The hose is great, especially as it can extend so I can reach the other side of our garden & when finished, it retracts back to its original length. No messy task having to rewind it & when done, it... Voir plus
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Lisez les avis des autres
I have bought many products from Outdoor Toolbox and without fail every single time I have had a wonderful experience. Occasionally I have had a small problem with a hose fitting .. it is replaced i... Voir plus
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3in1 Cordless Grass Mower- Arrived in specified time. Easy to assemble, though instructions were sketchy. Works really well on our small townhouse yard. BUT battery lasts only 20mins before needing an... Voir plus
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The Tangle-Free Garden Hose is top-notch in terms of quality impressive. I had an issue with my hose nozzle, and when I reached out their customer service, They promptly sent me a replacement at no ex... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Outdoor ToolBox is your go-to destination for top-quality outdoor tools and accessories, trusted by over 50,000+ Aussies & Kiwis. We pride ourselves on offering the best prices to our customers, with fast, free delivery on every order. Our innovative products are backed by a 100-day risk-free trial, ensuring 100% customer satisfaction. Based in Adelaide and driven by a passion for outdoor adventures, we’re committed to enhancing your outdoor experience with eco-friendly, chemical-free solutions. Discover why Outdoor ToolBox reviews are glowing—shop with us today and experience excellence, loyalty, and value in every product. Connect with us for exclusive offers and insights. Business Hours: Monday-Friday, 9:00 AM - 6:00 PM Phone Numbers: +61 8 7092 0892 (AU) +64 9 802 3024 (NZ)
Coordonnées de contact
91 King William St, 5000, Adelaide , Australie
- +61 8 7092 0892
- support@outdoortoolbox.com.au
- outdoortoolbox.com.au
4,5
Excellent
217 avis
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Good product - great support
Good product - great support - product was good but needed some additional help which OT promptly provided. Happy to see this customer service.
27 juin 2024
Réponse de Outdoor ToolBox
Hi Atul,
Thank you for your wonderful feedback! 😊 We're thrilled to hear that you are happy with the product and the support you received. Our team is always here to help, and it's great to know we could assist you promptly.
If you need any further assistance or have more questions in the future, please don't hesitate to reach out.
Réponse de Outdoor ToolBox
Hi Clair,
Thank you for your kind feedback. We're delighted to hear that you received your product quickly and that you are satisfied with our service.
If you have any further questions or need assistance, please do not hesitate to contact us.
Thank you for choosing Outdoor Toolbox. We appreciate your support and look forward to serving you again.
Réponse de Outdoor ToolBox
Hi Donald,
Thank you so much for your kind words! We are thrilled to hear that you find our company honorable and that you appreciate our commitment to standing by our products.
Your satisfaction is our top priority, and we strive to provide the best possible service and quality. If you ever need assistance or have any questions, please don't hesitate to get in touch.
Thank you for being a valued customer. We look forward to continuing to serve you with excellence.
The trimmer mower works great even my…
The trimmer mower works great even my granddaughter uses it ,the blades are excellent she loves it because it's nice and light/ easy to use thanks
8 juin 2024
Réponse de Outdoor ToolBox
Hi Jacob,
Thank you for sharing your wonderful experience with the trimmer mower! We are delighted to hear that it works great and that your granddaughter enjoys using it as well. It's fantastic to know that the blades are excellent and that the mower is light and easy to handle.
Your feedback means a lot to us, and we are thrilled that our product has brought convenience and enjoyment to your family. If you ever have any questions or need further assistance, please don't hesitate to reach out.
Thank you for choosing Outdoor Toolbox. We appreciate your support and look forward to serving you again.
The tent is impressive .
I recently purchased a tent from outdoor toolbox and was impressed with the quality .Their customer team was also very helpful when i had a questions about setup .Highly recommend.
7 mai 2024
Réponse de Outdoor ToolBox
That's great to hear, Finnick! It's always reassuring when both the product quality and customer service meet your expectations. If you have any other questions or need more assistance in the future, don't hesitate to reach out. Happy camping! ⛺😊
Impressive little inflator
Have just recieved my order and can't say enough of how good it was to deal with outdoor toolbox very happy with the tyre inflator i ordered and super impressed and how easy it was to navigate the website and place my order right down to how quickly they arrived great jobs guys.
17 mai 2024
Réponse de Outdoor ToolBox
Hello Frankie, thank you for your fantastic feedback! We're thrilled to hear that you are happy with your tyre inflator and that you found our website easy to navigate. It's great to know your order arrived quickly. We appreciate your kind words and look forward to serving you again! If you need any assistance, please feel free to reach out via support@outdoortoolbox.com.au.
Surface washer head is a big help
I recently purchased a surface washer head sadly it didn't fit my karcher k2 i reached out to their support and i am so glad that they have an avaiable adapter for my pressure washer the surface washer is a great help in cleaning my driveway
17 mai 2024
Réponse de Outdoor ToolBox
Hello Harvey, thank you for sharing your experience! We're glad to hear that our support team could assist you with the adapter for your Karcher K2. It's great to know that the surface washer is helping you clean your driveway effectively. We appreciate your feedback and are always here to help with any other needs you might have! You may also reach out to us via support@outdoortoolbox.com.au if you need any help. Thanks!
It's all about customer satisfaction…
It's all about customer satisfaction and attention to detail. Five stars is not enough for the time and effort expended by the staff to resolve my chain problems. Exemplary keep up the good work.
3 avril 2024
Réponse de Outdoor ToolBox
Thank you so much for your enthusiastic review! It's wonderful to hear that you are more than satisfied with the dedication and attention to detail our staff provided in resolving your chain problems. We are committed to exceeding expectations and providing the best possible service. Your kind words are greatly appreciated, and we look forward to continuing to serve you with the same level of excellence. Thank you for choosing us!
Encountered no issues
Encountered no issues. The paint sprayer arrived on time and in good condition. Purchasing was so easy and the items were well displayed.
2 février 2024
Réponse de Outdoor ToolBox
Hello Blaze, we're thrilled to hear that your experience with purchasing our paint sprayer was seamless and enjoyable! Providing timely delivery and ensuring items arrive in good condition are top priorities for us. Thank you for your feedback on the ease of purchase and the clarity of our product displays.
If you ever need assistance or have any questions in the future, feel free to reach out. We appreciate your support!
POOR CUSTOMER SUPPORT AND POOR PRODUCT
Outdoor ToolBox supplied a product that was defective. In spite of being patient with email engagement via the support service they were highly unresponsive. I still have the crappy defective product with no response from support.
Would not recommend this organisation or their products
16 avril 2024
Avis spontané
Réponse de Outdoor ToolBox
Hello John,
We sincerely apologize for the inconvenience you experienced with the defective product and the unresponsive support you encountered. This is not the level of service we aim to provide to our valued customers.
We have thoroughly reviewed your case and have taken immediate action to rectify the situation. A refund has been issued to you for the defective product.
Your feedback is invaluable to us, and we assure you that we are taking steps to improve our product quality and customer support processes to prevent such issues from occurring in the future.
Once again, we apologize for any frustration or inconvenience this may have caused you. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out to us.
Kind regards!
Prompt and swift solution
Their customer service team promptly addressed a minor issue I encountered with the mower's handle, offering a swift solution. The lawn mower is efficient and user-friendly, instilling confidence in recommending their products to others due to their recommending their products to others due to their dedication to customer satisfaction.
23 mars 2024
Réponse de Outdoor ToolBox
Hello Maggie! We're so glad we could quickly resolve the issue with your mower's handle and that you're finding it efficient and user-friendly! Thank you for recommending our products. Your satisfaction is our priority, and we're here to assist you whenever needed.
Easy to navigate
I recently purchased LED Festoon Lights and I couldn't be happier with the service. The website was easy to navigate, the ordering process was straightforward, and my items arrived not so quickly but reasonably on time. I'll definitely be shopping here again for my outdoor needs!
27 mars 2024
Réponse de Outdoor ToolBox
Hi Hallie! We're happy to hear that you had a positive experience with your purchase of festoon lights! We strive to make the ordering process as seamless as possible and ensure timely delivery. Thank you for choosing us for your outdoor needs, and we look forward to serving you again in the future!
Great little chainsaw
I ordered a chainsaw in January and it's the best. Lightweight but does a great job cutting and trimming instead of carrying around a heavy fill size saw for smaller limbs and trees. Battery usually outlasts me. Cuts through hardwood branches quickly. Easy one handed operation. Love it. Thank you team outdoor team!
18 mars 2024
Réponse de Outdoor ToolBox
Hello Elena! We're happy to hear that you're loving your chainsaw! It sounds like it's making your cutting and trimming tasks much easier with its lightweight design and efficient performance. Thank you for your kind words, and if you need anything else, feel free to reach out to our support team!
Very helpful lawn mower
I purchased this lawn trimmer to clear out some overgrown in the fence row. Using the dual blade attachment I was able to clear the brush with no trouble. The battery died after 30 minutes of continuous use but two batteries came with the trimmer so I was able to get a lot done in the yard. I would highly recommend this trimmer.
3 avril 2024
Réponse de Outdoor ToolBox
Hi Penelope! It's great to hear that the lawn trimmer worked well for you in clearing out the overgrown fence row! Having two batteries definitely comes in handy for longer tasks. Thanks for recommending the trimmer, and let us know if you need anything else for your yard work!
Happy with my car polisher
Really pleased with my cordless polisher! The customer service was helpful, although there was a slight delay in shipping. The product itself is fantastic quality and worth the wait.
3 avril 2024
Réponse de Outdoor ToolBox
Hi Audrey! Thank you for your feedback! We're delighted to hear that you're pleased with your cordless polisher and that our customer service was helpful, despite the shipping delay. Your satisfaction is our priority, and we're glad the product's quality made up for any inconvenience. If you have any further questions or need assistance, feel free to reach out. We'd be happy to help!
Best Aussie company
Best Aussie company I've dealt with! The team was proactive in addressing my concerns and ensured a smooth transaction. Will be recommending them to friends.
12 mars 2024
Réponse de Outdoor ToolBox
Hi Addison! We're glad to hear that you had such a positive experience with our team! Thank you for your kind words and for recommending us to your friends. We're committed to providing excellent service and making every transaction smooth for our customers. If you ever need assistance in the future, don't hesitate to reach out. Thank you!
The electric tyre inflator I got from…
The electric tyre inflator I got from outdoortoolbox is so impressive. It's compact and handy! I had a small issue with the adapter, but their customer support shiela was prompt and solved it immediately.
6 avril 2024
Réponse de Outdoor ToolBox
Hello! We're thrilled to hear that you're impressed with the electric tyre inflator, and we're glad Sheila could promptly resolve the issue with the adapter for you. If you have any further questions or need assistance, feel free to reach out. Thank you for choosing Outdoor toolbox!
Great product and great service
Impressed with the quality of the hose. I had an inquiry about storage, and customer service was helpful and responsive. Great product, great service!
14 mars 2024
Réponse de Outdoor ToolBox
Hello Alexander, thank you for your feedback! We're delighted to hear that you're impressed with the quality of our hose and that our customer service team was helpful and responsive to your inquiry about storage. We strive to provide great products and excellent service. If you have any more questions or need assistance in the future, please feel free to reach out via support@outdoortoolbox.com.au. We appreciate your support!
The 30% discount on the second purchase…
The 30% discount on the second purchase is such a fantastic deal! Outdoor toolbox knows how to reward customer loyalty. Thank you so much!
22 février 2024
Réponse de Outdoor ToolBox
Hello Edgard, thank you for your feedback! We're glad you're pleased with our loyalty discount offer. We appreciate your continued support and look forward to serving you again. If you have any more questions or need assistance, please feel free to reach out. Thank you for choosing Outdoor Toolbox!
Great customer service
Accidentally ordered the paint sprayer twice, required one order cancelation. Reply promptly and refund accordingly on the next working day. Appreciated and thank you.
2 avril 2024
Réponse de Outdoor ToolBox
Hi Daisy, thank you for reaching out and letting us know about the accidental duplicate order. We're glad we could assist by canceling one order and issuing a refund. We appreciate your understanding and thank you for choosing our paint sprayer. If you have any more questions or need further assistance, please feel free to reach out.
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