Owlet Baby Care UK Avis 

I wish I head read the reviews before I wasted my money. Base failed to connect to the WiFi, did about an hour of troubleshooting by myself because tech support dont open until 11am uk time. Then spend an hour with them on the chat, they simply cut off the chat and said they would email me me. Which they did asking for proof of purchase and havnt heard from them since. Bought from cheeky rascals stand at a recent fair. Don't ask me to send you another email, you bother reading or replying.

We own two Owlet Cameras and the sock and all i can say is...do not buy these products. They are glitchy, do not last and the customer service is not great. I wish I had reads the reviews or the app reviews in the app store.

The marketing seems great, but they don't work well and if they do work they don’t last.

Our sock worked at first, but now consistently goes off for no reason. We will be replacing with a NannyPad.

One of the cameras would only connect to our wifi (no other ones) so we couldn't use it the travel

The second camera wont connect to our wifi at all. Customer service has been extremely frustrating to deal with and making us jump through hoops of tests (its been weeks of back and forth) and we still don’t have resolution. This is such a waste of time - as notably given we have a second Owlet camera that works on our wifi the issue is not our wifi...

Losing a few weeks in the newborn stage for an unreliable baby camera is frustrating, hence why I am finally writing this review.

All in all if you are buying stuff for your kids DO NOT BUY OWLET PRODUCTS putting your kids safety into such unreliable products is risky.

Our Owlet Cam 2 became increasingly unreliable and has now stopped connecting altogether. We tried everything – factory resets, two different phones, both Owlet apps and changing our Wi-Fi settings – but it simply won't pair.

Owlet confirmed the Cam 2 has now reached "End of Life", but because ours was activated in 2023 and is outside the two-year warranty, they won't replace it. This is clearly a known issue and feels like they want their products to break just after warranty as Their solution was essentially to recommend buying the new Dream Sight.

For a premium-priced baby monitor, I expected both the product and customer service to be much better. After this experience, I wouldn't feel confident buying another Owlet camera or recommending one to other parents.

Owlet dream 2 camera is absolutely awful. Doesn’t connect half the time even though the camera says it’s connected with a solid blue light. Motion sensors and noise sensor notifications don’t work and customer service is 0 help and just keep telling me that it’s because the baby is crying too softly. It doesn’t pick him up screaming! The sock is good but do not buy the camera - total waste of money and we ended up buying a different brand (momcozy) after only 3 uses.

I have the owlet dream sock and sight. The sock has giving me much peace of mind, I sleep so much better now knowing my baby is being monitored during the night. The dream sight also pairs up with the sock so I can see my baby through the night, it also alerts you if the room is too hot! Amazing!

We started using the Dream Sock when our baby moved into his own room; I was already anxious about this transition, but then the heatwave happened and my brain was a constant whirlwind - is he too hot? Do I need to check on him? I’ll admit, I think I slept less than he did for the first few nights!

Having the Dream Sock has given me so much reassurance, particularly being able to check the app without watching the monitor like it’s a Christopher Nolan thriller and panicking if I don’t see any movement within 5 seconds.

I was pleasantly surprised how unbothered Arthur was having it on his foot too- that was the one thing I was unsure about! Super quick to get on and just a part of our bedtime routine now.

One stars for customer service & camera
I purchased the £400 Owlet sock and camera bundle. The smart sock is brilliant and works exactly as expected, but unfortunately the camera is a huge disappointment.

The amount of lag is unacceptable. After experiencing the issue, I did some research and found thousands of comments from other customers reporting exactly the same problem, so it clearly isn’t an isolated issue.

My experience with customer service was just as disappointing. I was asked to download an app and provide an internet speed test, despite already sending proof that my internet speed was excellent. I complied anyway because, after spending £400, I wanted the issue resolved. Even after sending the information multiple times, I was then given another list of tasks.

I was asked to record the camera lag while also proving I was waving at the camera at the same time. Realistically, this would require another device to record me and the camera together, which I don’t have. I was then asked to provide my phone model, software version, confirm the Owlet was fully updated, and even contact my internet provider to change settings—even though my internet connection is excellent.

When so many customers are reporting the exact same issue, it seems obvious the problem lies with the camera itself, not with my phone or my internet.

To make matters worse, Owlet has refused to issue a refund despite me being well within the return period. Instead, they continue sending long lists of troubleshooting tasks and requests for more information rather than taking responsibility for what appears to be a widespread fault.

Would I recommend the smart sock? Absolutely—100% and I would give this 10 stars if I could!. It’s a fantastic product and gives peace of mind.

Would I recommend the camera? Unfortunately, no. The lag is so severe that after I’ve left the room, the live feed can still show me standing there several seconds later. In those few seconds, a baby could roll over or get into difficulty. While the sock provides alerts, relying on a delayed video feed defeats the purpose of having a live baby monitor and, in my opinion, raises genuine safety concerns

As a mum of twin girls, sleep has been one of my biggest worries since they were born. I used to wake up so many times during the night just to check that they were breathing and everything was okay.

Since using the Owlet Dream Sock, I've genuinely been sleeping so much better. Knowing that I'll receive an alert on my phone if something isn't right gives me so much peace of mind. Instead of constantly checking on my girls throughout the night, I can actually relax and enjoy those precious moments with them.
As a mum of twin girls, sleep has been one of my biggest worries since they were born. I used to wake up so many times during the night just to check that they were breathing and everything was okay.

Since using the Owlet Dream Sock, I've genuinely been sleeping so much better. Knowing that I'll receive an alert on my phone if something isn't right gives me so much peace of mind. Instead of constantly checking on my girls throughout the night, I can actually relax and enjoy those precious moments with them.

As a twin mum, anything that helps reduce stress is priceless, and the Owlet Dream Sock has done exactly that. I honestly wish I'd had it from the very beginning.

I would absolutely recommend it to any parent looking for extra reassurance and a better night's sleep. once everything was connected, it worked perfectly.

As a twin mum, anything that helps reduce stress is priceless, and the Owlet Dream Sock has done exactly that. I honestly wish I'd had it from the very beginning.

Thank you

An expensive product which is ok when it works but the sensor sock wears out and they won't supply spares even if you want to buy them. Their customer care is run by bots and if you do get a human they are smugly unhelpful .... don't buy their products. Another scamming company just interested in the first hefty wedge of money spent with them with no aftercare or support.

Updated ... you wasted my time further wanting to pass to another team to go through the same checks ... when the solution is sell me a spare sensor sock ... which you are apparently unable to do. My review stands you are not able to offer meaningful aftersales support and are only interested in selling new products.

We’ve have the Owlet Dream Sock for both of our children now and it’s one thing I would highly recommend to any parent, we’ve never had any issues with us! It really helps with my worries around bedtime and just gives us that reassurance! Definitely reccomend

This sock gave me so much peace of mind I honestly don’t know what I would have done without it!

Wow there is bad customer service and then there is these guys, I reported a fault on the sensor in February this year, they asked for proof of purchase as apparently it showed out of warranty on their end, I sent this they said the proof I sent showed a date outside the 1 year warrenty (it didn't it had a date of march 25 - this will be relevant soon) they apologised and sent a new sensor, this sensor was also faulty (I said are we sure it's not the base) but they sent another sensor, but this didn't work either, I emailed them against and they said "it's out of warranty" and I went through again showing them the invoice from before which they apologised again and said they would look into it, a manager then got involved and said they apologise for the inconvenience can we offer a discount as they don't stock the product any more, I said sure what can you offer? - they then responded saying basically "oh we noticed the seller on the original invoice isn't an official reseller so we can't do anything sorry!

If I could give 0 stars i would!

I got sent a camera with a cable that does not work. I have written close to 20 e-mails back and forth trying to get them to replace it. And every time I provide some proof or info they request, I get a new e-mail with more they need. Now they have begun asking for info and proof i have already given them. Which I tell them, but they just ignore that fact.

I seems to me that they are trying to tire me out, so they dont have to replace the cable

Absolute worst customer service i have ever experienced. Do NOT recommemd do by anything from

I find the sock and app easy to use and I do sleep better knowing my baby is wearing it.
I have to praise Owlet customer support (Sophie). My dog got hold of the sock and chewed up the sensor. I contacted customer care and they arranged for a new sensor to be sent out same day.
I spotted another customer had the same issue. Perhaps the owlet should come with a warning about how dogs love the sensor! 😂

The signal is constantly out loads of times i’m trying to see the baby and it cannot connect.
Very frustrating piece of equipment. I wouldn't suggest it to anyone

I wouldn’t be without my Owlet sock and monitor now.

I’ve used it for both my children and it gives me complete peace of mind at bed times, especially if they are poorly.

Worst company I have ever dealt with faulty product doesn't connect and when it does won't stay connected for long . For an expensive product this is the worst thing I have bought for our baby the support is also horrible. These guys are scamming

Couldn’t recommend the owlet sock enough!! At first it was just brilliant to have the reassurance that our baby was fine. During the last month it has saved her life.. twice!!! We ended up getting rushed into hospital as she wasn’t breathing properly and we would have had no idea without the sock alarming. She recovered in hospital for a few days both times on oxygen and the drs agree the sock helped massively! This is the one product I recommend to absolutely every new parent I talk too!

Been using the Owlet Duo and highly recommended.

The Owlet sock at night has been extremely reassuring, being a first time mum and knowing our baby is fine. Allowing me to get some better sleep without worrying. Also great to be able to look back on sleep through the night.

The camera is great, very clear picture and even the night mode is excellent.

A complicated history meant our pregnancy was very mentally challenging and left us with alot of anxiety even after our baby was born. We started using the owlet sock when our baby was around 3 weeks old and it’s given us such peace of mind. It’s so easy to use and we can sleep soundly knowing the app will alert us to any issues. Our baby is now 3 months old and we honestly wouldn’t be without it and would recommend to any new parents.