13th of October 2025 I prepaid 266,16 GBP, for iBasso Nunchaku DAC. OTIC never delivered the DAC. And I still have not received the refund they promised. According to PayPal the refund was canceled 1... Voir plus
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Lisez les avis des autres
Super pleased with my new FiiO product, I’d never considered Earphones before but these are Hi-Fi by all description not quite Headphones but dammed close. Coupled with my new iPadpro I am now trul... Voir plus
L'entreprise a répondu
Nice fitting headphones, over ear rather than on ear. Comfortable to wear over a whole session. Transmitted noise, rubbing the cable or touching the casing is quite noticable, more so than other hea... Voir plus
L'entreprise a répondu
Order never shipped, or showed up, no explanation or anything. they responded once to my emails, but has since stopped responding. no refund. DO NOT ORDER FROM HERE.
À propos de l'entreprise
Écrit par l'entreprise
At OTIC, we specialise in curating a selection of the world's finest audio products from top brands and manufacturers, ensuring that our customers have access to the very best in high-end audio. We understand that for discerning audiophiles, the quality of their audio equipment is of paramount importance. That's why we only stock products that meet our exacting standards for craftsmanship, performance, and reliability. From premium headphones to state-of-the-art earplugs, our product range reflects our commitment to excellence. At OTIC, we are dedicated to providing our customers with a superior shopping experience. Our knowledgeable and friendly team is always on hand to provide expert advice and guidance, whether you're looking for the perfect pair of headphones or need help choosing the right earplugs for your needs. We are proud to partner with Trustpilot, a leading online review platform, to gather and share customer feedback. Our Trustpilot page is a testament to the high level of service and product quality that our customers have come to expect from us. Shop with confidence at OTIC, where you'll find the best in high-end audio products and unparalleled customer service.
Coordonnées de contact
Kemp House, EC1V 2NX, London, Royaume-Uni
- support@otic-audio.co.uk
- otic-audio.co.uk
3,1
Moyen
240 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 55 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Terrible experience
Terrible experience. I do not recommend OTIC. The whole experience was terrible from the start.
28 février 2025
Réponse de OTIC
Hi Michael - Apologies for the experience however we were open and honest with you regarding the order. We had a number of items stolen from our shipment from FedEx which was out of our control. If this had not been the case your order would be with you.
Réponse de OTIC
Hi - Thanks for the Feedback, we hope to welcome you again at OTIC very soon
One delighted daughter!
Ordered a red FIIO DM13 bluetooth portable CD player for my daughter, despite knowing that I would have to wait a while before OTIC would have the item in stock. It arrived earlier than expected and well packaged. My daughter is delighted!
23 février 2025
Réponse de OTIC
Hi - Thanks for the Feedback, we hope to welcome you again at OTIC very soon
Fiio dm13 portable cd player with Bluetooth
Fiio dm13 portable cd player Great battery life looks well made.well worth the wait.
Love it 😁
19 février 2025
Réponse de OTIC
Hi - Thanks for the Feedback, we hope to welcome you again at OTIC very soon
Good customer service but slow response…
Good customer service but slow response initially. Product as described and working well!
20 février 2025
Réponse de OTIC
Hi Thanks for the Feedback, we hope to welcome you again at OTIC very soon
Good experience
22 février 2025
Réponse de OTIC
Hi Thanks for the Feedback, we hope to welcome you again at OTIC very soon
Réponse de OTIC
Hi - Thanks for the Feedback, we hope to welcome you again at OTIC very soon
Great service
Great service, the online service via chat bot was really easy. Delivered really quickly.
17 février 2025
Great service
Great service, product i believe arrived ahead of schedule and so far has surpassed my expectations.
4 février 2025
Réponse de OTIC
Thanks for the Feedback - we hope to welcome you back to OTIC very soon
Réponse de OTIC
Thanks for the Feedback - we hope to welcome you back to OTIC very soon
Good service
Good service . Big delay in delivery but it was a preorder at Christmas. My email enquiries were answered politely and with updated info .
31 janvier 2025
Réponse de OTIC
Thanks for the Feedback
DM13 Bluetooth
I wanted the DM13 CD player and Otic kept me clearly informed about its availability, then succeeded in delivering it on the day before I travelled, as promised.
What I have to add may relate only to the manufacturer, but I put it down here for information.
My objective was a neat, compact CD player that I could have on my desk and also travel with, playing CDs through bluetooth speakers. However, in one location, my speakers are nine years old and the bluetooth on the DM13 will not play through them, while my one-year-old ipad does so.
I have had to resort to a standard cable and there find that there is no standard socket on the back: it is only on the front, which is not what the manufacturer, FIIO, says.
While the sound is exceptional, the bluetooth issue is disappointing.
6 février 2025
Avis spontané
Réponse de OTIC
Thanks for the Feedback - if you require technical support please reach out to the team via email
The product i bought is excellent and…
The product i bought is excellent and good value. Nit was not in stock when ordered antook over 4 months. Otic were not proactive in keeping me informed about delivery and to find their telephone number is very difficult.
31 janvier 2025
Réponse de OTIC
Hi Ian -Thanks for the Feedback - The issue was that FiiO underestimated the popularity of the DM13 hence the delay. We tried to update as much as we could regarding the ETA but we can only relay information when we ourselves are provided with it. As stated as soon as we received the DM13 your order shipped with next day delivery. We hope to welcome you back to OTIC soon
Réponse de OTIC
Hi Pietro - Many thanks for the feedback, we hope to welcome you back to OTIC very soon
Great product at competitive price
This company had many options for unit I wanted including a great price comparison.
Easy ordering and good conversation on delivery which is fast.
22 janvier 2025
Réponse de OTIC
Hi Bob - Many thanks for the feedback, we hope to welcome you back to OTIC very soon
Quick delivery when item was back in…
Quick delivery when item was back in stock,arrived safely great service.
21 janvier 2025
Réponse de OTIC
Hi Ken - Many thanks for the feedback, we hope to welcome you back to OTIC very soon
Definitely a 5 star company
Definitely a 5 star company, I bought the new IBasso DX340, great customer support from Craig and the team, the DAP is superb, great quality, and excellent value for money, the end to end service, and support has been exemplary, thanks much appreciated John
23 janvier 2025
Avis spontané
Réponse de OTIC
Hi JPD - Many thanks for the feedback, we hope to welcome you back to OTIC very soon
I had an ideal experience
I had an ideal experience: ease of ordering through fast dispatch and delivery to excellent product satisfaction. Easy and pain-free.
14 janvier 2025
Réponse de OTIC
Hi Michael - Many thanks for the feedback, we hope to welcome you back to OTIC very soon
Can't recommend this company highly…
Can't recommend this company highly enough! I was new to buying a DAP, all my questions were answered prior to purchase and good advice given too. Kept up to date throughout Festive break and very very pleased with my purchase. OTIC was recommended to me as a company to trust, and I back this up entirely
7 janvier 2025
Réponse de OTIC
Hi Andy - Many thanks for the feedback, we hope to welcome you back to OTIC very soon
Head phones arrived within 2 days and…
Head phones arrived within 2 days and really happy with the purchase the IEMs are really good
2 janvier 2025
Réponse de OTIC
Hi Kurt - Many thanks for the feedback, we hope to welcome you back to OTIC very soon
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