Origin Global Avis 

I was recently undertook an interior renovation and was taken with the new Origin Soho range. The OI30 looked like a great option and I approached a local installer - Goldseal to undertake the project. I cannot speak highly enough of both Goldseal and the Origin product. Both were exceptional. The transformation of my home was amazing, better than I was expecting and Gary and his team were very professional.

Origin's suite of products, including a residential door, set of bifolds, and internal doors, have truly transformed my home. Not only have they changed the way I use each space, but they've also elevated the entire ambiance, giving it a luxurious feel that never fails to impress visitors. The craftsmanship and quality of each piece are evident in every detail, from the smooth operation of the doors to the sleek design that seamlessly integrates with my home's aesthetic. Not only do I enjoy the practicality and functionality of these products, but I also receive compliments on their elegance and style every time someone visits. Investing in Origin was one of the best decisions I made for my home, and I wholeheartedly recommend their products to anyone looking to enhance both the functionality and aesthetics of their living space.

Most of the windows were of good quality however, two large windows were delivered without drainage holes (despite these windows being coupled to casements that had drainage points installed and are therefore clearly external windows). Origin are unwilling to rectify this issue even though I have offered to take the windows to their factory. They have sent instructions on how to install drainage points myself, which pretty much states "drill hole in the frame". No dimensions, no other guidance.
If you want any sort of aftercare, DO NOT USE THIS COMPANY. Get Schuco windows instead.

Great fitters and very curious and tidy

Long standing Customer, the whole house has Origin windows & bifolds. As others have found , your installer ( fitters) will make or break the quality of the install. The final door recently fitted is a single door with lower panel. A mobility threshold is fitted. The issue with the design (note not the installation) is that rain water collects on the square lipped bottom rail. (as it does on the bifold doors (same design)) . Surface tension causes this to puddle. As the door is opened (inward) the opening vibration breaks the surface tension and the water runs down the face of the bottom rail and drips off on the interior floor. Not an issue with open outward doors. A camber to the top angle of this bottom rail would easily encourage the water to run off and not pool. Madness for a premium product, makes you wonder whether the designers have the product fitted to their own houses.

Absolutely disgraceful company. Stay well away. Product looks nice, but is not that good, overpriced, and suffers from being in the hands of incompetents. Origin insist that you use their network of installers. The ones they told us to use did not do a very good job at the time, but have since, by responding to a Trustpilot review, are seeking to make amends.
When I thought that Origin would want to know what had gone wrong, I was rudely dismissed at the very first port of call.
You would think that a supposed quality supplier would be highly concerned if their product was being poorly installed, causing loss and damage, that the follow up customer service was even worse, with the overall experience for their brand so awful, to be indescribable. Would they be interested? No. Couldn't care less.
Always amuses me when brands make such a show of responding on here, the public face, but in the background, simply sneer at unsuspecting members of the public, while taking their money.
I started receiving their ads on my Facebook page. When I started to leave honest feedback, they simply blocked me. What does that tell you about a brand?
When I then wrote to them, I was simply rudely dismissed and my complaints ignored. That mindset and attitude HAS to come from the top.
Stay away. Your hard earned money is better spent elsewhere.

Addition to respond to the below:
This has got to be the most cynical reply by any company in the entirety of Trustpilot. You've put more effort into this, than actually resolving the issue.

Not only is it full of lies, you contradict yourselves. You say that you take complaints very seriously, then say you do not get involved, then seem to infer that you are responsible for resolving this?

I am shaking my head in disbelief at your utter lies. I wanted to bring the matter to your attention as I felt that your intervention could help to move matters along. Why was it not resolved back in 2019 then?

You literally did nothing except to tell me to go away, that you weren't interested, and that it had nothing to do with you. Shall we find somewhere to post up the emails? All can therefore read and make up their own minds.

Why did you block me from your social media? I didn't break any rules, except all that you allow on there is praise, isn't it? Unblock me and we can discuss it on there.

You really should stop digging.

We had bifold doors fitted 6 years ago by Ekco doors in Edinburgh who were introduced to us by Origin. All was well at first but very quickly we had condensation develop on the inside of the threshold and issues with the foam gaskets shrinking. This was reported to the fitters who replaced the gaskets and blamed that on the condensation. Since then I've had the gaskets changed annually as they keep shrinking and I've had numerous excuses for the condensation. They refitted the doors in February but it's made no difference, in fact if anything it's worse. Now the installer has refused to come back unless I pay £250 and have blanked every effort I have made to get a copy of the fitting warranty. I have foam gaskets that were supplied under warranty but the installer refuses to fit them unless I pay £250 which won't be happening. Origin for their part only want to pass the blame to the installer and take absolutely no responsibility for anything apart from manufacturing defects despite the fact they introduce you to the installer. I sent them a detailed email listing the problems I'm experiencing but it's been ignored. Do yourself a big favour and go elsewhere. Find a company that actually takes responsibility for their installers instead of ignoring things.

I am astonished by some of the good stories on here as I have found the service incredibly poor. The product is fine but my lock has jammed and they won't even let me speak to someone who will help. Shocking.

Edit - thank you for responding and I have received your email. Will update once resolved.

I recently gave a poor review, which at the time I felt justified. I was getting to my wits end trying to resolve two problems with my bi-fold doors, namely faulty/broken handles and a damaged seal (which incidentally was NOT the fault of origin-global),and getting nowhere fast. This was until Louise, Head of Sales Operations stepped in and took to resolving my door problems. This morning the parts arrived as promised for me to rectify my bi-folds. I can now get on with making them as good as the day they were fitted.
A big Thank You to Louise for her help with this matter.

If you are reading this and wondering about Origin's customer service, let me explain. The building company who fitted my bi-fold doors did not register the product with Origin, nor did they inform Origin that it was to be set in a marine environment. (A marine environment requires a different salt-resistant coating, which Origin would have supplied.) Several years later, I contacted Origin about a rusty hinge and other parts. Origin customer service not only replaced the rusty parts free of charge, but also replaced the parts incorrectly fitted by the builder. If that's not superb customer service, I don't know what is.

We’ve just had set of Origin Bi-folds and floor to ceiling windows fitted by NW Bi-folds. We wanted Origin products as we were impressed by the quality and features. Although NW Bi-folds weren’t our nearest Origin installers, they proved to be the best for customer service compared to more local Origin installers we’d spoken to. From my initial phone call with Steve to the installation today the speed of service was brilliant . Steve suggested having a lower threshold which I’d not thought of, which now it’s in place, was such the right decision. Fantastic communication on progress of order and installation date. Team arrived on time Keiren (fitter) did a great job always smiling polite and left everywhere tidy. Steve on site too assisting and making sure all okay. Thank you guys we so so happy with the end results. Will certainly recommend Origin products and your service to family and friends.

First of all , windows are excellent
After sales , not so. I had a broken window pane. I know they don’t supply glass
but you would think that they could tell you replacement sizes from measurement of the window frame.
But no , apparently they cannot . They say that they need original order number from installer.
My installer local installer went out of business so cannot support.
How can they not know a size on a window they make. Ridiculous emails from online support.
So great windows but stupid on line support.
Gave up in end. Went to a local glass supplier who knew how to size.

the doors are fantastic, they work great, look great and we have had no problem with them at all. they are a great feature. thanks so much

We chose the Origin bi-folds after looking at a variety of different options. We absolutely love the quality of the product, we have 3 large panes and it glides incredibly easily with the push of one finger!
Really happy with the finish, we got to choose some of the different finishes such as the colour of door handles and gaskets.
Especially love the "finger safe" gaskets - give us a big piece of mind when we have children around (and adults!) that nobody will get trapped fingers.

We bought doors and windows from Origin. The windows are great but the front door is barely fit for purpose. The door knocker feels and sounds like something out of a Xmas cracker. The main issue is however that the lock is so stiff and difficult to open that neither of my kids can open it or any visitor the the house. I approached both the installer and Origin and no attempt to improve the solution, my only deduction therefore is that is poorly designed. I would completely avoid using them for front doors and get a specialist door supplier that have designed their doors and locks with more care. The windows, bifolds and utility doors are fine.

Response given was to contact the dealer - did that and no attempt to remedy hence the review!

2 x triple glazed sliding doors fitted in January, quiet and slide well, look nice and modern with a narrow sight line.

Fantastic product, both build quality and aesthetically brilliant. Whole process of ordering and installing were faultless.

We are thrilled with our Global Origin bi-fold doors, so much so that this is the second set we have had fitted. They are elegant and modern, and transform a room, making the garden really feel like an extension of the house. Wholeheartedly recommended.

Friendly & professional service & follow through once we’d ordered our Origin sliders from Freedom Doors in Andover . Bought a set of Origin sliding doors & couldn’t be more happy. Doors have solar powered electric blinds which have been great. 12 months in & no problems. Kudos Rupert & team at Freedom.

We had two pairs of bi-fold doors fitted in September 2021.
Very relaxed but informative consultation with Ed & then a good installation from Rob & his team.
Despite the Covid issues at the time, all installed as scheduled.
One year on & no issues with the doors at all. Very happy customer