I had a question regarding one of the products that was out of stock as I was looking to purchase again for my cat. Aga in customer service was absolutely fantastic! Although the product was currently... Voir plus
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Minisauger Henry saugte nicht. Nachweis über Foto wurde verlangt. Hinweis auf verdeckten Fehler wurde sehr spät unter mehrmaligem Schriftverkehr akzeptiert, es gab keinen aufrufbaren Link für einen... Voir plus
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Great products paired abysmal customer service. Emails are ignored, by both management and staff. I experienced a defective product, they couldn't have been any more unhelpful, or rude. The fact th... Voir plus
Kauf bei Amazon. Erst Verspätung ohne Mitteilung. - kam nicht mehr zu Weihnachten / Jahreswechsel an. Dann Storniert zum 01.01.2026. Ohne Kommentar, Entschuldigung etc. Frechheit. Deutsche Webseite oh... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
There are many companies who do what we do, but few who we consider competitors. Put simply, Paladone offer the best wholesale gifts with the best licenses to the best retailers.Our customer support is unrivalled – once you’re an approved customer you’ll be given access to product photography, videos and copy of the very highest standard. We’ll help you engage your audience on social media and offer marketing advice if it’s something you require. Helping our customers sell is as important, if not more so, than our own sales figures. Finally, our refinement process is infallible. Using our own sales data and sell-through data from our customers we constantly refresh our product offering. New developments within our trend based own-brands and our envied collection of licenses, often supported by an upcoming box office release leave our valued customer with an inventory of brand new, on-trend innovations and proven ‘big hitters’.
Coordonnées de contact
Apex House, Dolphin Way, bn436nz, Shoreham-by-Sea, Royaume-Uni
- +44(0)1273230036
- info@paladone.com
- paladone.com
2,1
Bas
477 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I had a faulty item
I had a faulty item, which happens, however I contacted the company and Helen sorted the issue quickly and professionally. I am so grateful for her help and speedy resolution as the gift which was faulty was for my birthday. Thank you so much.
3 juillet 2020
Avis spontané
Book Worm Booklight
I had to contact Paladone re a broken booklight - I first spoke with Hannah who was extremely helpful & arranged for a replacement to be sent out to me. Unfortunately, the replacement didn't work upon receipt so I had to contact them again. Helen replied quickly & was also extremely helpful offering me a voucher or another replacement. I have chosen a replacement as my child loved the original - Helen confirmed this would be sent out without the need to return the broken one. Fantastic customer service. Thank you
30 juin 2020
Avis spontané
Réponse de Paladone
Hi Nicola,
I have looked into this and can see a member of the customer service team came back to you on 23/06 to advise the warehouse would look into this and we would get back to you. due to the current situation effecting number of staff/ office opening hours this may take longer than usual so I do apologise for the slight delay. We value all retailers no matter what size. I will reach out via email to resolve this for you.
Many Thanks,
Great items and superb prices.
27 juin 2020
Avis spontané
Website easy to navigate and my…
Website easy to navigate and my purchase was delivered very quickly
26 juin 2020
Avis spontané
Fabulous service
Fabulous service, fast delivery. Item is good quality. Would highly recommend
23 juin 2020
Avis spontané
Great service as always
23 juin 2020
Avis spontané
Great service
Great service from start to finish. The glass was delivered within a few days of ordering well wrapped up and undamaged.
18 juin 2020
Avis spontané
3rd time I have purchased something…
3rd time I have purchased something with this website and I really rate it. Quick delivery and quality of products is spot on.
6 juin 2020
Avis spontané
Brilliant company to deal with
1 juin 2020
Avis spontané
Paladone Are Great!
Paladone are great. The products are good quality, packaged and designed well and came in near-prefect condition. A few technical hitches on the website but these things happen. My only gripe is the use of UPS, I find them to be about as much use as Yodel. Nonetheless, I'm really happy with Paladone.
28 mai 2020
Avis spontané
Exactly as described
Exactly as described, quick delivery and service. Would use again.
21 mai 2020
Avis spontané
Waiting ages ages not good communication
First time ordering understandable some delays due to covid19 order and my payment went through no problems changed delivery address was sent to orinaly address though asked neighbours none them named as Phil name guy I was give refused delivery sent it bck (all neighbours shop would taken parcel in) take few emails get some response back still have my payment and the goods . Said whare house send out to delivery address again ( made me check said I should check details before ordering which I did was correct) said be here today waited in both address NOTHING STILL arrived no tracking or anything another email sent been coming up to one month now (understand situation but more communication between customer say been dispatched etc and my be tracking number like DPD and postoffice and yodel do be nice)
Shame as some great products
20 mai 2020
Avis spontané
Excellent customer service and website…
Excellent customer service and website easy to navigate. Good quality products too. I had a query about my order and contacted customer service who were quick to respond and solve any issues which is great!
Would definitely recommend
19 mai 2020
Avis spontané
Good attention and fast order process
Good attention and fast order process. Thanks
19 mai 2020
Avis spontané
Great item easy and Pleasant…
Great item easy and Pleasant transaction.
Helpful when I had a query as well
18 mai 2020
Avis spontané
i haven’t received my package yet :/
12 mai 2020
Avis spontané
Réponse de Paladone
Hi there,
I am sorry you have not yet received your parcel yet! If you could pop us an email with your details to info@paladone.com i can look into this for you.
Many Thanks,
Hannah
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