I wish I head read the reviews before I wasted my money. Base failed to connect to the WiFi, did about an hour of troubleshooting by myself because tech support dont open until 11am uk time. Then spen... Voir plus
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Owlet dream 2 camera is absolutely awful. Doesn’t connect half the time even though the camera says it’s connected with a solid blue light. Motion sensors and noise sensor notifications don’t work and... Voir plus
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We started using the Dream Sock when our baby moved into his own room; I was already anxious about this transition, but then the heatwave happened and my brain was a constant whirlwind - is he too... Voir plus
L'entreprise a répondu
A complicated history meant our pregnancy was very mentally challenging and left us with alot of anxiety even after our baby was born. We started using the owlet sock when our baby was around 3 weeks... Voir plus
3,3
Moyen
43 avis
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A répondu à 100 % de ses avis négatifs
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Our owlet was hacked and someone was…
Our owlet was hacked and someone was waking and taking your baby at night. On further research found this has been an ongoing issue once 2018 and owlet keep denying it and telling people to change passwords. Ours was 16 digits and should have been unshakable! There is a back door security issue with the app. They have even said it’s not a security device and it doesn’t need to be secure… items around and giving access should be the safest int he world DON’t buy
1 mars 2024
Avis spontané
Efficient Resolution and Support from Owlet Customer Care
After discovering that my Owlet cam malfunctioned just four months into its use, I contacted customer support.
They patiently guided me through various troubleshooting options to reset the device. However, despite our best efforts, the camera remained unresponsive.
The turning point in this experience was when they requested proof of purchase. This requirement initially worried me, as I didn't know if we had kept the receipt.
Once I provided the proof of purchase, things moved swiftly. They promptly sent out a replacement camera, which arrived at my doorstep within just two days. This level of responsiveness and efficiency was commendable.
In summary, my encounter with Owlet's customer care was largely positive. Their dedication to resolving my issue and their speedy replacement of the faulty camera left me satisfied. While the proof of purchase requirement added a bit of hassle. Overall, I can confidently say that Owlet's customer support team stands out for their commitment to customer satisfaction.
7 septembre 2023
Avis spontané
DO NOT BUY!
DO NOT BUY!! I have been in correspondence with the company for a week now with being no closer to having a resolution. We have been using the sock for three months and it has stopped working. Customer services just continue to want to see placement pictures despite this already being sent and clearly showing it’s fitted correctly. I would also avoid the camera like the plague. Constant connectivity issues and it’s very slow. It doesn’t like being used with a sound machine which is crazy when pretty much every parent will be using one. Again it’s not fit for purpose but I haven’t even bothered to complain about that. My priority was getting a resolution for the sock and there are failing here. Do not buy, it’s all a waste of money with terrible customer service.
14 avril 2023
Avis spontané
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