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Lisez les avis des autres

Noté 1 sur 5 étoiles

Took forever to say they were coming, then they said they had been delivered at a time when my wife and I were home. Nothing had been delivered, I told them and they sent photos of a package on the... Voir plus

Noté 1 sur 5 étoiles

Avoid. Purchased a pair of prescription glasses and didn't receive them. Chased and was then told that the frames had been damaged and I needed to select another (I see from other reviews I'm not th... Voir plus

Noté 5 sur 5 étoiles

The situation was quite urgent, Specsavers wait time was 2-4 weeks due to Covid delays, fortunately we came in contact of Supriya who helped us providing glasses exactly as per prescription just wit... Voir plus

Noté 3 sur 5 étoiles

Love your range of frames, and your tool for virtual trying on is a nice idea. Quality of both frames and lenses is very good, but unfortunately you can't substitute for trying them on in person. Th... Voir plus

À propos de l'entreprise

  1. Santé & médecine

Écrit par l'entreprise

We’re about eyeglasses. Think prescription eyeglasses in Australia, think Optically.com.au. That’s what we’re about. At Optically.com.au, our eyeglasses are about seeing clearly & looking good for less.


Coordonnées de contact

2,8

Moyen

TrustScore 3 sur 5

201 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 25 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

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Noté 5 sur 5 étoiles

onto my third pair...

onto my third pair, 2 reglaze and one with frame. their communications could be a bit better, as could their 'progress' indicator on the website, but all in all, i'll be coming back when i next need lenses or frames.

16 juillet 2019
Avis spontané
Noté 5 sur 5 étoiles

Very happy with products & customer service

I have purchased a few pairs now from Optically. They are generally very quick to deliver within 14 days or so for Multifocals with extras like lens tints etc. My last order took longer as they said they were not satisfied with the quality & remade my spectacles again & had to wait for the special lenses. As a thankyou from Optically they offered me a free set of single vision from their 24 hour range to tide me over. Overall I am very satisfied with Optically as I believe they do produce good quality spectacles & do care about their Brand.

16 juillet 2019
Avis spontané
Noté 5 sur 5 étoiles

Cheap and Quality!

The glasses were cheap yet great quality! They have lasted so well and look great on. Easy to order from and delivery was simple and fast. I will only use you guys to order glasses from now!

16 juillet 2019
Avis spontané
Noté 4 sur 5 étoiles

I got new lenses in my existing frames…

I got new lenses in my existing frames but unfortunately they were delayed and ultimately chipped when received. This was disappointing after the extra wait. But as compensation I got discount on some prescription sunglasses. Which went some of the way in making me use Optically again... As I am now looking for a new pair!

16 juillet 2019
Avis spontané
Noté 5 sur 5 étoiles

Well priced and great service

Very reasonably priced with high results. Transformed my sunglasses frames into standard frames and they were more than happy to help with a reasonable waiting time. Regularly updated.

16 juillet 2019
Avis spontané
Noté 5 sur 5 étoiles

Normally it would be difficult for me…

Normally it would be difficult for me to afford glasses.

But with Optically I'm able to easily submit my prescription and receive my glasses for under $100, in under 2 weeks.

I love Optically and recommend them to everyone I know!

16 juillet 2019
Avis spontané
Noté 5 sur 5 étoiles

quality and durability

The glasses I bought are great good quality and have stood up to the abuse I have given them. I will definitely reorder from here when I need a new pair

16 juillet 2019
Avis spontané
Noté 4 sur 5 étoiles

I have tried a few different online…

I have tried a few different online glasses businesses in the last 18 months or so. One I would not use again is google eyes4u. I rated this retailer good as I find its glasses have more substance not made of flimsy materials. While still not charging a steep price.

16 juillet 2019
Avis spontané
Noté 4 sur 5 étoiles

Great prices

Great prices. Great selection of frames. Some better quality than others. Would like vetter range of avaiator sunglasses with stronger arms.

16 juillet 2019
Avis spontané
Noté 2 sur 5 étoiles

I used their canadian address to order…

I used their canadian address to order a reglaze. Their site promises a 2 week turnaround. After 3 weeks i called and was told they had to reorder lenses, but would keep me informed. I called at 4 weeks and was told they would check. I then contacted paypal. I received the glasses almost 6 weeks with no explanation. I do not recommend.

22 juin 2019
Avis spontané
Noté 1 sur 5 étoiles

Bought two pairs, they sent one, saying they sent two.

I ordered two pairs of glasses after seeing what looked like great prices, but as it got past the 10 business day delivery guarantee, it all started to turn sour.
I had to send multiple emails to get a tracking number out of them, had no reply so then opened a Paypal dispute, and eventually, one single pair of glasses arrived on its own. Being a tiny packaged, I filmed the opening of it while at the post office to cover myself and to show there weren't two pairs.
I've sent multiple emails since asking about the second pair, with no reply. Completely ignored.
I have no choice but to now but to update my paypal dispute to show they only send half the order, and get my money back.
These guys are cheaper for a reason, don't waste your time
Finally they claimed they sent both pairs in the one parcel, which was laughable seeing that I have a video at Australia post from opening the one parcel received.
Don't trust these guys.

13 avril 2019
Avis spontané
Noté 1 sur 5 étoiles

Never order spectacles online

It was a mistake for me to have ordered spectacles online.I was tempted by the fast delivery dates promised which turned out to be fake.
Firstly I chose designer frames
When it arrived they were ill fitting lopsided on my face.
I chose the best lenses Kodak and the thinness lenses paid alot extra for all that.
One lense was good. The other was blurred.Mind you the same prescription made from my normal optometrist on an existing frame I had came out perfect....
Lastly delivery took 3 weeks altogether.
They were dishonest about the date they sent it giving tracking with Australia post that didn't move for a week because it has not been given to Australia post yet but as soon as Australia post got the package from them They delivered it in 3 days!
So I'm stuck with frames that are ill fitting.
Lenses that are useless
And they don't reply at all to sort it out.Once they get your money you can talk to the wall.
Complete waste of money time and effort but it's my fault for ordering online.

12 avril 2019
Avis spontané
Logo de Optically

Réponse de Optically

Dear Windyharbour A,

Thank you for your feedback.

I am sorry to know about the inconvenience caused against the order you placed on our website.

I wish to inform you that most of our orders are dispatched with in 2-7, however orders with complex prescription or Progressive lenses may take additional time.

I also would like to get to your attention that we offer a 90 Days Unconditional Returns and a Free One-time exchange for orders placed on our website.

As the details shared on this feedback is limited I am unable to verify your order details hence request you to share your name or number for us to assist you further.

Regards
Team - Optically.

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