Good customer service MR.
Abdullah

Great service by Abdullah, very helpful with my boarding process, definitely recommend shepherds bush branch!

My experience with Otto Car’s PCO rent-to-buy scheme has been extremely disappointing from start to finish.

I paid all the required fees, including £499.99, but after cancelling the agreement, Otto Car has continued to hold my money for more than three weeks without issuing my refund. Their after-sales service has been very poor.

I was due to collect my PCO vehicle and was initially told that only one tyre needed replacing. They asked if I would be happy to take the car to a garage they recommended the following day, and I agreed. However, when I arrived to collect the vehicle, it was in such poor condition that it was not roadworthy, so I couldn’t even drive it away.

I was promised that someone would call me the next day, but nobody did. I had to call them myself the following afternoon. By then, I had completely lost confidence in the company and decided to cancel because they had failed to keep their promises. I had already signed the agreement and was expected to start paying, yet I still hadn’t received a usable vehicle.

To make matters worse, the day after I cancelled, another member of staff called asking if I was still interested in the same car or whether they could find me another one. It was clear that their internal communication was poor, as they didn’t even know I had already cancelled and requested my refund.

One thing I noticed is that the staff are very friendly and welcoming when you visit the office. Unfortunately, once the paperwork is signed, the customer service changes completely. Getting answers over the phone is frustrating, promises are not kept, and resolving issues is extremely difficult.

If you’re considering Otto Car for a PCO rental or rent-to-buy vehicle, I would strongly recommend thinking twice. My experience has been stressful, disappointing, and I am still waiting for my £499.99 refund after more than two weeks.

Based on my experience, I cannot recommend Otto Car.

Abdullah who help and advice me is unbelievable.
He is the best at his job

Mr Abdullah I received a best service from Abdullah today

Good customer service

Abdullah was very friendly and helpful with my onboarding. I just hired the vehicle so I can’t say much about how is this rental going to unfold but they seem eager to help, they walk you through and explain the most important aspects and are willing to answer all the questions you have.

I received a best service from Abdullah today. I got car at Shepherd Bush excellent service and he’s a great member in ottocar.

Amazing experience from Mr Henny at the Northfields such an amazing young man always helpful and kind ! I will definitely speak with him if I need any further help

I want to use this opportunity to thank Abdul (first point of contact with ottocar) in hammersmith hub, kevin formerly at hackney hub but now at ilford. Ottocar Colindale car repair member and lastly Megha(over and beyond,last impression, customer service) thank you all for being helpful to me.
However,PCN or fine team and account department need to improve on low assimilation and dessemination of informations, rather than just allowing drivers to run into hundreds pounds of debts before forcefully dipping their hands into drivers pocket or threateneing drivers to pay.
Overall, well done ottocar, i will come back next year for another car. cheers. A A GBADEBO.

I would like to recommend Otto Car, I had an accident Josh helped me out a lot and dealt with the whole process swiftly, I was happy with everything.

I have been speaking with Vasant Choudary from the servicing team and his level of professionalism and integrity has been exemplary. It’s been very difficult over the last 12/18 months to get things done with the servicing department but he has been excellent.

Abu khan the best

Great team in Shepherd’s Bush. Special mention to Kieron and Abdul Razak for taking care of me.

the person who help and advice me is unbleveble his name is ABDULLAH SO nice and easy to talk to him and very very helpful person thank you to him.

Good customer service, professional and polite staff named Ash

Excellent service and was smooth how everything Is done within one hour completely new to otto Car

My experience with OttoCar has been extremely disappointing\.

From the beginning, the vehicle had several faults that affected its safety and reliability\. I repeatedly reported these issues to the Service Team and the Complaints Team, but my emails were either ignored or I received no meaningful updates\. I also sent several emails to the Payment Team, Complaints Team, and Service Team regarding both the vehicle issues and payment concerns, but no one responded\. In addition, there was no communication available via phone, which made it impossible to get any proper support or answers\.

Despite continuing to chase for repairs, the problems remained unresolved\.

What I found most frustrating was that while my concerns about the vehicle were not being addressed, I continued to receive frequent emails demanding payment and warning that the car would be immobilised if I didn’t pay the outstanding balance\. It felt like collecting payments was a priority, whereas customer safety and proper support were not\.

I tried to communicate and even requested a payment plan while the vehicle issues were being dealt with, but the overall communication was extremely poor and the level of customer service fell well below my expectations\.

Overall, this has been a very bad experience and I would describe OttoCar as the worst company I have dealt with in terms of communication and customer service. I would not recommend OttoCar based on my experience Customers deserve prompt responses, proper support channels, and fair treatment when they report legitimate safety concerns

Abdul have me 5 star service from his side and very helpful and accommodating.

Ash
Quite professional & pleasant in assisting with getting things sorted