Olympuslondon Avis 

The jacket I ordered arrived late so I had no need for it. When I tried to return I was offered 30% off to keep with the 30% being credited to me OlympusLondon account. I was informed at this time a return would include a charge of 30% to check for damage of the jacket and the cost of postage, Royal Mail registered delivery, would be for me to pay. I still insisted on a refund and returning. They then offered 50% off, again, credit on the account not an actual refund, and keep the item. I asked friends and family if they would like the jacket and no one did, so I insisted on the return. Claire, from Olympus then supplied the address and asked me to forward proof of delivery, which I did. 1 week later the parcel was returned as the address does not exist!! Today my bank has returned the full amount for the jacket but I am £11 out of pocket for the waste of time return delivery!! Absolute scammers!!

DO NOT USE THIS COMPANY.
Don't be fooled by the photos, the quality is very poor or faulty as my orders were and so I tried to return them, and what a joke! They found every excuse not to give me a refund ! I gave up but that is what they want you to do! Do yourself a favour and don't bother.

WARNING - Poor quality products, ordered a jacket looks great in picture, not suitable, tried to return, I gave up on that, proved too difficult with back and forward emails, they even sent me another jacket in a larger size, so now have two of them which I don't want. They will be going in the jumble or being used to clean the car. Lesson learnt cheap import clothing.

I ordered two shirts advertised as Katana Japan Style Shirts made of "a premium cotton and linen blend".
At £22 each seemed a reasonable price.
Received two shirts made of - and labelled as - 100% polyester.
Have just demanded refund: will I get it...?

I so wished I had found reviews to read before I ordered from this company 😭
Absolutely shocking...
I ordered two jackets to see which I preferred, unfortunately neither were suitable.
Have never dealt with a company that do not provide a return service..
Emails back and to, just want to return and get a refund but all I keep getting is an offer of a credit to buy something else!
No way will I ever buy something of such poor quality from a company that can treat genuine people so badly..
As others have said, its a lesson learnt, and ongoing
it is disgusting that companies like this exist and get away with it

Horrendous company - supply an item with missing buttons, refused to accept responsibility, offered to return at my expense, totally crap company with staff who definitely don't have English as their 1st language - not fit to trade, so advise to all us avoid at all costs

Avoid avoid avoid

Ordered for my mom - awful synthetic badly made product m.

Started the returns process and was told over multiple emails that

1.they were a small business and returns damage them
2 Offered credit - after receiving an awful product
3. Told there would be a 30% restock fee
4. Told I had to send via special signed delivery
5. At no point was I given any details on how to return
6. Offered a 50% refund.

Took the 50% - lesson learned.

Started the returns process on 9ctober 24th received refund on November 25th.

As much I enjoyed communicating with Claire 🤣🤣 this is a Chinese outfit selling shoddy goods breaching all UK laws re distance selling.

DO NOT BUY

Whatever you do, do not engage with this company. The products are poor quality and look nothing like the advert. You will not be able to get a full refund on returned goods. You will go through a lengthy and painful negotiation trying to get your money back. It will be a most unpleasant and negative experience.

This company is morally bankrupt and hopefully it will be financially bankrupt soon too.

I ordered a blazer way back and never received it I only put one star so I could leave a review I emailed 2-3 times and never got a response shocking be careful order at your own risk

Arrived in a sealed zipped bag. Absolutely happy with my purchase. Would buy it in every single colour if I could.

I bought an item of clothing for my daughter which, unfortunately, did not suit her. I had read the returns policy before ordering and believed that a small deduction from the purchase price may be made if the item was returned. I DID NOT expect to be charged 30% of the price as a HANDLING FEE ( plus postage and packing). I have contacted the company to highlight the lack of clarity on their website with regard to returns. I will not use, or recommend this company to any of my family or friends and would advise others to proceed with care.

Do not buy from this website. 🤬
Bought a jacket which I did not like and I can’t return. They offered a 30% refund and keep the jacket. A few emails went backwards and forward with someone called Claire. This is all they kept saying. It felt like they wouldn’t take jacket back. At this point I’ve not heard anymore. So angry that this so called company are allowed to get away with this. Scammers!!

Awful delivery took 3 weeks then unable to get any replies regarding return.

The item is crap quality do not purchase

This company is awful, I bought a jacket after seeing it on Instagram and it really didnt suit me (which is fine) however, trying to return it is a painful experience - I am 2 weeks in to trying to return the item and every 2 days I get long emails back with apologies and offers of a 30% refund and I can keep the garment. I dont want to keep the garment I just want to return it.

They are charging a 30% "restocking" fee so buyers beware! I still havent had the address details to return the order back to!

Do not buy from this awful company. The items are seconds and of very poor quality from China. Not London.

Please DO NOT order from this company. Awful company, I wish I had look at reviews before purchasing myself.
Ordered one item, not happy, offered store credit, still not happy with product and told can’t resolve as per policy- only one resolution. Quality is terrible, not at all what is shown in pictures online. Service is terrible. VERY disappointing, how can this company not be banned from selling.

My mum ordered a size medium blazer which didn’t fit, she emailed the company and said she needed to return it as it’s too small. They advised not to send it back and would send her the size large. She received a 5XL instead of the large and she emailed the company to say she needed a large and offered to return both jackets for a size Large instead. She was told as they rectified the original mistake there is nothing they can do. My mum advised she would speak with trading standards. However, they are now ignoring her emails. Terrible service and a waste of money!!!!

DO NOT BUY ANYTHING FROM THIS COMPANY. I BOUGHT THE JACKET WITH THE KNITTED SLEEVES AND IT WAS CHEAP AND NASTY. I ASKED THEM FOR A REFUND AND THEY’VE GIVEN ME A 30% REFUND. IT SERVES ME RIGHT FOR BUYING FROM A FACEBOOK ADVERT. NEVER AGAIN.

absolutley fantastic service from this company from start to finish the jacket was sent quickly arrived really nice but a bit too small for me, i requested an exchange and was promptly told how to return and exchange a really easy to do and was very kindly told to keep the smaller jacket which u have given to my daughter, extremely polite and kind messages followed, cant wait to try the replacement as really good quality. Highly recommended,

If I could give 0 stars I would. My wife bought me 2 shirts for a holiday. The sizes were chosen from the website and checked against comparable shirts in my wardrobe. When they arrived the length would have fitted my wife who is 5’2” rather than my 6’1” frame. Interestingly there were no size labels on the shirts so we could not verify if the incorrect item has been sent. When we raised this with Olympus London they advised we could not be given a refund as they had been bought as sale items. They offered a credit store value to be used to purchase something else. So, we looked at a hooded vest top. Again we referred to their sizing chart and this time we checked it against the charts provided by MnS. We sized the item at the next size up, just in case. Item arrived and surprise, surprise it is too small again. It renders the vest as useless as the shirts. They have responded when challenged, but they say as we purchased the vest on a store credit there is nothing else they can do! Oh, and as with the shirts, the vest came without any size labels, so again no way of telling if this is even the correct item.