For anyone considering ONErpm: submitted an album and selected a release date through their system. That date was missed on their end, and since then I've been trying to contact support to fix it wit... Voir plus
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Lisez les avis des autres
I had a very frustrating experience with this distributor. I uploaded a release four weeks ahead of schedule, but the track remained stuck in “Pending” with no resolution. Due to ongoing issu... Voir plus
ONErpm is not good. support takes forever to reply, correcting typos are IMPOSSIBLE. once you type the track title, if u try to edit it, it shows edited temporarily but is stuck to the first error, do... Voir plus
L'entreprise a répondu
It used to take 2-3 days to withdraw the money available on my account few years ago. Now it takes weeks and have always to contact the support as it looks there is no action.. very annoying. I co... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
A powerful self-service platform providing a full suite of automated marketing, promotional, accounting, and business intelligence tools and solutions giving creative professionals full control over the distribution workflow.
Coordonnées de contact
Scholes Street 74, 11206, Brésil
- onerpm.com
1,4
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155 avis
N'a pas répondu aux avis négatifs
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Extremely Disappointed with ONErpm's Lack of Responsiveness and Failed Delivery Promise
I am utterly disappointed with my experience with ONErpm. Despite their claims of providing excellent support and delivering music to all stores, my recent encounter with their services has been nothing short of a nightmare.
To begin with, I submitted a support ticket regarding my songs that were supposedly "delivered to all stores." However, it has been an excruciatingly long time, and I have yet to receive any response from their customer support team. The lack of communication and support is simply unacceptable and reflects a profound disregard for their customers.
As an artist, having my music available on various platforms is crucial for exposure and potential revenue. ONErpm's failure to release my songs has significantly hindered my progress and potential success. It is frustrating and disheartening to see that despite their claims, they have failed to fulfill their basic promise.
Furthermore, the complete lack of transparency and accountability from ONErpm is appalling. They provide no updates or explanations for the delay in releasing my songs. It feels like they have taken my music hostage, leaving me with no control or information about the status of my releases.
I had high expectations when I chose to work with ONErpm, as they positioned themselves as a reliable and efficient distribution platform. Regrettably, my experience has shattered those expectations. Their inability to respond to support inquiries and their failure to deliver my music on time have left me feeling frustrated, unheard, and neglected.
I strongly advise against using ONErpm for any artist or musician seeking reliable distribution services. Their lack of responsiveness, unfulfilled promises, and poor customer support are inexcusable. There are plenty of other reputable distribution platforms available that prioritize their customers' needs and maintain effective communication channels.
In conclusion, I cannot express my disappointment enough with ONErpm. Their failure to respond to my support ticket and deliver my songs on time has been a deeply frustrating and regrettable experience. I would strongly recommend looking elsewhere for reliable and professional music distribution services.
1 juillet 2023
Avis spontané
Réponse de ONErpm
Hello, Toto!
We are sorry to hear that. Could you contact us opening a ticket in your ONErpm account with the title "Trustpilot", please? Usually it takes less than 2 business days to our support team to answer a request and they will be glad to help!
You can also clarify your doubts, through our FAQ (https://onerpm.com/support/faq) or even our blog (https://blog.onerpm.com/).
Great experience all around!
26 juin 2023
Avis spontané
Réponse de ONErpm
Hello, AleUni!
We are very glad to hear that ^-^.
We're always trying to improve our service and platform, it's always good to know we're on the right track.
Thank you for the partnership.
Poor customer service
Poor customer service. Signed an agreement with label 2 months ago, asked 5 times to take my all releases down and they are ignoring my requests just by answering to another questions that I didn't ask. I do not recommend to use this service.
22 juin 2023
Avis spontané
Réponse de ONErpm
Hello, Max!
We are sorry to hear that. Could you contact us opening a ticket in your ONErpm account with the title "Trustpilot", please? Usually it takes less than 2 business days to our support team to answer a request and they will be glad to help!
You can also clarify your doubts, through our FAQ (https://onerpm.com/support/faq) or even our blog (https://blog.onerpm.com/).
Nada bueno de esperar de otra…
Nada bueno de esperar de otra distribuidora free, aunque se quedan con un 15/25% de regalías, un verdadero desastre el soporte de ayuda, nunca entienden al usuario, no aceptan música con samples..?? inentendible, hoy día toda la música esta echa a base de samples e instrumentos, fala de transparencia en las analíticas, el primer año te pagan muy bien las regalías luego te lo bajan muy sospechosamente a menos un 50% off, nada confiable no le recomiendo en absoluto.
14 mars 2023
Avis spontané
Réponse de ONErpm
Hello, Jorge!
We are sorry to hear that. Could you contact us opening a ticket in your ONErpm account with the title "Trustpilot", please? Usually it takes less than 2 business days to our support team to answer a request and they will be glad to help!
Payment for streaming stores is made on a pro-rata basis, that is, it is an average of the number of subscribers to each store, with the number of times each song was played. If the music is heard by people who are not subscribers to the site, the average is made according to the number of times the music is played, and the amounts paid for advertisements.
The amount is not fixed, as the payment is always calculated on a pro-rata basis. The average is made considering some points such as: number of plays, region of play, if the play was generated by premium or freemium user, etc.
In the monthly report that is processed in your account at ONErpm, you can check the amount that each platform paid for play. Check the “Unity Gross” column. In the “Total Gross” column you have the total value generated by the plays (quantity column, times and unity gross column). In the “Net” column you find the total that was transferred to your ONErpm account.
ONErpm transfers to the artist exactly the amount that is received from each of the platforms, minus its percentage, which can also be verified in the monthly report in the “Share” column.
All information and values sent by the platforms are clearly available in the artists' reports. (https://loudandclear.byspotify.com/?noredirect=en_US)
You can also clarify your doubts, through our FAQ (https://onerpm.com/support/faq) or even our blog (https://blog.onerpm.com/).
Don’t go with them!
Don’t go with them. They will reject and delay your music releases for petty / unknown reasons. I went with Distrokid in the end, $20 dollars fee and my music was on Spotify and Apple Music within a couple of days. Onerpm are rubbish!
3 mai 2023
Avis spontané
Réponse de ONErpm
Hello, Benedict!
We are sorry to hear that. We understand your question, but our curators analyze the content according to the guidelines given to us by the digital platforms.
You can also clarify your doubts, through our FAQ (https://onerpm.com/support/faq) or even our blog (https://blog.onerpm.com/).
AVOID AT ALL COST!
Please avoid them. I've distributed only five songs with them and afterwards, they rejected all other songs I tried to send to them. My releases never got onto Itunes/Apple Music because it was "rejected from them" and my music never even got on youtube content id.
Even worse, sometimes, they rejected my release from youtube sometimes and other stores for no reason.
Their publishing platform is VERY strict into letting people in. I've gotten rejected many times and ONErpm never said anything about acceptance rate.
Their support is horrible and vague. I tried to delete my account but they said my account can't leave the platform.
Anyways, I switched to MUCH better distributors like RouteNote and TuStreams.
2 mai 2023
Avis spontané
Réponse de ONErpm
Hello, RJ!
In order to verify, could you send me your ONErpm e-mail account, please?
We understand your question, but our curators analyze the content according to the guidelines given to us by the digital platforms.
Some stores, such as iTunes, YouTube and Facebook, have pre-established rules that do not allow the distribution of content that may cause copyright conflicts with other artists.
These stores have a very severe phonogram recognition system, which sometimes creates a conflict even if the beat is not exactly the same as the reference they find.
Therefore, we work in this way with the purpose of preventing the artist from entering his album and later being removed from the platform, which hinders the dissemination of the work and generates an inconvenience.
You can also clarify your doubts, through our FAQ (https://onerpm.com/support/faq) or even our blog (https://blog.onerpm.com/).
They are very responsive on their…
They are very responsive on their support system. But english is not always their best quality, their blog search engine doesn’t work and a lot of small things go wrong. Also sometimes you get a little attitude from their employees in the support tickets.
20 avril 2023
Avis spontané
Réponse de ONErpm
Hello, !
We are sorry to hear that. Could you contact us opening a ticket in your ONErpm account with the title "Trustpilot", please? Usually it takes less than 2 business days for our support team to answer a request and they will be glad to help!
You can also clarify your doubts, through our FAQ (https://onerpm.com/support/faq) or even our blog (https://blog.onerpm.com/). Both have been recently updated.
Rechazan el single porque "no cumple con el estàndard"
Después de haber publicado anteriormente 4 sencillos con ONErpm rechazaron el quinto.
Sin dar motivo ninguno lo rechazan por, según ellos, "Está fuera del estándar requerido por las plataformas digitales.“ pero no explican cuál es la causa.
Buscaré otra agregadora mejor.
6 avril 2023
Avis spontané
Réponse de ONErpm
Hello, Josh!
In order to verify, could you send me your ONErpm e-mail account, please?
We understand your question, but our curators analyze the content according to the guidelines given to us by the digital platforms.
You can also clarify your doubts, through our FAQ (https://onerpm.com/support/faq) or even our blog (https://blog.onerpm.com/latest-en/release-standards-and-content-quality/).
Stolen Money.
They locked my account and I’m owed thousands in royalties. They were pretty vague as to why they decided to close my account. I make everything myself. I don’t understand why i got suspended. I may need to take legal action to get my money back. Absolutely ridiculous. I would go with a paid distributor.
22 février 2023
Avis spontané
Réponse de ONErpm
Hello, Lgf!
In order to verify, could you send me your ONErpm e-mail account, please?
When an account is passing through copyright issues, our copyright team notify directly the account, so the artist can also be heard.
You can also clarify your doubts, through our FAQ (https://onerpm.com/support/faq) or even our blog (https://blog.onerpm.com/).
Cuando sera que pueda subir un…
Cuando sera que pueda subir un sencillo? No cargan los archivos de audio, uno solo pierde el tiempo intentantdo.
4 avril 2023
Avis spontané
Réponse de ONErpm
Hello, Socis!
We are sorry to hear that. Could you contact us opening a ticket in your ONErpm account with the title "Trustpilot", please?
For the best experience on our platform, we suggest you use Google Chrome as your browser and clear your cache.
Try converting the audio to .flac, and the cover image to .jpeg.
Sometimes the “Missing asset file” error happens when the file name is different from the song name. Please try to change the file’s name to match the song’s name.
Also, if your device is not with the correct hour and date, your upload can be affected.
You can also clarify your doubts, through our FAQ (https://onerpm.com/support/faq) or even our blog (https://blog.onerpm.com/).
Do Not Recommend This Distributor
With one release it was music refused to editorial reason, then it says quality of the music as being the reason it is not distributed? And before this I tried a release that was already released with other distributor (just maybe moving to this distributor) but then it was not on ITunes, not on YouTube, not on iTunes ringtones?? Right now I cannot recommend this!!
21 mars 2023
Avis spontané
Réponse de ONErpm
Hello, !
We are sorry to hear that. Could you contact us opening a ticket in your ONErpm account with the title "Trustpilot", please?
We understand your question, but our curators analyze the content according to the guidelines given to us by the digital platforms.
Some stores, such as iTunes, YouTube and Facebook, have pre-established rules that do not allow the distribution of content that may cause copyright conflicts with other artists.
These stores have a very severe phonogram recognition system, which sometimes creates a conflict even if the beat is not exactly the same as the reference they find.
Therefore, we work in this way with the purpose of preventing the artist from entering his album and later being removed from the platform, which hinders the dissemination of the work and generates an inconvenience.
You can also clarify your doubts, through our FAQ (https://onerpm.com/support/faq) or even our blog (https://blog.onerpm.com/latest-en/release-standards-and-content-quality/).
Takes an enternity to answer
20 mars 2023
Avis spontané
Réponse de ONErpm
Hello, Justus!
We are sorry to hear that. Could you contact us opening a ticket in your ONErpm account with the title "Trustpilot", please? Usually it takes less than 2 business days to our support team to answer a request and they will be glad to help!
You can also clarify your doubts, through our FAQ (https://onerpm.com/support/faq) or even our blog (https://blog.onerpm.com/).
Dont waste time..Try another distributor.
They are fraud ! They blocked my account for some false claims even I produced all the legal documents but they are not ready to listen at all and every time they are replying with automated copy paste answer. They are holding my revenue over 1200 USD. Its been more than six months and they are not releasing my fund. Its very frustrating situation, totally helpless for my own earned revenue.
21 février 2023
Avis spontané
Réponse de ONErpm
Hello, Bikash!
In order to verify, could you send me your ONErpm e-mail account, please?
When an account is passing through copyright issues, our copyright team notify directly the account, so the artist can also be heard.
You can also clarify your doubts, through our FAQ (https://onerpm.com/support/faq) or even our blog (https://blog.onerpm.com/).
Unrelated cut-n-paste in Portuguese to tickets
I had a release with them. It went OK. Then I had a special version of the same song that I wanted to release. In the form I put it like this:
Song Title (Name of Special Version)
Well, whoever approved the release deleted the whole parenthesis, so now I have two different recordings with the same metadata which will bring me problems with Spotify. I opened a ticket and tried changing the title in the ticket but instead got a copy-paste rejection with a completely unrelated response in Portuguese by someone called Daniela!!!
(I have google translate so I can tell what she cut and pasted and is totally unrelated to adding version name to the song title)
Ticket ID
4341612
Update... They solved it the second time around, though there is a ticket left open and there is no way of closing it.
Ticket ID
4358152
20 février 2023
Avis spontané
Réponse de ONErpm
Hello, Dario!
Our team is diverse and works from all around the world. We are sorry for your setback, but we are glad that things resolved in the end.
You can also clarify your doubts, through our FAQ (https://onerpm.com/support/faq) or even our blog (https://blog.onerpm.com/).
Crappy music distributor
Crappy music distributor, uploaded my beat keeps flagging it cause of my tag thinking I stole it, like cmon that's not necessary
15 juin 2022
Avis spontané
Réponse de ONErpm
Hello, !
We are sorry to hear that. We understand your question, but our curators analyze the content according to the guidelines given to us by the digital platforms.
Some stores, such as iTunes, YouTube and Facebook, have pre-established rules that do not allow the distribution of content that may cause copyright conflicts with other artists.
These stores have a very severe phonogram recognition system, which sometimes creates a conflict even if the beat is not exactly the same as the reference they find.
Therefore, we work in this way with the purpose of preventing the artist from entering his album and later being removed from the platform, which hinders the dissemination of the work and generates an inconvenience.
You can also clarify your doubts, through our FAQ (https://onerpm.com/support/faq) or even our blog (https://blog.onerpm.com/).
ONEprm IS cooler than distrokid
9 février 2023
Avis spontané
Réponse de ONErpm
Hello, r boy!
We are very glad to hear that ^-^.
We're always trying to improve our service and platform, it's always good to know we're on the right track.
Thank you for the partnership.
I have just changed distributors from…
I have just changed distributors from Distrokid to One RPM for the better analytics. So far it has been disastrous. Despite having assured me that all I needed to do was contact them as soon as my contract with distrokid was terminated - they took forever to respond and my music has now been off streaming sites for close to a week.
In addition, as other reviewers have already pointed out, they have replied to me in Spanish???? I don't speak Spanish. Rejected 3 singles because they say faulty audio files- the audio files are perfect. Rejected singles because of writers credit? There is no space for writers credit and finally the cherry on the cake because one of the album covers says Dos Floris & Friends (members of the public participated in the recording). They say I need to add artist as Dos Floris & Friends which is impossible.
Its been a nightmare the whole way through.
31 janvier 2023
Avis spontané
Réponse de ONErpm
Hello, !
We are sorry to hear that. Could you contact us opening a ticket in your ONErpm account with the title "Trustpilot", please? Usually it takes less than 2 business days to our support team to answer a request and they will be glad to help!
You can also clarify your doubts, through our FAQ (https://onerpm.com/support/faq) or even our blog (https://blog.onerpm.com/).
Son muy profesionales en lo que hacen.
Son muy profesionales en lo que hacen, al publico latinoamericano lo atienden estupendo, muchas gracias por el servicio, solucionan cosas difíciles en poco tiempo y responden todas las dudas en corto tiempo, genial.
24 janvier 2023
Avis spontané
Réponse de ONErpm
Hello, Josue!
We are very glad to hear that ^-^.
We're always trying to improve our service and platform, it's always good to know we're on the right track.
Thank you for the partnership.
Too much going wrong with this service
ONErpm is not good. support takes forever to reply, correcting typos are IMPOSSIBLE. once you type the track title, if u try to edit it, it shows edited temporarily but is stuck to the first error, doesnt change. I CANT SCREAM THIS ENOUGH, YOUR SUPPORT IS TERRIBLE. It's better you add a charge and treat premium users seriously than treat them poorly because it's free.
23 décembre 2022
Avis spontané
Réponse de ONErpm
Hello, Ediongsenyene !
We are sorry to hear that. For greater agility when requesting updates to your content, we provide a ticket system for operational demands. To open your request, just go to Support> My Tickets, click on “Create new ticket” > Request Album Update > select the album and upload the new track/ artwork/ title.
You can also clarify your doubts, through our FAQ (https://onerpm.com/support/faq) or even our blog (https://blog.onerpm.com/).
Smg kingpin has been conned by music distributors called onerpm
My Name is SMG kingpin, I am a artist from south Africa. I've had a really bad experience with onerpm, they've been stealing from me since 2018 when I started distrusting music with them. At first I didn't take it serious but then it became worse. I've put them to the test several times by buying subscriptions with spotify, Napster music and tidal. Then streaming my own music months on end with other people that listens to my music too. At the end I never really saw money from it if I logged a dispute I would always get a robot messege from them telling me when each store pays and all that. But the royalties never made it to my account. One time they had put a $140 dollars into my account and when I withdrew it they took it back and told me it was a technical errer and they had a experienced technician fix it. At the time that really bothered me so I tried to get them to give back the money, but had no luck. I've been listening to my music lately for moths on end and promoted it well but still no money was reaching into my account so I decided to ask them to take off the musivmc on all the stores they've put it on. They were telling me about terminating the contract I had with them I told them yes they could but just pay me my outstanding royalties they've collected so far. Tonight I tried logging into the onerpm dashboard but couldn't get in, then I remembered they've probably terminated the contract. So yes all the musivmc is gone from all the stores, I can't log into the account anymore and no outstanding royalties for me. But as SMG Kingpin I'm a very threatfull artist I like fixing problems so I will take this up with professionals, as I don't like to get robbed and conned. So I advise artist to not even try to give you're music to them unless you want to end up like me. I would have Givin the a minus zero starts if that option was available just to show how I'm feeling. But I have decided to treat this like any other loss and move on, as all the music I have distributed with them I got onto cdbaby pro publishing so my music might just do way better. So please please avoid onerpm they are the worst professional cons I've seen in a long time. #SMGkingpin.
22 décembre 2022
Avis spontané
Réponse de ONErpm
Hello, Smg!
Sorry, could you give me more details about this case, please?
The stores have a time to transfer the values to ONErpm. Usually about 30 days after the end of the current month. Also, the amount is not fixed, as the payment is always calculated on a pro-rata basis. The average is made considering some points such as: number of plays, region of play, if the play was generated by premium or freemium user, etc.
In order to clarify your doubts, you can access our FAQ (https://onerpm.com/support/faq) or even our blog (https://blog.onerpm.com/).
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