Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 1 sur 5 étoiles

I had a terrible experience with OneKids. I bought two pieces for my granddaughter, but they were too small for the dress and the sweater was too thick for the weather. I requested a return sev... Voir plus

Noté 5 sur 5 étoiles

I had a great experience shopping for kids’ clothing from ONEA Kids! The quality of the clothes really stood out—soft fabrics, comfortable fits, and durable enough for everyday play. The designs are a... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I had such a great experience with ONEA Kids! The outfits they sent for my children were absolutely adorable and great quality. I love that their pieces work for both special moments like photos a... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Love Onea Kids clothing. It's so cute! Nice, soft, and quality materials, and kids actually love wearing them, which is most important. No fighting over clothing anymore!

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de vêtements pour enfants

Écrit par l'entreprise

Welcome to ONEA for Kids NYC's premier women-led Children's Store offers eco-friendly, organic apparel for babies, toddlers, and big kids, ideal for modern, environmentally aware families.


Coordonnées de contact

3,9

Bien

TrustScore 4 sur 5

129 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 85 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 2 sur 5 étoiles

Slow delivery

I am pleased with the shoes I ordered for my granddaughters however it took 3 weeks for delivery. That is too long for items that were not back ordered. I will probably not order from this company again.

26 janvier 2025
Avis spontané
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Réponse de ONEA Kids

Thank you for your feedback. We're glad you liked the shoes! We apologize for the delay; due to high demand, items often sell out and get backordered quickly. We're working diligently to improve our processes for faster delivery in the future. Your understanding is greatly appreciated!

Noté 4 sur 5 étoiles

I have ordered two dresses for my…

I ordered two dresses for my daughters for a wedding

I was concerned initially as the order had not been shipped in the time frame as advised.
Although there was a delay in communication when trying to track my items. I would say the service manager was really helpful and informative. When my items arrived the dresses were beautiful.

I would just say that the delivery time is a
lot longer so order in advance but the items are really pretty.

6 janvier 2025
Avis spontané
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Réponse de ONEA Kids

Kiran, Thank you for your thoughtful review! We truly appreciate your patience and understanding regarding the shipping delay. We're glad to hear that our customer service manager was able to assist you and that you loved the dresses! Your feedback about ordering in advance is valuable, and we'll continue working to improve our delivery times. Thank you!

Noté 1 sur 5 étoiles

I ordered 2 outfits for my grandsons…

I ordered 2 outfits for my grandsons size 7 and size 2T I got notice the 7 and 2 T was delivered unfortunately only the size 7 was delivered I emailed the company they sent me another size 7 but still no size 2T I want matching for my grandsons the outfits short pants with suspenders with embroidered toy soldiers is great but I need the size 2 T that I ordered and paid for still not received

4 janvier 2025
Avis spontané
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Réponse de ONEA Kids

Hello Leslie, we sincerely apologize for the mix-up with your order. As we've previously communicated via email, the correct size 2T outfit has been dispatched to you. Additionally, there's no need to return the extra size 7 item—it's yours to keep.

We appreciate your patience and understanding in this matter. If there are any further issues or if there's anything else we can assist you with, please do not hesitate to reach out.

Noté 5 sur 5 étoiles

Lisa was extraordinary!!!!

Lisa was extraordinary in her customer interaction. I highly recommend Onea Kids clothing as a super quality product and am so impressed with their customer interaction. My thanks, Lisa, for making this a wonderful experience.

9 novembre 2024
Avis spontané
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Réponse de ONEA Kids


Thank you for your kind words! We're thrilled to hear about your positive experience with Lisa and appreciate your recommendation. Thanks again, and we look forward to your next visit to Onea Kids!

Noté 1 sur 5 étoiles

Just horrible!

Just horrible!
Their sizing is off- very small. Return is extremely hard and deliver time could take months! Stay away from it and do yourself and your baby a favor.

7 novembre 2024
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Réponse de ONEA Kids

Thank you for your feedback, Naomi. We couldn't locate any correspondence from you in our customer service records to review your experience. Please reach out to us directly at hello@Oneakids.com, and we’ll do our best to resolve any issues promptly and smoothly.

Noté 3 sur 5 étoiles

I first had issues regarding an order…

I first had issues regarding an order and not getting responses. However, all issues have been very satisfactorily resolved. The item I got is very well made and looks exactly like the picture. The only thing I would recommend if you place an order, place the order well in advance before you need it.

24 octobre 2024
Avis spontané
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Réponse de ONEA Kids

Thank you for your feedback Beckey! We're glad to hear that all issues were resolved to your satisfaction and that you're happy with the item. We appreciate your recommendation and will continue working hard to ensure a great experience for all our customers. Thanks again!

Noté 1 sur 5 étoiles

Poor quality

Poor quality. With the price, I was expecting a high quality dress for my toddler. But what I received looks cheap. Very disappointing.

22 octobre 2024
Avis spontané
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Réponse de ONEA Kids

Dear Naveen, We're sorry to hear about your disappointment with the quality of the dress. Please reach out to our customer service team at hello@oneakids.com, and we will be happy to assist you in resolving this matter. Thank you for bringing it to our attention!

Noté 5 sur 5 étoiles

Hello I recently placed an order for…

Hello I recently placed an order for couple of items for my grandson
I received a duplicate item when I contacted them ther immediately shipped the other item and let me kept the duplicate at no cost
I am so pleased with the little outfits are Gorgeous!!!
And customer service the best!!
Thank you Kelsey can’t wait to place another order before Christmas

Cynthia De Simone

19 septembre 2024
Avis spontané
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Réponse de ONEA Kids

Thank you so much for your kind review Cynthia! We're thrilled to hear you're happy with the outfits and our customer service. It's wonderful that everything worked out with your order, and we’re glad you enjoyed the experience. We can’t wait to assist you again for Christmas! 😊

Noté 5 sur 5 étoiles

Happy Customer

Nano Sterling, customer service manager, was remarkable. It is so sad when good service stands out, but I am so pleased. She just had a personal touch that made me feel safe in my business dealings with them, not usually the case any more. And the baby sweater I ordered and received was above my expectations. Adorable and so soft. AND I got it on sale. Will definitely keep doing business with this company.

23 septembre 2024
Avis spontané
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Réponse de ONEA Kids

Thank you so much for your lovely feedback, Susan! We are happy to hear that Nano made your experience such a positive one.
We really appreciate your support and look forward to having you as a valued customer for years to come.

Noté 5 sur 5 étoiles

ONEA is one of the best choice for the…

ONEA is one of the best choice for the little ones the materials are keeping the quality and the designs are pretty and standard .It should be a good choice
I needed a resize on my order they were so cooperative they understood my concern and I got my resize without any cost .it is much appreciated.
Thank you kelsey ….

11 septembre 2024
Avis spontané
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Réponse de ONEA Kids

Thank you for your review Sandra! We're so glad to hear you're happy with the quality and designs, and that our team was able to assist with the resize. Your appreciation means a lot to us!

Noté 5 sur 5 étoiles

I've been purchasing from ONEAKIDS for…

I've been purchasing from ONEAKIDS for my kids, and the quality is outstanding! The clothes are durable, soft, and perfect for active children. I love their trendy designs and practical features. Shipping is always on time, and customer service is excellent. Highly recommend for stylish, comfortable kids' clothing!

5 août 2024
Avis spontané
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Réponse de ONEA Kids

Thank you so much for your kind words and for being a loyal customer Jessica! We're thrilled to hear you're happy with the quality, designs, and service. We truly appreciate your recommendation and look forward to serving you again!

Noté 5 sur 5 étoiles

I bought a flower girl dress for my…

I bought a flower girl dress for my daughter, and it’s perfect! It arrived on time, and the quality is amazing. The material is soft and comfortable, and the dress looks beautiful. It fit her perfectly and she loved wearing it. Great buy for any special occasion! Thank you Onea Kids 🤩

7 septembre 2024
Avis spontané
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Réponse de ONEA Kids

Dear Alice, Thank you for your lovely review! 🌸 We’re so happy the dress fit your daughter perfectly and that she loved it. We’re glad the quality met your expectations. Thanks for choosing Onea Kids! 😊

Noté 5 sur 5 étoiles

Beautiful dress and great customer service!

I ordered the most beautiful special occasion dress for my daughter and it was perfect but slightly too big. I emailed and requested an exchange. Kelsey was very responsive and stayed in contact with me throughout the process with updates of receiving the bigger sized dress and shipping out the smaller size. I was worried I would not get it in time since we are in the middle of an out of state move with the event taking place a week after we arrive at the new location. It arrived quicker than I expected and fit my girl perfectly. Great customer service and stunning, quality work! Thank you all!

3 septembre 2024
Avis spontané
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Réponse de ONEA Kids

Thank you so much for your kind words! We're thrilled to hear the dress worked out perfectly for your daughter and arrived in time for your special event. We’re glad Kelsey could assist and make the exchange process smooth. Your feedback means a lot to us! Best wishes with your move and the event!

Noté 5 sur 5 étoiles

Excellent customer service

Excellent customer service!
Nano was very helpful in assisting with a return request. She was responsive and kept providing me with different options until I was satisfied. I will consider purchasing from this store again in the future.

28 août 2024
Avis spontané
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Réponse de ONEA Kids

Thank you so much for your kind words, Ava! We're thrilled to hear that Nano was able to assist you effectively and provide you with the options you needed. We look forward to serving you again in the future!

Noté 5 sur 5 étoiles

omg dress end shoes was perfect for my …

omg dress end shoes was perfect for my baby girl! every birthday l will order from onea kids. color size everithing best cuality thank you @oneakids

23 août 2024
Avis spontané
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Réponse de ONEA Kids

Thank you so much, Monika! We're thrilled to hear that everything was perfect for your baby girl's birthday. Looking forward to celebrating many more special occasions with you! Thank you for choosing @oneakids!

Noté 1 sur 5 étoiles

Bought dress for my grand daughter s…

Bought dress for my grand daughter s first communion. The dress looked luxurious and looked exactly what I was looking for. So I thought until I received it. The dress looked cheap and nothing I would ever dream of having my granddaughter wear. Will not be using this company again

7 juillet 2024
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Réponse de ONEA Kids

We sorry to hear about your disappointment with the dress you purchased for your granddaughter's first communion. We value your satisfaction and have made an effort to resolve this issue promptly. We've tried reaching out to you both by email and phone to discuss a resolution, including refunding your order without requiring a return of the dress. Please check your email for our messages or reach out to us directly so we can make this right. We hope to hear back from you soon.

Noté 5 sur 5 étoiles

Great customer service

Great customer service! I ordered a dress for my daughter from onea kids, it is a little defective. I contacted them through email, Kelsey responded to me right away and she issued me a full refund and let me keep the dress. She is very professional and polite! I really appreciate her help!

14 août 2024
Avis spontané
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Réponse de ONEA Kids

Thank you for your kind words! We're glad Kelsey could assist you promptly and resolve the issue to your satisfaction. If you need any further assistance, please don't hesitate to reach out. We're here to help!

Noté 4 sur 5 étoiles

Don’t respond to emails for return

They responded when they saw the unfavorable review. But they definitely resolved the problem and issued me a refund.Their clothes is adorable but size down.

4 août 2024
Avis spontané
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Réponse de ONEA Kids

Thank you for your feedback. We're glad to hear the issue was resolved, and we appreciate your advice on sizing. We're always here to help if you need anything in the future!

Noté 1 sur 5 étoiles

Terrible!!

Not one item sent is the size I paid for. Everything is 2-3 sizes larger.
I ordered 12/18 months and received 3T and 8 and one item has no size- but would fit a toddler.

9 juillet 2024
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Réponse de ONEA Kids

We sincerely apologize for the inconvenience caused by the incorrect sizing of the items you received. We understand how frustrating this must be and appreciate your patience as we work to resolve this issue. We are already processing your claim and will ensure the correct sizes (12/18 months) are shipped out to you as soon as possible.

Thank you for bringing this to our attention, and please rest assured we are on top of this matter.

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