Ole & Steen Avis 

Christmas holiday offer is BS. Claim that you earn free bits from each purchase but the rewarded pastries are never available in store. Was told to do click and collect and app didn't allow to redeem the cheese cake. However if I click to purchase in full price it’s available. Disgusting old marketing tactics. And then a few days later the voucher expire.

Spend time and money buying things on their Christmas 'free festive flavours'. Went at 08.30 to collect my free social that I had earned and was told they didn't have any and no substitutes allowed.

I was charged wrong and I contacted support via email after realising this. They uploaded a free Social Slice voucher to my app. However, when I went to redeem it the sales team said the voucher is not working and I should contact support. I re-contacted them but no answer for weeks. It seems like the invalid voucher was a tactic to dismiss my complaint rather than a genuine attempt.

Ole and Steen at Tottenham Court Road/Bedford - Great customer service. Baristas make great coffee and are always pleasant. It is not only the best coffee/bakery shop. It's also has the best staff. Polite, efficient and well managed. Loyalty system is very useful and rewarding. Big thank you to Christian, Matei, Vishnu, Isaac, Pam and Betty.
Jane

Over an hour to order because of no signal and bad WiFi that hardly works. Then 20 minutes to collect your order! 90+ minutes to grab a cup of coffee is beyond a joke! Still hope they finally get my order done today

Like most food shops, there is no size indication for any product. You cannot know the sizes unless you are physically in the store. I will not have a £30+ delivery order only to find out that the banana bread is 10 cm long or that a cinnamon bun is 3 cm in radius, or that a lunch sandwich is a 2-bite finger snack, all of which is a common practice in the UK. At the same time, each product has a specific number of calories, e.g. "371" or "472", which is impossible to calculate due to various factors. If one decides to eat a chocolate muffin with an orange jam and vanilla custard, one will not count the calories, as typically no one ever does, it's a marketing thing only. Images on the website and Deliveroo look delicious, though. I might buy something if I ever pass by any of your shops, which are nowhere near me, so don't expect a new customer soon :D

Ole & Steen at Strand provided great customer service on 16 November. They had promised me a cake for my event that in the end they couldn’t provide, which put me in a tricky situation. To compensate they offered another cake, and although not my favourite cake, I was pleased that they offered it ‘on the house’.

Dealing with them rgds a complaint- its been a month now- multiple attempts to chase-finally got a response that its 'in process'. A month! On top of substandard latte and watery hot chocolate: £14 with 2 cakes. Greggs , we'll never leave you again!

I've been a loyal customer of this café for a while, but it’s disappointing to see the recent changes under new management. It seems like they’re cutting corners at the expense of the customer experience.

First, they stopped offering a complimentary drink to NHS staff with a bakery item purchase, which was a kind gesture and a small way to show appreciation. It's a shame to see this removed, as it made a positive difference for many regulars.

Then, they started charging an extra 20p for plant-based milk. I understand that non-dairy options might cost a bit more, but what’s disappointing is that they’ve switched to a cheaper plant milk and still implemented this additional charge. It's not only about the price—it feels like a step down in quality.

Now, they're even charging 20p extra to sit inside and enjoy your drink. A small seating fee might make sense in some contexts, but adding it on top of rising prices feels excessive, especially when this used to be a simple, welcoming spot to relax.

The charm of this café was its warmth and inclusivity. These small changes are unfortunate and make it feel like customer appreciation is taking a back seat to profits. I hope management reconsiders these decisions and remembers the loyal customers who’ve supported this place over time.

They don't take cash like most companies. Went elsewhere.

Paper cups. Why? Haymarket staff don’t know the names of the pastries. Ask me if it’s the right one. When it was wrong, it was my fault.
Not prepared to drink out of paper. Waste of trees.

Ole and Steen Victoria make the best coffee and are always so welcoming

Coffee served in cardboard cups, no other option
YUCK

I ordered a social cinammon roll and muffins in advance to take to a tea party, using the App. I added a comment about pick up time at 1:30 pm. When I arrived to the Westminster branch, the guy mentioned the pack was ready since 8:15am. We saw the order slip attached and it clearly said 1:30 pm.
It was my first time ordening from them, so I didn't thought immediately about the implications of food being packed for 5 hours.
Just when I opened the box 10 minutes later at my friend's house, and found the cinnamon roll was a mess! all cramped to one side; the cream chesse on top of the muffins was rock hard!
I realised the pack was left carelessly for half a day, no fridge and box verticaly, so gravity have enough time to ruin the roll.
I remembered the staff was slightly apologetic but he should have offered to replace the contents.
FIRST AND LAST TIME ORDERING HERE :(

Great device and lovely man named Conor

What a wonderful shop in Hampsted. I bought nice sourdough bread and been advice of every different kind . Super service very helpful and friendly!Big thank you for Sonia .
Anna

I don't usually like to complain about orders, as I know it can impact people's livelihoods. However, this is by far the most egregious mistake I've experienced on deliveroo from the greenwich branch (Order #7745). I paid nearly £30 for two items, one was missing half its contents and the other was entirely missing. No attempt to even contact me and explain why...

Jay at Northcote branch was the most attentive and friendly ! Thanks Jay, I will be back for sure!

The team at NORTHCOTE ROAD CLAPHAM Ole & Steen are awesome. Jay is super nice and always polite and cheerful. One morning she was working alone. All of her coworkers were either late or maybe they called in. I could tell this because my wife also works in a small cafe (not O&E). Jay handled it great. Still polite and still cheerful.

Very good cinnamon rolls and Shah our server was lovely very welcoming!