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Open Fibre Avis 

180
•
TrustScore 3 sur 5

3,0

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Good service until something goes wrong then they just don't seem to care or even bother responding to logged faults. Our broadband has currently been down for 3 days and no one has attended or even a... Voir plus

Noté 1 sur 5 étoiles

Early hours thursday 2am-6am apparently was doing a maintenance.. woke up to no internet 2 days now Still no internet and all open fibre are saying is its been passed on to home telecom to be sorted... Voir plus

Noté 5 sur 5 étoiles

Engineer arrived and router arrived on agreed date. All ran smoothly and instantly had a great connection with fantastic speeds. The next day however we ran into some problems with the connection. It... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Fibre just came to this area and was eager to leave sky broadband, from beginning to end the service has been above and beyond install was quick, prompt and efficient. Had an initial router issue whic... Voir plus

L'entreprise a répondu

À propos de l'entreprise


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Built to handle all your WiFi needs

Perfect for streaming, gaming, work, and learning

3,0

Moyen

TrustScore 3 sur 5

180 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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N'a pas répondu aux avis négatifs

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3,0

Tous les avis

(180)

3 avis reçus au cours des 12 derniers mois

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Noté 4 sur 5 étoiles

Good overall experience

I was very nervous about changing from my old supplier as I couldn’t be bothered with the up-evil in particular the thought of having a new fibre cable fitted. After reading the reviews I was put at ease and rightly so. The first guy who laid the cable didn’t get his name as we was away did a perfect job couldn’t tell he had been. The second guy who came to fit the fibre cable to the property, young lad called Harry was polite kept me up to date of what he was doing and cleaned up on completion. My only two small complaints was that I had to chase up the delivery of the router as it didn’t arrive in the morning of the appointment I had to chase main office to be told im next job he would be with me within the hour. 3 hours later I had to chase office again to be told he would be 20 mins. I wasn’t in when he arrived so he just connected the main Ethernet cable and went he was less than 5mins, I requested all booster boxes and other hubs to be connected when I took out the deal obviously they went back on there word. Luckily it was just a case of putting the cables in 🤦‍♂️The second was I called the office initially to ask if someone could call back to sort out the cables. Whilst on hold it was stated office opening hours was till 7-30pm I called at 6-40pm to eventually receive the message office now closed at approx 6-45. I’m hoping that’s not the signs of things to come. Internet speed is much improved and can safely say it’s a vast improvement. As an improvement please make the connection one visit why the need for two is beyond me. Unfortunately that cost you a star.

28 juin 2023
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Réponse de Open Fibre

Dear Lee, thank you for your constructive review, the reason for the two seperate visits is that the network provider (MS3) are the people who have to connect your lines up from the street to your house, when this is done you rent your internet connectivity from us, hence they lay the lines, we bring the router to your house and plug it in, this is normal for providers outside of Hull, but we of course in Hull are not used to having choice.

If you would like us to send an engineer to help you connect anything up please just email us hello@open-fibre.co.uk or call the office on 01482 680080, we would be glad to help.

FInally please dont forget to tell your family, friends and neighbours to take advantage of our referral scheme, remember one month free internet for every person who you refer to us.

Noté 5 sur 5 étoiles

Brilliant service and amazing guys from…

Brilliant service and amazing guys from the ms3 team and all workers involved in fitting my Internet and doing such a good job no mess clean and tidy absolutely outstanding 👏

16 juillet 2023
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Réponse de Open Fibre

Dear Kell, thank you very much for your kind words, please dont forget to tell your family, friends and neighbours to take advantage of our referral scheme, remember one month free internet for every person who you refer to us!

Noté 5 sur 5 étoiles

Professional installation and lightning…

Professional installation and lightning fast speed at half the price of KC. Would highly recommend.

13 juillet 2023
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Réponse de Open Fibre

Dear Stephen, please dont forget to tell your family, friends and neighbours to take advantage of our referral scheme, remember one month free internet for every person who you refer to us!

Noté 5 sur 5 étoiles

Brilliant company i switched from kcom…

Brilliant company i switched from kcom , had me up and running straight away!
Very fast on the installation. Very nice set of installers aswell.
Went for the 1000mbps and is running superbly around 995mbps. Never had a issue with them since! 👼
Had the 900mbps and paying £70.00
And was only getting around 650mbps,
Getting 100mbps extra and saving money!

6 juillet 2023
Avis spontané
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Réponse de Open Fibre

Dear Brad, thank you for your kind words, please dont forget to tell your family, friends and neighbours to take advantage of our referral scheme, remember one month free internet for every person who you refer to us!

Noté 5 sur 5 étoiles

Great sales service

I contacted Open Fibre about their service because I was looking for a new provider. They answered all my questions without a hard sell and seemed as interested in me as I was in them. Their prices are more than competitive and they after a 24/7 support option which is ideal for me and my working times. I can’t wait to get the system up and running.

27 juin 2023
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Réponse de Open Fibre

Dear Phil, thank you for your kind words, please dont forget to tell your family, friends and neighbours to take advantage of our referral scheme, remember one month free internet for every person who you refer to us!

Noté 5 sur 5 étoiles

Start to finish really smooth!

From start to finish, I ordered through MS3 who recommended open fibre. I went for the 1000mbps upload and download due to sending huge files for work and gaming a lot. We had one installation to get the fibre line connected to the house, they came across and needed to do a little digging. I was a little scared but they had everything filled back in and back to normal within about 20 minutes. Couple of days later on my appointment day I had two engineers, one from MS3 to install my ONT (inside box) which was quick and easy and they asked where I'd like it to go etc. The second engineer, who was amazing (he was called Luke), came over to set my router up, make sure the speeds were good to go and then we chatted about my setup and how much different it will be. Overall really smooth, I was a little worried but everything was installed without any hitches and I just downloaded warzone in literally 6 minutes!!!

12 juillet 2023
Avis spontané
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Réponse de Open Fibre

Thank you James - please dont forget to tell evryone and take advantage of our referral scheme!

Noté 5 sur 5 étoiles

Open fibre network (WiFi) 5star

The work by the ms3 guys was very neat and quickly done. Then WiFi Luke from open fibre came round and had me connected in the blink of eye, we did a WiFi speed test before he went and was happy with the results.

26 juin 2023
Avis spontané
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Réponse de Open Fibre

Thank you for your kind words, please dont forget to tell your family, friends and neighbours to take advantage of our referral scheme, remember one month free internet for every person who you refer to us!

Noté 5 sur 5 étoiles

I'd like to thank ally and all the…

I'd like to thank ally and all the staff at open fibre they connected me up and the service I got was so outstanding if I needed to no anything all the staff are there to help sort it out the work was done to a very high standard and as quick as possible with no mess at all I would highly recommend this broadband company to any one who is thinking of getting it speed is absolutely spot on keep the good work up and a big thankyou to ally he's just so polite and a gentle man 5 star +

4 juillet 2023
Avis spontané
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Réponse de Open Fibre

Thank you Paul, please dont forget to mention us to your friends family and neighbours to take advantage of our referral scheme!

Noté 5 sur 5 étoiles

Friendly and professional staff

Friendly and professional staff. Good service, fast and stable Internet.

5 juillet 2023
Avis spontané
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Réponse de Open Fibre

Thank you Justin, please dont forget to mention us to your friends family and neighbours to take advantage of our referral scheme!

Noté 5 sur 5 étoiles

Great customer service

Great customer service, immediate response and above and beyond support. Nice one WiFi Luke, spot on job! 👍 Internet speeds are great and consistent.

4 juillet 2023
Avis spontané
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Réponse de Open Fibre

Thank you Dexy, please tell all of your friends and neighbours, be sure to take advantage of our referral scheme!

Noté 5 sur 5 étoiles

The change over from kc was swift n no…

The change over from kc was swift n no problems at all..luke kept in touch snd was really helpful and made it stress free..definitely recommend open fibre.

4 juillet 2023
Avis spontané
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Réponse de Open Fibre

Thank you Colin, please dont forget to recommend us to your friends and family and tak advantage of our referral scheme.

Noté 5 sur 5 étoiles

Highly recommend

Highly recommend, fast internet and very fast and helpful tech support.Many thanks for Sharlot for help

4 juillet 2023
Avis spontané
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Réponse de Open Fibre

Thank you Roksana, we know you had problems initially but you worked with us to resolve it, we're so pleased, and thank you for the recommendations, please keep them coming!
Dėkojame, Roksana, žinome, kad iš pradžių turėjote problemų, bet jūs dirbote su mumis, kad jas išspręstumėte. Esame labai patenkinti ir ačiū už rekomendacijas, prašome jų ir toliau!

Noté 5 sur 5 étoiles

Fantastic service

Fantastic service, no issues from start to finish. Thanks guys

3 juillet 2023
Avis spontané
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Réponse de Open Fibre

Thanks Luke, please tell your friends, family and neighbours to take advantage of our referral scheme!

Noté 5 sur 5 étoiles

Excellent

Made the switch to Open Fibre after years of being with KCOM. They are a brilliant local company, Aly set everything up for us.
Highly recommend Open Fibre, speeds are great with no dropping out like we used to get with KCOM. The price is over half of what we were paying and we don't need to pay for a landline that we don't use.
Install was easy, MS3 laid a new cable in our garden and you can't tell that the work has been done.

4 juillet 2023
Avis spontané
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Réponse de Open Fibre

Thank you for your review Martin, please dont forget to tell your family, friends and neighbours to take advantage of our referral scheme!

Noté 4 sur 5 étoiles

Pre-install :)

I haven't yet received the service, my install isn't for a couple of weeks yet, the price and promised service though is brilliant.
The rating is based solely on experience so far, I provided all details to a chap and advised contract info would be with me in a couple of hours. 3 days later I called to query it and had to provide a few details regarding the offer I was given. Not the end of the world but not the perfect start. I am however, confident the product will do what I need and give me both the speed and coverage required.

26 juin 2023
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Réponse de Open Fibre

Thank you very much for your honest review, we apologise for the slow initial contact, and will make sure we add that extra star over the coming years.

Noté 5 sur 5 étoiles

Highly recommend

Highly recommend, fast internet and very fast and helpful tech support.

3 juillet 2023
Avis spontané
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Réponse de Open Fibre

Thank you very much Barrie for your kind words, please tell all your friends & neighbours and take advantage of our referral scheme!

Noté 5 sur 5 étoiles

Service

Excellent service. Helpful and friendly staff

27 juin 2023
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Réponse de Open Fibre

Thank you, please remember to tell al your friends / family and make use of our referral scheme!

Noté 5 sur 5 étoiles

Open fibre came 22nd June installed…

Open fibre came 22nd June installed cable for internet had to cut across lawn but it was so neat and tidy when finished you couldn’t see the join.
Came 23rd June connected cable fitted router connected my landline. Absolutely brilliant.
Highly recommended

22 juin 2023
Avis spontané
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Réponse de Open Fibre

Thank you very much Mr Slipper, please dont forget to tell your friends family and nieghbours to take advantage of our referrall scheme.

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