ooShirts Inc. Avis 

Late. They SHIPPED my order on the “GUARANTEED” DELIVERY DATE and gave me 3-day shipping. Too late for the event, unfortunately. I also suspect they only shipped it because I reached out to them. Seems pretty coincidental the order shipped 20 mins after I questioned them about it. Do not order from here if you need the product by the “guaranteed” delivery date. That or keep in constant daily communication with them to remind them to do what they promised. I’m fighting now for a refund as these shirts are useless.

I paid extra for a rush order that was guaranteed to arrive by October 24. I never got a shipping update, so I called three times that day. Each time I was told the issue would be “escalated,” and finally that the shirts would arrive overnight the next day.

They never showed up.

These shirts were meant for an overseas team event, and I’m now traveling without them. The company completely failed to deliver on its promises — zero communication, zero accountability, zero follow-through.

If you need your order on time, do not trust this company

This company hounds you with emails filling up your inbox until you block them and vow to never order again

I tried to order from this company starting on 6/26 and the website was down. I was back and forth with support (multiple calls and emails) and finally got it ordered and fixed by 7/2. They guaranteed me numerous times that I would have my guaranteed delivery of 7/16 (I leave for an event 7/17) and now the shirts won't get to my place until 7/19 by 9PM. Hands down, they botched this at every step and now I'm getting the shirts I already paid for after the event I designed them for. I would not recommend this company to anyone.

BUYER BEWARE!!! I started a small business and saw on my searches/reviews that they were a small biz / women owned. Thought I’d support them and needed some merchandise. I am also a graphic designer and provided the files. They messed it up somehow on the proof with the yellow color on our logo. They sent another link for me to approve & all looked good. BUT when I received my order the Navy blue on our logo on the back was bright blue! Not at all what I approved. They got the navy blue on the front of the shirt correct but not the back! I provided photos as requested (twice) when they determined there’s nothing wrong with them and offered 10% on my next order. I ordered $700 worth of shirts that are not our brand and completely useless! I will be getting in touch with the BBB & seeking legal action to get my money back.

Easy to use interface. ooshirts did not fulfill my order. A year later and my issue is "closed" but remains unresolved. Gave me hope that the missing shirt was going to be fixed. It never was. No refund. Check and make sure that your entire order was completed. File a complaint quickly. You will be SOL if it falls outside their claimed time window. I would rather take my business elsewhere.

ooShirts is amazing. We needed shirts in full color with a two week deadline. The ordering process was extremely easy, and with a flat-rate color fee, as opposed to price increase/color, the choice between ooShirts and other t-shirt sellers like CustomInk was easy. Customer service responded within the week if not the same day and even offered us a 10% discount for being a school organization. Shirts were delivered on time on right to my front door step and shipping was free. Shirts are extremely soft and great quality.

Inquired about shirts and took 4 days for them to even come close to comprehending what I wanted and them doing multiple things I never asked for. I have now asked them 5 times to stop emailing me and they will not stop. There is no unsubscribe option on their emails. Avoid this company at all costs.

Unfortunately other people are misusing the name ooShirts to scam people. An employee of ooShirts helped me kindly by taking the time and effort to communicate with me about this matter.

I want to warn people for a company named Native Pride Stores, which misuses the name ooShirts to scam people. They take your money, try to take more, and you’ll never get what you paid for. This is not ooShirts, but someone else.

I used this company for the first time and everything seem okay but once I didn’t receive my order on time I knew it will be a disaster. Since the shirts were for a memorial and someone in their printing department decided to draw on the decrease person face and write the word Jesus on it and when I spoke to customer service she told me it something I created online, like seriously ? Why would I complain if I created it on my own ? But okay , then when I ask for a refund after they ruin the shirt I was told it’s a whole process and I need to provide more photos after I shown them 3 times they made a mistake and they knew they made a mistake and refuse to refund me back my money . This company is a complete joke !

I recently had a disappointing experience with ooShirts' marketing team. Jose Quintero from their team reached out to offer a $100 voucher in exchange for a mention on my website. The offer seemed straightforward, and I was excited to participate.

However, after expressing my interest, Jose responded saying I didn’t qualify because my website's domain rating was 0, despite this condition never being mentioned in his original email. This felt like deceptive advertising, as they approached me with an offer and then added hidden criteria after I showed interest.

I value honesty and transparency in business dealings, and unfortunately, ooShirts fell short in this regard. If you're considering working with them, be prepared for potential inconsistencies in their communication.

Hi!

I'm Jose and I work in marketing at ooShirts.

We're running a campaign in which we're giving a $100 voucher in return for a mention on your website.

Here's how to participate:
1. Take a picture of the shirts you receive
2. Upload it to your website*
3. Mention that the shirts came from us

If you're interested, just respond to this email. I hope to be working with you soon!

Thanks,
Jose Quintero

and then he wrote

Thanks for your email. We are unable to provide you with a coupon due to the domain ranking of your website. For our marketing campaign, you need to have a minimum of 1 as domain rating, your website has 0. Feel free to review this information on the below link:

Order process was quick and easy!! They were patient with our organization as we finalized a design, and in the end we received our shirts very quickly. SO happy with our choice.

I ordered over $900 worth of hoodies from this company. I received the shirts on 10/4 and they were drastically different from what I ordered and approved. In addition, I paid extra to have the design sized up on larger sizes, but they did not provide the service I paid for. I contacted them on 10/4 to request a refund or reprint. 24 days later, they still have done nothing to fix their mistake. Their customer service reps via phone and email promise a resolution soon each time, but never follow up. I have contacted them at least 10 times. Do not use this company.

This company has zero respect for their customers. I ordered 30 tshirts for my employees as I am growing my business and hired 3 new plumbers. The delivery date was set for some 3 weeks from the date I made my order. I waited the entire time needing these shirts so my techs would be representing my brand. The “guaranteed” delivery date arrives and this company without notice or reason cancels my order and issues a refund. I call and speak with an agent who tells me they are out of the brand shirt I ordered then tells me it was an issue with the colors I wanted. They couldn’t respect me enough to call or email me 2 or 3 weeks prior when they knew this was an issue. Instead they leave me with having to go to another site and redesign shirts and now wait for another 3 maybe 4 weeks to get shirts. I’m honestly kind of speechless at how little respect or care I was shown. Then they ask me if I want to change the colors and wait another 2 1/2 weeks and they will get my shirts. No discount no rush on the product or shipping.. just trust them that they will deliver. Are you effing kidding me??!! Absolutely LIVID

This company was easy to use and was reasonably priced. I saw a lot of reviews claiming ooshirts as a ripoff, but I decided to use it anyway to see how things would go. The shirts arrived ten days early and in perfect condition. The process was easy and I had zero problems with ooshirts. Reliable custom shirt company and I will be using it again in the future.

This company shafted me, plain and simple. I ordered 6 shirts, 3 of 2 different sizes. The first 3 came and I was pleased. The 2nd group came later and didn't look the same at all. I tried their customer service, but they are horrible. I recommend you try another company.

Worst customer support and delivery imaginable. We paid for expedited shipping with guaranteed delivery on July 31st. The order did not arrive today. Checked the website and it said still printing. Called support and after a long time on the phone was told they would have to follow up because sometimes their system doesn't update. Was told it would not arrive on time but they couldn't tell me when. They said they would call back. They never did. They sent an email saying they shipped it today the 31st but sent via usps and it wouldn't arrive until Monday. When I called back they showed little sympathy and when I asked for a refund on the expedited shipping, I was told we'd have to file a claim but they could do that for me. They FAILED to meet commitment, and we failed to receive our product in time for the event. If they would have shipped overnight, we would have received it in time still because we left a little cushion. So not only did they charge me for expediting shipping but when they missed delivery, they didn't overnight ship it to make up time but will keep my money for expediting unless I file a claim. Lesson learned never again dealing with these guys. Back to customink. As they say you get what you pay for and in this case we got a lot less.

An absolute bad first and last experience with ooShirts. Placed an order, got it reviewed and approved, then it went into production. After almost 2 weeks in production, they reach out to me to let me know they are low on stock and color swaps and have to refund my order. Now I have to tell my customers it will take longer for them to get their shirts and I have to go through the hassle again of finding another company to produce shirts for me. What kind of mickey mouse operation is this? Would never recommend to anyone.

I ordered several custom shirts with a rush order for an event. The shirts were delivered late, missing the event and rendering them useless. When I requested a full refund, I was only offered a 25% off coupon for a future order. I refused this offer and have since been stonewalled by ooo shirts. Terrible customer service.

DO NOT ORDER. TRUST ME. Can I give less than 1 star? I ordered t-shirts rush ordered on May 30 and uploaded artwork with 7 colors. I was notified that the graphic was a bit involved needing to be DTG (direct to garment). They told me it would take a few extra days and refunded me the extra I paid for rush shipping. Good so far. I had conversations with them expressing the desire to get the shirts ASAP and they indicated that it may take an extra couple days but that I should get them by about June 6th or 7th. In the meantime I had actually ordered a couple more shirts. They sent me a proof of the graphic for approval but the design was incorrect and only had 5 colors. I declined the proof and on May 31st I re-sent and approved the final 7 color graphic. ( I had a rainbow design) I watched and watched for tracking and the product didn't ship until June 5th even though I had an email saying I should get it on June 6th. Shipping was slow and I received the shirts on June 14th. Eight to nine day delivery. Really! Much to my dismay I opened the box of shirts to have all the shirts made with the first, declined 5 color graphic. The rainbow had red, yellow, green, blue and black . I called immediately on the 14th and was instructed to open a claim which I did on the same day (the 14th). I received an email from a claims person (Islela) on June 18th asking me to take a picture of each shirt and send them so they could PROMPTLY resolve the problem. Now, I did not see this email until the 20th and responded on the 20th with all of the pictures of each shirt as they had directed. Crickets....crickets.... No response. I called and talked to customer service many times and they said they tried to connect me to the claim department with no answer. I was instructed to wait for an email response. Crickets. I called on Friday June 28th and said I needed a response that day. Customer service said that was reasonable and that I would receive a response. Again, nothing. I officially contacted my credit card company July 1st a month after the order was placed to recoup my money. The bottom line is that their customer service says the right thing to pacify you but then the company does not follow through. I still have the incorrect order because quite simply they never contacted me to tell me what to do with it. I'm not paying to send the bad shirts back. But they are not really usable other than to mow the lawn or paint the house.