I notice that I'm not the only one who has unwittingly signed up for monthly auto top-ups. I only realised this when I received a pdf receipt and looked into my recent payment record and was horrified... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
didn’t receive the top up so next day emailed in to customer support, gave a few details and had an immediate refund due in a week. The fact it takes a week is a bit annoying but is definitely somethi... Voir plus
L'entreprise a répondu
I didn't see anything about monthly contracts it only said five pound top up he didn't say it was for a month or anything really bit of a con really
L'entreprise a répondu
Ontopup was useful when we needed it (whilst on holiday) but we thought we had bought a one off top up. In fact they had signed us up for a monthly subscription which we only noticed after paying for... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de On Top Up
Écrit par l'entreprise
On Top Up provides an easy way to purchase topup vouchers and credit for Pay As You Go mobile phones. We cover all the major phone networks, allowing users to add multiple phones on different networks to their account, and topup whenever they need.
Please note, that any accounts that opt-in to Auto Topup will have their subscription renewed automatically each month, and for security purposes you will need to log into your account in order to apply the credit to your mobile phone.
Our optional Auto Topup service allows users to automatically buy a topup every month, to help ensure they never run out of credit on their phone(s). The Auto Topup service can be started and paused or cancelled at any time simply by clicking a button in the user account area.
Our Customer Service team are on hand 24 hours a day to help out with any queries you may have. Click the Contact Us button below to send them a message or give them a quick call. If you have any queries regarding your account, please call or email us rather than leave a message on Trustpilot, as we will be able to help you much faster.
Coordonnées de contact
Suite 2, First Floor, Braywick House West, Windsor Road, SL6 1DN, Maidenhead, Royaume-Uni
- 01322 250194
- support@ontopup.com
- ontopup.com
3,3
Moyen
4 k avis
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY. Call your mobile company direct, you’ll end up calling them anyway and being charged extra. The message when paying says the credit will be sent to the phone number given, it is not, you get a voucher who you then have to call your mobile company to claim. The whole process takes way longer and there is a rip off admin charge that you needn’t pay. Would give 0 stars if that was an option.
23 avril 2026
Avis spontané
Réponse : On Top Up
Dear Sue Perry,
We are sorry to hear that your experience with us has been difficult, we do try to make the service costs as clear as possible. We would be glad to look into this further for you, unfortunately, we have not been able to locate a matching account.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
This company is a scram have been…
This company is a scram have been taking money from my account without my knowledge each month only used them in December 25 as emergency but taken money out each month since money not even put on my phone going to the bank as this is fraud have no transaction ID just payment from bank
23 avril 2026
Avis spontané
Réponse : On Top Up
Dear Steven Pickering,
I hope this response finds you well.
I am sorry to hear that your experience with us has been difficult, we do try to make the service information and costs as clear as possible. We wish to inform you that we are a legitimate and fully functioning service.
Please don't hesitate to reach out to us directly so we can help you with your query, simply by confirming the credentials of the ac-count in question. You can find us at the following link: https://ontopup.com/contact.
Regards,
Charise
Very good experience, actually apreciate it and no neeed of any emprovement. Yours Sincwrely . MARIA NEVES
Very good experience and like it at all.
22 avril 2026
Réponse : On Top Up
Dear Maria Ludvina Neves,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
First time I have used it very easy
22 avril 2026
Réponse : On Top Up
Dear Carol Chapman,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
Looks like a Scam company.
Looks like a Scam company.
I feel like I’ve been caught in a sales trap by mistake. I’ve had an O2 Pay-As-You-Go contract for many years. I don’t have a smartphone – I use a standard mobile phone without internet. On 19 April 2026, I simply wanted to top up my O2 tariff online as usual via their website, but the system slipped this option in, which I’ve never used before and which I have absolutely had no idea about and have no need for. I wanted to top up my PAYG tariff by £15 – they charged me £17.84 – 20% for an almost mythical service of 'processing fees' ... Now it’s caused me a real headache when trying to cancel a service I don’t even understand the point of. They’re asking me to register on their platform as well, just to cancel the mistaken payment.
I’ve used O2’s services for many years and was happy with the company because they never forced anything on customers, let alone engaged in fraud. But recently, the situation seems to have changed drastically: over the past year, I’ve had to visit their office several times to sort out various issues, including being pressured to buy a new phone. In general, the question arises: who is serving whom, and who exists for whom? IT and telephone companies around the world are creating ever more new substructures, swelling the ranks of freeloaders – sellers of air and services that nobody needs, whom we are expected to support, whilst people who work hard and create real products and real value in society are left to fend for themselves.
The money never actually arrived in my O2 phone account. I still don’t understand what I paid for.
---------------------
Reply to On Top Up: I will sue you if you do not give my money back and do not cancel that tricky subscription.
)
21 avril 2026
Avis spontané
Réponse : On Top Up
Dear Natalia,
We are sorry to hear that your experience with us has been difficult, we do try to make the service costs as clear as possible. We would be glad to look into this further for you, unfortunately, we have not been able to locate a matching account.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
Easy,very helpfull
21 avril 2026
Réponse : On Top Up
Dear Justyna Jatkowska,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
Likely easy
18 avril 2026
Réponse : On Top Up
Hi Yubiao Chen,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen
Réponse : On Top Up
Dear Janice Arnold,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
Scam company
Scam company. They sign you up to a subscription, which is not made clear when topping up. Apparently, they also don't believe that they have to abide by the Digital Markets, Competition and Consumers Act 2024 and offer a cooling-off period. Avoid this lot like the plague!
17 avril 2026
Avis spontané
Réponse : On Top Up
Dear Chris Partridge,
We are sorry to hear that your experience with us has been difficult, we do try to make the service costs and processes as clear as possible.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
Beware! Unethical behaviour by this company.
I am posting this review after helping my brother with this issue. He had had unknowing been making a monthly payment to this company. Check you're not paying a top-up monthly fee you are unaware of. His bank is investigating this company. Beware!
15 avril 2026
Avis spontané
Réponse : On Top Up
Hi Joni,
We are sorry to hear that your experience with us has been difficult, we do try to make the service costs and processes as clear as possible. We would be glad to look into this further for you, unfortunately, we have not been able to locate a matching account.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen
Quick and easy.
17 avril 2026
Réponse : On Top Up
Hello Mrs. A.,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen
10£ top up and nothing
10£ top up and nothing. They dont give money back. Money in sim balance 0£
Update: saw reply.
LIAR LIAR LIARRRRRR:)
16 avril 2026
Avis spontané
Réponse : On Top Up
Dear Goda,
We are sorry to hear that your experience with us has been difficult, we do try to make the service costs as clear as possible. We would be glad to look into this further for you, unfortunately, we have not been able to locate a matching account.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
When doing the top up it was not clear…
When doing the top up it was not clear on the website that it was a monthly subscription. Also ended up having to pay a £1.89 for the privilege of having the top up. Stay away from this site. Go directly to your provider for top up. I don’t know how, but I also ended up paying £9.95 for cancellation of the monthly payment.
16 avril 2026
Avis spontané
Réponse : On Top Up
Dear Christine Pine,
We are sorry to hear that your experience with us has been difficult, we do try to make the service costs as clear as possible. We would be glad to look into this further for you, unfortunately, we have not been able to locate a matching account.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
Easy and straight forward.
16 avril 2026
Réponse : On Top Up
Dear Peter Stephens,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
Réponse : On Top Up
Dear Mr. B. J. McAvan,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
Zero stars if I could
Zero stars if I could. This site is a scam. They didn’t send my code until I chased them, and when I finally got it, it didn’t work anywhere not online, not on the phone, nothing. I even sent proof of the error and they still refused a refund, hiding behind “you received the code.” The code is worthless, the service is dodgy, and the whole thing is a con. Avoid at all costs
25 septembre 2025
Avis spontané
Réponse : On Top Up
Hello Ny,
We are sorry to hear that your experience with us has been difficult, we do try to make the service costs and processes as clear as possible. We would be glad to look into this further for you, unfortunately, we have not been able to locate a matching account.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen
First time top-up, not impressed !
Fairly easy instructions to follow.
Top up was for my sons phone, 6 hours later money still not credited to his phone!!!
14 avril 2026
Réponse : On Top Up
Hello Anne Cooke,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen
Beware of monthly auto top-ups
I notice that I'm not the only one who has unwittingly signed up for monthly auto top-ups. I only realised this when I received a pdf receipt and looked into my recent payment record and was horrified as I can ill afford even the relatively small payment involved. This happens to refer to a spare phone which I rarely use but keep for emergencies so I don't need these top-ups. And when I tried to unsubscribe I found it near impossible. I hope I've now managed to close my account and this way prevent any further payments but I still don't feel very comfortable.
12 avril 2026
Avis spontané
Réponse : On Top Up
Hi Stephanie Russell,
We are sorry to hear that your experience with us has been difficult, we do try to make the service costs as clear as possible. We would be glad to look into this further for you, unfortunately, we have not been able to locate a matching account.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen
This company is so typical use them…
This company is so typical use them once and the bill you for the next month without your consent even if you cancel your account. I have been waiting now for 2 months for a refund.
1 mars 2026
Avis spontané
Réponse : On Top Up
Dear Sir/Madam,
We are sorry to hear that your experience with us has been difficult, we do try to make the service costs as clear as possible. We would be glad to look into this further for you, unfortunately, we have not been able to locate a matching account.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
Réponse : On Top Up
Dear James Murray,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.