Omniplex Avis 

Enshittification in action with the omnipass.

Have a good product that gets worse over time while charging more for it. First an overall price increase for the omnipass then, swiftly followed up by charging extra for the seats that don't cause you to crane your neck to view the movie.

Brucie bonus for also removing the freestyle refill machine.

Been a member for 3 years, used my pass for the first time in a while today and it no longer gets you a ticket, there are additional fees to pay each time. Omnipass no longer gives you access to anything included. Will be cancelling this

Changed the omnipass without even asking. Falsely advertised a flat-rate monthly fee and then undid it when I was 4 months in. Terrible company. No respect for loyal customers.

DISGRACEFUL charges. My omnipass members (currently 18euro per month) are now being made pay an extra 3-6 euro for certain seats, with only the front row or two untouched. Non omnipass members are expected to pay 16euro per ticket?! Absolute nonsense. Recliner seats can only get you so far. Popcorn is ok but almost always tasteless, and not made fresh, just pre packed. Avoid.

I am utterly disappointed in omniplex. I have been with omniplex for about 6-7 months now and have to pay 17 euro a month X2 which I thought was great value considering how much me and friends enjoy going to the cinema, to my surprise before booking a seat I was being charged 2 euro??? It may not seem like much but people with omnipass should not be getting charged as the whole point of the omnipass is to be able to get free tickets but pay the 17 euro a month. I, as many others will be revoking my omnipass and hope to join back if this additional charged is removed.

Used to enjoy going here frequently but agree with the general consensus that charging additional fees on top of a monthly subscription isn't great for business in the long-term. Have cancelled my Omnipass along with many others in the area. Would happily rejoin if it went back the way it was so please let me know if it does.

The cinema as a whole was fine what i have a problem with is the price gouging on the ticket price depending on where you sit in the cinema, up to a difference of 4 euro from my seat and the one in front of me ,it's time to Cosy up with the firestick,

My Omnipass, which I pay at the "Gold" level. €17.95 per month, times 2, as I like to bring someone with me, now charges me an extra €1 or €2 per seat, unless I want to sit at the very front of he cinema. So I've gone from being a valued customer, with the choice of great seating, to a customer who has to choose the worst seats, or I pay extra. I'm sitting at the very back, it's dirty, popcorn on the floor, peoples rubbish, and seats out of order, covered over with notes on them. It's a disgrace to charge extra to the highest level of paying customers. I've cancelled the 2 monthly payments, and until the charges disappear, I won't be renewing.

Prior to a few weeks ago I would have given a 4 star review however due to their recent price hike and on top of that dynamic seat charges I will no longer be using omniplex. Everyone should boycott their greedy price increases. Nothing short of disgraceful. I along with my wife and 3 other friends will be cancelling our platinum membership.

As a Myomnipass Premium customer and the additional perks not available at my Cinema I was downgraded to Standard. Now I have to pay £3 extra for Maxx Standard seating and £2 for standard screenings. Greedy Omniplex could have kept the customer on the premium monthly tariff, but would rather fleece you for extra cash. Membership cancelled by four of my family members. You’ll regret that move Omniplex. Look forward to seeing how this develops and what steps they take to rectify.

Overpriced Omnipass
I have been an omnipass holder for just over one year now. Recently they upped the prices from €14.99 a month to €17.99 a month. To me, this was a reasonable price change as the recliner seats were always more of a luxury, which is the difference between the prices. However, it has come to my attention that the prices have changed again. Mon-Thurs movie showings are unaffected but Fri-Sun has been completely altered to suck money out of loyal customers. If I want to buy a recliner seat I have to pay €6 extra on top of the €17.99 that I pay every month. If I would like a STANDARD seat I have to pay €4 if in the middle or €2 extra. This is utterly ridiculous. As a student the only time I can go to the cinema is Fri-sun and omnipass is taking advantage of this. I will revoke my pass if this does not change and I will encourage the many others who have the pass to do the same. Now I believe the pass is useless because of some money hungry companies.

Me and my 6 other friends where at the cinema the other day ( Thursday 24th April 2025) we where purchasing a ticket for the 2:30 movie Snow White all of us are 14 and expect for 2 girls who had just turned 15, those girls both bought adult tickets which was fine then when the rest of us where purchasing our tickets we asked for a child’s ticket the woman than said no children have to be under 15 in a rude tone, we explained how the rest of us are 14 she said no we are not and wouldn’t give the child’s ticket. It’s not the ticket I’m most upset about it’s how rude and disrespectful she was she seems like she didn’t want to be at work at all and that we where bothering her (which Ik working can be hard but I didn’t force her to work there) I was also upset about how she presumed our ages one of the girls was only after turning 14 less than a month ago overall we were all very upset and had very bad experience.

1530 minecraft movie 13th April. Here my 6 year old was asked by staff to not talk as loudly. To the customer who complained with the rod shoved so far up your snobby arse and your mute children, kids will be kids in a kids movie....

I Go here every few weeks to the omniplex cinema in Mahon point ,Went today and it was colder inside than outside . Was frozen even tho I had a heavy cardigan . Next time I go I’ll bring a blanket as this is not the first time I’ve been cold in this cinema . You would think at the price it costs they would at least put on the heating it’s very disappointing.

Absolutely disgrace never i will come here again. Worst place ever.

This is absolutely outrageous! A group of young kids, just trying to enjoy the Minecraft movie last night (5/4/25), got kicked out for laughing and having fun at the movie. It’s hard to believe that a full row of people who clearly knew each other were removed while others, who were actually disrupting the film, faced no consequences. The manager's aggressive behaviour by shouting and cursing at this young group, and even threatening to call the Gardaí is completely unacceptable. This group was simply following the lead of others who were enjoying the experience. This situation was an embarrassment for Omniplex Roscommon and obviously need to consider the experience and attitude of the staff they employ. It's disappointing and embarrassing to see such poor treatment of customers at OMNIPLEX ROSCOMMON, a cinema, which we longed for so long in the town.

Wigan Omniplex rip off
Initial 3 month price was soon increased then further additional costs to sit in any but the worst seats. Sorry but we’re too d cd any in Wigan and we won’t put up with it. Wife and I have now cancelled, doubt we’ll be back. Greedy little piggies

The lady asked me what drink I would like I tell her " 1 slushy Fanta and one coke zero" she hands me 2 mixed slushies I tell her what I ordered and she gives me 2 coke zeros and than I repeat my order for the 4th time to her and she poors out the 2 slushies in front of me and starts yelling at me, I ask for a manager and she makes me walk over to him and he didn't help at all he gave me the quote " silent treatment" and than finally speaks to us and says you changed you order 7 times when she mixed up the order 2 times and asked us very rudely to leave when we bought tickets and refused to refund us, 1 star (dundalk)

Impossible to cancel or get hold of anyone directly.
I have paid the 3 month minimum and want to cancel my subscription as I have moved away from the area. Have messaged using the online form with zero response, and am unable to cancel from the manage subscription page. If they charge me again I will file a chargeback from my bank.

When you opened your cinema in Wigan I jumped at the opportunity to have an OmniPass and couldn’t wait to enjoy cinema again as it’d been a while since we’d had a nice cinema. However, you’ve just got so many things wrong. Firstly, you led people to sign up for the OmniPass at £12.99 a month and forced us to sign up for a minimum of 3 months. However, after month one you put up the price to £15.99 a month. I naturally believed I would still have mine for the original price as I’d signed up from the start, but after looking back over my bank account it’s clear now that you started charging me £15.99 from month two!! I signed up at £12.99, not £15.99 and the fact you’ve done that without even consulting me is terrible customer service. The fact I was contracted to 3 months before I could cancel, but you went ahead and altered the price from month 2, it’s just really bad for you to have done that.

Not only this, but you’ve now added a fee to the seats?! What are you doing!? Do you not have anybody working for you that knows about customer retention and satisfaction? You could genuinely write a ‘How to’ on annoying customers. The issue with the additional fee is bigger than what you think though. Customers are booking the free seats, but then sitting in the seats with the fees, causing disruption during the film and bringing about an unsettling atmosphere in the cinema. I went to watch Gladiator 2 yesterday and a group of younger lads couldn’t sit in their purchased seats because some older lads had sat in theirs. They then were separated either side of my friend and I, to which of course we offered to move to allow them to sit together. However, then we were on edge thinking perhaps we too were now in somebody else’s seats. It’s just chaotic and a genuinely awful idea.

Following on from the disruption during the film, the idea of a beer during the film is attractive to some, but when it’s taken advantage of it quickly becomes a problem. There were 3 really loud men at the front of the screen constantly up and down purchasing beers and stumbling back to their seats, speaking loudly and dropping their glasses. If you’re going to allow people to buy alcohol, it should surely be limited to avoid a club-like atmosphere during a somewhat sacred place like the cinema screen itself? At the very least, you need to reassess how good an idea it is to allow glasses into the screen – the simple alternative is a plastic cup, surely? Not only was there disruption in the ways I’ve described, but also obnoxious people sat in the cinema laughing, talking loudly, and just making the experience of the cinema truly uncomfortable for everybody around them. Why aren’t attendants going into screens to check on cinema etiquette and asking people to leave or at the very least issuing warnings? It’s just a free for all.

Finally, I purchased a drink for £5.40. I’ll say that again, £5.50. Five pounds and 50 pence. I went brought the cup back to the desk convinced that it must be free refills – it is not. This is extortion, genuinely, and I think it’s only right to report this to some sort of trading standards. I assure you I will be taking in my own drink from now on. I even asked for a tap water a couple of weeks ago because I’d forgotten my bank card, but this needed to be authorised by a manager. Tap water! This surely ought to be something customers should be able to request without manager approval or charge? I was told this is usually not allowed. Just awful to treat people like this.

Oh and put the heating on. It’s always freezing cold in the screens. Maybe put some of the money you steal from customers towards it?

I’m gutted that OmniPlex has turned out to be such a terrible cinema experience, but I guess Wigan will have to await a new cinema once the town centre is complete.