Ortorex Avis 

No compra en este empresa

Do not buy in this company

Január 23-án rendeltem. A termék nem érkezett meg. Állítólag visszaküldték hozzájuk. Azóta csak nyugtatgatnak, de már látom, buktam a oénzem.

Mi pedido no llegó. Lastima no haber leído antes los comentarios

La empresa de transportes me perdió el pedido, y me dijo que se hacía responsable, que me pusiera en contacto con ortorex para reembolso, y ortorex cada vez que intento contactar, me dicen que me responderan a la mayor brevedad, así llevo más de un mes. Sinceramente creo que es una estafa, al menos que sirva para que otras personas no compren en esta web

Bought an ankle brace after reading the reviews for it within the site. They seemed like variations on a similar theme and raised a red flag that I ignored. The actual product I received was crap and didn't do the job. When I tried to review it, I kept getting a "reCAPTCHA error" ... And yet there was no where on the review form to complete the check.

Sneaker sokjes met tenen gekocht. Kwam gewoon uit China, duurde 10 dagen en alibaba kwaliteit.
Jammer

Il giorno 3 febbraio 2926 ho ordinato due coppie di ramponcini per ghiaccio, (al di là che sarebbero dovute arrivare entro 6 giorni e che non era specificato che venivano dalla Cina) il pacco mi è arrivato oggi 18/02, ma la sorpresa è che quando ho aperto il pacchetto c'era solo una coppia di ramponcini. Come la vogliamo definire? Svista? Leggo la maggior parte delle recensioni che sono negative, purtroppo non le ho lette prima di fare l'ordine, mea culpa.
ORA ASPETTO UN SEGNALE SPERO POSITIVO DA ORTOREX.
19/02/26. A seguito reclamo sono stati molto attenti e hanno predisposto il rimborso della merce non ricevuta.
Un disguido può capitare.

Ordered glasses received a spoon and fork

The Home Air Cool Mist Humidifier (3000ml), marketed under the Ortorex imprimatur, is advertised as a device of benign domestic utility: dispersing a cooling vapour, maintaining a civilised level of atmospheric humidity, and thereby elevating the quality of the air within one’s residence. Such claims are, on first acquaintance, not without merit.
I procured one such apparatus and, after a delay of no little duration, it at last arrived. Regrettably, its mode of conveyance was scarcely befitting an item entrusted with a long and uncertain journey: it had been dispatched in a solitary plastic bag, a form of packaging more suggestive of casual indifference than of responsible commerce. That it survived the ordeal is a testament less to the diligence of the sender than to providence itself.
Upon installation — a process mercifully straightforward — the device initially performed admirably. The mist was well dispersed, the operation quiet, and the promised improvement in ambient conditions duly observed. Alas, this favourable impression proved to be fleeting.
When the water reservoir descended to approximately half capacity, the unit ceased to function. This curious abdication of duty strongly suggests a defect in the internal design, most likely the incapacity of the capillary feed tubes to convey water with sufficient efficiency once the reservoir is no longer full. One is left to conclude that the humidifier operates effectively only under ideal conditions, and withdraws its services precisely when they are still required.
In sum, while the concept is sound and the initial performance commendable, the execution is undermined by questionable packaging, excessive delivery time, and a mechanical design that betrays an unfortunate lack of robustness. A device intended to provide consistent environmental moderation should not, one feels, be so easily discouraged.

I ordered my item three weeks ago and has only just arrived.
I ordered it for a skiing trip but after three weeks it had not arrived I bought another from Amazon that was delivered the next day.
I've emailed multiple times asking for a refund and I keep getting stupid emails saying they will get back to me. This company is a complete scam with no protection if things go wrong, so I would seriously avoid and buy from Amazon

Da un mese non e arrivato il mio ordine, sono truffatori

Sito ingannevole la merce, (quanda arriva !!!), arriva dalla Cina

Penso che la mia mail, inviata ad Ortorex, sia più che sufficiente a non "spingervi" ad ordinare presso di loro:

" Con la presente segnalo una grave e inaccettabile comunicazione commerciale ingannevole relativa al mio Ordine #426896 del 26 gennaio 2026.

In fase di acquisto era chiaramente e ripetutamente indicata una consegna in 3–4 giorni. Solo dopo il pagamento ho scoperto, tramite il tracking da voi inviato, che:

la merce proviene dalla Cina (informazione MAI dichiarata prima dell’acquisto);

la consegna reale è stimata in 7–14 giorni, in totale contrasto con quanto pubblicizzato.

Questo comportamento è scorretto, fuorviante e lesivo dei diritti del consumatore.
Non si tratta di un “ritardo”, ma di informazioni false fornite deliberatamente per indurre all’acquisto.

Se le condizioni reali di spedizione fossero state dichiarate con trasparenza, non avrei mai effettuato l’ordine.

Il vostro modus operandi è purtroppo perfettamente in linea con le numerose recensioni negative che ricevete su Trustpilot, che descrivono esattamente lo stesso schema: promesse di consegna rapide, spedizioni dalla Cina e totale mancanza di chiarezza.

In mancanza di un riscontro immediato e di una soluzione concreta, provvederò senza ulteriore preavviso a:

pubblicare una recensione negativa dettagliata su Trustpilot e altri portali;

segnalare la pratica come comunicazione commerciale ingannevole agli organi competenti.

Resto in attesa di una vostra risposta, che giudicherò anche in base alla rapidità con cui verrà fornita.
Scali M.

P.s. Ora mi aspetto la solita Vs/ risposta in copia/incolla che sotto riporto e che inviate a tutti coloro che vi definiscono quale sito truffa : "... Buongiorno,
Ci dispiace sentire che questa è la sua impressione. Siamo un'azienda legittima e vorremmo assisterla personalmente...
Ci scriva a ...OMISSIS...
Cordiali saluti,
Il Team di Ortorex ... "

The delivery was reasonably slow but the walking shoes I ordered does the job for the price and it’s very comfortable and it’s water resistant and I went ahead to order another colour and has arrived despite of the busy month during Christmas. I wore it to do my cleaning job and the sole is non-slippery. Wore it to clean the shower and mop the floor especially granite floor. It’s quite trendy too. With the price didn’t expect that !

DO NOT ORDER FROM THIS COMPANY!

It is impossible to return the item, they do not respond and stall the process and then give you an "offer" of only 40% back.

"We are sorry that the item did not quite suit you. We apologise for the inconvenience.
We would like to offer you a partial refund of 40% of your purchase price, and you may keep the item."

Scammers.

Shoes are, on average, 3-star. If you have wider feet, you need to order two sizes up.

I gave 1 star because I ORDERD SIZE 45 ON DECEMBER 3, 2025, and they shipped size 46. Size 46 is too big for me. TODAY IS JANUARY 27, 2026, AND THEY STIL HAVEN'T SORTED IT OUT.

From my point of view, they are scammers. You order something, they ship something else, and they don't resolve the issue. My size is 43, but because I have wider feet, I have to order 45. This is my second and last order from them.

A total disgrace.

Vreselijke service. Bij aankoop van een orthopedisch kussen werd aangegeven dat het 30 dagen getest kon worden en dan kosteloos retour. Merkte meteen dat het kussen te hard was. Meerdere keren erover gemaild. Na 6 weken pas reactie, met de boodschap dat de retourtermijn verstreken is. Mag het wel “uit coulance” houden voor 50% van de prijs.

Op zoek naar een paar nieuwe tuin kniebeschermers kwam ik op de Ortorex website terecht. De foto was van een paar kniebeschermers zoals de oude er ook uitzagen. Extra goed gekeken, maar website zei dat er een magazijn in Nederland was. Nou niet dus.... Het pakketje is wel aangekomen uit China, maar de kniebeschermers zijn niet hetzelfde als op de foto en halen het niet bij de kwaliteit van de oude. Met name de klitteband sluiting is te iel en te kort. Op hun eigen website staan allemaal positieve reviews, maar die zijn nep. Je kunt daar zelf ook geen review schrijven.

If there had been a ‘zero’ star rating I would have used it!
It took forever to receive the item and then it was too small and unsuitable they are telling me I have to pay for registered shipping to Latvia to get a refund.
They should have their UK trading rights discontinued. Don’t buy anything from them.

It’s a scam company they don’t respond to emails bought my item 6th of December 2025 asked for a refund still nothing. Please be careful of Scammers like this Ortorex, DO NOT and l repeat be scammed.

Ho fatto un ordine il 28/12/25 ancora aspetto la consegna, li ho mandato due email e mi hanno chiesto l'indirizzo e ancora sto aspettando. Secondo me devono chiudere sono stato un imbecille che no ho guardato prima le recensioni