Omniplex Avis 

Very good experience in Nenagh Omniplex Courtney cox was our server and she was a pleasure to deal with very mannerly and friendly behind the counter will definitely be back 😊

My son accidentally booked the wrong day for cinema and by the time he realised it was too late to get refunded. I don’t know how such a well profitable company cannot refund or reschedule tickets. My son is a student and doesn’t have a lot of money.

Very disappointing experience at Omniplex Limerick today.

I brought my girls to see a movie, with the screening starting in just 10 minutes. We tried to buy tickets at the kiosk, but there were card payment issues being experienced by several people. Despite this, we were told the kiosks were working OK.

The kiosk had also locked the last three available seats, meaning we couldn’t complete the booking. We asked staff for help, but they refused to sell us the tickets and were not helpful in trying to resolve the issue.

It was extremely frustrating, particularly with the movie starting in 10 minutes and having two children with me. A simple issue that could surely have been resolved by staff instead resulted in us missing the movie.

Very poor customer service and a very disappointing experience. I would expect staff to make some effort to help customers when the cinema’s own kiosks are clearly causing problems.

Rip-off expensive cinema. No discounts for senior citizens. I paid €16.95 each for 2 senior citizens to watch a film in Omniplex Dooradoyle in Limerick. We wanted to see another film, but there was only 1 seat left when we went to pay at the cinema. It is difficult to see the seats booked already versus the available seats, on the website. The only reason I paid almost €34, to see the movie was that I didn't want people to be disappointed after travelling a long way. The seats were very nice. But almost €34 is a total rip-off. I won't be going there again.

I am raising an issue with the omnipasses. It's insane that having 2 people in the same household having an omnipass is made to be a much worse experience that if you just have one. How does that make any business sense.

Me and my wife can't book tickets together at the same time on the app. So there's a silly game each time we want to see a film of both having to get ready to book, then trying to organise exact seats together. We also can't book the double recliners. Because you can't book 2 passes one one device you also often get error messages about leaving a spare seat gap, when we wouldn't be, it's just because you have to book the seats separately.

We really like the new omniplex in Glasgow, but it's too much hassle each time to try and arrange tickets. Just jumping through hoops because the app lacks some basic functionality. We will be cancelling our passes unless this gets fixed.

I purchased 2 tickets on Tuesday for The Odyssey on Saturday evening in Nutgrove. My credit card was charged €29.9. I realised yesterday (Thursday) that I had not received a confirming email, although I had received a confirming onscreen message - which I had printed. I would have no record of what I had done if I had not printed the screenshot. Nutgrove has no record of my booking, although they have my money. That performance is now full, so they are refunding me. I have now booked to go to Movies@ instead. I am not impressed.
The assistant who replied to my email implied it was a mystery as to what had occurred - “this was approved by your bank but did not complete on our booking system”, but also implied it could have been my fault, as no apology was offered for the glitch in their systems operation.

⭐☆☆☆☆

I attended the 4:40pm IMAX screening of The Odyssey at Omniplex Mahon, Cork, Ireland on17 July 2026 and it was one of the most uncomfortable cinema experiences I’ve ever had.

The auditorium was oppressively hot for the entire three-hour film. This wasn’t a case of it being “a bit warm”—my bag of Oreo chocolate bites literally melted into a solid lump during the screening. Elderly patrons left before the film ended because they simply couldn’t tolerate the heat.

This was a premium IMAX screening of one of the biggest films of the year, yet the air conditioning was clearly unable to keep the auditorium at a reasonable temperature. If Omniplex knew the cooling system could not cope with the conditions, customers should have been warned before the screening and given the option to attend another showing or receive a refund.

Following my complaint, Omniplex apologised and acknowledged that their ventilation system was unable to maintain the level of comfort they would normally expect, but they offered no compensation despite accepting that the environment was not up to standard.

Customers pay a premium for IMAX and for a comfortable, air-conditioned cinema experience. On this occasion, Omniplex failed to deliver that service.

I hope Omniplex reviews its procedures so that customers are not left sitting through another three-hour screening in such uncomfortable conditions.

Never am I going to this cinema again.

Me and my friends that are all 16 went to watch obsession. When we were done paying for our tickets and food/drinks we went up to get our tickets scanned and to grab our food when the worker asked how old we all are. We all said our correct date of births but the workers apparently heard said one of us was to young even tho that friend was the oldest there. But even before we walked in and went up to the workers they were throwing us nasty looks. We spent over €90 and didn’t get half of our money back. Absolutely ridiculous and disgusting behaviour. Workers need to be fired. Don’t go to omniplex Wexford.

They do not highlight that you pay for your parking if you see a film that starts before 1600. Which is probably what most retired people like me do.
This means if I use my new Omnipass three times a Month (which gives me a saving on tickets of maybe £6) it cost me £4 if it's a short film or £6 if it's long. Which is an extra £12 minimum.

I am now trying to cancell my membership and complin.
This is not an easy thing to do. It's actually impossible if you log in via a browser as the contact Form does not work. Wasted a few hours trying to sort it

The Contact via the App does work but no idea if they will respond
It should be an easy process.

Exceedingly poor customer Support.

Hi Omniplex Team,

I’m writing to raise a complaint about an ongoing issue with your monthly subscription service. My partner and I both pay for monthly memberships, yet we’re unable to book seats together through the app. This has been happening repeatedly and has completely stopped us from being able to book our visits properly.

The whole point of a cinema subscription is convenience and being able to enjoy films together. Instead, the app is preventing us from selecting seats side‑by‑side, which makes the service unusable for us.

Unfortunately, because this hasn’t been resolved, I’ll be cancelling my membership once my three‑month minimum term ends. We originally came from Odeon, and at this point we’ll be returning there where booking together has never been an issue.

I’d appreciate confirmation that this complaint has been logged and that the booking problem is being investigated.

Thanks,William

we went to omniplex Wigan cinema to watch the rugby with some other family members and it was great, we was in the second screening for the rugby final and everything ran really well, food vouchers to enjoy included in the ticket, staff all great at they’re job and was amazing under all that pressure, seats and screens are always clean and the people at the front doors always have a smile on they face, thanks to the team

Temperature in cinema very cold
I asked a staff member to adjust it and it was never done
I attended the cinema tonight

This is not even worth a star its just the least i can put. Me and my friends who are over 16 bought tickets to obsession and food. When we went up to the counter the lady was extremely rude and didn't even say anything expect show me your id. Who is 16 and carries id on them. They wouldn't give a refund for anything. They said it was a 'new policy.' Never come here unless you want to be scammed. 0/10

This review is for Waterford Cineplex and how cold it is in the seats in Screen 3 Row E.
Went to see new Michael movie with my partner and her son. Went in and cinema seemed nice and warm and recliner seats great. However an hour into the movie and cold air started to blow down on us and we had to put our jackets and anything we had with us to try stay warm. After movie I complained to a supervisor which to be honest was a waste of time, he said there air to water system blows cold air back in and it happens to be over the seats we had. When buying the tickets online they do not say this will happen, but give those seats for 9.95. The Supervisor was asked could I leave my number and name so the mamger could get back to me about my complaint and he said no. Very poor customer service and my advice to anyone going to that cinema avoid it or bring blankets if you buy tickets for the front row.

Horrendous company. The pricing is blatant gouging for what is already overpriced food and tickets. Their membership scheme is full of ridiculous restrictions, especially during the first three months, and you can only see each film once.

Trying to book seats separately is a nightmare. Their website won’t allow a single seat to be left on its own, which means if there are two seats next to your friends or family but one would be left empty, the system simply blocks you from booking. So even if seats are available, you can’t actually sit together.

Customer support is completely useless. The staff appear poorly trained and unable to resolve even basic issues. Every query seems to end with the same “solution” – offering to cancel your membership instead of fixing the problem.

Overall, an incredibly frustrating experience. Avoid like the plague.

Bàite was class

Roscommon town.
The second time I'm trying to buy a giftcard in person, I arrive to the shop, staff inside, lights on, and when I try to call them they just wave their hands from the till like monkeys.
If they would at least come by the door to talk to me. Just want a gift card

I would rate it 0 but that’s not an option so I have to give a one. My friends went into omniplex cinema today to watch scream 7 they payed for there is pickets and went up to till and weren’t aloud in bc they didn’t have a picture of their passport since when is the cinema becoming the airport. They are over 16 and weren’t aloud in.BUT THE TERRIBLE PART WAS THAT THEY DIDNT GET TO WATCH THE MOVIE AND DIDNT GRT THEIR MONEY BACK

Very nice cinema experience. Representatives can make the queueing a little bit tiresome. Well maintained and fair prices.

Dreadful process and staff.

Attended Dundalk today with my 2 kids and their friends. Queued up ordered everything at the kiosk inside the door and then had to go and que up again for collection at a seperate section(where there was only one girl working and quite a wait), only to find that 1 of the small drinks hadn’t been included. Staff refused to add it to the order (very dismissive) and instead pointed me to a ‘cash only’ till or back to the ordering kiosk to Que up again, place my order there for the missing drink, get my receipt and then bring it back to the collection section to quebip for a 4th time.