Oval Square Avis 13

The customare care I received from Cecilie Wormington was outstanding. She was super helpful when I needed to return my purchase for another size, and when the item was out of stock, she went above and beyond to help secure it for me. I am very pleased with my experience!

Jeg returnerede en jakke, de modtog d. 10. december og har først nu 2 måneder efter modtaget pengene retur. Jeg har kontaktet dem adskillelige gange og modtog først svar efter 3-4 uger på henvendelserne. Da de så sagde, at de endelig havde returneret pengene, havde de ikke gjort det, hvorfor jeg måtte vente 3 uger yderligere igen før, jeg fik svar på min mail om dette.
Det er bare ikke godt nok med den manglende kommunikation og manglende autosvar med information, og at pengene først kommer retur efter så længe. Jeg endte med at oprette en sag ved min bank
grundet dette ifm. indsigelse.

This has been one of the most frustrating and dishonest online shopping experiences I’ve had.

I tried to return my order via my account. When clicking on the order and then “Returns,” the page simply does not load. The URL is broken. I tested this on multiple browsers and devices – same result every time.

I then contacted customer service by email. No response at all.
I also tried calling them. No one answers.

After digging through their own website, I finally found another return page. There, I was able to select my order and the items I wanted to return. But once everything was selected, I repeatedly received the message:
“An unexpected error occurred.”

At this point, it no longer feels like a technical glitch. It feels intentional – as if the return process is designed to fail until customers give up.

To make matters worse, their website clearly states that returns cost 79 DKK. However, when I actually tried to proceed, I was suddenly charged €15 instead. This is simply not true to what is advertised and is misleading at best.

So let’s summarize:
• Broken return links
• A return system that repeatedly throws errors
• Completely unreachable customer service
• And return fees that do not match what is stated on their own website

This is absolutely unacceptable and does not inspire any trust. I strongly advise anyone considering ordering here to think twice. If you need to return something, be prepared for a frustrating, time-consuming process and unexpected charges.

Very disappointed. Would not recommend.

Har returneret en vare via en returlabel fra firmaet.
Pakken er leveret hos dem, men der er ikke kommet penge retur og de svarer ikke på henvendelser.
Vi har nu lavet en indsigelse via vores bank og fået vores penge retur via Nets.

Cannot return item that is too large. Have tried to contact Oval square for several weeks without any response

Bestile en jakke og bluse.
Jakken havde et mærke på ærmet der lignede blegemiddel. Ville returnere den men ville selvfølgelig ikke betale for returlabel når jakken er defekt. Skrev en mail og de er aldrig vendt tilbage. Har prøvet flere gange uden held.
Helt absurd dårlig kundeservice.

Were it possible to give 0 stars I would. They are impossible to get into contact with. TWICE now my order has been cancelled. I have yet to receive a refund. Do not shop here!

De er umulige at komme i kontakt med. Jeg modtog en defekt vare og kan ikke sende varen retur, da jeg mangler et label. Jeg har kontaktet dem via 3 forskellige mails og de svarer ikke. Jeg vil helt klart afholde mig fra at handle hos Oval Square fremadrettet.

Very bad customer service!!
An automatisch reply is saying they get back to you but they don’t
You can not get a returnlabel because of an error

Awful customer service. I ordered some trousers in November and returned them after a few days, I’ve not received my money back yet which is 1000dk and they have not replied to my email.
Will never recommend anyone shopping there.

This is the worst customer service I have ever experienced. When I tried to return my jacket, I kept getting an error in the return process. I contacted customer support several times by email, but I never received any response. Very disappointing.

Dårlig kundeservice.
Når man skriver til deres customercare mail får man det klassiske autosvar om, at de vender tilbage, hvilket de slet ikke gør. Jeg handler aldrig derinde igen!

Tøjet er super flot, men kvaliteten i syningerne på en dyr mesh-bindebluse jeg købte få uger siden virker lav og sjusket. Den er gået med 3 gange på helt almindelige hverdage og er allerede trevlet flere steder - på begge ærmer og på kroppen. Ville vedhæfte billeder om muligt.

Bukserne har jeg dog ikke oplevet problemer med.