If I could give 0 stars I would. I placed an order almost a month ago. After 9 days of no contact from the company, other than the original order confirmation, I was advised to wait for it and it woul... Voir plus
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Amazing product, I’ve noticed a serious improvement in my skin. It’s firmer & plumper & my neck has lost the crepey look it was staring to get! Customer service is also fantastic. I called when I real... Voir plus
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Really impressed with Oslo Skin Lab collagen so far. It’s easy to use, completely tasteless, and I’ve started to notice my skin looking smoother and more hydrated. Customer service is excellent, easy... Voir plus
L'entreprise a répondu
Excellent customer service. I initially stopped my subscription due to expense but after 3 months i noticed my skin glowing and looking smoother and my nails stronger and growing faster. For that reas... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We believe in a holistic approach to achieving the best possible skin quality. This means using products that build up and care for the skin - both from the outside and from within.
Coordonnées de contact
c/o Qualitycall Centre Ltd 7a High Street, Gosport, Hampshire, PO12 1BX, United Kingdom, PO12 1BX, Gosport, Royaume-Uni
- +4401908348810
- customerservice@osloskinlab.co.uk
- osloskinlab.co.uk
Try The Solution™ with 60% off
3,8
Bien
63 avis
Demande des avis aux clients
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Very helpful, and trouble free
The operator was very helpful and dealt with my querie with speed and ease.
I wanted to defer future orders as I am going into hospital.
14 avril 2026
Avis spontané
Réponse de Oslo Skin Lab UK
Thank you so much for your kind words!
We’re glad we could help quickly and make things easy for you.
Your future orders have been deferred as requested.
Wishing you all the best for your hospital stay and a speedy recovery
Kindest regards, Maja.
Love this product it does dissolve…
Love this product it does dissolve straight away in my morning drink, I’ve not noticed a huge difference in my skin however I am 54 and everyone comments on how fabulous my skin is! Also I had a very positive customer service experience today, I wanted to delay my subscription and sent an e mail. It was dealt with very quickly and it was sorted straight away! Cannot fault them at all would highly recommend. In fact I told someone the other day about it so hopefully another happy customer
7 avril 2026
Avis spontané
Réponse de Oslo Skin Lab UK
Thank you very much for your kind review!
We’re so happy to hear that you’re enjoying the product and that it fits so easily into your morning routine. It also means a lot to hear that you had a great experience with our customer service, we always aim to make things as smooth and quick as possible.
We sincerely appreciate your recommendation and are grateful that you are sharing your experience with others. Your support truly means everything to us!
Wishing you a lovely day!
Kindest regards, Maja.
Customer service is great with this…
Customer service is great with this company.
I haven’t noticed a massive difference with the product yet but will persevere & hope to see good results
18 décembre 2025
Réponse de Oslo Skin Lab UK
Thank you so much for your kind review!
We’re delighted to hear that you’ve had a positive experience with our customer service, that truly means a lot to us. Results can sometimes take a little time to become noticeable, but we’re hopeful that with continued use you’ll start to see the results you’re looking for.
Wishing you a lovely day!
Kindest regards, Maja
In the past have used 2 other brands…
In the past have used 2 other brands with various results i.e not great! when I saw this advertised I was put off by the price, because it is expensive! However I have been using it now for 5 months. I get quite a few compliments on my skin, considering I lead a very outdoor life ( I'm also ancient) its easy to take hardly any taste.
Even works on old people like me!
7 mars 2026
Avis spontané
Réponse de Oslo Skin Lab UK
Thank you so much for sharing your experience with us!
We’re so pleased to hear that you’ve been enjoying the collagen for the past five months and are even receiving compliments on your skin, that’s wonderful to hear! It’s also great to know it fits so easily into your routine and active outdoor lifestyle.
Wishing you a lovely day!
Kindest regards, Maja.
My nails are definitely a lot stronger…
My nails are definitely a lot stronger and my Wife believes that my hair is fuller and shinier.
4 mars 2026
Avis spontané
Réponse de Oslo Skin Lab UK
Thank you so much for sharing your experience!
We’re so happy to hear your nails feel stronger and that you’re noticing positive changes with your hair too. And it’s always a great sign when someone close to you notices the difference as well!
Wishing you a lovely day!
Kindest regards, Maja.
I really love Oslo Skin Lab
I really love Oslo Skin Lab - it is easy to use and i have noticed a big difference with my skin both on my face and body. I really like that it is tasteless and clear so you can add it to any liquid - I couldn't be without it now.
4 mars 2026
Avis spontané
Réponse de Oslo Skin Lab UK
Thank you so much for your wonderful feedback!
We’re so happy to hear that you’ve noticed such a big difference in your skin and that you enjoy how easy it is to use. The fact that it’s tasteless and blends into any drink is definitely one of our favorite features too!
Wishing you a lovely day!
Kindest regards, Maja.
Trying to be patient.
I have been taking this everyday since June 2025 and not really seeing any difference.
10 juin 2025
Avis spontané
Réponse de Oslo Skin Lab UK
Thank you for sharing your experience and for being so consistent with taking it!
Results from collagen can vary from person to person and sometimes take time to become noticeable. Many factors like diet, lifestyle, and overall wellness can also play a role. If you haven’t already, taking before and after photos can be a helpful way to track subtle changes over time.
We really appreciate your patience and hope you’ll start seeing positive changes soon!
Wishing you a lovely day!
Kindest regards, Maja.
I recently discovered Oslo Skin Lab and…
I recently discovered Oslo Skin Lab and their magical powder called “The Solution™” — which apparently promises to turn back time, restore collagen, and possibly resurrect Cleopatra if taken long enough.
The marketing is impressive. Wrinkles soften, skin becomes firmer, and you look “refreshed.” After taking it, I can confirm one thing definitely improved: my ability to dissolve expensive powder into water.
It’s also apparently “award-winning,” which is impressive considering awards in this industry often seem to involve companies enthusiastically funding the ceremony they later win at 🏆
The best part is the before-and-after photos. Before: normal lighting, slightly tired face. After: professional lighting, makeup, perfect angle, and possibly a little “help” from modern cosmetic science with a syringe. Funny how the powder gets all the credit while everything else stays offstage.
Reviews range from “life-changing miracle” to “no difference after 6 months and very expensive,” which suggests the results may depend heavily on expectations — and your tolerance for optimism.
Final verdict:
If you enjoy dissolving expensive hope into a glass each morning, this is for you. Otherwise, water, sunscreen, and sleep remain undefeated — and don’t need a trophy to prove it.
Pros:
• Tasteless
• Convincing marketing
• Award-winning (somehow) 🏆
Cons:
• Expensive
• Results unclear
• Does not include free ring light, fillers, or a photographer
Overall: Skin — unchanged. Wallet — noticeably improved at disappearing.
26 février 2026
Avis spontané
Réponse de Oslo Skin Lab UK
Thank you for your review. We’re sorry to hear that this was your experience.
We would like to clarify a few important points. We do not market The Solution as a miracle product or a replacement for sunscreen, sleep, or a good skincare routine. Those who speak on behalf of Oslo Skin Lab are told not to change their existing skincare routine when they start with The Solution, as it is designed to complement, not replace, existing habits.
Increased elasticity and firmness of the skin is an effect that everyone can experience. Results develop gradually over time, not overnight.
We are also very careful with our before-and-after photos and strive to keep them as natural and consistent as possible, same lighting, angles, and no filters or cosmetic treatments.
We believe in clear and honest communication about what our product is, and what it is not. Water, sunscreen, and sleep remain essential. The Solution is simply intended as support from within.
Wishing you a lovely day!
Kindest regards, Maja
i have sent two emails to cancel…
i have sent two emails to cancel subscription heard nothing.....please confirm when you intend to cancel my next step is trading standards
14 février 2026
Avis spontané
Réponse de Oslo Skin Lab UK
We’re really sorry to hear about the trouble you’ve had, that’s certainly not the experience we want for our customers!
Unfortunately, we were unable to locate you or your subscription with the information currently available. To help us find your details and assist you more efficiently, we have sent you a request via Trustpilot. Once we receive this information, we will do our utmost to resolve your issue as quickly as possible.
To help us handle this promptly, please contact us directly via customerservice@osloskinlab.co.uk or by phone at 01908 348 810 (Mon–Fri 8:30am to 4:30pm). Once we have your details, we’ll be able to confirm your subscription cancellation immediately.
Thank you for your patience, and we truly appreciate the chance to make this right.
Kindest regards, Maja.
Been using their product for quite a…
Been using their product for quite a while now and have been very happy with it.
Thought I would take a break from the subscription for a while as I have a few more months supply.
Cancellations request was carried out within a day and was very professionally handled
30 janvier 2026
Avis spontané
Réponse de Oslo Skin Lab UK
Thank you so much for sharing your experience!
We’re really happy to hear you’ve been enjoying the product and that your cancellation request was handled smoothly and professionally.
We truly appreciate your kind words and hope to welcome you back whenever you’re ready. Thanks for being part of our community!
Wishing you a lovely day!
Kindest regards, Maja.
Réponse de Oslo Skin Lab UK
Thank you so much for your wonderful feedback! We’re delighted to hear that you’re happy with our products.
Wishing you a lovely day!
Kindest regards, Maja.
The service is great however I am still…
The service is great however I am still waiting on the results fo my wrinkle free skin - on my 3rd month of using OSLO Skin
28 décembre 2025
Réponse de Oslo Skin Lab UK
Thank you for your feedback. We’re so happy you’re enjoying the service!
Skin results can take time and vary from person to person, and with continued use many see improvements over the coming months. We truly appreciate your patience and are always here if you need support!
If you would like to learn more about the effects and read about our studies, you can find more information at the link below: https://www.osloskinlab.co.uk/studies/
Wishing you a lovely day!
Kindest regards, Maja.
Complaint ignored
I have been trying to contact the customer service team for some support in cancelling my subscription.
I have sent 4 emails, made 2 phone calls and sent a further 2 messages via social media and I am still yet to have a reply???
7 janvier 2026
Avis spontané
Réponse de Oslo Skin Lab UK
Thank you for sharing your experience. We are truly sorry to hear about the experience you’ve had with us, and we sincerely apologise that it has felt this way. We always strive to respond to and support our customers in the best way possible.
Unfortunately, we haven’t been able to locate you or your subscription based on the information available to us. To make it easier for us to find your details and assist you properly, we have therefore sent you a request here on Trustpilot. As soon as we receive this information, we will of course do our very best to help you with your matter as quickly as possible.
In the meantime, you are more than welcome to contact us on our phone 01908 348 810 (Mon-Wed 8:30am-16:30pm Thurs–Fri, 7:30 am–3:30 pm) or email us at customerservice@osloskinlab.co.uk. We’re here to help and we’ll be happy to assist you.
Wishing you a lovely day!
Kindest regards, Maja
If customer service is anything to go by then I have no hope
Updated this review as the company has sorted out the problem.
So far the entire experience has been awful. First ordered on 19 December. Order went to Spanish office in error. Sent three emails and tried social media but it took days for response, until I finally heard back and was told the order had successfully moved to the uk office.
A few days later I contacted the Uk office by chat to find out when order would be despatched. Was told in a couple of days so I asked for email confirmation which never came. I contacted chat again and was told Oslo had cancelled the order as they weren’t able to transfer it to the uk, So the first customer services agent therefore had spun me a lie and no one had bothered to inform me via email of cancellation.
Next I placed an order on the 29th. Today is the 2nd, two working days later and no despatch despite promises of delivery within 2 working days. Yes we’ve had a bank holiday in between but a notification of despatch would have been useful especially considering how poor service has been. 14 days later and nothing.
19 décembre 2025
Avis spontané
Réponse de Oslo Skin Lab UK
We’re really sorry to hear how frustrating this experience has been for you. This is certainly not the level of service we aim to provide.
Thank you for taking the time to speak with us directly. We hope the solution we agreed on during our conversation met your expectations. Your feedback means a lot to us and helps us do better.
Thank you for your patience and for giving us the chance to put things right, we’re very grateful to have you with us.
Wishing you a lovely day!
Kindest regards, Maja.
Great and efficient customer service
Great and efficient customer service. Knowledgeable and kind.
22 décembre 2025
Avis spontané
Réponse de Oslo Skin Lab UK
Thank you so much for your lovely feedback! We’re really happy to hear you had a great experience with us.
Wishing you a lovely day!
Kindest regards, Maja.
Efficient customer service
I think the UK webshop only opened in 2024, so it feels like they’re still finding their feet, but my experience has been mostly positive. At the moment, subscriptions can’t be managed online, so you need to call or email instead. The lady I spoke to was extremely helpful and incredibly courteous, which made the process easy. Due to the Christmas season, there’s a delay with my next order, but my first delivery arrived on time. Overall, I feel confident in this company and I’m happy to be part of their journey!
15 décembre 2025
Avis spontané
Réponse de Oslo Skin Lab UK
Thank you so much for your kind feedback, we’re really happy to hear that you had a positive experience with us.
We’re continuously working to improve, and truly appreciate your understanding along the way. It’s great to know that our team member was able to help you, and thank you for your patience regarding the delivery delay.
Wishing you a lovely day!
Kindest regards, Maja.
Easy to use
The product itself is extremely easy to use and doesn’t taste bad at all but I can’t say after 4 months of using it that I’ve noticed any visible difference at all. I will continue to use for a week while longer to see if there are any changes
9 novembre 2025
Réponse de Oslo Skin Lab UK
Thank you for taking the time to share your experience. We’re glad to hear that you find the product easy to use and pleasant in taste.
Results can vary from person to person, and for some it may take longer before visible changes are noticeable. We appreciate that you’re continuing a bit longer to evaluate the effect. If you have any questions or would like support with your subscription, our customer service team is always happy to assist.
Have a beautiful day, Katarina
I have been taking osloskin for about 7…
I have been taking osloskin for about 7 months now and actually I’ve seen little to no change. I’ll continue a bit longer just to be sure.
11 décembre 2025
Réponse de Oslo Skin Lab UK
Dear Helena, Thank you for sharing your experience. Results can vary from person to person, and for some it may take longer before noticeable changes appear. We appreciate that you’re giving the product some more time.
If you have any questions along the way or would like to discuss your subscription, our customer service team is always happy to help.
Have a beautiful day, Katarina
Excellent Customer Service and Support
Excellent customer service and support. I have lost my job and was going to have to cancel my subscription, however they gave me one month at a reduced price and stalled my subscription for 2 months until I get back on my feet.
12 décembre 2025
Avis spontané
Réponse de Oslo Skin Lab UK
Dear Jools, Thank you very much for your kind review. We’re truly glad to hear that our customer service was able to support you and find a flexible solution that worked for you.
We always aim to meet our customers with understanding and care, and it means a lot to know that this was your experience. We wish you all the best moving forward and hope things turn around quickly for you.
Have a beautiful day, Katarina
Poor customer service
It’s really difficult to manage subscriptions. Communication and reliability is poor. So many decent quality collagen products out there, don’t waste your time with one that cares very little for their customers ….
7 décembre 2025
Avis spontané
Réponse de Oslo Skin Lab UK
Dear Celia, Thank you for taking the time to share your feedback. We’re sorry to hear that you’ve been left with this impression. We do not agree with the statement that we don’t care about our customers – quite the opposite. Our customer service team is available five days a week, both by phone and email, and we always aim to provide clear and helpful communication.
It’s also unfortunate to see such a negative review when, in this case, the issues raised were based on a misunderstanding. Without going into any personal details, we can confirm that we responded to your enquiries, clarified the situation, and confirmed the cancellation of further deliveries exactly as requested.
We understand that misunderstandings can occur, but we feel this comment does not fully reflect the support that was given. Nevertheless, we appreciate your feedback.
Have a beautiful day, Katarina
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