Good service until something goes wrong then they just don't seem to care or even bother responding to logged faults. Our broadband has currently been down for 3 days and no one has attended or even a... Voir plus
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Lisez les avis des autres
Early hours thursday 2am-6am apparently was doing a maintenance.. woke up to no internet 2 days now Still no internet and all open fibre are saying is its been passed on to home telecom to be sorted... Voir plus
Engineer arrived and router arrived on agreed date. All ran smoothly and instantly had a great connection with fantastic speeds. The next day however we ran into some problems with the connection. It... Voir plus
L'entreprise a répondu
Fibre just came to this area and was eager to leave sky broadband, from beginning to end the service has been above and beyond install was quick, prompt and efficient. Had an initial router issue whic... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur d'accès Internet
- aussi dans
- Entreprise de télécommunications
- Fournisseur de connexion internet
- Service internet et téléphone
À propos de Open Fibre
Écrit par l'entreprise
Coordonnées de contact
8 Piries Place, RH12 1EH, Horsham, Royaume-Uni
- 01482680080
- hello@open-fibre.co.uk
- open-fibre.co.uk
Built to handle all your WiFi needs
3,0
Moyen
180 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
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Very friendly and informative
Very friendly and informative. Everything was explained fully, did not feel rushed or pressured.
3 septembre 2023
Found the company did not keep me…
Found the company did not keep me informed. Had to ring several times to get my phone fitted. Phone installer didn't turn up on the agreed day.
When Tom came he was polite and apologetic.
4 juillet 2023
The time and effort these guys performed is…unbelievable! . Paul R...
The time and effort these guys took is unmatched by any other company out there, their dedication to the cause in providing customer satisfaction is beyond words. Ben and Luke junior went the extra mile to make sure the installation went smooth, and although they were some gremlins in the works they both pulled -together and fixed the issues. 'OpenFibre' are here to stay and will succeed in this venture to win the top spot!
31 juillet 2023
What a relief to be able to watch TV…
What a relief to be able to watch TV (ITVX) and videos on You Tube on the computer without the buffering.
The engineers from MS3 did a splendid job providing the network to the house.
We have also had amazing service from OpenFibre providing Ultrafast broadband.
Just one thing we found, make sure the contract is the same as the one from MS3 on first contact.
It’s amazing to be able to talk to a local help desks with issues and get it resolved straight away.
Thanks to Ali and Ben for sorting out our provision order and connecting the home phone to the router. Also to Wifi Luke, he delivered the router the day before the installation with a contact number should things go wrong.
15 août 2023
Avis spontané
Amazing Wi-Fi and cheap would recommend.
21 août 2023
Avis spontané
Réponse de Open Fibre
Dear Joshua, thank you very much for your kind words, please dont forget to tell your family, friends and neighbours to take advantage of our referral scheme, remember, you get one month free internet rental for every person who you refer to us!
New customer
After many many issues with kcom I decided to leave them, lots of people recommend open fibre so I decided to try them out. it was best thing I did…. I’m Now getting faster speed at a much lower price with no buffering, installation was fast it didn’t take long and the fellas was lovely that came. I would highly recommend open fibre to anyone
18 août 2023
Avis spontané
Réponse de Open Fibre
Dear Lindsay, thank you very much for your kind words, please dont forget to tell your family, friends and neighbours to take advantage of our referral scheme, remember, you get one month free internet rental for every person who you refer to us!
Too many imponderables at this stage.
I will leave my original review below, but I have since withdrawn from the project. The reviews on Trustpilot are pretty mixed on delivery and customer experience. I have consulted those who install fibre optics and they are doubtful that the cables are robust enough to be slung from a telegraph pole, as promised, without detriment to the system. I am unsure if the company has the necessary permissions from local authorities or other companies to install the infrastructure. Too many imponderables at this stage.
We have not had fibre installed yet, so I cannot comment on the effectiveness of the system, but if the experience of the explanations, helpfulness, and pleasantness leading up to the decision to go for installation, then I am looking forward to that phase. Linus Genter has been round a few times to answer my questions face to face rather than through a generic Customer Services. He has been thoroughly professional and a delight to deal with. There is no hard sell, just sensible explanations.
21 août 2023
Avis spontané
Réponse de Open Fibre
Dear Mr Barton, thank you very much for your kind words, please dont forget to tell your family, friends and neighbours to take advantage of our referral scheme, remember, you get one month free internet rental for every person who you refer to us!
Would highly recommend 👌
Really helpful throughout the installation process answering any concerns I had but honestly the process was very quick with minimal disruption. The download speeds now are defo 100% better with no dropouts wish I had used this provider months ago I would happily recommend anyone to change to this company. Massive shout out to WiFi LUKE you made it happy your experience and knowledge is a credit to you. Thanks again
11 août 2023
Avis spontané
Réponse de Open Fibre
Dear Phil, thank you very much for your kind words, please dont forget to tell your family, friends and neighbours to take advantage of our referral scheme, remember, you get one month free internet rental for every person who you refer to us!
He was honest and genuine with the…
He was honest and genuine with the questions i asked him his name is dan
31 juillet 2023
Réponse de Open Fibre
Dear Michael, thank you very much for your kind words, please dont forget to tell your family, friends and neighbours to take advantage of our referral scheme, remember, you get one month free internet rental for every person who you refer to us!
Open fibre broadband
After a slight hiccough because of new supplier all is ok and looking forward to a good business relationship
15 août 2023
Avis spontané
Réponse de Open Fibre
Dear Pam, thank you very much for your kind words, please dont forget to tell your family, friends and neighbours to take advantage of our referral scheme, remember, you get one month free internet rental for every person who you refer to us!
The time I have to wait for connecting…
The time I have to wait for connecting the internet a three weeks and I canceled my internet
31 juillet 2023
Réponse de Open Fibre
Dear Andrew, im sorry you were annoyed about the lead time for installation of our internet service, since you spoke with us, we brought your appointment forward and you were fully installed in just over a week, I hope you enjoy the service for many years to come!
Very happy new customer
After initial connections issues resolved the problem professionally and promptly. Open Fibre should carry out customer service training for KC. What an absolute difference in support, service and care compared to KC.
8 août 2023
Avis spontané
Réponse de Open Fibre
Dear Kevin, thank you very much for your feedback, please dont forget to tell all of your family and friends to take advantage of our referral scheme and enjoy a free months internet rental for every person you refer!
So glad to finally have a option with…
So glad to finally have a option with my internet in Hull. Great price amazing speeds so happy 5 star would recommend
26 juillet 2023
Réponse de Open Fibre
Dear SImon, thank you very much for your feedback, please dont forget to tell all of your family and friends to take advantage of our referral scheme and enjoy a free months internet rental for every person you refer!
Fibre just came to this area and was…
Fibre just came to this area and was eager to leave sky broadband, from beginning to end the service has been above and beyond install was quick, prompt and efficient. Had an initial router issue which was sorted the same day, even came out to my house to sort it for me brilliant service, if only more companies were like this. Ben and Luke are absolute stars, highly recommended from me
31 juillet 2023
Avis spontané
Réponse de Open Fibre
Dear Michael, thank you very much for your feedback, please dont forget to tell all of your family and friends to take advantage of our referral scheme and enjoy a free months internet rental for every person you refer!
Great people all way there to help you…
Great people all way there to help you Luke very nice man great all way there to help you
23 juillet 2023
Réponse de Open Fibre
Dear Craig, thank you very much for your feedback, please dont forget to tell all of your family and friends to take advantage of our referral scheme and enjoy a free months internet rental for every person you refer!
Brilliant service fitted very fast no…
Brilliant service fitted very fast no mess speed double that of kcom and half the price very impressed and highly recommend. Thank you
28 juillet 2023
Avis spontané
Réponse de Open Fibre
Dear Andy, thank you very much for your feedback, please dont forget to tell all of your family and friends to take advantage of our referral scheme and enjoy a free months internet rental for every person you refer!
Excellent company from the get go
Fibre has recently been installed into my area so was excited to try it out. The price for the package I chose is amazing for how fast the speed is. Ms3 came out as promised to install the wiring and they were very efficient and pleasant. We received the router a few hours later and the engineer set it up for us and that was the whole installation complete. Amazing service from the beginning and answered a few questions I had before installation in a timely manner.
27 juillet 2023
Avis spontané
Réponse de Open Fibre
Dear David, thank you very much for your kind words, please dont forget to tell your family, friends and neighbours to take advantage of our referral scheme, remember, you get one month free internet rental for every person who you refer to us!
Great Experience, from pre-sale to post install
Great communication from pre-sales to post installation. Both Ben and Luke have been great. Ben with his willingness to answer all my pre-sale questions evening going above and beyond to find me answers. Luke was great and kept me informed from pre-install to post. Answered some questions I had even outside of normal office hours.
Overall my experience with Open Fibre has been great and I’d recommend them to anyone. Customer service is great, speeds are exactly as advertised even during peak times.
You truly get your moneys worth.
21 juillet 2023
Avis spontané
Réponse de Open Fibre
Dear Richard, thank you very much for your kind words, please dont forget to tell your family, friends and neighbours to take advantage of our referral scheme, remember, you get one month free internet rental for every person who you refer to us!
100% excellent service
Everything have been absolutely spot on, the customer service is excellent and the service they provide is equally as good. Everybody who came to the house to install the line and router were friendly, polite and helpful as was Aly who sorted us out from the beginning. We now have a faster service at half the price of our previous suppier and are very happy customers.
10 juillet 2023
Avis spontané
Réponse de Open Fibre
Thank you very much for your kind words, please dont forget to tell your family, friends and neighbours to take advantage of our referral scheme, remember, you get one month free internet rental for every person who you refer to us!
Very good at explaining and answering any questions you may have and the gentleman (Luke) did all the transitions for me quickly
Very good and clean tradesmen et me know everything that was going
14 juin 2023
Réponse de Open Fibre
Dear Colin, thank you for your kind words, please dont forget to tell your family, friends and neighbours to take advantage of our referral scheme, remember one month free internet for every person who you refer to us!
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