Olilo Avis 

A communications company that does what it says on the tin.
For about 3 years I have been trying to REJOIN a fibre to the house network, but was constantly being told it wasn't available by various companies that had taken over the original Giganet network. Olilo gave the same answer, BUT when Liam from Olilo contacted me following my review and told him the problem, he followed it through. After several emails I now have a new contract and looking forward to using their service.
This kind of service fills me with a lot of confidence about this company, and I don't normally leave reviews. Well done team.

Brilliant customer support - had an issue with the cityfibre kit a few days after install, raised a ticked with Olilo, and they managed to get cityfibre to attend and rectify the issue the next day - wow.
hands down the best experience I've ever had dealing with an isp.

After being with one of the major ISP's for more than twenty years, there was no loyalty in being a long term customer, pricing, service, latency, etc., had gone down the tube, unless you were in a new build area, or a new customer.
So I started looking around to find out what the alternative were, and having seen articles, and reviews for Olilo, I thought I'd take a look at their website. Reading through how the network was designed and built, who they were aiming themselves at, it really spoke to me. So I reached out for some additional information and James answered within a couple of minutes, which I really wasn't expecting.
As soon as I was in the last 60 days of my existing contract, I placed the order to switch. As it was a weekend, the OTS side of things were slow to go through, so I reached out again, and this time Aydan answered, and within a few minutes had pushed things through the system, OpenReach was booked for install on my chosen day, and the OTS information came through.
Fast forward a month, installation has been completed by a really brilliant engineer, and the service has been faultless.
I'll certainly be recommending Olilo to friends and family as they start coming out of contract and looking for a far better alternative.

After the news about Brillband I spoke with Milo who advised I reach out to the team over at olilo spoke with Aydan got to know him to see if they had the same vibe as brillband 😂 and showed him my current DNS hell he said yeah static IP for you and 2.3 and a new ont we got you covered 😂 and the discord is just a great laugh loving what you have created so far c at complain with this migration over at all I hope to with you guys a long time .

Switched to Olilo a few weeks ago from my ancient SOGEA service and the service and connection has been rock solid with consistent advertised speeds. The entire sign up process was simple and efficient through their website, their contracts are clear and easy to read, and the support available on Discord is fantastic, a great responsive team. Will be recommending them to anyone who asks me for a great ISP!

Whilst I didn't end up with Olilo being my ISP due to a very good offer from my current ISP after the line takeover was agreed, Olilo staff were friendly, helpful and extremely responsive.

I will absolutely be coming back when my current ISP decides customer loyalty isn't something they want.

The support and responsiveness are the best I have ever had from an ISP. Always keen to help and answer questions, they are great for newbie’s and IT hobbyists alike. No problems so far in 3 months having transferred from a big cable ISP who doubled my monthly bill overnight so voted with my feet. No regrets moving at all, wish I had done it sooner!!!

Liam has responded very quickly to all of my enquiries. His responses were good and got things working me.

I only signed up late yesterday and by first thing this morning I’d already had one‑to‑one communication, my router arranged, ordered, and booked for next‑day delivery. Every detail I needed was sent over without me having to chase anything.

It’s rare to feel treated like a long‑standing customer before you’re even connected, but Olilo have nailed it, efficient, personable, and genuinely refreshing. Really looking forward to getting set up.

Can't believe how easy it was to swap over and all done in two days the internet is rock solid and speed are far better that my old supplier.

Honestly, switching to Olilo has been a complete breath of fresh air. The broadband itself is absolutely solid, but the customer service has been a total eye-opener for me. You get so used to standard providers taking days to reply, but seeing a response within a few minutes (or sometimes even seconds) is still mental to me.

A big shoutout to Aydan especially!! He's been incredibly helpful, super quick to reply, and just a genuinely nice guy to deal with. It’s so rare to find a provider that actually treats you like a human and gets back to you in minutes. Honestly an amazing experience all round, I seriously couldn't rate the team here any higher (and I'm definitely looking forward to upgrading to that 1.6Gbps as soon as it becomes available)!

I work in IT so obviously have my own router and home lab.
Olilo is just perfect for my needs.
Support is the best I have ever seen.
Opened a ticket and got a real response in 2 mins.
No robotic responses, they’re straight to the point and can have a decent conversation in between the issues.
Keep up the good work gents.

I've been using Olilo for a site since SEP 2025 and have had zero issues since. The swap from the old provider was seamless and the service and support has been fantastic.

There was a slight issue with the original install but this was down to City Fiber and not the Olilo team.

With this positive experience I've now ordered Olilo consumer for my home address.

Highly recommend and love they offer two versions of their service to fit your needs (Consumer.olilo / Olilo).

I came across Olilo when I had decided I wanted to move away from Virgin Media HFC to Openreach FTTP. I joined the Discord community in advanced whilst I was considering other ISPs. They are a friendly tech focused bunch who you can have a laugh with. The staff are friendly, responsive and more than happy to answer any questions you have. I ordered my new service to run aside my Virgin line until it expires so I didn’t use the OTS in this case. The install was completed within 2 weeks of ordering and the OR engineer installed my ONT to a place of my choosing where I had pre drilled the hole for them. So far the service has been stable and I’ve been able to finally learn about and use IPV6. Having a static ip included on the prosumer plans is great for self hosting and I’ve also got an extra IP for just £1 a month which is very reasonable. If you’re looking for your next ISP or one that cares, Olilo is worth a try!

As a homelabber running web hosting and apps, I require a stable connection, low latency, and a proper static IP (no CGNAT issues). Olilo delivers on all fronts and provides exactly what tech enthusiasts need.

The customer service is top-notch. Staff like Aydan and Liam are friendly, highly knowledgeable, and always quick to respond to queries, even discussing technical details like /29 addresses and reverse proxies. They even offered to help to look for a VPS provider. The migration process via OneTouch Switch was also handled smoothly.

If you are looking for reliable, high-speed internet without the usual ISP hassle, I highly recommend Olilo. The 30-day rolling contract option is a great touch for peace of mind, too.

Dan Spare

Recently moved to Olilo after being let down by our old ISP during a house move. After 6 weeks of chasing them and Openreach (address issue with a new build ONT), I stumbled on Olilo from a Reddit thread. Where our old ISP was saying the new connection would take a further 21 days to activate (due to Openreach), Olilo were able to get us live within 3 days!

Their customer service and support so far has been fantastic – we're so relieved that we found Olilo!

Great Fibre broadband ISP (so far).

Order placed easily, installed today and no issues. ONT placed where required.

All communication is timely and clear.

My own router works great

Value for money 🤗

I recently signed up to Olilo.
The whole process was very, very simple with no issues what so ever. All went very smooth and everything happened exactly as expected and when they said it would. So far I cannot fault Olilo at all. Very friendly and helpful bunch of people. And they answered my Discord questions and tickets really quickly, sometimes within minutes, even at weekends and in the evenings. FTTP performance seems spot on with no speed or connection problems. I would highly recommend them. No regrets so far. 100% happy.

Absolutely 100% recommend. After been left in limbo by 2 separate Internet providers, left with no internet connection for over 4 days, and also without any communication from either company (Octaplus & The One Broadband) Olilo were there and not only got me back online they've also saved me money on my contract. Absolutely brilliant and the customer service is 2nd to none. Thank you Liam, may we never need to communicate again!