One Legal | An InfoTrack Company Avis 

442
•
TrustScore 1.5 sur 5

1,3

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Customer service experience was absolutely terrible. It was insulting. They refused to answer any questions as simple as what is my order number. Run from this service. The worst corporate and... Voir plus

Noté 1 sur 5 étoiles

I submitted court forms online and they were rejected by the court. Tried again and rejected again. Apparently there is very specific formatting and upload requirements that aren’t highlighted d... Voir plus

Noté 1 sur 5 étoiles

They do not generate a proof of service when e-filing this is a basic thing that multiple other e-filers provide. When I talk to support they blamed it on rules of court but could not point me to an... Voir plus

Noté 1 sur 5 étoiles

Horrible SERVICE! You DO NOT want to use their services. THEY ARE VERY UNORGANIZED. They created second case numbers on multiple cases due to their incompetence. They promise resolution and keep you o... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Services juridiques

Écrit par l'entreprise

One Legal is the most comprehensive online court filing and process serving tool in the U.S. Easily submit and serve court filings, manage case documents in an accessible and easily searchable portfolio, and reduce the risk of error or rejection with our powerful compliance features. Learn more at onelegal.com


Coordonnées de contact

1,3

Mauvais

TrustScore 1.5 sur 5

442 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

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Tous les avis

(442)

11 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Rodriguez Law Group

Rodriguez Law Group, Inc., a firm in San Gabriel has been doing business with One Legal for many years now. They have great customer service and quality work. Thank you!

14 août 2020
Avis spontané
Noté 4 sur 5 étoiles

efficient filing

efficient filing. Usually have positive experience with customer service. Only issue is long hold times to get through to customer service.

5 août 2020
Avis spontané
Noté 1 sur 5 étoiles

Don’t use!

The service is unbelievable. They overcharge you and when you try to get assistance from a manager. They do not ever call you back. I have left messages when I used them earlier this year. I will never use this service again.

15 mai 2020
Avis spontané
Logo de One Legal | An InfoTrack Company

Réponse de One Legal | An InfoTrack Company

DC,

I'm really sorry to hear that you had a negative experience. If you were not able to resolve this matter, please contact us so that we can look into it for you. You can contact our Customer Support Team at 800-938-8815 or email support@onelegal.com.

-One Legal

Noté 1 sur 5 étoiles

Locked out 40+ times on this account

Locked out 40+ times on this account. On hold for so long it is ridiculous. I am on a deadline, as in statute of limitations. WTH??? The courts themselves need to let clients file directly, but they're a bunch of zombies & have no clue and or do not care. E-filing companies are useless middle-men that are completely redundant and should have never been created, but does anyone at the courthouse have a clue? Of course not. I have sent numerous e-mails, have changed passwords, credit cards & e-mails in an attempt to fix the problem, but nothing Works! First time filing IN PRO PER & due to Covid 19 court closures, no information as to mail in or drop box any docs in case of a computer break down, back logs or just plain incompetence.

14 mai 2020
Avis spontané
Noté 1 sur 5 étoiles

I've been using one legal for years now…

I've been using one legal for years now and have been pretty happy with their service; however, beginning 2020 I have had ridiculous issues with using their site and them charging outrageous prices. For example due to some quirky issue on their site, one of my e-filings was submitted as a paper filing, which was rejected by the courts because it need to be e-filed. One Legal charged me $180 just for taking it to the court (same day, which I didn't select either) and said it would've been more if the doc was accepted! The prices are absurd and I'll be using anyone else.

19 février 2020
Avis spontané
Logo de One Legal | An InfoTrack Company

Réponse de One Legal | An InfoTrack Company

Hello,

We are so sorry to hear that you had issues with our services.

If you would like to follow up to discuss how we can help with this issue in particular, please feel free to email us at feedback@onelegal.com.

We will be passing on these comments to the rest of our team. Thank you for taking the time to share.

Regards,
The One Legal Team

Noté 5 sur 5 étoiles

Helped an old lawyer learn a new trick

Today, after 53 years, I had to file a complaint with e-filng for the first time. I had no idea how to do that and the clerk at the courthouse had refused to accept the complaint. I was faced with a statute of limitations. Alex and Karen were so very kind and patient as they taught me how to do it. They are both a real credit to One Legal. J. Michael Brown

19 février 2020
Avis spontané

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