I had a question regarding one of the products that was out of stock as I was looking to purchase again for my cat. Aga in customer service was absolutely fantastic! Although the product was currently... Voir plus
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Great products paired abysmal customer service. Emails are ignored, by both management and staff. I experienced a defective product, they couldn't have been any more unhelpful, or rude. The fact th... Voir plus
Kauf bei Amazon. Erst Verspätung ohne Mitteilung. - kam nicht mehr zu Weihnachten / Jahreswechsel an. Dann Storniert zum 01.01.2026. Ohne Kommentar, Entschuldigung etc. Frechheit. Deutsche Webseite oh... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
There are many companies who do what we do, but few who we consider competitors. Put simply, Paladone offer the best wholesale gifts with the best licenses to the best retailers.Our customer support is unrivalled – once you’re an approved customer you’ll be given access to product photography, videos and copy of the very highest standard. We’ll help you engage your audience on social media and offer marketing advice if it’s something you require. Helping our customers sell is as important, if not more so, than our own sales figures. Finally, our refinement process is infallible. Using our own sales data and sell-through data from our customers we constantly refresh our product offering. New developments within our trend based own-brands and our envied collection of licenses, often supported by an upcoming box office release leave our valued customer with an inventory of brand new, on-trend innovations and proven ‘big hitters’.
Coordonnées de contact
Apex House, Dolphin Way, bn436nz, Shoreham-by-Sea, Royaume-Uni
- +44(0)1273230036
- info@paladone.com
- paladone.com
2,1
Bas
477 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Fantastic customer service with fast…
Fantastic customer service with fast response to enquires. Great products as well.
4 mai 2020
Avis spontané
Arrived on time well packed
Arrived on time well packed. I’m very happy with my mug. Thank you
2 mai 2020
Avis spontané
Fab gift ideas
Really good website and they have a good selection of goods which my son loves so great for quality gift ideas. My order showed up within a week of ordering, delivered by hermes during CV-19. Dropped a star as the ordering system didn't send me a confirmation email (not sure if that's a side effect of using paypal?) and one of the item's gift box was squashed in the corners.
2 mai 2020
Avis spontané
It was a lovely lamp but a lot smaller…
It was a lovely lamp but a lot smaller than expected.
1 mai 2020
Avis spontané
I have just received my second order…
I have just received my second order from Paladone. Everything arrived quickly, all in order and the products are really nice quality!
29 avril 2020
Avis spontané
Item arrived very quickly!
Item arrived very quickly despite potential delays with covid-19. The D12 mug is fantastic, a great product, suitable for any DM!
11 avril 2020
Avis spontané
Got there eventually
Thanks to leaving an original negative review they did sort out an order gone wrong, after ignoring a polite email from me asking for the 2nd half of my order. But all is sorted now, they got there in the end and did honour a mistake on their end rather than just say sorry that was an error so the 4 stars is for that, as many companies simple apologise and leave it at that.
5 avril 2020
Avis spontané
Réponse de Paladone
Hi there, I am so sorry that you seem to have had a bad experience and no response to the email you have sent. Please email info@paladone.com and I will look into resolving this issue for you right away and fulfilling your whole order.
Even in the uncertain times that we're…
Even in the uncertain times that we're in I received my goods quickly and I'm really happy with the quality of them 😊
29 mars 2020
Avis spontané
Amazing company for gifts!
Staff at this company are amazing, very helpful when needed and courteous too. The products are really good quality and are delivered quickly too. My customers love Paladone products and I love all the new ranges that are coming out.
26 mars 2020
Avis spontané
The customer service I received was…
The customer service I received was very good as I received clear communication throughout the process.
21 mars 2020
Avis spontané
Can’t contact customer service online…
Can’t contact customer service online invalid number if your from Australia apparently!
19 mars 2020
Avis spontané
Réponse de Paladone
Hi there
I am so sorry you cannot get through via telephone. We are here today, however, this will not be the case for the next two weeks due to the present situation. If you would like to email help@paladone.com and somebody should be able to assist you.
Hen party treats
Very quick delivery - painless ordering - great products. Thanks
16 mars 2020
Avis spontané
I was very disappointed when I received…
I was very disappointed when I received my package. It was a gift for my daughter and the product was crushed and the package was torn. I reached out to the shipping company and never received an answer. I was not able to find a contact number to contact someone in customer service so I am stuck with a birthday gift that I was not able to give because of the condition that it arrived in.
13 mars 2020
Avis spontané
Quick response & very helpful!
Quick response & very helpful!! Thank you so much!!
10 mars 2020
Avis spontané
good stock and fab staff
Website is easy to navigate, stock is on trend and of very good quality and the staff are always really friendly and helpful
10 mars 2020
Avis spontané
Excellent customer service and fast…
Excellent customer service and fast shipping with great prices and quality products.
Only flaw is the amount kept in stock to reorder :(
28 février 2020
Avis spontané
very accommodating and friendly staff
28 février 2020
Avis spontané
Very informative
Very informative, helpful and understanding. A pleasure doing business with.
27 février 2020
Avis spontané
Réponse de Paladone
Thanks for the review! Alex
First class service and products!
26 février 2020
Avis spontané
Réponse de Paladone
Cheers, greatly appreciated :) Alex
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