I had a car woth otto a black tesla model Y and someone made a false claim ..but this guy name KAFIL he very professionally had to deal with this lady ..im very impressed ..and let me tell you someth... Voir plus
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Lisez les avis des autres
Abdullah has been amazing by showing his professionalism to me. I really appreciate him tremendously. Very helping full throughout the time I was with him by going through step by step with my questi... Voir plus
I was served by Abu today at the Streatham branch when collecting my vehicle. I want to say he has excellent patience and demeanour with my situation. I am Deaf and need time when being dealt with. He... Voir plus
Had to call otto cars for my PHV renewal ....had to say Megha was calm and patient in trying to understand the problem i was facing , long story short came off the phone happy.
À propos de l'entreprise
À propos de Otto Car
Écrit par l'entreprise
Rent 2 Buy +
PCO Car Hire
Part-Exchange
PCO blog
About us
Our hubs
About Otto Car
Otto provides more than a car. We are London’s largest community of PCO drivers.
We have helped more than 20,000 people get on the road and earning since 2015. From renting to owning a PCO car, we're here to help the private hire community.
Otto Car | Join the family
Écrit par l'entreprise
- Otto provides more than a car. We are London’s largest community of PCO drivers.
- Through our popular PCO Car Hire and Rent 2 Buy + schemes, we're helped thousands of private hire drivers in London get on the road. There's no credit check and we have a range of electric and hybrid PCO cars.
No Credit Check
Open to all PCO drivers
Bad credit history? This isn't a problem. Here at Otto Car we're more interested in your present than your past.
Coordonnées de contact
192 Goldhawk Rd, W12 9NS, London, Royaume-Uni
- 02087407444
- info@ottocar.co.uk
- ottocar.co.uk
4,3
Excellent
3 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 72 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Customer support
Megha from customer support was very helpful, she was very understanding with what had happened and got it resolved straight away. Perfect customer support representative!
15 juin 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to leave such a wonderful review, Theo.
We're pleased to hear that Megha was able to resolve your issue quickly and that you found her to be understanding and helpful throughout. We'll be sure to share your kind words with her as we know she'll really appreciate the recognition.
Thank you for choosing Otto Car. We look forward to continuing to support you.
Haris and Ash
Haris and Ash
Thank you very much that are kind and patient
Nice service
15 juin 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that Haris and Ash provided you with kind, patient and friendly service. We'll be sure to pass your feedback on to them as we know they'll appreciate the recognition.
Thank you for choosing Otto Car and we look forward to supporting you again in the future.
I had a disappointing experience at…
I had a disappointing experience at Otto Car Hammersmith. I found Nicholas to be unhelpful and his manner came across as aggressive rather than professional. I expected better customer service and a more respectful approach when dealing with customers.
Unfortunately, the interaction left me feeling uncomfortable and undervalued. I hope management takes this feedback seriously and works to improve the customer experience.
4 juin 2026
Avis spontané
Very professional
Very professional, very understanding and patient with customers. I will recommend them to friends and family. James, the customer service personnel was soo patient and polite.
12 juin 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to leave us such a positive review.
We're delighted to hear that you received professional, patient and understanding support from our team. Providing a friendly and helpful experience for our customers is something we always aim to deliver.
We appreciate your recommendation and thank you for choosing Otto Car. We look forward to supporting you again in the future.
Haris is was very helpfull for me…
Haris is was very helpfull for me today. I got very surprised by how quick and smart he was handling everything. Definitely recommend him🤝🏼
12 juin 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that you received quick and helpful support from our team. Providing an efficient and positive experience for our customers is something we always aim to deliver.
We appreciate your recommendation and thank you for choosing Otto Car. We look forward to supporting you again in the future.
Came in today for my claims appointment…
Came in today for my claims appointment and was dealt with by varunica.
She was very helpful and kind with everything. Answered all my questions and had a positive experience at the Colindale branch. Thank you a lot
12 juin 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that you had a positive experience and received helpful and friendly support from our team. Taking the time to answer questions and ensure our customers feel supported is something we always aim to deliver.
We appreciate your kind feedback and thank you for choosing Otto Car. We look forward to supporting you again in the future.
Abdullah
Abdullah , he is patient man , I really appreciate the way he works, I really appreciated the guy . Thanks
11 juin 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that you received patient and helpful support from our team. Taking the time to understand our customers' needs and provide the right assistance is something we always aim to deliver.
We appreciate your kind feedback and thank you for choosing Otto Car. We look forward to supporting you again in the future.
Ash is very great guy and he is very…
Ash is very great guy and he is very helpful abosulty great guy
11 juin 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that you received such helpful support from our team. Providing a friendly and positive experience for our customers is something we always aim to deliver.
We appreciate your kind feedback and thank you for choosing Otto Car. We look forward to supporting you again in the future.
Mr Haris is a superstar ..
Mr Haris is a superstar ... he is very kind and helpful ... he made my rent to buy experience memorable and i won't forget his customer service...
11 juin 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to leave us such a positive review.
We're delighted to hear that you had such a memorable experience and received kind and helpful support from our team. Providing a smooth and positive experience for our customers is something we always aim to achieve.
We appreciate your kind words and thank you for choosing Otto Car. We look forward to continuing to support you in the future.
I would like to give very good feedback…
I would like to give very good feedback to Otto because of one employee whose name is Reuben. When I picked up my car he made my initial journey very smooth and professional. He explained me everything. And when I returned my car he was the one who made me to finish process in less then 10 min. He has shown real passion as a great employee where all customers expected. When I collected my car he was at Streatham and when I drop my car he was at Shepherd’s Bush. Please pass my thanks to him as he was wonderful assistant from Otto company.
10 juin 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to leave us such a detailed review.
We're delighted to hear that you received such smooth and professional support throughout both the collection and return process. Providing clear guidance and making things as straightforward as possible for our customers is something we always aim to deliver.
We appreciate your kind words and will be sure to share your feedback with the team. Thank you for choosing Otto Car, and we look forward to supporting you again in the future.
I entered into a rental agreement today…
I entered into a rental agreement today and was very pleased with the service provided by Ash. He walked me through everything and answered all of my questions with confidence.
10 juin 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that you had a positive experience and received clear guidance and support throughout the process. Making sure our customers understand their options and feel confident with their agreement is something we always aim to achieve.
We appreciate your feedback and thank you for choosing Otto Car. We look forward to supporting you throughout your journey with us.
The service was very good
The service was very good, fast and clear thanks to Abu for the help
10 juin 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that you received fast and clear support from our team. Providing a smooth and helpful experience for our customers is something we always aim to deliver.
We appreciate your feedback and thank you for choosing Otto Car. We look forward to supporting you again in the future.
murtaja is nice speak behavior language…
murtaja is nice speak behavior language
proper understanding
very nice
thanks you
10 juin 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that you received friendly and helpful support from our team. Clear communication and making sure our customers feel understood is something we always aim to deliver.
We appreciate your kind feedback and thank you for choosing Otto Car. We look forward to supporting you again in the future.
Excellent customer service
Excellent customer service from Abdur-Rahman at Otto Car, Shepherd’s Bush. Friendly, professional, and very helpful. Thank you so much for the outstanding service! Highly recommended.
10 juin 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to leave us such a positive review.
We're delighted to hear that you received friendly, professional and helpful support from our team. Providing excellent customer service and making sure our customers feel supported throughout their journey is something we always aim to deliver.
We appreciate your recommendation and thank you for choosing Otto Car. We look forward to supporting you again in the future.
Excellent Service
Lovely driver who was on time, kept us informed as we arrived at Gatwick and had a lovely clean taxi, Highly recommended, I will certainly use them again for our upcoming travels
9 juin 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that you had such a positive experience and that the service provided was punctual, professional and kept you informed throughout. Providing a reliable and comfortable experience for our customers is something we always aim to deliver.
We appreciate your recommendation and look forward to supporting you again for your future travels.
I am extremely disappointed with how…
I am extremely disappointed with how this situation has been handled.
I entered into a rent-to-buy agreement in good faith and, unfortunately, became involved in a non-fault accident. Despite being the innocent party, I was and still am being treated as though I am somehow to blame for the situation.
What has been most frustrating is the complete lack of support regarding loss of earnings. The vehicle was collected without a replacement being provided, leaving me unable to continue working as normal. I even suggested a sensible solution by offering to enter into a new agreement for another vehicle, but this was declined without any meaningful attempt to help.
To make matters worse, I then had to challenge invoice charges that I did not believe were justified, only to be threatened with having a vehicle clamped despite the fact that I no longer even had the vehicle in my possession. This felt unreasonable and unnecessarily aggressive.
I waited patiently for over a week in the hope that a fair resolution could be reached, but unfortunately that has not happened. This review is therefore my last resort.
The biggest disappointment is that the company started out so well, and my initial experience was positive. Sadly, when a genuine problem arose and support was needed most, the level of customer service fell far below expectations.
I would strongly advise anyone considering a rent-to-buy agreement to carefully check what support is available if you are involved in a non-fault accident, as the reality may not be what you expect.
10 juin 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to share your feedback.
We apologise for the delay in responding to your review. Unfortunately, we have experienced some login issues which meant we were unable to respond sooner.
We are sorry to hear about the concerns you have raised and would like the opportunity to review the circumstances surrounding your experience in more detail. However, we have been unable to locate your account based on the information provided in this review.
Please email our Complaints Team at complaints@ottocar.co.uk with your details, and we will investigate this matter further.
Thank you again for bringing this to our attention. We look forward to the opportunity to assist you.
Ash from Shepherds Bush helped made my…
Ash from Shepherds Bush helped made my return process stress free and he genuinely cares. Im really happy to see people like him. 10 star perspn. Thank ypu Ash
9 juin 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to leave us such a positive review.
We're delighted to hear that your return process was made smooth and stress free with the support of our team. Providing a helpful and caring service is something we always aim to deliver, and we appreciate you recognising the effort made.
Thank you for your kind words and for choosing Otto Car. We look forward to supporting you again in the future.
Surely they're breaking the law?
*Update on my previous review* pertaining to my missing items
*Update on my previous review*
09/05/26
The manager has told his staff to hang up on me. I'm going into their office on Thursday. I'll have to camera men with me so these guys can't lie their way out of it. Just to be clear — I will get going in peace, just to collect my items whilst receiving answers and an explanation
The manager of the Manchester branch told me on 08/05/2026 that his bosses had instructed them all to not respond to me at any point. So — they refuse to acknowledge my complaint, whilst also refusing to issue a letter of deadlock. It all looks dodgy to me. He has also promised to find out about my missing items, before terminating the call.
I left a review talking about how Otto Car dangerously disconnected my vehicle whilst I was driving it, then refused to give me an explanation or an apology. This could have been bad if I was travelling at speed.
I also talked about the fact that I stupidly left two (expensive) hoodies in the car, alongside a few bits, plus an unopened birthday card from last August. Randomly a few months ago they sent just one of my hoodies, and the birthday card minus its envelope and the £50 that was inside.
The update is: INSTEAD OF CONTACTING ME AND SORTING THIS ISSUE OUT, THEY ACCUSED ME OF DEFAMATORY COMMENTS, AND ASKED TRUSTPILOT TO TAKE MY ORIGINAL REVIEW DOWN.
I HAVE FORWARDED MY COMPLAINT MANY TIMES. I HAVE A RECORDING OF THE COMPLAINTS HANDLER ADMITTING HE'S RECEIVED MY COMPLAINT. THEY STILL WILL NOT ACCEPT OR LOOK INTO MY COMPLAINT, THOUGH. I HAVE REQUESTED A LETTER OF DEADLOCK MULTIPLE TIMES, THEY ALSO REFUSE THIS.
OTTO CAR, THIS IS UNACCEPTABLE BEHAVIOUR.
YOU NEED TO RETURN MY ITEMS AND ACKNOWLEDGE MY COMPLAINT IMMEDIATELY!!
8 juin 2026
Avis spontané
That lady in the phone she was very…
That lady in the phone she was very nice and kind and she try to give the best service
8 juin 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that you received kind and helpful support from our team. Providing a friendly service and doing our best to assist our customers is something we always aim to deliver.
We appreciate your feedback and thank you for choosing Otto Car. We look forward to supporting you again in the future.
I went to get my replacement car today…
I went to get my replacement car today and i had a wouderful time with Mr james he's lovely guy thanks. Jamil was also great. It is nearly 6pm and they finish at 530. A guy callef Ali Abbass also stayed late to sort my documents. This is why otto are the best. Segun Andrew . I was with otto and now i am back. Thank you. You are my family
8 juin 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to leave us such a wonderful review.
We're delighted to hear that you had such a positive experience with our team and that they went above and beyond to support you with your replacement vehicle and documentation. Providing a helpful and welcoming service is something we take great pride in.
We truly appreciate your kind words and are pleased to welcome you back to Otto Car. Thank you for being part of the Otto family, and we look forward to continuing to support you.
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