used on your order, so we can accurately locate your account and resolve this matter as quickly as possible.
We’re here to help and look forward to assisting you.
Kind regards,
Olavita Support Team
Return& refund experience
I was very concerned after reading the reviews. Olivia has handled my returns with professionalism & kindness. This experience with Olivia started off on a bad foot as I was being billed for items not received. The returns have been received by Olivitan& now waiting for refund. Hope my refund will be expedited asap.
11 mars 2026
Avis spontané
Réponse de Olavitaskin
Dear Juanita,
Thank you for sharing your experience with us.
We’re glad to hear that Olivia was able to assist you with professionalism and care, especially after the initial concerns you faced. Your feedback means a lot to us.
Please rest assured that once returns are received and processed, refunds are handled as quickly as possible. Our team is actively working to ensure everything is completed promptly for you.
If you need any further assistance or updates, please don’t hesitate to reach out — our support team is always happy to help you 24/7.
Kind regards,
Olavita Support Team
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