I was looking for a media wall with a fireplace and some of the quotes I got were ridiculous which is when I found the Online-Bedrooms. The fireplace media walls they offer was exactly what I was look... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Sold build for a floating media wall with bookshelves, but instructions are not as straight forward as they should be. They are general instructions. Whilst the support by phone helped a lot i... Voir plus
I can highly recommend online bedrooms. We purchased a media unit, and the ordering process was very straightforward. We had a consultation meeting with Jamie, who was very helpful and supportive whe... Voir plus
L'entreprise a répondu
I used this company as I wanted a media wall but I specifically wanted a blue one which wasn't in their catalogue. I reached out to discuss what I wanted and there were other colours available incl... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur de meubles encastrés
- aussi dans
- Fabricant de meubles
- Magasin de meubles de chambre à coucher
Écrit par l'entreprise
At Online Bedrooms, we believe fitted furniture should fit your space - and your life. That’s why our wardrobes and storage solutions are genuinely made-to-measure, delivered in as little as 4 weeks, and designed for easy self-assembly or expert installation. With step-by-step guidance, a free design service and up to 15 years’ warranty, we make it simple to create stylish, space-maximising furniture that’s built to last. Our team is here to help every step of the way - just check out our reviews to see how much our customers love the results.
Coordonnées de contact
Prospect Close, Lowmoor Business Park, NG17 7LF, Kirkby-in-Ashfield, Royaume-Uni
- 0115 718 0322
- info@online-bedrooms.co.uk
- online-bedrooms.co.uk
4,5
Excellent
745 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent service and product
Customer service was excellent.Ordering was very straightforward and delivery was as arranged.
No delays, no problems.
Very very happy with the product. Looks fantastic.
18 février 2026
Avis spontané
Réponse de Online Bedrooms
Thanks for leaving us such great feedback Emma, it's much appreciated! Delighted you are happy with your Online Bedrooms product and the service you received.
They didn't bother showing for the virtual appointment
Booked a virtual appointment for 6:40 tonight. Having finished work early and rushing home to make the appointment, we logged on at 6:38...at 6:55, still nobody had joined...Dylan finally calls at 6:57 stating that his last call over ran and it was "unforeseen circumstances"...utter tosh! That's just poor planning and clearly not leaving enough time between appointments to ensure they don't over run. To add insult to injury...rather than state he could look after us now, I'm told that they have availability tomorrow! Clearly wanting to get home, no consideration for the inconvenience to the customer. If it's like this at this stage, when they are supposed to be wooing you for your business...god knows what it's like when they finally have your money! Very poor service.
27 mars 2026
Avis spontané
Réponse de Online Bedrooms
Thank you for taking the time to share your experience Mark, we’re really sorry to hear how frustrating this was.
We completely understand how important it is to start appointments on time, especially when you’ve made the effort to finish work early and be ready. On this occasion, your designer’s earlier consultation did unfortunately overrun, and we didn’t communicate that delay to you as promptly or clearly as we should have. That’s on us.
We also appreciate your point about how this felt from your perspective — it’s certainly not the experience we aim to provide, particularly at the very first stage of your journey with us. You should never feel like your time isn’t valued.
Thank you again for your feedback, it’s incredibly important in helping us improve.
Great quality product, perfect fit to a unique space
We first gained some quotes for a bespoke wardrobe install and they were extremely high.
Online bedrooms offered a great alternative. The wardrobes were a fair price, great quality and lovely fit.
One thing I would say is that you would need to be fairly competent in assembling a flat pack product to be able to assemble the wardrobes; we brought in help to assemble ours. You also need to ensure that the space measurement is on point (although a measure tool is offered online which helps).
Overall we would highly recommended this website, with the knowledge that you should be fairly comfortable assembling quite detailed furniture flat packs.
26 mars 2026
Avis spontané
Réponse de Online Bedrooms
Thank you for taking the time to share such a detailed review, we really appreciate it.
We’re so pleased to hear that you found Online Bedrooms to be a great alternative, and that you’re happy with the quality, fit and overall value of your wardrobes.
You’ve also raised some really helpful points around assembly and measuring. As a made-to-measure product, accuracy is key, and while our online tools are designed to guide and support, a level of confidence with assembly can certainly make the process smoother. It’s great to hear you found a solution that worked for you.
Your recommendation means a lot, and we’re glad we could help bring your space together.
Thank you again for choosing Online Bedrooms.
Love my media wall
Compared to getting it done by external companies, you will save £'000s. The instructions are quite and good and if you can do flat pack furniture, you can do this. Really happy with the choice I made
22 mars 2026
Avis spontané
Réponse de Online Bedrooms
Thank you for your great feedback. We are happy with your choice too! :)
Great support from initial idea to…
Great support from initial idea to design team and customer service post order.
Can't fault in any way. Highly recommended.
17 mars 2026
Avis spontané
Réponse de Online Bedrooms
Thanks for taking the time to give us such positive feedback Ray. Thank you for choosing Online Bedrooms. It was a pleasure to work with you on your project.
Bedroom design
Jonathan Padley our bedroom designer offered good advice and understood our needs.
The end result was very pleasing and works very well for us.
Good quality materials and fittings made assy and installation relatively simple.
Delivery was exactly as promised.
I would 100% recommend this company
6 janvier 2026
Avis spontané
Réponse de Online Bedrooms
Thank you for taking the time to share your experience.
We're delighted to hear that Jonathan was able to understand your needs and guide you through the design process. Creating a bedroom that works beautifully in both form and function is exactly what we aim for, so it's great to know the end result is working so well for you.
It's also wonderful to hear that the quality of the materials and fittings made assembly and installation straightforward, and that delivery arrived exactly as promised — reliability is something we place a lot of importance on.
Thank you again for your recommendation.
Media wall not the same as the Online Bedroom portrays!
This media wall is not the same as the one shown on the website! We ordered the 3 mtr one with shelves and cupboards All came packed really well so we were please. My husband is a carpenter so it was all put together, but he said normally the bottom would have a kicker that sets back! So I went online and looked at the original one we ordered and sure enough it has a kicker (plinth) at the bottom. When I compared our one to it there are a few anomalies. The shelves have a bottom plate, which makes it look boxy instead of being flush, all around the top there is beading/cornice with the same along the top of the cupboards, this should be a slight overhang so the cupboards look flush! But the worse thing about it is there is a seam going right through the middle of the unit (where the cupboards are put together) I called and asked why doesn't the unit come with a 3 mtr top, and was told they dont physically make 3mtr long tops?? I was told that we could have a full refund IF we packaged it all up as when they bought it to us! We're happy with the unit, my point was it's knowingly not what is on the website, we paid alot of money for something that Online Bedrooms says is a bespoke piece of furniture,be assured it isn't! They've taken down the review I put on their website! So I've put it on trustpilot so people have a right to know about this Company! Very slippery and their response will be the same as the previous customer on these reviews who had the same problem!!
9 mars 2026
Avis spontané
Réponse de Online Bedrooms
Thank you for your feedback. We’re sorry to read that you feel disappointed with aspects of your order.
We’re pleased that the unit arrived well packaged and that assembly went smoothly. Our media wall furniture is designed as a modular system so that larger installations can be manufactured, transported and installed safely.
Due to standard board size limitations used across the furniture industry, 3m units cannot be produced with a single continuous top panel, which means the top is supplied in sections. This is normal practice and the split top is clearly stated within the product information on the product page.
Regarding the design features you’ve mentioned, the unit supplied matches the specification for the product ordered. While imagery online is intended to accurately represent the product, variations in interpretation can sometimes occur once a piece is assembled within a customer’s home environment.
When you contacted us, you explained that you were unhappy and enquired about receiving a refund. In line with our customer service policy, we offered to arrange collection of the furniture and provide a full refund should you wish to return it. We did not require the furniture to be repackaged exactly as it was delivered - only that it be available for collection if you chose to proceed with the return.
We always aim to resolve any concerns fairly and transparently. If you would still like to discuss this further, our customer service team would be happy to assist.
Fantastic experience with Online Bedrooms!
Fantastic experience with Online Bedrooms! Their team was incredibly helpful, providing updated designs in just hours and shipping samples instantly. They even sent out extra screw hole stickers the same day I asked. The wardrobe takes some effort to assemble, but the final result is well worth it. Highly recommended.
19 février 2026
Avis spontané
Réponse de Online Bedrooms
Thank you for your wonderful review.
We’re delighted to hear you had such a positive experience with Online Bedrooms. Our team always aims to provide quick design updates and prompt support, so it’s great to know the samples and additional parts reached you quickly.
While assembly can take a little time, it’s fantastic to hear the finished wardrobe was worth the effort. Your recommendation means a great deal to us.
Thank you again for choosing Online Bedrooms, and we hope you enjoy your new space for many years to come.
The ordering process was very easy
The ordering process was very easy. The delivery was on time and very well packaged. Easy to put the wardrobes together. Definitely need two people to assemble them. Some cutting involved but my husband is a whizz with things like that. All in all they look really good.
3 mars 2026
Avis spontané
Réponse de Online Bedrooms
Thank you for your lovely review.
We’re so pleased to hear that you found the ordering process straightforward and that your wardrobes arrived on time and well packaged. It’s great to know the assembly went smoothly and that you’re happy with how everything looks once installed.
Your feedback is greatly appreciated, and we hope you enjoy your new wardrobes for many years to come.
Réponse de Online Bedrooms
Thank you for your feedback.
We’re really pleased to hear you were happy with the service you received from Online Bedrooms. We also appreciate your comments regarding the instructions — feedback like this is very helpful and allows us to continue improving the experience for our customers and would be keen to hear more from you. Please email marketing@online-bedrooms.co.uk.
Thank you again for taking the time to leave a review.
Company friendly helpful & easy to deal…
Company friendly helpful & easy to deal with . Products really good quality
10 mars 2026
Avis spontané
Réponse de Online Bedrooms
Thanks for your lovely review Caron, it's very much appreciated.
Thank you for choosing Online Bedrooms.
Excellent build quality
Excellent build quality, delivered on time, very happy with the services and product I have received from Online Bedrooms. Definitely will use them in the future.
15 janvier 2026
Avis spontané
Réponse de Online Bedrooms
Thank you for your kind review.
We’re delighted to hear you’re pleased with the build quality of your furniture and that everything was delivered on time. It’s wonderful to know you were happy with both the product and the service you received from the Online Bedrooms team.
Your feedback means a great deal to us, and we look forward to working with you again in the future.
Excellent quality product
Excellent quality product. Delivery process also very smooth. Really pleased with the results. Feels durable too.
28 février 2026
Avis spontané
Réponse de Online Bedrooms
Thank you for taking the time to leave us such a great review Mr Barnett.
We are delighted that each step of our sales and delivery process hit the mark, along with the quality of our product.
Thank you for choosing Online Bedrooms.
Great company providing bespoke wardrobes
Very helpful company that were able to provide us with fitted wardrobes for a difficult bedroom. The property is 18th Century with sloping ceilings, beams and uneven floors and walls. We wanted to install fitted wardrobes under the sloping ceilings and around the beams. The wardrobe carcasses and doors were of a high standard and were made to very precise measurements we provided. The fitting was tricky due to the nature of uneven surfaces etc but overall we are delighted with the result and are very happy to recommend Online Bedrooms.
1 janvier 2026
Avis spontané
Réponse de Online Bedrooms
Thank you for taking the time to leave such a detailed review.
We’re delighted to hear that you’re happy with your fitted wardrobes and that our team was able to help create a solution for such a characterful and challenging space. Properties with sloping ceilings, beams and uneven surfaces can certainly make installations more complex, so it’s wonderful to know the wardrobes worked well within the space and met your expectations.
We really appreciate your recommendation and hope you enjoy your new wardrobes for many years to come.
Found them very helpfull
Found them very helpfull when trying to order, Even helped me get the colour I wanted.
Instructions were a bit hard to follow but once it was put together we couldn't be any happier.
Had 1 door front missing so had to chase it up a few times, but they were helpfull and polite.
Would use them again.
13 février 2026
Avis spontané
Réponse de Online Bedrooms
Hi Suzanne
Thank you for taking the time to share your feedback — we really appreciate it.
We’re so pleased to hear that you found our team helpful during the ordering process and that we were able to source the exact colour you wanted. Getting those details just right is so important, and we’re glad we could assist.
We’re sorry to hear that the instructions felt a little tricky to follow, and also that a door front was missing from your delivery. While we’re pleased our team were able to resolve this for you in a helpful and polite manner, we understand how frustrating it can be to have to chase an item, and we’ll be sure to pass this feedback on internally. We’re always looking at ways to improve both our packaging checks and our assembly guidance.
It’s wonderful to know that once everything was in place, you couldn’t be happier with the end result — and that you’d choose to use us again. That really does mean a lot to the whole team.
Thank you again for your balanced and thoughtful review.
Fantastic company and wardrobes!
Really recommend this company!
My designer, Jonathan, was really helpful and answered never ending questions with so much patience!
Ellie, who I had multiple dealings with, went above and beyond to help me find a solution to a minor issue.
The wardrobes themselves are utterly gorgeous, such great quality for a really reasonable price!
I have absolutely no bad things to say about them! Fantastic from start to finish!
If you choose to have someone else fit the wardrobes I highly recommend Alain Assembling too (recommended by the Online Bedrooms team) as they know exactly what they're doing and have it up in no time!
Thanks everyone, absolutely thrilled with my wardrobes!
22 décembre 2025
Avis spontané
Réponse de Online Bedrooms
Hi Emma
Thank you so much for your wonderful review!
We’re absolutely delighted to hear how pleased you are with your new wardrobes and that your experience was fantastic from start to finish. That’s exactly what we strive for at Online Bedrooms, so it’s incredibly rewarding to read feedback like this.
Jonathan will be so pleased to hear your kind words — patience and expert guidance are such an important part of the design journey, and we’re glad he was able to support you every step of the way. Ellie will also be thrilled to know her efforts made a difference.
It’s fantastic to know you’re happy with the quality and value of your wardrobes. We take great pride in offering beautifully made, made-to-measure furniture at accessible prices, so your comments really do mean a lot to the whole team.
Thank you again for choosing Online Bedrooms and for taking the time to share your experience. We hope you enjoy your gorgeous new wardrobes for many years to come!
very pushy and unhelpful
very pushy and unhelpful, full drawings and visuals sent to them but refused to quote. spoke with Charlotte who was uninterested and very unhelpful
26 février 2026
Avis spontané
Réponse de Online Bedrooms
Hi Jacqueline,
Thank you for taking the time to share your feedback.
We have carefully reviewed the interaction you had with us and do not believe the 1-star review is a fair reflection of the situation.
Before committing time to creating a bespoke design and quotation, we do need to speak with customers to ensure we have all the necessary information to provide an accurate proposal.
Unfortunately, the design upload we received was missing some key measurement details, which meant we were unable to proceed without further clarification.
We simply asked when would be a convenient time to discuss your requirements so that we could gather the additional information needed and move things forward correctly.
For full transparency, we have included the conversation below so that future customers can see the context of the exchange.
Conversation:
Charlotte: Hi Jacqueline, this is Charlotte from Online Bedrooms. Thank you for the measurements, and I love your choice of the doors, 2 Panel Shaker, also my favourite! Are you looking to get a quote?
Jacqueline: I've sent you my drawings
Charlotte: That's great, I can sort that out for you, the team just need some more information from you, would you have 5 minutes in the next few days to speak with them?
Jacqueline: No sorry
Charlotte: Ok, I can offer you a 10% discount, would that help?
Jacqueline: Thank you
Charlotte: No worries. If something changes or you'd like a free design chat, just let me know anytime.
Jacqueline: Are you not going to give me a quote???
Charlotte: We always do a short call before quoting, as it's the only way to make sure the price is accurate rather than an estimate. It's totally no obligation and only about 5 minutes. Would you be able to book a quick call for your quote?
Jacqueline: I've sent you detailed drawings if you can't be bothered looking at them that's fine. I will leave a review of your company
Charlotte: I'm sorry if it felt that way. I can assure you we want to help, but we need a quick call to quote accurately. It's the way our process works for everyone, just so nothing is missed. If you change your mind, I'm here.
Jacqueline: You have everything in the document there is no need for a call
Charlotte: Even with all the info, layout and finish choices can affect pricing a lot. The quick call just keeps things accurate — no obligation at all. If you’re open, it’ll only take a few minutes: https://calendly.com/online-bedrooms
Jacqueline: It's shaker doors as per the drawings layout the same no change if you are unable to quote with that detailed information you should not be in business
Charlotte: Thanks for explaining, I totally get your frustration. Our policy's the same for everyone, as even identical-looking plans can be affected by subtle details on a call. If you change your mind, the team will make it worth your while.
Items arrived well packaged and…
Items arrived well packaged and delivered by very helpful driver.
Had a couple of issues during assembly but found your customer service very helpful with information to assemble.
Am pleased with the quality of the units everything fitted together well.
Well done
Many thanks Steven Eales.
9 février 2026
Avis spontané
Réponse de Online Bedrooms
Hi Steven, thank you for taking the time to leave us such a great review.
We are delighted that the products arrived well packaged, that our delivery team were happy to help and that our customer service team were also on hand to support you.
Thank you once again for leaving us such great feedback.
Did Not Take Us Seriously
We had an initial call where we went through what we wanted and gave room dimensions. I thought we came across as serious customers as I knew exactly what I wanted. We were promised a quote and some drawings via email but never received anything back... it has now been 1 week. Not sure if we were not taken seriously as we are younger but I definitely would not recommend. Unreliable. Waste of time.
For reference, the name used to book the call was my partner's name, not mine.
28 janvier 2026
Avis spontané
Réponse de Online Bedrooms
Hi Yasmin, thanks for sharing your feedback.
We are sorry you didn't receive the quote via email after going through it in depth with our team at the time of quoting.
At Online Bedrooms, we are committed to providing clear communication and dependable service from the very first conversation.
Excellent design consultation and…
Excellent design consultation and communication from order to delivery. Really nice quality units that look stunning once fitted
3 février 2026
Avis spontané
Réponse de Online Bedrooms
Thank you for the review Heidi, we are really happy to hear how smooth our process was from start to finish!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.