Pak Cargo Services Avis 

Sent Air cargo to Pak and my family just received the parcel. Took 7 days from my address in the UK to my family address in Pakistan. Excellent service and very well organised staff. Much appreciated
Euro pak cargo, keep it up.

Terrible Service - Extremely Delayed Delivery and Poor Customer Care

I am extremely disappointed with the service provided by Euro Pak Cargo Services Ltd. I shipped my cargo on June 6, 2024, and was promised a delivery time of 6-8 weeks. However, my cargo did not arrive until October 29, 2024, which is over 20 weeks later—more than double the promised time. This delay was completely unacceptable, and it caused a lot of unnecessary stress.

The customer service experience was equally appalling. Despite making numerous attempts to contact them via calls, texts, and WhatsApp messages, I received no response or support. It was as though my concerns were completely ignored, leaving me feeling frustrated and helpless. Such a lack of communication and transparency from a company is unprofessional and disappointing.

Euro Pak Cargo’s terms and conditions do not state that delays can extend this long, yet they tried to claim it was within their rights to delay my shipment for months. If you’re looking for reliable service and clear communication, I would not recommend using Euro Pak Cargo. I am still waiting for adequate compensation or even a formal apology, and I am seriously considering legal action for the inconvenience and frustration caused.
Best Regards,

Azmat Khan

Very bad service

Worst service ever been using them for past 2 years and twice they have lost my parcel and fail to communicate or compensate me. They are rude and keep repeating “read terms and conditions” DONT USE

Appalling service. Customer service absolutely rubbish , no communication why items are being delivered late.
Had to constantly chase them

Took over 6 months for items to be delivered to Pakistan.

Don’t use them.

Recent Bad Experience with Pak Direct Cargo:
Just lost a couple of thousands pounds worth of clothes and shoes, all water damaged and one third missing. Electric box still missing and the staff have no idea where that is, so most probably lost. They should at least pay the delivery charges back as they failed to deliver good safely as they promised. Please use their services if you got extra money to throw away.

I recently used Euro Pak Cargo Services and was thoroughly impressed with the level of professionalism and efficiency they demonstrated. The staff, particularly Haleema from customer services, went above and beyond to ensure a smooth and hassle-free experience. She was extremely helpful, courteous, and attentive to my needs, making sure all my queries were addressed promptly.

The service itself was top-notch, with timely updates and careful handling of the cargo. I felt confident in their ability to manage my shipment with care and precision. It's clear that they value their customers and strive to provide the best experience possible.

Overall, I highly recommend Euro Pak Cargo Services for anyone looking for reliable and efficient cargo solutions. A big thank you to Haleema and the team for making this a pleasant experience!

I sent cargo to Pakistan weight 58kg when they received it was 39 kg was sent in May 2024. some stuff a couple of months ago and received in Pakistan yesterday. All bags opened and people went through our clothes and stuff. Just a few chocolates and three four shampoos and other items of very personal hygiene items that should have never been opened. Some electric items removed from the electric box. Just to add here nothing of commercial number. All personal stuff that we were going to use during three months holiday. I would say don't waste your money as they are not the same as they used to be a year ago. They all blame this on thing in Pakistan. Not worth it as we lost around a thousand pounds worth of stuff. I have used other services before this had never happened before. This was a recommended by someone saying they are good. They are the unreasonable. They should have never taken any stuff out of the bags. When they received it should weight the same . The cargo was sent in May it took 12 -13 weeks .

My girlfriend sent some stuff a couple of months ago and received in Pakistan yesterday. All bags opened and people went through our clothes and stuff. Just a few chocolates and three four shampoos and other items of very personal hygiene items that should have never been opened. Some electric items removed from the electric box. Just to add here nothing of commercial number. All personal stuff that we were going to use during three months holiday. I would say don't waste your money as they are not the same as they used to be a year ago. They all blame this on thing in Pakistan. Not worth it as we lost around a thousand pounds worth of stuff.

A bunch of liars- I shipped 3 packages from UK to Pakistan from their Air Cargo service. Costed me £370. At first they did not pick up my parcel, despite me calling them again and again that when will the driver come? They said they don’t know. Driver never came- so I had to drop the 3 15kgs big boxes my self.

After that they lied about delivery date- according to them Air Cargo takes just 10 days or under from the date of flight. My cargos flight was on 17th May but upon inquiry they said, “Oh the flight left on 14th” I was shocked as I was told the flight will leave on 17th. When I confronted they said oh yeah it’s on 17th.

Honestly they themselves don’t know what they are doing. They don’t give you any tracking ID. Nothing at all. So if you lose your parcel you’ll lose it for all. Then they lied about custom clearance.

Then I had to put pressure on them for taking legal action, which I will surely take now. Then they got a bit serious but never replied to messages. Still my packages arrived 1 month Late!!

So my request to all is that don’t use this sham full of scam service. I never intended to write this review- but the only reason why I am writing is to ask people not to spend their hard earned money on these people. Stay away from them and ask your loved ones to stay away as well.

I have all the evidence of this timeline.

Very poor service they said cargo will there in pakistan in 6 to 8 weeks its been more thn 12 weeks now and still its not thr... made a big mistake using them before checking review...horrible service ever received

I booked with them the pickup consignment 15 days prior to the actual date.
I was told 1.5 pounds per kg charges would apply upto 40kg package of mixed items.
I could pack items in a bin liner.
I could pay the pickup guy by cash or via a link within 2 days after the pickup.

A week before the pickup date I received a message saying 1.75 pounds per kg would apply.

On the date of pickup, I called to check what time they will come and collect the parcel and they said that:
1. They were fully booked on the day and because of that they were NOT going to pickup the parcel that day.
2. They gave me the option to pack everything in boxes that needed to be of the exact dimension that they provided and they will get them picked up by Parcel Force the next day but only if I made an advance payment for it.
(Please note that earlier at the time of booking they mentioned that I could pack everything in a bin liner and boxes weren't needed.)
On the pickup date I told them I didn't have boxes, to which they responded completely uninterested that:
1. We don't know where you can get the boxes from, but the parcel needs to be in boxes
2. We have our own boxes worth 15 pounds per box that you can get if you want!!!

EXTREMELY DISCOURTEOUS CUSTOMER CARE!
(We don't know where to get the boxes.
You must make an advance payment)

HIDDEN CHARGES! (15 pounds per box)

INCOHERENT PROCESSES
(1.5 pound per kg and later 1.75 pounds per kg.
Confirming pickup and later denying it.
Payment by cash or even within 2 days of pickup and later asking for advance only.
Bin liners vs. Boxes only)

Poor service. I will not use again.

Terrible service. Appears the company is run by a bunch of cowboys. Vague and misleading terms of service, hidden charges and discourteous staff.