I had a car woth otto a black tesla model Y and someone made a false claim ..but this guy name KAFIL he very professionally had to deal with this lady ..im very impressed ..and let me tell you someth... Voir plus
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Lisez les avis des autres
Abdullah has been amazing by showing his professionalism to me. I really appreciate him tremendously. Very helping full throughout the time I was with him by going through step by step with my questi... Voir plus
I was served by Abu today at the Streatham branch when collecting my vehicle. I want to say he has excellent patience and demeanour with my situation. I am Deaf and need time when being dealt with. He... Voir plus
Had to call otto cars for my PHV renewal ....had to say Megha was calm and patient in trying to understand the problem i was facing , long story short came off the phone happy.
À propos de l'entreprise
À propos de Otto Car
Écrit par l'entreprise
Rent 2 Buy +
PCO Car Hire
Part-Exchange
PCO blog
About us
Our hubs
About Otto Car
Otto provides more than a car. We are London’s largest community of PCO drivers.
We have helped more than 20,000 people get on the road and earning since 2015. From renting to owning a PCO car, we're here to help the private hire community.
Otto Car | Join the family
Écrit par l'entreprise
- Otto provides more than a car. We are London’s largest community of PCO drivers.
- Through our popular PCO Car Hire and Rent 2 Buy + schemes, we're helped thousands of private hire drivers in London get on the road. There's no credit check and we have a range of electric and hybrid PCO cars.
No Credit Check
Open to all PCO drivers
Bad credit history? This isn't a problem. Here at Otto Car we're more interested in your present than your past.
Coordonnées de contact
192 Goldhawk Rd, W12 9NS, London, Royaume-Uni
- 02087407444
- info@ottocar.co.uk
- ottocar.co.uk
4,3
Excellent
3 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 72 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
AVOID
My experience has been very bad with this company. Cannot speak to payments team or servicing team. Very unprofessional company. AVOID AT ALL COSTS.
8 juin 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and the concerns you have raised regarding communication with our teams. We would like the opportunity to review the circumstances surrounding your concerns and investigate this further.
However, we have been unable to locate your account based on the information provided in this review, and we have not received a response to our previous request for further details.
Please contact our Complaints Team at complaints@ottocar.co.uk with your details, and we will ensure your concerns are reviewed thoroughly.
Thank you again for bringing this to our attention. We look forward to the opportunity to assist you further.
Hello
Hello
Go away from this company , is awful service .I return the car on 13th of May 2026 and they still not return the deposit . When I called them they just said to send email .No answer their email and still not return my money .
13 mai 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to share your feedback.
We are sorry to hear about the frustration caused by the delay and communication surrounding your deposit. We understand how important it is for funds to be returned promptly and for customers to receive clear updates.
We believe this matter has now been resolved. However, if you would like to continue discussing the matter or would like us to investigate anything further, please contact our Complaints Team at complaints@ottocar.co.uk and we will be happy to assist.
Thank you.
Total incompetency continues
Total incompetency continues. Seems like they have collected £250 for dashcam instal. With no ongoing service since. They din’t even know whicg camera they have installed
8 juin 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to share your feedback.
We are sorry to hear about your concerns regarding the dashcam installation and service. We would like the opportunity to review the circumstances surrounding your experience and investigate this matter further.
However, we have been unable to locate your account based on the information provided in this review.
Please contact our Complaints Team at complaints@ottocar.co.uk with your details, and we will ensure your concerns are reviewed thoroughly.
Thank you again for bringing this to our attention. We look forward to the opportunity to assist you further.
Ash thanks for best service you…
Ash thanks for best service you provide. I really appreciate you help very much professionnel thanks again
5 juin 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that you received professional and helpful support from our team. Providing a high standard of service and making sure our customers feel supported is something we always aim to deliver.
We appreciate your kind feedback and thank you for choosing Otto Car. We look forward to supporting you again in the future.
Company have not pay back the extra…
Company have not pay back the extra payment, they took out of my account and and my deposit of £250 which the said was refundable, the have not responded to my emails, in regards to the situation. The company is an absolute sham avoid at all cost. Even if if cost me more financially, I will ensure that these sorts of practise are not allowed to fester in the private hire industry, when company such as Otto cars think that they can do what they like with no ramifications.
15 mai 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to share your feedback.
We are sorry to hear about the frustration caused by the delays and communication surrounding your account. We understand how important it is for any outstanding payments and deposits to be handled clearly and promptly.
We believe this matter has now been resolved. However, if you would like to continue discussing the matter or would like us to investigate anything further, please contact our Complaints Team at complaints@ottocar.co.uk and we will be happy to assist.
Thank you.
I am happy whith costumer service
I am happy whith costumer service
Very helpful Gentleman.
5 juin 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that you were happy with the customer service you received and that our team was able to provide helpful support.
We appreciate your feedback and thank you for choosing Otto Car. We look forward to supporting you again in the future.
Neha Parveen it’s the best person who…
Neha Parveen it’s the best person who made my day happy after I had some issues today
Thank you!
5 juin 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that our team was able to support you and help turn your experience around. Providing understanding and helpful assistance when our customers need it most is something we always aim to deliver.
We appreciate your kind feedback and thank you for choosing Otto Car. We look forward to supporting you again in the future.
Good customer service
5 juin 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to leave us a review.
We're pleased to hear that you received good customer service from our team. Providing a helpful and positive experience for our customers is something we always aim to deliver.
We appreciate your feedback and thank you for choosing Otto Car. We look forward to supporting you again in the future.
Excellent Customer Service!
Ash made my experience great. He was friendly, proffessional and very helpful. He made the entite process smooth and easy.
4 juin 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to leave us such a positive review.
We're delighted to hear that you had a great experience and received friendly, professional and helpful support from our team. Making the process as smooth and straightforward as possible for our customers is something we always aim to achieve.
We appreciate your kind feedback and thank you for choosing Otto Car. We look forward to supporting you again in the future.
Kafail helped me lot best customer…
Kafail helped me lot best customer service
4 juin 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that you received great support and helpful customer service from our team. Providing a positive and supportive experience for our customers is something we always aim to deliver.
We appreciate your feedback and thank you for choosing Otto Car. We look forward to supporting you again in the future.
Ash excellent service very polite and…
Ash excellent service very polite and well spoken and nice person 👍
4 juin 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that you received excellent service and found our team to be polite, professional and helpful. Providing a friendly and positive experience for our customers is something we always aim to deliver.
We appreciate your kind feedback and thank you for choosing Otto Car. We look forward to supporting you again in the future.
Ash was very professional to help me choose my first pso car
Ash was very professional to help me choose my first pso car , he gave me a good advise and definitely I will always contact him for everything and recommend him to everyone who ask for a car
4 juin 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to leave us such a positive review.
We're delighted to hear that you received professional support and helpful advice while choosing your first PCO vehicle. Making sure our customers feel informed and confident in their decision is something we always aim to achieve.
We appreciate your recommendation and thank you for choosing Otto Car. We wish you all the best with your vehicle and look forward to supporting you again in the future.
The communication with the operator was…brilliant
The communication with the operator was very professional and the help made problem very simple I was very satisfied.
3 juin 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that you received professional support and that our team was able to make the process simple and straightforward for you. Providing clear communication and helpful service is something we always aim to deliver.
We appreciate your feedback and thank you for choosing Otto Car. We look forward to supporting you again in the future.
Haven't received my deposit back
Returned a car 2 weeks ago. Still haven't received my deposit back. Not happy.
3 juin 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to share your feedback.
We are sorry to hear that you have not yet received your deposit back and understand how frustrating it can be to be waiting for funds to be returned.
We would like the opportunity to review the circumstances surrounding your deposit and investigate this further. However, we have been unable to locate your account based on the information provided in this review.
Please contact our Complaints Team at complaints@ottocar.co.uk with your details, and we will ensure your concerns are reviewed thoroughly.
Thank you again for bringing this to our attention. We look forward to assisting you further.
Réponse de Otto Car
Thank you for taking the time to leave us a review.
We appreciate your kind words and are pleased to hear that you had a good experience with Otto Car.
We would really appreciate it if you could update the star rating to match your feedback. Your support and feedback mean a lot to us.
Thank you for choosing Otto Car.
Booked service
Booked service. All places listed in app were in London, a 400 mile round trip for me. Phone call got one half a mile away.
1 juin 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to leave us your feedback.
We are sorry to hear about the inconvenience caused when trying to arrange your service. We understand that being presented with locations that are not practical for you would be frustrating.
We appreciate you bringing this to our attention and will take your feedback into consideration as we continue to improve our processes. Thank you for choosing Otto Car.
They called me to collect my car asked…
They called me to collect my car asked them is everything done they said yes 2hours drive and now the car doesn’t have phv so have to go back
1 juin 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to share your feedback.
We are sorry to hear about the inconvenience caused and understand how frustrating it must have been to make the journey only to find there was an issue with the vehicle requirements.
We would like the opportunity to review the circumstances surrounding your experience and investigate what happened. However, we have been unable to locate your account based on the information provided in this review.
Please contact our Complaints Team at complaints@ottocar.co.uk with your details, and we will ensure your concerns are reviewed thoroughly.
Thank you again for bringing this to our attention. We look forward to the opportunity to assist you further.
Réponse de Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that you received excellent service from our team. Providing a positive and supportive experience for our customers is something we always aim to deliver.
We appreciate your feedback and thank you for choosing Otto Car. We look forward to supporting you again in the future.
Worse company don't go with otto car
Worse company don't go with otto car, they don't care your problem if you got your car brokedown they not giving you easily courtesy car you will jobless for 2- 3 weeks very Worse customer service 😡😡😡😡
23 mai 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and understand how frustrating it can be when vehicle issues impact your ability to work.
We would like the opportunity to review the circumstances surrounding your concerns and investigate this matter further. However, we have been unable to locate your account based on the information provided in this review.
Please contact our Complaints Team at complaints@ottocar.co.uk with your details, and we will ensure your concerns are reviewed thoroughly.
Thank you again for bringing this to our attention. We look forward to the opportunity to assist you further.
Good Support and services
Good Support and services! Respectful staff! Thanks Mr Kafil Mirza
28 mai 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to leave us a review.
We're pleased to hear that you received good support and service from our team. Providing a respectful and helpful experience for our customers is something we always aim to deliver.
We appreciate your feedback and thank you for choosing Otto Car. We look forward to supporting you again in the future.
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