I’m afraid we bought a shed which wasn’t particularly sound. When I complained about it and sent them some pictures of the damage to be fair they sent me a refund. Honestly can ask more than that. Ver... Voir plus
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Lisez les avis des autres
I bought 2 outdoor storage containers in April last year. They were a good price and seemed fairly robust. Alas, despite having had very limited use, the locking mechanism on both has come apart -... Voir plus
♦️♦️I WOULD NOT RECOMMEND THIS SELLER ♦️♦️We ordered a very large storage box 📦PD67041 which was never delivered by DPD nor was delivery attempted, item was returned to supplier with no explanation... Voir plus
L'entreprise a répondu
Online choice of products was good, the service & delivery excellent. Dropped one star because the product itself (storage shed with lift up lid and double doors to front) was rather flimsy, and a li... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
At Packed Direct, we connect you directly to premium brands, just great value. Explore our curated range of home & garden products, fitness equipment, paddle boards, storage, home & office essentials, gaming accessories, cabin luggage, and suitcases. We proudly represent top-quality brands including Olsen & Smith, Sport24, Aqua Spirit, Aerolite, Xtreme, Hoppa, and 5 Cities. Enjoy competitive prices, free delivery, and a 90-day return guarantee because convenience, trust, and satisfaction are what we stand for.
Coordonnées de contact
Unit 5 Russel House, Russel Square, Southfields Business Park, Laindon,, SS15 6TF, Essex, Royaume-Uni
- support@packeddirect.com
- packeddirect.com
4,0
Bien
629 avis
A répondu à 43 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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♦️♦️I WOULD NOT RECOMMEND THIS SELLER…
♦️♦️I WOULD NOT RECOMMEND THIS SELLER ♦️♦️We ordered a very large storage box 📦PD67041 which was never delivered by DPD nor was delivery attempted, item was returned to supplier with no explanation of why. We contacted packed direct via email several times and also via phone where we had to leave a message but nobody had the decency to respond. I had to involve PayPal to get my money refunded. Thank god I paid via PayPal. 🤬🤬🤬 I WOULD NOT RECOMMEND THIS SELLER 🤬🤬🤬👎👎👎👎👎👎👎👎👎👎👎🤬🤬🤬🤬
21 mars 2026
Avis spontané
Réponse : Packed Direct
Hello,
I am incredibly sorry for the absolute frustration and the poor experience you had with your order for the storage box. It is completely unacceptable that your item was returned to us without explanation and, even more so, that your repeated attempts to reach us via email and phone were ignored. I apologize deeply for the lack of communication and for the fact that you felt forced to involve PayPal just to recover your money.
We want to make this right, and I apologize for the stress and the feeling that you were not being heard. You should never have had to go to such lengths to resolve an issue caused by a delivery failure.
I have noted your order number, PD67041, and I will be looking into why your messages were not returned and what went wrong with the DPD shipment to ensure this doesn't happen to others. Thank you for your patience while you navigated the refund process through PayPal, and I am truly sorry we let you down so significantly.
Kind regards,
Packed Direct Customer Support Team
Product disappointing but Customer Service 1st class
I’m afraid we bought a shed which wasn’t particularly sound. When I complained about it and sent them some pictures of the damage to be fair they sent me a refund. Honestly can ask more than that. Very impressed by their customer service department.
20 avril 2026
Avis spontané
Package delivery
Package delivered within two days of order,driver very polite,on the whole everything was good
20 mars 2026
Quick delivery
20 mars 2026
Dubious reviews but a good experience for me
I was really dubious after reading reviews and then I got sent the wrong item which really worried me. However, I received the wrong item on Friday and by the Monday I had an email from DPD to say the correct item had been shipped. I received the garden storage box and it was sturdy and as described. I contacted customer services about collecting the incorrect item and they arranged it within a week with good communication throughout. I would use again.
19 mars 2026
Please resolve issue as promised
UPDATE - replied to the email from your support team on Sunday 5th April, I appreciate the 6th was a bank holiday but it is now 10th April and still no reply.
Another 1 star review based on the fact you replied to my previous review to say you would contact me to resolve my issue if i tell you the best way to do so.
Please reply to the email listed for order #PD65550 as I have a gaming desk with only one side of LED lights working. I do not want to give you ‘the best way to contact me’ on this post as I do not wish to post personal details here and there’s no point in emailing your support email as you do not reply to emails.
3 avril 2026
Avis spontané
Réponse : Packed Direct
Hello,
I am incredibly sorry that you have had to post another review to get our attention and for the frustration of feeling that our previous promise to contact you has not yet been fulfilled. It is completely understandable that you do not wish to post your personal contact details publicly, and I apologize deeply for the lack of response to your direct emails regarding your gaming desk.
We want to make this right immediately. I have noted your order number, #PD65550, and I will personally ensure that we reply to the email address associated with that account today. You should not have to chase us for a resolution on a faulty product that was meant to be a highlight of your purchase.
Please look out for a message from our team within the next few hours so we can arrange for the replacement LED parts or a new desk to be sent out to you as a high priority.
Kind regards,
Packed Direct Customer Support Team
Very happy with the garden storage…
Very happy with the garden storage bench and fast delivery what more could you want, and great price.
Many thanks
20 mars 2026
Great purchase and a really good…
Great purchase and a really good price,arrived really quickly
19 mars 2026
CS was swift to respond.
I bought 2 outdoor storage containers in April last year. They were a good price and seemed fairly robust.
Alas, despite having had very limited use, the locking mechanism on both has come apart - meaning the lids can't be secured. In addition, the sides have warped away from the body of the unit.
I came on here to see what they're like to deal with and was disheartened to read some of the negative reviews. I was worried!
I needn't have been. I emailed them including photographs and they responed very quickly advising they would send replacement parts.
So far, so good.
31 mars 2026
Avis spontané
No communication despite emails
I purchased an air fryer for my daughter for Christmas, and it is broken. I have contacted support twice. The email has been acknowledged but have had no response. I am really disappointed that there has been no resolution or communication to resolve this.
20 mars 2026
Avis spontané
Réponse : Packed Direct
Hello Vicki,
I am incredibly sorry for the frustration and disappointment this has caused, especially since the air fryer was a Christmas gift for your daughter. It is completely unacceptable that your emails have been acknowledged but then followed by silence, leaving you without a resolution or any clear communication for so long.
I apologize deeply for the breakdown in our support process and for the stress this has added to what should have been a wonderful gift. We want to make this right immediately and ensure your daughter has a working appliance as soon as possible.
Could you please provide your order number and let us know the best way to contact you? I would like to personally look into your previous emails and ensure that a replacement or a full refund is authorized today without any further delay.
Kind regards,
Packed Direct Customer Support Team
Do not buy from this website
Paid for product.Never arrived after calls & emails.Said it would be delivered twice.No record of delivery details with delivery company.Not answering calls or emails.Terrible .Do not trust
1 mars 2026
Avis spontané
Réponse : Packed Direct
Hello Antony,
I am incredibly sorry for the terrible experience you have had and for the complete lack of communication after you were promised a delivery twice. It is deeply concerning to hear that there is no record of your delivery with the carrier and that your subsequent calls and emails have gone unanswered. I completely understand why you feel you cannot trust our service at this time.
I apologize deeply for the stress and frustration this has caused you. We want to make this right immediately and ensure you are not left out of pocket for a product that has never arrived.
Could you please provide your order number and let us know the best way to contact you? I would like to personally investigate why our system showed a delivery date that the carrier has no record of and ensure your full refund is processed as a high priority today.
Kind regards,
Packed Direct Customer Support Team
MY experience shocking
MY experience shocking. five requests to cANCEL AND REFUND never acknowledged . A b=v very poor company to deal with and NEVER AGAIN
13 mars 2026
Avis spontané
Réponse : Packed Direct
Hello Emma Coutts,
I am incredibly sorry for the shocking experience you have had and for the complete lack of acknowledgement regarding your five separate requests for a cancellation and refund. It is entirely unacceptable that your attempts to resolve this have been ignored, and I completely understand your frustration and your decision to never deal with us again.
I apologize deeply for the breakdown in our communication and for the stress this has caused you over the past weeks. We want to make this right immediately and ensure you are not left waiting a moment longer for the money that is owed to you.
Could you please provide your order number and let us know the best way to contact you? I would like to personally authorize your full refund today and ensure it is processed as a high priority.
Kind regards,
Packed Direct Customer Support Team
Received the wrong product. No communication.
Received the wrong product, addressed to someone else and delivered to the wrong house - I had to go and retrieve the item myself from a random address.
No response from Packed Direct. I have sent 3 emails. Their phone line cuts off every time. Their chatbot is useless.
I suspect this is someone trying to run a dropshipping business from their bedroom.
I now believe that I will not hear from Packed Direct and will just have to accept the inferior product that was delivered.
My advice is pay the extra £20 to a reliable business for your product.
Avoid.
**Update:
Thank you for responding. My order number is PD66189. You can contact me on 07834963930.
11 mars 2026
Avis spontané
Réponse : Packed Direct
Hi,
I am incredibly sorry for the series of errors you have experienced, from receiving the wrong product addressed to someone else to having to personally retrieve it from a random address. This is absolutely not the standard of service we strive for, and I completely understand your frustration and skepticism after being unable to reach us through our phone lines, emails, or chatbot.
I want to offer my sincerest apologies for the lack of communication. We have recently undergone a system upgrade, and unfortunately, some emails did not go through the migration process, which is why your messages remained unanswered. I realize how much this adds to the feeling of being ignored, and I am truly sorry for that.
We want to make this right and ensure you receive the correct product you paid for, rather than having to settle for an inferior item. Could you please let us know the best way to contact you and provide your order number? I would like to personally handle this for you, arrange a collection for the incorrect item, and get your actual order sent out via a priority service.
Kind regards,
Packed Direct Customer Support Team
It was delivered by return V.G.
It was delivered by return V.G.
I'm sure I had already done this!
17 février 2026
Great delivery service
Great delivery service, had item within a few days of ordering.
Item was well packaged.
17 février 2026
Ordered 2 Olsen & Smith storage boxes
Company has since responded and sent a replacement lid which had been damaged, received yesterday, they have engaged great once they started responding. The new lid is missing a key part I find as I go to assemble it today, it's a small 1 inch long plastic piece but without it I can't attach the lock. I will contact the company again today.
Updated, my order number is #PD65741 placed in 21st Feb 2026. I have since emailed again and no response. Email or phone is fine.
Ordered 2 Olsen & Smith storage boxes, one arrived fine and build, it’s great. Second arrived separately an it has been damaged, I contacted Packed Direct Friday 27th Feb and have since called (direct to voicemail) I left a voicemail and another email. No response at all.
27 février 2026
Avis spontané
Réponse : Packed Direct
Hi Sally,
I am incredibly sorry that you have had such a difficult time getting in touch with us regarding the damaged storage box. It is frustrating to have one part of your order arrive in great condition while the other is damaged, only to be met with silence when you try to resolve the issue. I apologize deeply for the lack of response to your emails and voicemails since February 27th.
We want to make this right and ensure that your second storage box is replaced or refunded as quickly as possible. It is certainly not our intention to leave you waiting without any clarity or support.
Could you please provide your order number and let us know the best way to contact you? I would also appreciate it if you could confirm your email address so I can ensure all future correspondence reaches you directly and without further delay.
Kind regards,
Packed Direct Customer Support Team
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