Very quick and easy, had financial problems in the past but this wasn’t taken into consideration, thank you. Lovely welcome email shortly after, looking forward to receiving my card.
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The Apps is straightforward and easy to understand. Informative, a question in my mind has been answered before I ask. Navigation tools are easy to use. I got immediate results too. JhenDkin
L'entreprise a répondu
I have the omno credit card and it is good to build your credit but once the 37% apr hits it gets tough.I have another card but could not do a balance transfer on it to clear my omno card.i have froz... Voir plus
L'entreprise a répondu
What can I say? I applied online, received an answer and credit limit in 2 minutes. This is my first experience with them and hopefully it will continue to remain positive.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Onmo is one of the UK’s newest credit card account providers. We design our products to help demystify money matters wherever possible, providing customers with more financial control and flexibility in their lives. Our app puts you in control of your spending and payments so you can understand exactly where your money's going, freeze your card, and set reminders - in one place. Find out more: https://onmo.app/
Coordonnées de contact
Fora 1st Floor, 35-41 Folgate Street, E1 6BX, London, Royaume-Uni
- 0330 333 6000
- help@onmo.app
- onmo.app
4,3
Excellent
6 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
Super fast and easy
Super fast and easy. Excellent communication in the process
25 septembre 2026
Avis spontané
Réponse de Onmo
Hi Helen,
Thank you for your review and for sharing how you found our application process. It's great to read that everything was explained to you clearly throughout and we'll have your new card with you soon.
Team Onmo
Réponse de Onmo
Hi Cameron,
Thank you for your review and sharing your experience with our services. We're happy to have you as an Onmo customer.
Team Onmo
So it just gets even worse after…
So it just gets even worse after waiting 10 days for the card to activate after giving my details and everything having a green tick next to it, they deactivated it, absolutely scumb bag company, litrally got a picture of my face, my drivers licence and my bank statement, GUYS DONT SIGN UP TO THE crap, you will regret it honestly, let’s see this nonsens fail
26 septembre 2026
Avis spontané
Réponse de Onmo
Hi Bilal,
We understand your frustration at your experience, and we had escalated your previous reviews so that we can try to help. The email you received may have been an automated email and we followed up with our Accounts Review Team to review your case for further assistance.
We are truly sorry for the experience you’ve had and once we have more information, we will have a member of our team get in touch.
Team Onmo
Great service
Great service. All sorted really quickly and received card in a few days
15 septembre 2026
Avis spontané
Réponse de Onmo
Hi Ann,
Thank you for your review and we’re happy to read your Onmo card is in your hands! It’s great that you found getting your account set up and ready to use to be a smooth process.
Thanks for being an Onmo customer.
Team Onmo
Fantastic 🥳
25 septembre 2026
Avis spontané
Réponse de Onmo
Hi Chloe,
Thank you for your review and sharing your experience with Onmo so far. We're happy to read you've had a good experience with us.
Team Onmo
Very easy and quick application
Very easy and quick application. At fair rates. Would definitely recommend 🌟🌟🌟🌟🌟
24 septembre 2026
Avis spontané
Réponse de Onmo
Hi Alexander,
We appreciate you sharing your experience when applying for your Onmo Credit Card and for your feedback on the rate you received.
Thanks for your recommendation and we hope you enjoy your new card.
Team Onmo
Only just joined so open minded at the…
Only just joined so open minded at the moment
23 septembre 2026
Avis spontané
Réponse de Onmo
Hi Jeff,
Thank you for your review. We'll have your new card in your hands soon. If you need any help at all, our Customer Services Team will be here to help. We're available on 0330 333 6000 (Mon - Fri, 9am - 5pm).
Team Onmo
Card blocked without communication
Another poor experience. After trying to use my card at allegedly "suspicious" websites(Paypal ?) my card was blocked without communication to me. The card declined both online and in person when I tried to use it. No text , email or call from Onmo to tell me the card has been paused . It's only after I call customer service that they tell me this and of course they are unable to unblock it. I have to wait for an email from another department which may take up to 10 working days. This is unacceptable. Both the lack of communication when my card was suspected of fraud and how long it's taking to resolve this issue. It's been almost a week now that I haven't been able to use the card. This is my second negative experience and it's been less than a month since I've got this card.
EDIT: The response from the company is laughable. How can it take 10 business days to do additional checks when I've called up and told you I was the one using the card. Even if it wasnt me 10 business days is an abysmal length of time to resolve this. Other companies it would be sorted the same day and I would've been notified.
17 septembre 2026
Avis spontané
Réponse de Onmo
Hi Kevin,
We’re sorry to read that you have not had a good experience with your Onmo Credit Card so far. There are some transactions you would not be able to use your card with, including adding it to PayPal. In these situations, we’ll need to run additional security checks which can take up to 10-business days to be completed, though we work to resolve these cases sooner.
We’ll be sharing your review with our relevant department, so we can work towards improving our customer’s experience and our communications. We would also like to get this sorted for you as quickly as possible. So that we can locate your account, we’ve reached out to request for further information. If you can get this over to us, we’ll be sure to be in touch within 3 business days.
Team Onmo
They made everything easy and the app…
They made everything easy and the app is clear and straightforward.
21 septembre 2026
Avis spontané
Réponse de Onmo
Hi Ray,
Thank you for your review and for sharing your experience on how you found getting your account set up through our mobile app. We're happy to read you found everything easy and straightforward to get through.
Thanks for being an Onmo customer and we'll have your card with you soon.
Team Onmo
Great Customer service
Great Customer service, application straightforward and simple, got accepted in no time, brilliant app ,
17 septembre 2026
Avis spontané
Réponse de Onmo
Hi Nadeem,
Thank you for leaving us your review and sharing your application experience. It’s great to read that you found it to be straightforward and easy to get through. We also appreciate your feedback on our mobile app.
If it hasn't landed with you yet, your new card will be with you soon and thanks for being an Onmo customer.
Team Onmo
Take money from your balance
SHOCKING REVIEW RESPONSE… HOW CAN YOU ADVISE INTEREST IS CHARGED ONCE A MONTH YET TAKE MONEY FROM THE BALANCE DAILY??? Awaiting a response on my complaint as every morning when checking my account amounts are being deducted from my card with no information or transaction details. I have frozen my card so this can’t be external.the amounts push my account over my credit limit therefore I am having to make daily payments while my direct debit is processing. Checked fees information which advises interest is taken monthly so daily amounts should not be disappearing from my account. Watch your balance!!!
22 septembre 2026
Avis spontané
Réponse de Onmo
Hi Kate,
We are sorry to read that you’ve been unsatisfied with your Onmo Credit Card. With Onmo, we calculate interest daily which will reflect in your mobile app balance and it is charged once per month, depending on your monthly payments. If you pay your balance in full, no interest will be charged on your account.
With Complaints, we will acknowledge your complaint within 5 days of receiving it and work to get back to with a full response within 8-weeks though we work to resolve them as soon as possible. We’ll be sure to share your review with our relevant departments as well so we can work towards improving our services.
Team Onmo
Still waiting for card since 21st…
Still waiting for card since 21st August
I applied and was approved for an Onmo card on 21st August. I was told the card would be sent.
As I moved address before it arrived, I contacted support to update my address. I was then asked to complete a second verification, which I did.
Over a month later I am still waiting and have no card. I have contacted live chat multiple times and I am just told to wait with no timeframe or dispatch information.
The app verifies you with photo ID but the card delivery process is extremely slow and communication is poor.
21 août 2026
Avis spontané
Réponse de Onmo
Hi There,
We appreciate you sharing your experience with us so we can work towards improvements in our services. For new accounts, we may be required to run additional checks for the protection and security of your account. Typically, these checks would take up to 10 business days after receiving a valid ID and proof of address document.
We’d like to investigate why there has been a delay for you, so we’ve reached out to request for further information. If you can get this over to us, we’ll work to get back to you within 3 business days.
Team Onmo
Awful company
Awful company. KEEP AWAY.
Secret chargers, the worst customer service I’ve dealt with in a long time and they will do anything to prevent you from decreasing your limit. Filling a full complaint.
7 septembre 2026
Avis spontané
Réponse de Onmo
Hi There,
We’re sorry to read that you’ve been dissatisfied with our customer service team. You should not deal with any blockers for requesting to decrease your Credit Limit as we action these requests within 72 hours. When requesting a decrease, we will check that your balance is below the amount you are requesting as this is required before any action is taken.
So that we can look into the matter further and see what you were told, we’ve reached out for further information. We will also be sure to share your review with our Complaints Team to support the investigation into your experience. If you can get this over to us, we’d greatly appreciate it
Team Onmo
Réponse de Onmo
Hi Isolde,
Thank you for your review. We're happy to read that you've been happy with being an Onmo customer so far. If you ever need help, our Customer Services Team can be reached on 0330 333 6000 (Mon - Fri, 9am - 5pm).
Team Onmo
Réponse de Onmo
Hi Harry,
Thank you for your review and sharing with us that you found our application process easy to complete. Your card should be with you soon, and we hope you enjoy it.
Team Onmo
No notice on Google Pay or Apple Pay.
The process, is incredibly quick and easy. And all signed up, within minutes. Massive downfall, is that it's not included in Google Pay or Apple Pay. For the customer, convenience.. If Omni feature these, and it could be the best around.
19 septembre 2026
Avis spontané
Réponse de Onmo
Hi Dave,
Thank you for your review and for your feedback. We are currently working on getting the Onmo credit card compatible with digital wallets like Google Wallet & Apple Pay. Please keep an eye on your emails as we’ll be sure to let our customers know once the feature is live.
Team Onmo
“I had a great experience with Onmo
“I had a great experience with Onmo. The service was excellent, the process was quick and easy, and everything was explained clearly. The team was professional, helpful and responsive throughout. I’m very satisfied with the service and would definitely recommend Onmo to others. Thank you for the great experience!” ⭐⭐⭐⭐⭐
19 septembre 2026
Avis spontané
Réponse de Onmo
Hi Salim,
Thanks for your review and sharing how you found our application process.
We’ve designed our application to ensure customers are well-informed throughout, with all the information you need to know before fully applying for the card. We’ll have your card with you soon and thanks for being an Onmo customer.
Team Onmo
Réponse de Onmo
Hi Zoe,
Thank you for your review and sharing how you found our application process easy. We appreciate your feedback and we'll have your new card with you soon.
Team Onmo
Quick and Easy application process …
Quick and Easy application process was approved quickly
18 septembre 2026
Avis spontané
Réponse de Onmo
Hi Darren,
Thank you for leaving us your review and sharing your application experience. It’s great to read that you found it to be quick and straightforward to get through.
We'll have your new card with you soon.
Team Onmo
Good job good appreciation rispons
18 septembre 2026
Avis spontané
Réponse de Onmo
Hi Deep,
We're happy to read that you were satisfied with the application process. Thanks for leaving us your review and we'll have your card with you soon.
Team Onmo
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.